Most responsive enterprise I've dealt with. They actually answer the phone and have very helpful…read moreand efficient employees.

Total Failure. I reserved a full-size SUV from the Laskin Rd VA location one week in advance of a…read moretrip I'm making. The website said a Tahoe, Expedition or similar would be provided. On the Thursday (4-16-2026) before the 4 PM pickup I was called to advise no vehicle was available. So, the late afternoon before expecting to leave on a trip the next morning I am hit with no rental vehicle. TOTAL FAILURE. This has happened before with Enterprise. Do NOT trust them for a second on any important rentals.

If you want your car service and complete peace of mind , see Josh at the service dept . Without…read morequestion when Josh hands you the keys to your car you know everything was done right . He's on point and knows his job well . Josh has earned my respect and if he can find you a discount he finds it . I will continue to return to short pump BMW because of Josh

Checkered Flag BMW may have the worst service department in the area. They have my 760 in for…read more"emergency service" and can't get the part, waiting fro one from Germany. Since we have had the car this is the third time for the same problem. What makes it worst is you can't talk to a real person but have to deal with their automated service and don't wait for a call back. You might get a text. And then no loaner and the young lady in that department is just rude and full of excuses rather then focus on a solution. While I have never used CASEY BMW they have to be better then Checkered Flag.

Should have read the reviews before I came - I live in California and rent with Avis all the time,…read morebut this experience was truly horrible and I would never come back. Extremely rude, unhelpful customer service, not even familiar with their own policies, poor inventory of cars. Go with Hertz or another rental agency nearby.

Horrible !! When I received my rental car, it was damaged. I took multiple pictures and videos. I…read morewent back in the rental area to confirm that the damages were noted in the system so I won't have issues at drop off. It was not documented on the rental paperwork handed to me and no walk around the car with the worker. I was told by the worker behind the desk that the damages were in fact noted. Well... what a surprise a month later, I received a bill from a 3rd party representing Avis stating the rental had damaged and I was liable. Of course I had to call multiple times and send pictures to verify the damages were there prior to me receiving it. It was time wasted that was unnecessary because of negligence on their end.

We bought a 2012 BMW 328i on 11/28/2015. The buying process wasn't bad, typical haggling, said they…read morehad made a mistake on the internet price therefore they were only making about $7. They even provided the "Inventory Stock Card" to prove it. When they were getting the car "ready" for us, they were going to check the low tire warning. It was off when we drove away with the assurance that we would get our missing second car key when the plates came in. A few days later, the low tire warning came on again. We found out they had plugged the sidewall which is never an acceptable way to fix a tire. We gave them the opportunity to pay for it. They did not return the call that was left with our salesman for the manager. By the way, there isn't a spare because they are Puncture Proof/Flat Proof. It was $300 to match the tire. Then I was told there was no second key which cost about $150. Last and least, they didn't even clean the car. We found 5 small blankets in the trunk from when they had loaned out or rented out the car. Not to mention the gunk in the oil cap.

I found a car online. Applied for financing. was approved. Made an appointment to pick up the…read morecar. Stopped at the bank and got my down payment. Arrived at the dealership and met the salesman who told me that the car was across the street. Went to get the car and didn't come back.... I waited 30 minutes and left. Sent a text message to his phone. Never got a reply. Very confusing. I do not recommend this dealership. Poor business practices.

Budget primer doesn't work here. Absolutely no 24 hour turning posted on window. Had to come back…read morein am.

This location was a terrible experience. I reserved a vehicle more than two months in advance, yet…read morewhen I arrived on 6/6/26 at around 5:00 PM, the service I received was extremely disappointing. The two female employees working at the counter were rude, unprofessional, and completely lacking in customer service skills. If a company knows it has a high volume of rental customers, it should be properly staffed and prepared. Making customers wait and then treating them poorly is unacceptable, especially when reservations were made well in advance. Budget needs to do much better with customer service, staffing, and overall professionalism.

Booked an online reservation for a rental car during a college football playoff game and even…read morereceived an email confirming my itinerary. My Apple calendar indicated there was a change in my reservation, which I did not make. I contacted Hertz who attempted to gaslight me insisting I modified the reservation. Since I booked a high demand full size suv a day before the prices doubled, they altered my reservation dates then attempted to extort me trying to charge me the full new price, along with a modification charge of $150. I spent 90 minutes arguing with customer service. They finally fixed it but claimed it would not process unless I accepted a $62 upcharge. In return they would offer me an $80 voucher for my next reservation, however I plan to never rent from Hertz again. They are scammers who try taking advantage of their customers to increase their profits. In the future, I will only use Enterprise or Alamo who are way more professional. Be forewarned if you ever considering booking a vehicle from Hertz.

I recently needed a rental while my car was in the shop for some minor repairs. My insurance…read morecompany place me through this Hertz dealership, and it wasn't the best experience. First, I ended up waiting at the body shop for almost 30 minutes for a driver to pick me up and take me to the location. When I arrived, their computer system was all messed up. Multiple customers waiting around trying to get served. Then they didn't have my reservation in the system. Had to get on the phone with the insurance company to get them to re-send the information to the (somewhat messed up) computer. Finally once that all got sorted out, I got into a rental. At that point, I'd been at the location for well over an hour -- so the positive part was that they upgraded me into an SUV which worked out much better for me in the long run since my car ended up in the shop longer than anticipated. Returning the car, however, was a much easier process -- I was in and out within about 10 minutes, and they had a driver almost immediately to take me over to the body shop. So -- incredibly inconsistent in terms of the service I received on both visits to the location. The staff was very friendly though, and they did have a small (if paltry) play area for kids.

Car received on time. Desk admin was quick, confusing and less than friendly. Too many idle…read moreemployees sitting about. Sketchy people hanging around outside in cars, blocking entrance and generally doing little. Car I received was very dirty, tires need replacement. Otherwise in and out in ten minutes. Fix the above and this would be an outstanding business.

I hope this company goes out of business. I will never ever rent from budget again. Wasn't my first…read moreand will be my last. I'll take my business back to enterprise. Which I rent from several times a year. Never have issue with them enterprise. First I received a non fully cleaned vehicle on the outside. Wasn't much of a big deal to me being we had a very minor snow storm. I rented the vehicle for two weeks (waiting on my purchase car to arrive) long story short I got hit with a 450$ clean fee. Called customer service said the reason for the cleaning was bc of dog hair. I don't put pets in my own vehicle nonetheless a rental. Then they came back and said no it was dirty inside...which was a lie just normal foot traffic within the car from getting in and out of the vehicle. I removed everything from the vehicle that my kids had left behind as I do every time I rent from enterprise. This company scams their customers and should be ashamed of how they do business. I don't care how bad you need a car go somewhere else. I am not someone that writes reviews but when a company lies and steals...I become a different person.

I feel like the episode of Jerry Seinfeld... I have a reservation, but they don't have a car for…read moreme... second time in a month. Will never book with National or Enterprise at ORF airport again!

I utilized Enterprise due to a recall on my vehicles airbag. The dealership provided a rental while…read morethe work was being done. The Enterprise shuttle came to the dealership and picked up everyone waiting for rentals. We all filed in and they serviced us one by one. It was so fast and quick. More attendants came from the back as the line became longer. They came with tablets in hand and was able to check people in and out very fast. The young gentleman assisting me was very professional and handsome, I might say. He explained everything in detail and even found a reservation for the vehicle with my name listed. As I got outside I literally walked past the vehicle he picked out for me. It was a Dodge Charger. I'm coming from driving a Jeep and sitting up higher, so it was a small adjustment for me. I mentioned it to him and he went over some of the cool features with the Charger. He seemed very excited about this car. When I mentioned to him what I drove, he told me next time to mention my preference. I had the car for a day and returned it to the dealership who took it back for me...

I love renting from National, mostly because of their amazing and friendly customer service, but…read morealso because of their Emerald Isle. So, when I got here and learned I needed to go to a counter, but they had a large fleet of cars and this was a larger airport, I wasn't too happy. But the service was very nice. I prefer to look through vehicles rather than having them select for me. In this case, I have top tier status with National and the guy before me with non status (comment was made about it being first time with National) was offered an "upgrade" and given a vehicle I would have chosen from the Executive Emerald Isle. When I get there, I'm offered a Mitsubishi Eclipse. I immediately said "No!" It took him about 5 minutes, but he found me a mid-size SUV, which is all I wanted. They should reserve the "upgrades" (if that was truly an upgrade the previous guy got) for those of us who rent on such a regular basis we're truly entitled to them based on our status. Then when I went to get the vehicle and noticed the size of their fleet, I realized there's no reason this location doesn't offer the Emerald Isle. I rent from many larger airports as well and many many tiny airports and understand why they need to do counter service versus the Emerald Isle, this location shouldn't have counter service. All that being said, the car was great. The service was fine. And I was out pretty quickly. As for National's customer service, one of the most annoying things is when I write a mediocre review like this they post this typical response: "...we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you." But they make it nearly impossible to contact them, so it's very insincere. If you want to reach out to me, PM me on this site, rather than posting these canned replies.

Disappointed that the service is not standard for National executive members nor any National…read morebusiness members where you skip the counter, chose your car (any reserved car in the executive aisle) and drive off (after a quick scan). Here, you have to go to the counter, present all the same info they already have, they had no cars, so they gave me some Mazda suv. Filled out the documentation got the keys and then drove off. Drop off was fine.