I lived there for 5 years. Maintenence guys always went above and beyond. Nice size apartment, I rented a 2 bedroom no garage and a 3 bedroom with a garage. Neighbors are nice and dog friendly which was important to my family. It was nice having private entry made it feel like a townhom read more

Every Saturday morning between 5;45 and 6:30 am, a garbage truck empties the dumpsters right next to the apartments. It's insanely loud crashing and beeping for 15 mins. Despite Henderson requiring trash pick up after 7am, complex management does nothing. Really ruins quality of life. read more

If we could do negative stars I would. This place is such a joke. Save your money and rent else where. Not only is it disgusting because people never clean up after themselves or their pets but the office is full of complete idiots who have no idea how anything works and how laws/renters rights work. They never come when service is requested and the front code box NEVER WORKS. They have been informed of this for TWO YEARS and NEVER FIX IT. So many residents myself included spend HOURS sitting outside trying to get in because they charge for extra clickers. So if you have roommates and everyone has a car, only one of you can have a clicker unless you want your rent raised to cover the 2$ clicked they charge extra for LOL it's a joke. So your gate code box never works so residents can't even get into the place yet raise rent every few months? This place is garbage and abusive. Go else where read more

So far so good no complaints I love my new apartment Thank you Keke for all your help I look foward to renewing my lease next year and hoping I can upgrade:)! My experience with Keke and all the staff was very helpful and professional. read more

I just moved in here and this place obviously does not give any cares. In my apartment appliances weren't connected so I could not use them: The toilets didn't flush and needed plunged. After plunging, one of them still doesn't flush. Maintenance came and took care of the appliances and said they fixed the toilet, they did not. Maintenance coming out quick is the only reason why I didn't give one star. There's gaps around my doors. The cabinet doors are so scratched up that they looked like an animal used them as a scratching pad. There's no light fixture/fan in the ceiling of the master bedroom. You can tell where one was but they just never replaced it. When inquiring, they said well some units just don't have a fixture. Like what? Why wouldn't you want to take the time out to take care of the property for your tenants? To keep your units nice and comfortable so people want to stay or they recommend them? It's a second floor apartment, a ceiling fan is needed. Just went to take a shower and the thing you pull up to make the shower come on will not budge and when you try to pull hard, the faucet starts acting like it's going to come off the wall. In the living room, something is spilled on the wall and they just left it there.The window edges are cracked and broken. I don't mean like a crack here and there because who cares about that? I mean, chunks of the edges around the windows are broken off. Screens don't fit the window area so there are gaps on the sides. The insides of the washer are yellow. I emailed the office this morning before anyone was in about the appliances thinking someone would reach out to me when they got in, but they never did, so i went to talk to someone face to face during my work day to make sure at least I could use the stove! There's an app to use to make things easier for you or something, not sure, but mine doesn't work. Like half of my stuff is grayed out and it's still saying I need to sign my lease. No care given to this place at all by property management. Not just my unit but if you look around the property. (Except of course where you'd go if you were looking to be a tenant here. That all looks nice and so does their website.) And it's not like this unit just became available so they had to get it ready quickly, It was already available when I applied. I can't understand not making sure all of this stuff is ready and working before a tenant moves in. Why should I be waiting for maintenance? Especially when we have to pay "redecorating fee" before moving in??!!! I did a virtual tour of a different unit so it was was not like I could have avoided this before moving. I don't know about you, but this isn't my definition of "luxury." I am just very disappointed and want people to know about this experience so they can avoid it happening to them. read more

Chateau Calais Apartments - Apartments Near Me - Henderson, Nevada

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Im shopping around for apartments and talked to Lupita Garcia-Rojas. She was very thorough in explaining everything about the property. She also explained the process in becoming a tenant. Great service. This property is at the top of my list. read more

50/50 about this place it's an okay place community is friendly some neighbors love to complain about everything but won't address you personally kinda of uptight it can be noisy in apartments at times but it's an apartment it's expected very safe location no loud music or yelling Residents for 3yr has its ups and downs Only thing I do wish they replaced things instead of fixing them because it only lasts for so long O I forgot to put periods 0__0 read more

Chateau Calais Apartments - That's been there for 2months but if you leave your work boots front of your door they will ask you not to - Apartments Near Me - Henderson, Nevada

Pictures say a 1000 words. Take a look around. Constant police activity. Management cannot keep up this place with all the rundowns appliances breaking and the owners not wanting to put a dime to maintain the pool, easier just to go rent somewhere else. Your electric bill will be sky high and your apartment will still be 80 plus. read more

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I moved into Chateau Calais back in May of 2022. I used to live in Las Vegas before so I know this area and loved it. This place has attached garages to the one and two-bedroom apartment homes. I applied online through the website. When I applied Lupita and Marlene reached out to finalize my application for move-in. Alexeya and Nicole also assisted with any questions I had before moving in. It was great communication throughout all the office team members. I loved how everyone jumped in when I had questions and they did not wait for the person that helped me to reply. I do wish though that they had a better answer for an EV car charging system. My car is electric and they don't have any chargers on-site. They referred me to call their sister property next door Aspire. When I called they stated that they only have two chargers and more than likely, I can't use them. There is tons of open parking on the property so I do think in the future they can add EV car chargers to accommodate those with electric vehicles. Once I moved into my apartment home, I loved the layout and location of the apartment. The one-bedroom with the garage is super spacious and has tons of space. I think the only thing that does bother me is that my refrigerator is stainless steel and my oven, microwave and dishwasher are white. I understand appliances get replaced upon move out if they need to be but if you are going to replace the refrigerator you might as well replace all the appliances so they don't mismatch. The amenities are great and they have two pools/spas which are open 24/7. I love how you can enjoy the anemities here at any time and the neighbors are so friendly and welcoming. Overall, great experience living at Chateau Calais and I would highly recommend it to anyone looking in Henderson/Seven Hills. Super close to all the shopping centers on St Rose/Eastern and a quick trip to the M Resort. read more

Chateau Calais Apartments - Fitness Center - Apartments Near Me - Henderson, Nevada

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Leasing agent Skylar was very sweet and patient. We toured 3 units and they were all beautiful on the inside & out. Honestly, the best apartments I've ever seen in Lasvegas. I highly recommend Skylar if you need a tour you'll be sold! She was great! read more

As a new tenant I appreciate the attention I've received during the move in process. Alexeya and her staff have been very attentive and professional throughout. I submitted some work orders and they were addressed promptly. I am looking forward to my residency here. Thank You. read more

I recently moved into Chateau Calais and had the best experience!!! Sonia is so nice and very helpful. if you are looking for great customer service and a beautiful place to live... Chateau is the place!!! read more

Really wanted to like this place but after 2 tours with the same woman I decided against it. I took a tour and asked for some follow up information via email which she said she would send to me later in the day, I never received it. I then called to follow up a few days later about availability and again she said she would email me some pricing and unit information and stated they had at least 6 units available, again never received her email. I called again the next day (less than 24 hours later) and she then said they had no 2 bedrooms to rent out, I'm starting to get the impression that she's either lazy or doesn't want me living there, either way I took the hint and moved to another community down the street. read more

I couldn't be more impressed with customer service and responsiveness of the staff in the front office. Lexi, Lupita, Kristin, and the rest of the crew that make this place run do an amazing job. I would give them more stars if I could! read more

Just want to start off and say some upgrades need to be added to the websites. I think every ovation property should take pictures of the units they rent out to give a future resident exactly what they are walking themselves into. With that being said i got my keys yesterday for this apartment and when i opened it up i was not impressed at all! I wasn't even told I'd be sharing my porch with someone. It was just weird and wasn't worth the price. The unit needs some upgrade because it just wasn't it. Now don't get me wrong they have beautiful units and great customer service but that particular one ... it's laughable. What i can say positively though and why i am STILL willing to give it 4 stars is because the people made my stressful day just a bit better. They understood it's not what i wanted and HELPED me transferring to another ovation property. That's teamwork and that's something that took sooooo much stress off my shoulders. The only thing about it is is that i only had one option in my budget that's not available until the end of the month and now i have to move my stuff from one place to a storage to the new place. Cancel delivery orders for stuff i was supposed to move here so it's definitely a hassle but i just want to say that's for being patient and understanding with me. My advice.... please show people the proper pictures advice if things are not going to be upgraded appliances and clean the units a little better the unit i walked into smelled nasty whoever was there before left a stench. Thanks. read more

Terrible service. They could care less for their tenants. Make fake promises and agreements only to go against a them.

Thank you for a great service Lupita explain everything to me was really satisfying to find a person that is good at customer needs. good apartments. read more

I recently had some work orders for a kitchen sink leak. Jasson responded and had the matter resolved in about 25 minutes. He also replaced some light bulbs that were out as well. read more

I moved in a little over two weeks ago, and so far I love living at the Chateau! I was nervous about the relocation from another state to NV, but the staff made it very easy and to be honest pain free. A special shout out to Meghan, thank you for all the support , humor, and patience... YOU'RE AWESOME!! The property is very well maintained and found that the maintenance staff is very responsive and prompt with service request; feel somewhat embarrassed because the request were made due to user error. I'm so happy we decided to make the Chateau our new home. read more

Chateau Calais Apartments - Chateau Calais property entry sign - Apartments Near Me - Henderson, Nevada

My husband and I moved to Chateau Calais October 2020, right in the middle of the pandemic. It's a really quiet complex and we love that. Since it was in the middle of the pandemic, we didn't get to see the apartment until moving day. Everything was terrific except for the carpet which had some stains (which I promptly took pics of). Flash forward to two years later and the carpet was shredding. I spoke to Lexy who is the boss around here and she did everything to get me new carpet. I'm so grateful and happy and would recommend living here! read more

We were looking for a place to move in right away. Marlene and Shanaiya went out of their way to get everything done for us and our keys the same day. Our apartment is big and has lots of light and windows. I love the built in desk as I am currently working remotely. This is not a new complex and it's not perfect. Parking is at a premium so we definitely use our garage to actually park in and not just as storage. The appliances are older and I wish there were overhead lights/fans in the bedrooms. All of that said we are happy with our choice! read more

Me and my family just moved in here yesterday to the Chateau apartments. Our experience has been a great one. Lupita was our leasing specialist. She has been very helpful and friendly from the start. The communication and service here has been awesome. The complex is clean and serviced. I would definitely recommend this complex to anyone. read more

We moved into this place and not even 72 hours later we broke our lease and moved to a different place. We had nothing but issues since day one and this terrible management team refused to address any issues. First issue, the master bedroom did not have a light in the room (odd, right?) I called to see if we could get one put in and was told no by management. Second issue was with the washer. We called maintenance because we smelled natural gas. We were not taken seriously at all and 24 hours later (today) that same washer caught on fire. Not only that, not a single fire alarm went off! That was the final straw as this clearly shows that this property does not properly maintain their buildings, almost costing me my and my family's lives. Adding salt to the wound, this place is charging us the $1,843 fee for breaking our lease and an additional $434 for the BS one week free of rent promo. Save your money and find somewhere else to live read more

I really like the green atmosphere around the property. The staff is very helpful with all of my questions. My favorite about my apartment is I have my own set of stairs to my second floor apartment. Mask are required to view the models which I appreciate. Staying safe is important to me. Overall all 5 stars from me to this establishment. read more

We moved here from San Diego in December and are so glad to have found such a great place to live! The office staff has been fantastic! Sonia, Alexus, Jennifer, and Alexeya all went above and beyond helping us select our apartment long distance! Their great service has continued after move-in :-) We had a few minor maintenance issues, and have been very pleased with how quickly and efficiently they have been addressed, and the maintenance staff has been very polite and professional. The property is attractive and well maintained and the apartment layout is quite nice! Lots of shopping and dining nearby and we are surrounded by nice neighborhoods! All in all, it is an excellent place to live! read more

Our apartment was burglarized and they won't let us move out to a sister apartment across the street! It took them over a month to fix our door that was pried and kicked down breaking the entire frame of the door. This was in broad daylight when the school next door was getting out! The door handle is still loose and we don't feel safe in our home or community! There was another burglary a couple buildings away a day after ours and they're not doing anything about it. Who knows how many more there have been. The front gates are always broken allowing whoever to drive on in and people are always propping the doors to the community all around. There's been an increase in Cox, ADT, and Ring signs as well as police in the complex. Coincidence? I think not. No empathy, no care, no apology, no action. Not worth putting you or your family at risk. IF YOU SEE SOMETHING SAY SOMETHING! read more

Chateau Calais Apartments - Apartments Near Me - Henderson, Nevada

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It's easy to overlook the people that work in the office and put their heart and soul into being accommodating to new residents as well as handling random requests from tenants. Such was the case with Alexis, she was helpful warm and presented all the info we needed. We weren't the easiest bunch but she was professional and patient. I recommend anyone looking for someone patient and caring to spend some time with while deciding where to rent to look up Alexis. read more

Amazing property at a reasonable price. Staff here is great shout out to Shelley, Kristen, and Lexy. Thank you for making the move-in process so easy! read more

I have lived here for over 11 years and have experiences the comings and goings of many managers, support staff and maintenance personnel. The current group of folks, under the tutelage of Lexy, the current and fabulous manager, things are the very best it has ever been for the residents. Each should receive a hold star for their integrity, knowledge, caring, approachability and efforts to insure Chateau is a friendly, clean, well run property which benefits us all. It is inevitable that eventually I will have to move to assited living, and I will miss this very special enviornment. Until that day, I will enjoy living right here where I belong with my adopted Chateau Calais family. Thanks to all for enriching my life here, one day at a time. read more

DO NOT MOVE HERE!!!!! They kick out families with children that they do not like so they can move you out and get personal bonuses for rent units at higher rates. They did this to one family that has 2 children, one with Down syndrome and now they are trying to do it to me. I have 2 kids, am a single mom, and have breast cancer. They gave me a notice that says it's "no cause" meaning I did nothing wrong, they just don't want us here. That's discrimination and it's illegal. The manager Alexeya Kersey and her sidekick Amanda Palacio are greedy, uncaring and discriminative. So if you want to be kicked out during economic hardship with your two kids while you are on chemotherapy, by all means move here. read more

So far we have only lived here for a few weeks. And I have nothing to say but great things!!! First off, the office staff is INCREDIBLE. They genuinely do care about their residents. They fixed everything that we asked them to super quickly. They even had a vendor come in and completely resurface our bathtub and sinks and it looks so good. Such a beautiful community! 10/10 would recommend. Absolutely love the complex and my unit! read more

I went & toured around because a friend recommended me these apartments. I had been searching for a new place for a few months now & I was very fortunate to come across these. I'm from California but was in search of relocating. Fell in love with this property & everything it has to offer. I will now be relocating due to how spacious & well maintained these apartments are, also they offer great prices. Really want to thank Sonia for all her help, she was very patient & helpful through the whole process. I am excited to begin a new chapter in my life here! read more

The office staff are amazing and really friendly! I am a transfer from another Ovation property, and honestly the process has been beyond easy. The grounds are clean, and it's a great area. Even during this Covid-19 issue...They still made the whole moving process simple. read more

I lost my garage key I reported the next day they had a new garage key ready for me the same for the garbage disposal we put in a request the garbage disposal was fix right away. The outside porch light went out the same day they replaced the bulb. I have no complaints it's a pretty cool place to leave nice area. I wish they would upgrade the gym too small. read more

Chateau Calais couldn't have a better location in the Las Vegas Valley; nestled at the base of the Seven Hills Drive. The apartment homes have direct access 1 and 2 car garages, private floor plans and some with great views. Like any apartment community there are pros and cons but overall quality of life, management and maintenance are the best you could hope for in an apartment community setting. If you are on a budget or barely making ends meet Chateau Calais will not be the place for you. The Seven Hills address and generous square footage's offered tend to make their price tags higher than the average surrounding "competitor". Looking for great schools for your children, coming from a home and need that extra garage space, or just wanting a quiet community? Chateau Calais is the place to call home. read more

Chateau Calais Apartments - Exterior - Apartments Near Me - Henderson, Nevada

LOVE EVERYTHING HERE!!! From the office staff, maintenance, & the property itself! This property if perfectly located, next to EVERYTHING & they also have attached garages & driveways to park in front of my garage! (: read more

Scorpions. Do not move here. Poor customer service, scorpions, and money hungry company. I've been asking for WiFi since May in the clubhouse and no one can get it fixed. I even emailed corporate and crickets. Cops are there constantly responding to calls and there is no security. The service is always poor and no one can ever fix the issues in my apartment. No compassion from the company and the front desk staff and they are just money hungry. Stay away from this apartment complex. read more

I've been here a few weeks & I love it! The apartments are big! Side by side refrigerator with ice maker, gas stoves, wood laminate floor, direct access garage! It's very quiet here , the landscaping is lovely & the pool is great! Maintenance has been here immediately to fix all the little move in things. I want to give a shout out to the leasing office , especially Meghan. She bent over backwards finding us the perfect place & and helping with all the paperwork, promotions etc. Home sweet home. read more

Chateau Calais Apartments - Apartments Near Me - Henderson, Nevada

This property is very nice I fell in love with the 2 and 3 bedrooms they use to be condos so they have tons of room for you to relax in. The over all property is clean and very quiet. I really like the direct access one and two car garages. They have more than enough staff on hand to fix things should they break . Over all I think its a tid bit over priced. read more

Chateau Calais Apartments - Apartments Near Me - Henderson, Nevada

Boo this man, I been here 2 years, just keeps going down hill. Now they want "uniformity in the community", how about you get the community to clean up after themselves. read more