Fix your drive up atm if you're gonna lock the walk up atm to everyone even people who have debit cards with chase. Door is always locked even when I scan my debit card it never works! Drive up atm is always broken that I have to go to either Downey or HP. Fix your ATMs!!!!! read more

I came to apply to this back and helped me very well. I asked for face covid 19 mask and the front desk lady didnt have the proper mask instead she gave me the n95 mask. Did not quite precipitate to the next day I mean Lol she was really nice though in the front desk as well as the person that helped me back up my chase bank account. They were very nice after all Thank You read more

Chase Bank - Photo of credit card chase Bell Gardens - Banks & Credit Unions Near Me - South Gate, California

Terrible customer service. They refused to open an account for us because they needed numerous forms of IDs and just two were not enough. They were discriminatory and rude. Do not go to this location. We were easily able to open up an account at BofA with no issues whatsoever. read more

I think it's disrespectful and abusive That I personally come to this bank to open a common account with my wife, I meet all the requirements that are needed, legal documentation, social security, proof of payment not only 1 were the last 3! My wife has all her documents in order and the excuse is that in one of my payments it says in the address "home" and for that reason we could not open it! I'm going to bank at America with the same documents and we could open it in 20 minutes. I think you are stupid and disrespectful against my values and I feel discriminated against by the people in charge of the bank administration! read more

They give you bad coins and then try to blame you when the coins come from their rolls. I guess they're in the business of fraud and they don't even offer a solution for their mistake. read more

My mom had an appointment today and Mr. Correa was giving her a hard time. Not only did he make several racist remarks such as "are you sure you're even a citizen?" but he was also making fun of her by laughing and smiling while saying these things. I don't understand how such a large and renown bank is allowed to hire such employees. We will not be returning to this bank and will be closing our accounts there. read more

Well I guess the pandemic is too much for certain business establishments. The wait is :30 to use the atm and the other line to speak to a live person or clerk is down Tweedy Boulevard... good luck with the wait. I recommend you pay the minimal convenience fee elsewhere, the bank next door or 7-11 and continue with your day unless you like waiting :30 minutes to take out your own money. Lack of employees, zero communication to patrons in line, some damage control and bottled water under e-z up shades would be a bare minimal way to keep customers. Cmon Chase try a bit. read more

Chase Bank - The four ATM machines that are immediately at the front entrance are closed. You will wait :30 minutes to enter - Banks & Credit Unions Near Me - South Gate, California

They can't keep to their appointment times. My appointment was at 11:00am it's about to be 12 and i still haven't gotten seen. At the same time a walk in came in and got helped right away. What's the point in having appointments then. read more

It's really funny at this location because if you sit in your car for a few minutes and watch everyone pull up and leave, they look around like someone is around the corner to car jack them or something. Unless it's the fact that I'm the only Asian person in the general area or everyone is a paranoid schizo. You do have to go towards the front door which is locked after hours but ATMs are inside and you don't have to use your ATM card to access these first double doors. Which is rather odd since some places in the "hood" require this. I wasn't really worried because if someone did want to take my stuff, there isn't any money in my account after I take out the last $20, crappy car you have to start a certain way and a cell phone that doesn't really make it worth while since it's not that smart. So, of course, like some of you that still drive and text, this review is just like telling you about the last gas station I stopped at to fill up. Except it's filling my wallet. read more

Who's great idea what is to close the darn windows?! 3 windows open on a Saturday is so inconvenient for the customers..... read more

Best day and time to go is Saturday right around the time that they're going to close. Most people have given up on the idea of getting there before it closes. I just did a.student account here and for now I'm free of getting those fees for not having direct deposit or I think $500~$1,000 in the account. The person that took care of me was super cool, everyone is really nice which is why I have it 5 stars. Still don't like that there no cash backs on using your ATM only places they specify. read more

Chase Bank - Banks & Credit Unions Near Me - South Gate, California

This morning I proceeded to make line in my local bank here at chase in South Gate , a dude that works there came out to the long line and was politely asking everyone in line what they needed help with . I told him I needed to see a teller bc I did not have my debit card. He brilliantly told me I can use my digital wallet to induce the ATM and take out cash. WOWEE that's was a game changer! Lol y'all are doing a great job, thanks so much , you made my day!! read more

Please don't let your day get ruined by chase banker "Yanet" that seems to be miserable working for chase bank. Her customer service is very poor it makes you want to stop her from "helping you out" and go with someone else instead. As I always say, if you don't like your job, go somewhere else. I understand people can get annoying but that doesn't mean you have to treat everyone like they're stupid. First study the person and treat them how they're treating you... or better yet, you're working at a bank so act professional and be kind. Some people don't have the knowledge you have so be helpful with answering their questions. I know many people who would love to work for a bank and would be delighted to be where Yanet is standing. Lighten up! Still thanked her even when I shouldn't have and she didn't bother to say anything back. read more

This is probably the worse bank ever!!!! Stay away. I went on a Saturday about a fraud claim. I was told to take proof and someone at the branch would fax it to the fraud department. Upon taking my time to print out all the evidence Michael banker still this location was very rude and almost laughed in my face. Canceling and taking my money elsewhere. After trying to solve the issue many times nothing was done about it . Chase is completely useless. read more

I had an appointment at 9 am to speak to a banker. Due to an internal emergency, I had to reschedule my appointment to 11 am, and that's totally understandable. Now I'm here and the banker that was going to help me took his lunch, knowing I was rescheduled. Who ever the banker was, what a lack of work ethics honestly. On top of that, I still had to wait 10 minutes to be helped out. One of the bankers was nice enough to let me know that she will be assisting me, as soon as she finishes with her client. Plus on top of that she was nice to acknowledge at the fact I needed assistance. read more

Worst service. Saturday September the 5th at 10 am, Manager threatened to close my daughter's account for no reason. Wouldn't help us. We walked out with them trying to stop us. The manager was just showing off in front of the women there. Acting hard if front of them threatening us.. read more

this bank sucks ! there's always something wrong e with the damn ATMs. the doors don't open at night. such an inconvenience for people who get off work late. read more

I have such a general distaste for banks lately. The economy is booming (matter of opinion) and yet the banks are hurting consumers more and more by cutting back. Oh, but still attacking us for overdraft fees at record high levels. With that said, I hate this branch. Every time I come in, it's busy. Doesn't matter if it's day or night. Tuesday or Friday. It's always packed full of people, and 2 or 3 tellers helping out the line. I miss the good days when the branch with the 15 windows had 10 tellers working. Now, it's like a clearinghouse for steer waiting to be branded. I digress now. The teller staff are friendly and quick with my simple nonsense transaction. I give them an extra star there. Downside, the parking is terrible. Cannot park at all on Tweedy ever, and the front and back parking lot are small and oddly one-directional. Also, there is constantly a man outside trying to sell is wares that the business never seems to address. In other cities, they might move him to the sidewalk or away. I think I'll pas on this one. read more

These people insisted that before I could add my wife's name as beneficiary on my checking/savings accounts, I had to tell them whether I own or rent my home. What business is that of theirs? And what does it have to do with my task? Their clerk, Michael Coreas, said it was so they could send me ads about home loans. I don't want ads about home loans. There is no legal or business reason why the bank needs this information to complete my request. They are just snooping. read more

Chase Bank - "No, we have just as many tellers as ever." And no parking for customers, but there's room for guy selling oranges from his van! - Banks & Credit Unions Near Me - South Gate, California

I visited this location today @4:30pm waited in the long line for a teller. The rep was at the door allowing people to go in and about 20 people still left in line including myself he just closed the door without interacting or notifying anyone that they were closing. very poor customer service, I was there to make a business deposit. This location has never provided semi decent customer service. Very upsetting read more

My account has had issues and so i call the main number to speak to a department. They tell me to get into contact with any branch in order to work out my issue . I go and they tell me that specific branch doesnt do these things and so i have to go to another main branch. I try calling ahead of time to avoid going into another branch and then being told they cant help and literally NONE of the branches answer their dam phones. Ive called over 5-6 branches and none answer. horrible customer service if you want to open a bank account look elsewhere i myself am thinking of switching. read more

I dont frequent this Chase much but I have to say my last visit was great. In and out in a flash. Which is always good. Thanks read more

They're lucky they received 1 star.. Horrible customer service.. I've been waiting more than 30 minutes to speak to someone and the employees don't say anything they just walk passed you. Can someone please show them how to run a bank. read more

I am so happy to be a Chase customer! They helped me with fraud protection, and they gave me a new Chase card to replace the old one. They're all nice, and easy to talk to. Great customer service! read more

I can not believe I received no notice whatsoever that CHASE froze my card. They worried , scared and caused unnecessary stress that was preventable. Why froze? So I could come in and pick up a card with a chip !!!!! So here I am going on to an hour waiting now (sick as a dog btw) but they don't care. This will not be the only complaint I will be writing. Extremely angry. Come on people less time flirting and gabbing with customers and more time actually working. Without us you have no jobs !!! Wish I could give no star! So sad three customers all elderly left tired of waiting , so sad . read more

I like this bank. Staff is friendly, has plenty of parking, and they keep the place clean.

As for the bank itself, its ok, service when i have gone is average most times, other times lines are really long. On a side note. I hate the fact that everytime i go to this bank, people are always outside trying to sell me something . It makes me feel uncomfortable and at times i have just left this place before even parking because ive seen people try to sell stuff...(just cause i come to the bank doesn't mean i have spare change to give out.) Warning: Be prepared to be solicited (take change) ;) read more

Nothing against Chase Bank but this branch is awful. Rude tellers don't even look at you when you are right in front of them. And I said something like are you listening for my request and he said yes pointing to his ear and kept doing something else with the stapler that it wasn't for me. Then he just laughed. I went to ask something to another lady and same thing happened. Horrible service horrible I don't have an account here I have Wellsfargo but I had to come to make a deposit for somebody else. I'm hoping I don't have to come here (at least to this branch) ever again. That a horrible atmosphere read more

My car payment was due April 24 and I didn't have the money. I went to Chase and asked for a cash advance from my Chase Slate credit card. I told the teller to use the cash advance to pay the car payment on my Subaru (also a Chase account.) Two days later I got my tax refund and wanted to pay back the money. Went to Chase online and discovered my car payment had not been paid. The teller left the money in the Chase Slate credit card account. Subaru said my car payment was overdue. I drove back to Chase at 4240 Tweedy Blvd. I complained to "my personal banker". I feel they should refund me the $16.50 cash advance fee, since they did not advance the money. My personal banker talked to several people. He agreed it was teller error. But he could not refund me the $16.50 cash advance fee. I have had other problems with the employees of Chase, but this one is the "winner". read more

Bad customer service. Employees don't acknowledge you at all. Definitely not going back to that location.

I came into the bank with urgent financial transactions that need to be addressed ASAP, needing their help and assistance. They gave me someone completely unfamiliar with the necessary process to help me. Who said he would expedite my process of liquidating an account, and he would call me after a certain length of time to let me know when it was completed. I waited that time for his call, no call, and inquired about if it completed, and it could not be found, because it was not begun. The person who "knew what to do" began "helping me", but would not do what was necessary to received the funds requested. Of course I got upset and asked when I could receive these urgently needed funds. He said he did not know, but he would update me the next day, he did not, I spoke to vice president, who assured me he would take care of it and call me, he did not do either!. I did FORTUNATELY find person familiar with my account at another part of the corporation, who took care of everything, in the 30 minutes needed to do my transaction. And this was 30 days after I was told it was being taken care of by this branch. All I received from them was empty promises, with arrogant attitudes. Plus my father closed an account with them, with a balance remaining, they did not fund him, and they kept charging a service charge for the hundreds of dollars left in it. I was told that would be rectified and it still has not. But I had an easy time parking. read more

The wait here is looooong...replacement card takes about an hour to get . Seems like they take other customer who walk in to open an account even though you were here before them. Terrible service!!! No one even bothers checking in with customers. read more

fast service lines move really quick what can i say must pay my rent

I came in to get a replacement card and I have waited already for 30 minutes, I am looking at one of the agents assisting customers and they are so busy talking about each other's personal life. When I asked why was it taking so long no one can say anything but they are at lunch or extremely busy yet I see agents quick to go to lunch on time and leave the customers hanging. The manager out to get out of the office and see how things are operating in this bank it is horrible customer service. read more