I would give this business zero stars if possible. I contacted them for services on my AC unit,…read morereferred via HSA Home Warranty. They came for the service call on a Wednesday. Today, fully 8 days later, they still have not replied to the warranty company, I have no AC, and my family has moved out of the house while I stay here with my animals in the heat. They have told me every day that they will respond, but today, on day 8, they told me the person who handles my case is on vacation, and they cannot help. I have been lied to daily for days, absolutely no contact except when I call them, and they cannot function when someone goes on vacation. I have never experienced this level dysfunction. Stay away from this disaster of a business.

DO NOT USE THIS COMPANY. The man (Zach George) who sold us a BRAND NEW unit completely lied and…read morescammed his way through our house. Now we find out that he quit and no one from the company will come fix the mistakes he made. The brand new unit we paid over 12k for stopped working a few days after install and somehow our energy bill has GONE UP despite us being on vacation for part of the month. The company won't return calls. Do yourself a favor and find a different company.

Our 2004 Carrier gas pack unit had a draft inducing motor that was failing miserably. Chris, the…read moreowner of the company, was able to schedule a meeting with me on the spot last Sunday and diagnose the problem very easily. He had told me it was the loudest breaking down motor he had ever heard in his life. He was able to get the part easily and then install it this morning very easily as well. It was a pleasure dealing with Chris in every way possible. I highly recommend him for his honesty, integrity, forthrightness, and overall value, I will be working with him again in the spring to clean and maintain my upstairs furnace and my two air conditioners

The technical service for our humidifiers seemed ok. Customer service was terrible. Didn't respond…read moreto calls/texts/emails. Technician was very late without notification. After repair, didn't get an invoice for a week, had to request it. Then it was dated to be paid same day I got it. Well...the owner called and apologized and is going to refund the entire cost. They got caught up in the extreme heat crisis. Think they deserve another chance as other reviews are positive and the refund shows a genuine concern for customers.

These folks are amazing. We had to reroute our intakes etc to do a renovation. They worked with the…read morebuilder, made a better suggestion than the architect, and did the work on a weekend to not interrupt the construction schedule. And...Flawless work to boot! We will never use anyone else.

We have had a great experience with AireTime, which installed a new a/c and furnace for us at our…read morenew house. The price was very reasonable compared to another quote we received, and we never felt like they were trying to sell us additional items/services we don't need (the other company claimed we needed all new duct work and new registers, which AireTime disagreed with... which I tend to trust since they could have gotten a whole lot more money out of us if we had added that work to the job). Keith was very responsive and helpful.

I had to great a new heating an air today and Trogdon Heating and Air came out and installed it…read more The staff that came were so very polite and professional. They cleaned up everything and answered every question I had. I have had to call them many times and they came immediately. They are an honest company and I would recommend them to any one needing any work done. Thank you Wayne Burke and your amazing crew.

They were able to send a tech out within hours of my call to repair my AC. They were thorough and…read morecourteous. I would recommend.

We contacted Last Call after a horrible experience with another HVAC company that said my 88 year…read moreold mother in law needed a whole new HVAC unit (at a cost of over $17,000). I called Rob (owner) and he sent Chris over to take a look at her system. Once diagnosed, they quickly repaired her system (it did not need to be replaced!). Everyone at Last Call treated my mother in law like family, unlike the predatory company we called initially. A HUGE thank you to Rob, Chris and the rest of the Last Call team.

Harrison was amazing and very helpful. Very kind young man. Excellent service with a smile on his…read moreface.

I've been using B&T for about four years now since they installed an entire HVAC system in my…read moretownhome, along with putting in a second zone upstairs. I have nothing but good things to say about Aaron and his team. They are honest, on time, professional, and tidy. I have never felt like they are trying to upsell me, even as a single female. I think it's a good sign when employees stick around, and several of them have been there for years (Johnathan is great!).

I PAID $570 FOR 2 LBS OF REFRIGERANT…read more I approved a quote for a $99 service call. I ended up paying $570 for 2 lbs of R-410A refrigerant. Service technician was good and professional, but after service inspection he showed me a quote for an additional $89 in labor and an estimate of $359 for 2 pounds of refrigerant there was also a gas/trip fee of $17 that I didn't notice. I approved the refrigerant, but I didn't realize I was approving $89 in additional labor. I also didn't realize I was approving $17 Gas/Trip-Truck/Administrative Fee I called and talked to owner, Aaron. He removed $17 fee, but refused to remove additional $89 labor fee. He threatened to put a lein on my house if I didn't pay. He also informed me there would be a 10% late fee if I didn't pay within 10 days, and threatened an additional 10% for every additional 10 days thereafter. I don't think that's legal, but I payed. BOTTOM LINE - I PAID $570 FOR 2 LBS OF REFRIGERANT Note: there's also a 4% service fee for credit cards Please do your own research, but this is what I get: For a qualified HVAC technician to supply and install 2 lbs of R‑410A refrigerant, a typical cost is: $100-$200 total for the refrigerant itself at common installed rates of $50-$100 per lb. Many HVAC companies also charge a service call/diagnostic fee, so the final invoice is often $150-$350+ depending on your location, time of service, and whether leak detection or repairs are needed.

(My Yelp profile is incorrect. I reside in Chapel Hill, NOT San Francisco CA...)…read more I have been a client since I purchased my home in 2024. My experience with Comfort Pro has been excellent, prompt, courteous technicians, quality of professional service, excellent communication, and fair pricing. The semi-annual maintenance services have revealed no issues so far, so I have not needed repairs. However, I did sign up for the $19.99 monthly plan since my HVAC unit is older; it is a very reasonable cost that covers semi-annual maintenance visits while providing coverage for future issues that may arise. Logan and Alex have provided very professional, friendly maintenance service. Mary always follows up with timely maintenance reminders, and to obtain feed-back after technician visits. And when I called last Sunday with a question about humidifiers, expecting to leave a message for a call back, I was amazed that the owner picked up! A very responsive professional team!

COMFORT PRO - Raleigh, NC resident - Thank you Logan and Alex for your professional and thorough…read moreservice (Apr.) last month! Logan performed my semi annual maintenance service and located a potential issue. He brought it to my attention. Shortly after he left, I received a follow-up call from Mary, in the office. She asked how the service appt went. I thanked her for the follow up and complimented their service technicians. I scheduled an appointment for the repair a few days later. Talk about thorough! Alex, came out replaced the part, and now, I' m all set. I've been a client for approx 8-9 yrs. The company really cares about their clients. I tried to hold on to my old unit as long as I could. I felt confident Comfort Pro would do a great job with my new unit installation in 2020. I only have positive comments for the owner, who was the first to come out years ago, to most recent, Logan and Alex. Also, thank you Mary for the follow up calls to schedule timely maintenance! All around, great team!

Our AC stopped working in August. Stone Services came out within an hour after placing our service…read morerequest. It was a tricky problem to diagnose. The technician procured the new part on his lunch break and installed it in the afternoon. Completed the same day. Courteous and explained each step along the way.

I called to set up an appointment with Stone and made the mistake of not asking the cost for the…read morevisit. It is $150 for the first .5 hour and then $50 afterward. I ended up paying about $200 to get my furnace tuned up and turned on. John, the tech, was good. He assumed I knew the pricing. My fault for not asking.