We ordered take out last night because we were busy and didn't have time to just sit and eat. I ordered the pork chops and got chili and a salad for my sides. The pork chops were very good as usual. The chili was very good as usual but here comes the salad. What is it about a take out salad that makes it so much more different than if you order it in the restaurant. Is there two different batches of lettuce? The lettuce tasted like it had been soaked in water all day, and there were so many lettuce chunks in the salad it was basically a wedge salad. There were barely any eggs on the salad (which if my favorite part). Thank God I had extra cheese from the chili. I asked for Extra ranch. All I got was the small little container of ranch. Needless to say that was a wasted side. This isn't the first time we have had this issue with the salads for takeout. The thing that blows my mind and has been a constant issue, is time. They tell you 20-30 minutes and then you arrive within that time frame only to wait another 20-30 minutes on your food. To me that's poor customer service. When you ask about it or say anything they just give you a free appetizer coupon. It's one of our favorite places to get salads but I will not order takeout salads ever again. read more

After being seated, it took a little while for our drink order to be taken. I ordered a dirty soda with coconut cream and Diet Coke, but it was made without the Diet Coke. It then took approximately 15-20 minutes for our food order to be taken, and about 28 minutes for the food to arrive. The food itself was tasty, as usual. However, the bread was noticeably different from what we've had in the past. It used to be large, soft, and fluffy, but this time it was more flaky and lacked the light texture we're accustomed to. read more

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If you want service- meh. They're too busy talking to each other or with friends to pay attention to you. My steak is almost never cooked right. Rolls are usually good though. read more

Texas Roadhouse - On hold for 6 and half minutes before hanging up the first time. Was on hold another 25 minutes before hanging up. - Steakhouses Near Me - Kingsport, Tennessee

I had an hours wait, which is normal for the establishment. After being paged and seated, we were given warm rolls and cinnamon butter, which was tasty. Our waitress was very prompt, professional and helpful. The steak, shrimp and baked potato~ excellent!!! Alligator bites were quite nice as well. It was a usual busy Saturday evening with the weekend crowd. read more

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Wonderful location and consistent food quality. My preferred location in Kingsport for a meal. Call ahead works nicely. Today, I called ahead for two dozen of the rolls, which they call it "fresh-baked bread," I think. The phone call and the pickup process were pleasant. read more

Food is always good,love their states.The service is always excellent and if you are a Veteran you eat free on veteran's day. I have dinner or lunch here 4 or 5 times a year. read more

Best waitress we have ever had there. Thank you Shannon ! Got the 12 Oz ribye. Cooked prefect. Everyone had a great time!

Went to Texas roadhouse to celebrate my husband's birthday today. The server who happened to be working the entire bar area was on top of everything despite being busy. She definitely could multitask! The food was outstanding. A little more expensive than I had thought it would be but it was his birthday so it was still worth The prices. The atmosphere was very welcoming, the music was not overbearing, the restaurant could use a little brighter lighting but Texas roadhouse typically always has rather dark dining atmosphere. read more

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Food was good, and the service was great, but there was garbage on & under our table. The menus and sauces really need to be wiped down between customers. Time to step it up manager. read more

Quick business lunch. Service outstanding. Burger, steak, garden salad with chicken all good. Portions sizable. Also, not too loud. Perfect place for relaxing meal with friends or family at reasonable price. read more

Inside was cute. Our server was friendly and attentive, and nice. The bread they gave you at the beginning is so delicious you wanted more and more. the dipping butter was even better. both together made our night. We ordered our appetizer then our entrée, and they both came out almost at the same time which was a little disappointing. We got the sampler which had fried pickles, wings, and baked potato. It was OK. The wings weren't really wings. They were more like nuggets. We got the classic burger and the fries were too salty. The burger was OK. (But Better than the sampler) Only thing is we only got one little packet of mustard when we needed more. read more

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GF: Let's pick up my mom and Celebrate Mother's Day! Let's take her to Texas Roadhouse! Me: Sure! She'd Love it. GF: 12-May-2024, I Just made Reservations! Me: How Longs the wait? GF: 1 hour Me: Not Bad! It has been 7 winters now, my children have grown and went off to start families of their own. My hair went from a medium Skin Fade to growing down past my ankles. My Insurance lowered from the non use of my vehicle as I've sat here and withered away. As I've sat here I started Looking into a life insurance policy and touching up my Will. I've entered a realm to where time has become none of my concern. Fishnets are the only thing you can rip holes in and it has fewer holes afterwards. Still Waiting... Currently.. What was a nice planned lunch turned into a dinner. The Restaurant should plan ahead of big events and be more professional in the manner of instead of having families of 3 or 4 waiting, move the Party of 1's over or set them at the bar so they can be in and out which opens tables for everyone. read more

Food is always on point I highly recommend! I recommend the green beans they got a great smoky flavor, Try them!!

My last visit to Texas Roadhouse. Besides slow service, no baked potatoes. How can they run out of potatoes?? The worst, they overcharged on sales tax. They charge 15% on acholic drinks but then add additional 9.5% tax on that same drink along with the food. What a rip-off!! Prices are high enough without over charging! read more

Ordered this to go...ordered a Caesar salad and extra rolls. Waited over 1.5 hours in the pickup and then went inside and still waited. There was 7 people in there waiting on their food for almost 2 hrs. No one asked us for names and when we finally got a hold of someone..the girl had the audacity to be a smart mouth...that was not going well with the customers. When I finally got my salad and rolls, I got home with hot lettuce and very little Parmesan cheese and no croutons. The girl was very rude and hateful and down right ugly .Will be doing this again..this is the worst service and very disappointing food read more

Texas Roadhouse - Worst Caesar salad - Steakhouses Near Me - Kingsport, Tennessee

After about 4 months of trying to get one, I had the best prime rib I've ever had! It was perfectly cooked and had a superb flavor. Our waitress was happy and very nice, she took great care of us! The restaurant was clean and the atmosphere was wonderful, the staff was all super! read more

Texas Roadhouse - 16oz prime rib!!! - Steakhouses Near Me - Kingsport, Tennessee

I have enjoyed this restaurant in Kingsport many times in the past, stretching back years and years. However, it's gone downhill recently, culminating in my experience tonight. We ordered food and it simply never came. The server kept telling us about a new system that slowed things down, but tables that came in 10-20 minutes after us got their food without issue. There was no manager to be found. Actually, I found her yacking it up with the hostess crew as we were leaving. I told her the situation and she offered to check into it for us. No thanks. Our server had promised us one too many times to do that already. I am disappointed I won't be able to go back here on principle for a long time. Maybe the next time I go it will have gotten a new manager that proactively checks on things and gets ahead of issues before they happen. read more

Literally never order Togo from this restaurant. We are frequent flyers of both the sit down experience and the to-go of Texas Roadhouse. I have had very few bad experiences indoors sitting down in the restaurant. It's all good inside. It's loud though. The food is top-notch. I've had a couple bad steaks from here, but you can never go wrong with their cheeseburger or chicken tenders. JUST DONT ORDER TO-GO. I swear this restaurant has the worst To-go staff or leadership I have ever seen. Literally about 80% of the time when we order to go from here, they screw it up somehow. It's always something. And then you try to call them and let them know they screwed up and they leave you on hold for about 15 minutes while your food gets cold of the food that you actually got versus what you ordered. It's like polar opposites. Inside, the waiters get your food drinks and everything top-notch, but the to-go will screw something up most of the time. They always ask for a tip and I don't tip on to-go orders because all they had to do was hand me my food, so maybe they're targeting me? I mean it's not like they helped fix the food, or brought it to me on a plate, or refilled my drink. They literally hand you a bag and are like "have a nice night!" And then you get home and you're missing a side salad, or an entree or rolls or multiple sides. It's pathetic. For such a popular place, you would think that they would care more about their regular to-goers. And they do nothing to fix it. I will say overall, the managers here are really bad about comping meals too. I don't like try to get comped meals, but literally one time we had our debit card double charged and it was like filibustering in congress to get them to refund us for the double swipe. Multiple calls, trying to talk to managers, leaving us on hold and never calling us back. Texas Roadhouse is one of my favorite places to eat, and the food is top-notch. But they've got their issues so be warned. And don't get to-go for the love of everything that is good in this world, unless you want to be disappointed. read more

Love the rib basket! Great price. Good rolls. The steak salad is good and the pork chops are great. Love a good sweet potato and the potato skins too. Staff very efficient and knowledgeable. read more

My son and I ate here a few days ago to celebrate summer and the end of a long road trip! He ordered the bbq ribs, sweet potato and mashed potatoes and I got the sirloin special with shrimp, cup of chili, and Caesar salad. All were fantastic with the exception of the chili. The chili was underwhelming, not much flavor and no kick... Overall five stars though. Our waitress was a superstar! We didn't have to wait to be seated more than 5-10 minutes. There was a bearded guy helping bring food out who was awesome too! Great experience and just what we needed! read more

Parking was easy, found it easily, we were seated very fast. First sit us under a cool air vent that was working great but too great. Our waiter was nice enough to sit us somewhere else and helped us move to another table. I had prime rib with sweet potato and salad. Salad and potato was delicious. Prime rib was disappointing it was dry and a lot of fat. Probably won't pay that much for prime rib here. read more

Texas Roadhouse - Menu but no Prime Rib this early - Steakhouses Near Me - Kingsport, Tennessee

Texas Roadhouse is always good no matter which location you go to. This one was no exception loved my time here and the food was wonderful read more

Texas Roadhouse - a basket of bread and a bottle of ketchup - Steakhouses Near Me - Kingsport, Tennessee

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If you want to waste your time use their "App" to get on the waitlist. I waited for over an hour and watched people go in before us who checked in after us. The hostess informed me that when you use the app you are put on the list but they must refresh their screen to see it since people are calling/walking in to be put on the list. Absolutely not helpful what so ever. I understand that it's a holiday but that's not the way it works. When I asked her if calling ahead would have been better she just replied that it didn't matter if I called or used the app it was the same process to get on the waitlist. I'm not one to complain, but that was beyond irritating. read more

The stake was too pink and had to ask for sivlerware no worceshire sauce took forever to be seated

Texas Roadhouse is a great restaurant. For me, TR is my go-to restaurant for affordable, delicious steak and chicken. We visited my great aunt in Tennessee and we wanted to buy her dinner. After looking around on yelp, TR seemed to be one of the better options. With my past experiences eating at TR, I knew we would be happy. And happy we were. I ordered my favorite grilled chicken with mushrooms, onions, and mashed potatoes. The meal was taken to go and it was excellent. My great aunt ordered a ribeye steak, which she really liked. It was a large steak, so she had to eat it in two sittings. Excellent meal! read more

We went here yesterday for our big meal of the day. Hubby got the tomahawk ribeye 20oz, and I hit the 6oz filet. My filet was a bit undercooked for medium, but still very good. Hubby's ribeye was a tad overcooked for how he ordered it, but again still good;he ate it all). The fries needed no ketsup. Yeast rolls were amazing! Service was great and let me tell you they were packed! Restaurant and female restroom was clean and overall we enjoyed our time together. After tip for 2 of us ordering higher end meals was $70. I will go again. read more

horrible establishment. very "mid" as the kids would say. our dishes were served cold and unappetizing. there was also an animal in the restaurant that had an LED collar which almost sent me into a seizure due to my undiagnosed epilepsy. the chicken also tasted synthetic and as if it were shoe leather. will probably return honestly read more

I get that you were busy on a Saturday night and I was alone...but I had waited well over an hour with call ahead waitlist and I always wayy overtip for not being a bigger party! Immediately I was feeling rushed by my server...I almost felt pressured into ordering before I had even had a chance to look..I ordered a LIT to drink and Potato Skins. Feeling the pressure I obliged and went ahead and ordered the vegetable plate. I was expecting for my drink to arrive and then my appetizer as is customary...I was a server for years at the Outback and was trained yo know the proper order of the things a guest ordered. Instead my salad came out even before my drink... Then ALL of my food including my appetizer came seconds later and I waited at least 10 minutes more for my drink. Having all of the food all at once was overwhelming because I couldn't enjoy them in courses and staggered as they should have been served. To make it worse after literally 10 minutes of eating and having barely made it through my salad or potato skins and as my entree was all getting cold... she brought to go boxes and bags and set them all down on my table without my asking or being nearly ready for to go containers. It made me feel like I needed to pack up and leave. The main thing I wanted was my loaded sweet potato and it came out hard with only the marshmallows...not the caramel cinnamon sauce that makes it loaded! I told her and instead of taking it back and bringing me the one I paid for...She brought out a styrofoam container and told me I could TAKE IT HOME and put it on it!!! I just packed it ALL up and left! Terrible first time experience. read more

These are my kind of people. Old dude out front smoking Red Baron cigarettes. Greeted by staff with lots of Honey and darlin. I reply sweetie and baby I should yell Tammy and see how many bottle blondes turn around. No gender confusion here. Creep. Diet season. So I went with big sirloin and veggies. Bubbles went chicken fingers. Proud new papa. Diz. King size ribeye. Cubby Med well??? Really. Bk lounge is down the street. Duty just had Mac cheese. Stamo had some nacho configuration. Not all the bham crew made it. Baub is in Portland doing Portland things. Place is good. read more

Food was really good...the hostess ok...bar service is really fast and friendly...our waitress couldn't have been nicer..the hostess was ok

Always good food and service at the Kingsport Tennessee location. Johnson City Tennessee location not so much

Always reliable for food quality. Service was rather slow for my order of a salad. Still love the Roadhouse

Food was outstanding and the staff was even better. Everything was really good. Service was ready good fast and very nice.

Great food and service! We always love eating here when we come to Kingsport. Today my husband did something he never does, he sent his steak back. It was really under cooked. They happily up cooked it and even brought him a second baked potato so he could enjoy and hot potato with his steak. Rolls were excellent as usual read more

Texas Roadhouse - Steakhouses Near Me - Kingsport, Tennessee

Food was good. Server Jessica is horrible! We had a good time up until we asked for the Military discount! The waitress said they didn't give it to anyone except the person who served. However, with a simple search online the Texas Roadhouse policy is indeed the immediate family! She tried arguing the fact, so I asked for the manager. She wasn't happy with the fact that I wasn't in the mood for ignorance. She spun away in anger and in the meantime dumped the stuff on her tray all over the floor beside me. When the manager came over I explained what was going on and how the server was acting towards us and denying the military discount. The manager was even ignorant when it came time this policy. She even said she has been there for years and has never given it time the Immediate family she has only given it to the person themselves. I told her that this was the very first time we have ever had an issue like this. She said she was gonna have to call and inform her GM because she was told that it was just the military person themselves but she would add it to the ticket. She never came back to the table and left us waiting for a good bit before we had to go up to an employee and ask about the ticket because our server was man and wouldn't come back over to the table but would stand at the computer talking crap about our table. read more

I love the porterhouse steak. They are bad about forgetting things. They are bad about putting things in that aren't ordered

The restaurant has a familiar flair to it, having enjoy a meal in Amarillo, Texas and then finding this to be an identical twin to the other. This is by far and away the most awful representation of Texas one could think of, but it's an upbeat type of noisy, near below average food, and uncomfortable waiting area one could find; but it's the same in both places and carries with it a certain enjoyment about being treated like cattle. If one is inclined to take a tour to the bar, be prepared for watered down drinks, blaring televisions and a crowded seating where the barkeeper will eventually get to your order between hustling buckets of ice from the back room and clearing off other's dishes between your order. Good luck, you're the one enjoying the mayhem. read more

I'm going to be sick. The service is very bad, and they skipped my order, and my stake was like rubber do not go here

After myself, and guests were sat down, we were told, by the hostess, the rolls would be right over. We then were greeted by Jenny, our waitress, who took our drink orders. After the drinks were dropped off, we ordered our meals, and reminded Jenny, we had not received our rolls. She said she would check on that, and get back to us. In the mean time, since we have been sat, two other groups have been sat down, in our section. Both tables had rolls, upon sitting down. When I asked about the rolls, again, Jenny told me, there were none on the counter. After a few minutes, I asked again. She gave me the same response of "they're not on the counter." I told her about the other two tables, and then suggested she check with the manager about it. Shortly after, we finally received our rolls. After the three of us ate them, our food came out a few minutes after. Service from there was fine, but we were never offered another basket of rolls. I believe Jenny was either new, or just lacked the patience to stand and wait, for our rolls. The food was delicious, and we will come back, when in town. Hopefully we don't run into this same issue, again. Overall, I would recommend this location, to locals, and those from out of town. read more

We usually like this restaurant, but a couple days ago we ate there and my filet mignon was overcooked and tasteless and the sweet potato came out burnt and squished. Sent it back and didn't get a much better one. My husband's steak wasn't any better. read more