I'm saddened that they have closed but I understand. I love my diamond so much! Do you have any other locations?

My boyfriend, Kevin, and I have been using Chateau Fine Jewlers for about 2 years now and we could not see using any other jewelry store as, "our jewelry store." After numerous purchases for family and each other, our relationship with the Chateau team has become not only staff and customer but now as friends (Jeanine and Chris) whom we enjoy just stopping-in to catch up with and say Hi (and check out their new inventory, of course!) The list of items that we have purchased from our good friends at Chateau goes on and on to include; two sets of diamond earrings, Pandora bracelet and charms, numerous yellow gold and white gold necklaces & pendants, diamond rings, etc. etc. and all of our services on those items have been efficient and flawless. Kevin and I look forward to more shopping and purchasing with our good friends at Chateau Fine Jewelers! read more

Had my engagement ring resized here. I chose Chateau because they are the only jeweler at The Mills that does their work in house. My ring has a tension setting, so it is definitely something that needs to be taken into consideration when resizing. Two weeks after, my stone was extremely loose. I took it back and they assured me they would fix it. They told me I would have it back the next day. After 2 days (longer than they first told me), they finally had it finished. Just a few weeks later, my stone was even more loose than the first time. I had my fiancé take it back for me. They told him there was nothing they could do other than cast a new ring. Are you kidding me??? Basically they broke my ring. Fortunately I as able to send it back to the company we got it from and they fixed it without a problem. I will never ever use Chateau again. Also, there were definitely some sketchy things going on with them. We talked to the guy who resized my ring in person the first time. When I took it back for them to fix my stone, he was there but I spoke to another lady, who told me I would have to come back later to get my stone fixed because "the jeweler wasn't in." I pointed at the guy who resized my ring and said "Isn't that him?" and she told me someone else did tension settings. However, when my fiance took my ring back the second time, it was the original guy who look ed at it and told him that he couldn't fix it. Just seemed kind of shady to me. read more

I wanted to post because when my fiance and I were considering rings last year there weren't many reviews of this place, and despite one of the negative reviews on here, we had a really great experience with Chateau so I wanted to share! A little back story, we went to several chain stores around the area and had some rather obnoxious experiences such as we would give them diamond specs and when they would call us in (requiring us to take time out of our workdays) for "special" sales and diamonds that they had gotten in that supposedly met the criteria, everything they showed us was well above the criteria and price range we specified. We also experienced things like being swarmed by sales people who were there to hype it up, standing around us and the salesperson who was actually showing us the jewelry saying things like "oh that's gorgeous, its your one and only ring, you might as well spend more money on it..." we were also not allowed to take photos or write down specs of the rings in some of the chain stores. Nothing of that sort happened at Chateau, all of the sales people were kind and respectful of what we were looking at, and actually let us know that if we weren't in a hurry to buy they'd be having a friends and family sale in the upcoming months with a generous discount. I personally appreciate that kind of service, and a salesperson who isn't pushy on a larger purchase like fine jewelry. To this day they are always friendly when I pop in to have my ring cleaned or the rhodium re-done. They are always more than kind when I am just browsing for gift ideas and will let me look at things out of the case even when they know I am not buying that day. I've also taken jewelry from other stores to be fixed there, and they were reasonably priced, swift, and did nice work. I strongly suggest stopping in and seeing what they have to offer. read more

my first opinion of the place was that they seemed very nice , however the girl that waited on me no longer works there and since then it has gone down hill. i had my mothers ring reset and it seemed ok at first (approx a month) and the stones became loose. i also ask for them to put gold leverbacks on two gold effel towers that my boyfriend got me. i paid 171.20 for these leverbacks that were suppose to be 14k gold (ended up turning my ears green, were magnetic , and were stamped 14k fi) when i picked them up i was unhappy and ask them to ajust and they were not very helpful which started to frustrate me and so i took the earrings to another jeweler because chaeteu did not even sodder the loop near the effel tower and the cut and damaged the actual effel tower loop and cut off the gold loops that were on the effel. when i called and ask what 14k fi meant the girl said filled or finished and that they do not sell filled or finished. my response was isnt that funny cause i got a pair of leverbacks that you charged me 171.20 for and they are turning my ears green. the girl didnt have much to say except she would need to see the piece. when my boyfriend took the earrings there they insisted that they were 14k and that fi was the manufactor. they would not give him my money and said all they could do is give credit. my bf exclaimed that i was never going to shop there again and i just wanted my money. the lady said well your girlfriend can come bitch at me if she wants i will be here all night. unfortunately i havent made it back cause i was serving our country (i am in the national guard). please check your purchases and investigate people prior to purchasing... read more

I made the mistake of purchasing a ring from this store for my wife as a gift. The gentleman who assisted me was Chris Vlachos co-owner of the store. I specifically asked Mr. Vlachos how long I had to return the ring for a cash refund if my wife did not like it. He said they would refund my money as long as I returned it by this Friday (a total of 6 days). My wife did not like the ring so I returned it the very next day. The woman who was working took the ring back and advised me that they would be sending me a corporate check. The receipt she gave me when she took the ring back states that they would issue a corporate check. Now, days later they are refusing to refund my money but instead are offering me a store credit which is unacceptable, especially in light of the fact that the ring was several thousand dollars. With that being said, I will never do business with this store again and have just filed a lawsuit against them. You would be well served to purchase jewelry from a different store. read more

In response to the review posted by Erica. I can assure you that the jeweler is one of the best in the business. His family business was located in the Clark Building prior to becoming Chateau's full time bench jeweler. He has 36 years of experience and both he and his father have received the Craftsman of the Year Award from the Pennsylvania Jewelers Association. His work and his ability to deliver repairs in the same day is highly revered by those in the area (and as long as he is there, the job is able to be done in a single day depending on his prior work load and the demands of the specific job). As you can read below tension set rings are not meant to be sized and are very difficult which was explained the times Erica and her fiancé came in the store. Maybe they should have just gone somewhere else and waited 2 weeks to get their tension set moissanite ring back if they couldn't wait 2 days...though the result would have been the same. Just like it will be if she gains or loses weight and tries to resize it again. "Since the tension set ring design is radically different from a standard engagement ring, it is extremely difficult to resize a tension set ring. Although not impossible, it is difficult to resize because the shank of the ring cannot be cut to resize it like a normal ring. When considering a tension set ring, you should be very certain of the ring size and ensure the finger is sized at a jeweler" -Novori Jewelry Inc. When you sent it back to the company they likely did not "fix" it. They just gave you a new ring looking exactly like the old one that was in your size like it should have been ordered in the beginning from the company. read more

I went in to the store with my baby to check out their selection of pandora charms and bracelets and ended up leaving in tears. I am not sure of the name of the gentleman who waited on me, but we began discussing how I was buying a gift for myself for Mother's Day. He was slightly abrasive and loud when we began looking at charms, but eventually became outright rude. At one point he began speaking about his family and how many relatives he had and I responded that I had an extremely small family and was an only child. He then proceeded to say (and I am paraphrasing), 'Oh that's just awful. That's teribble, you need to have two children. Don't do that to your daughter, because once you die she will have NO ONE!' I was extraordinarily shocked, taken aback, and insulted by what he said. I went into the store with the intention to make a purchase and become a customer, as they are close by to my home and one of only two Pandora retailers nearby, but I instantly turned on my heel and left due to the way I was spoken to. He was so awful they talked me out of a sale and into writing this review. read more