If you're looking for an honest, knowledgeable, hardworking salesperson you can truly trust, ask…read morefor Rusty!
My husband and I purchased our very first RV this past Saturday, and I honestly cannot say enough about the experience we had with Rusty.
I started my research online and found an RV that caught my attention. I sent an email, and Rusty responded almost immediately. Instead of simply trying to sell me the RV I initially inquired about, he took the time to ask questions about what my husband and I were actually looking for--everything from the size and features we wanted to our budget.
I explained to him that this would be our first RV purchase and that, as complete newbies, we didn't want to sink a lot of money into something until we knew this lifestyle was truly for us.
Within minutes of speaking with me, Rusty sent pictures of an RV that he felt would be perfect for us--and it was well below our budget! He also told us that he had four other RVs in mind in case that one didn't meet our needs.
He explained that the RV had literally just arrived that day and hadn't even been posted on the website yet. Because of the price and what it had to offer, he honestly felt it wouldn't last long and encouraged us to come see it as soon as possible if we were interested.
We scheduled an appointment for the very next day.
When we arrived, Rusty was waiting for us in a golf cart and greeted us with a warm, formal introduction. He explained his sales approach right from the beginning: his goal was to accommodate our needs and our budget by showing us the RVs he felt were the best options for us.
What I appreciated most was that he did not hover over us or pressure us. He pointed out important features, educated us on what to look for when inspecting an RV, and then allowed us the freedom to explore and take everything in on our own.
Every RV Rusty showed us was absolutely beautiful, but the one he had originally sent us pictures of was truly THE ONE. The moment we stepped inside, we felt at home. We knew that was the camper we wanted.
Then came the stressful part of our day.
While Rusty was showing us other RVs so that we could make an educated decision, another salesman showed the exact RV we had driven two hours to see and purchase to another customer.
When we walked into the sales center, my husband noticed the customer sitting at a desk with the other salesman and immediately said, "I hope he's not trying to purchase that camper."
Rusty immediately went to investigate--and unfortunately, that was exactly what was happening.
Our hearts dropped. We truly thought we had lost the RV we had fallen in love with.
But thank goodness for Rusty!
Rusty immediately stood up for us and fought to make sure we were treated fairly. He explained to management that we had driven two hours, had a scheduled appointment specifically to see that RV, and had arrived before the other customer.
The other salesman argued that because Rusty had been showing us other RVs while his customer looked at the camper, he should have the right to sell it.
Rusty explained that he was doing exactly what any good salesperson should do--showing us other options so that we could make an informed and educated decision. He stood firm that because we had an appointment, had traveled two hours, and were there first to purchase that RV, it should not be sold out from underneath us.
Despite the other salesman's efforts to undermine the situation, management agreed with Rusty, and because of his honesty, integrity, and willingness to stand up for his customers, we were able to purchase the RV of our dreams!
Rusty, we cannot thank you enough for everything you did for us. From the very first email, you listened to what we wanted, respected our budget, educated us throughout the process, never pressured us, and ultimately went above and beyond to make sure we were treated fairly.
As first-time RV buyers, we were nervous about the entire process, but Rusty made us feel comfortable every step of the way.
You can tell when someone genuinely cares about finding the right fit for their customer instead of just making a sale--and Rusty is absolutely that person.
If you are looking to purchase an RV and want someone who is knowledgeable, honest, patient, hardworking, and willing to truly go to bat for his customers, Rusty is the person you need to ask for!
Thank you, Rusty, for helping us find our perfect RV and for making our very first RV-buying experience one we will never forget. We are beyond grateful!