The funnel came you pay $3.49 look like the picture. Over cooked, small Carmel cup and not worth…read morethe money. You can go to the store and spend less then that and make more at home for family. To many young playful ppl that work here. Tea was over spilled and told employee she said ok and never came around to change it or look at it. Lobby be ok, but food is not the same. Not fresh, fries be cold, and not more leaders working. The ambiance was typical for Zaxbys. It's dark in there and seats are old and you sit real low.

My experience at every single Zaxby's is pretty poor, but cartersville location by the hospital is…read moreBY FAR the WORST. In the past couple years, I've been to Zaxby's only a couple times, and here is my experiences: waiting 45 minutes in a parking lot while waiting for an order that was placed ONLINE 20 MINUTES BEFOREHAND. They once threw away my receipt without asking if I want it, THEN decided to ask if I wanted it, and I said "I did but it's fine", and instead of accepting my decline or reprinting the receipt, they FISH IT OUT OF THE TRASH AND GIVE IT TO ME. Found multiple short, black, curly hairs in my milkshake. And while those were all on separate occasions, here is something that happens without fail at EVERY ZAXBY'S location. You pay for every single sauce you get, and THEN THEY DON'T GIVE THEM. Most fast food chains at least let you have a couple free sauces and charge you for excessive amounts. But Zaxby's charges for every individual sauce. And then you find that it's not in your bag or any of your boxes. I think it's ridiculous to charge for a 1 tablespoon serving of sauce in the first place, but then to hold them hostage from customers is insane. It happens so much I almost think the managers TELL their employees to do this so that they can make a couple extra bucks. The workers are always cold and miserable towards you. No matter how many times you say "thank you", "good evening", "have a good day", it's always the same. And I know it's not just my bad luck either, I've never heard anything good about the Cartersville Zaxby's. I got my blood drawn the other week, and the workers were talking lunch, and upon someone suggesting Zaxby's, another worker shared that they got food poisoning from this location recently.... I don't understand why anyone would ever want to go here. Price is higher than a cat's ass for the worst service you'll ever receive.

Horrible customer service. Took a very long time to take our order. Every time we would order…read moresomething she would say that she cannot hear us. However, she sounded like she was talking underwater. We pushed the button to ask a question and no one ever responded. The young lady that bought our food out, had a very mean look on her face and did not speak to us at all she just handed us our food and walked away. No thank you or anything. She looked annoyed like she did not want to be at work. We went out of our way to come here because there is not a Sonic near us. We typically enjoy our food but today it was mediocre at best. Very disappointing!!

This is of course a very subjective review and it's a fast food joint so take it with a grain of…read moresalt. If you like Sonic food then this is a good place, if you don't know Sonic food then picture a concession stand at a football game, but definitely better tasting. As far as this location I am giving them a 5 star review based on the employees. The food is ok, nothing negative to say. I come here probably once a week or so because it's close to my house and it's convenient for when I'm out and about. Most importantly the staff (I've only met the staff that comes to your car) are always smiling, pleasant and professional. My order is always hot, timely, and professionally delivered to me. I have probably been here 40 to 50 times and the staff is constantly great. I'll keep coming back for that alone as long as the food doesn't go completely downhill. Kudos to the management for hiring and keeping good staff and running a good shop! (And please tip your carhops, folks, they run all day!)

Good service! Good food!…read more Over time I've ordered fried whiting, brisket, loaded bake potato w/brisket, yams, Mac & cheese, fried okra, greens, fries, and hush puppies -- haven't been let down. Clean, but kind of small area to eat. Clean restroom as well.

I got the #15 sam gye tang (4/5) (rice stuffed chicken in soup), which was good! It came out super…read morehot, so I had to wait for it to cool down. It had a good flavor, and the chicken was nice and tender; it felt right off the bone, and some of the bones were crumbling. The side of rice it came with the was great for soaking up the broth. The appetizer sampler was also good. Our waitress was super nice and friendly (4.5/5). The restaurant ambiance is good but nothing out of the ordinary (4/5).

excellent customer service. We went through the drive-through so I cannot speak on the inside. I…read moredid ask for no ice cause I still got ice, but that's how it is nowadays. Otherwise no issues.

Went through D/T on 6/24/2026 @5:10PM - - Got a Cobb Salad…read moreDid not have tomatoes on it, had 1/2 an egg, barely any corn - Chicken was cut in long strips (never had it like that before) Total time for order was quick Tried to call the restaurant & was forwarded to a cares # that stayed on hold over 5 minutes & decided to hand up & post about my dissatisfaction of this experience Been eating at Chic-fil-a's wherever I travel for years & this was not usual - & frustrating to try to call & not get someone

Always immaculately clean, I arrived to staff sweeping the already pristine floors before mopping…read moreto a gleaming shine! Modern accoutrement throughout, you can order on the app, or at the kiosk. I tried the new chicken finger chipotle crunch-wrap slider and it was FANTASTIC!

I tried eating here 5/10/26 I don't like using the kiosk…read moreand usually ask for someone to take my order but they didn't want to and said I have to use the kiosk. So I just walked out and went somewhere els

I ordered a double stack bacon chess burger. It was delicious. A side of non greasy onion rings…read moredelicious. And a drink all for $13.00. I did try dipping my onion rings in the Famous Freddie's Fry Sauce. I liked it until I saw the ingredients. #1 Soy oil ick. Otherwise the retro 50's decor and the nice cashier I enjoyed it. A very tasty lunch.

Ordered the food through the drive-through and then My Daughter had to use the restroom. Upon…read morevisiting the inside of the store, we were grossed out by the cleanliness of the store and the restrooms. The staff were nice, but the restaurant was gross. I couldn't believe that this staff could not clean this restaurant. The only thing they were worried about was servicing customers never visiting this place again.

Our Favorite Sub place! Always great food, and Wonderful service! They are always busy, especially…read moreat lunch, and it's for a good reason...Delicious Sandwiches! One of my Favorite places for a quick meal, that is delicious and satisfying!

The group behind The Counter should know what's in a fully loaded, baked potato soup! And I really…read moredon't think it's funny that someone laughs ha ha ha ha and says soup and potatoes when I clearly looked in the menu and it was potatoes, sharp cheddar cheese, bacon, bits, etc. and they didn't know and they chuckled about it like I was stupid

Food was good. Service was also good. It took a deep and dark turn when I stepped into that…read morebathroom. I went to clean one stall and there was doodoo doomsday. Then we couldn't clean because they were out of the paper towels. The toilet paper holder was very tilty. I could barely get my toilet paper out.

I honestly never review anywhere I go because I usually go, and go on my way but the overall…read moreunderstanding and kindness of Hannah who helped me at the window, and the rest of the of the staff was overwhelmingly great to the point that it got me to download this app, and leave this review. Couldn't be more appreciative of them!