Reliable is definitely very RELIABLE! Less then two years ago, they replaced our old worn out…read morefurnace with new unit... A mid range unit (Goodman) was selected to reduce some costs. The removal and replacement process was excellent all around. The unit ran well over the period. There some minor water leaks, but not their issue. They fixed these during the 1 year inspection they provide. All was well it seemed. Then earlier this month (December 2023) they had a deal to come out and inspect the furnace for no charge. They came out, and found the heat exchanger in it was cracked and leaking CO.... The furnace had to be shut down as a result. Goodman has a published 10 year warranty including the heat exchanger however, no labor was covered. Reliable contacted Goodman, but no luck in getting the labor covered and replacing the heat exchanger was not a great option. They went to work and provided us with an amazing solution...replace the entire furnace with a new better model....all at no charge. On their nickel!!! I am just absolutely amazed they did this for us, and further they were here with the new unit in a few days, and replaced the defective unit with the new Heil. Also amazing, they were able to remove the existing furnace and complete the new installation in about a half of a day!!! These guys are incredible and very professional. There was only one minor glitch and I called them late afternoon after they left, and again was amazed as they came right back out within a few hours and fixed the issues and all was well... This is a company that not only talks about great customer service, but they live it. Everyone from the fantastic techs that were here, to Kenton the owner, and the office staff went far above and beyond for us... I would only wish more companies provided such excellent service! If you need a few furnace and/or AC, these are the guys you can trust!

This company has provided the best HVAC service I have ever had. Everyone was friendly and the work…read morewas done well. I would definitely recommend them.

Great customer service. I just moved to the area and had an A/C issue with in the first week. The…read moreprior owner had the sticker for Total Comfort on the furnace so figured I would call, I was not disappointed!! Andrew is a cut above the rest was extremely professional, I would recommend them to anyone looking for any service to there furnace or A/C!! I will not use anyone else!

Hot water heater was replaced on a Tuesday without incident. Went down to basement to do laundry to…read morefind the floor covered in puddled water on Saturday. Called for help-was instructed to diagnose over the phone. Technician who replaced water heater didn't close valve correctly at the main water line. It took hours to clear basement and clean up water. After communication of concern and disappointment over the phone to technician and staff on the phone, we have never heard a single thing back from them. Their mistake caused chaos in our home with no apology or follow up. We will find a new plumbing company.

I wanted to replace a hot water heater as a preventative measure and since it wasn't an emergency,…read moreI had the opportunity to call around and check pricing, products, etc. Kentwood Plumbing was by far the most helpful as we discussed product, sizing, pricing and timing. I got a quote within a range and like all other things, I expected the final price to be at the higher end. The technician did a great job removing the old unit and installing the new one showing that he'd obviously done this many times. I'm always concerned because these guys are on the clock and my cynical self says it doesn't matter how long it takes because it just gets reflected in the bill. I was pleasantly surprised when the bill arrived the next week. The total cost was at the lower end of the quote with an excellent job as a bonus. I've used Kentwood on and off over the years and was happy to call on them again.

These guys are great. Their service guys are very professional, hard working and knowledgeable…read more They also stand behind their work and honor warranties. Our pump turned out to have some issues and they replaced it at no cost well over a year of having the well put in. Even better, they had it done within a few hours of me calling in that our water was out. Keep in mind this is on the coldest day of the year so far so these guys were very busy. Call with confidence, these guys are good and honorable.

My experience with Kraai Well Drilling was mixed feelings. First of all they did fantastic work…read more When the work was mostly finished the manager/ owner wanted the bill completely paid off. When I said no, not until the old well was capped off like we agreed. Boy, did he give me a lot of shit but after several weeks they came back and finished the job. That is not who you treat customers!

Look no further for dependability, honesty and great service. This is a small business that has won…read moremine. When we first moved to the area, our humidifier was not working, Roger came over and showed us how to get it going - at NC! We just had them put in a new AC unit for us. A large company came out and told me I had to leave the air off till it was replaced. Roger came over and explained how to keep it running till they could replace the old unit. While he was in the basement he discovered the hot water heater vent had come detached at the foundation, leaking small amounts of gas in the house and fixed it up. Highly recommend Roger Bouwcamp and his team!

Pinnacle is a super company to work with. I had air conditioning issues at a rental property and…read moreDan was able to get there and diagnose the problems and also found a leak in the water heater. My tenants were very impressed with the level of expertise, interaction and cleanliness. Got the job finished in one day. Pricing? Pinnacle came in at HALF of what fix it in a snap quoted. I will always use and advocate for Pinnacle. 5 stars. Some people say half when they mean a substantial difference, Pinnacle was a full half of service professor and others. Happy landlord and happy tenant. Thanks Pinnacle and Dan.

Estimate. When I didn't choose them for the work they sent me a bill. I got a lot of better quotes…read moreand chose elsewhere.

I have had a wonderful experience with Home heating and cooling. They were able to quickly address…read morea mini split issue that I had been dealing with another nightmare company with. From Dawn answering the phone to Ken coming out and fixing multiple issues, I wouldn't trust anyone else with my minisplits. I 100% recommend home heating and cooling. They have a permanent customer in me!

Perfect from start to finish. Ken explained all my options (and there's lots of options) before I…read morehad to commit. Our job required a lot of extra work to relocate equipment and run new lines. They had our new furnace ready to use by early afternoon. They left our house clean and took away all the old junk. Great team here.

Very satisfied with their work. Came in under price of two other companies.Clean up was spot on…read more Inspector from township was impressed with the appearance of the New Hot water heater and the high end furnace.

We were motivated to get a Mitsubishi Mini-Split installed in our recently purchased house in…read moreLakeview, MI. Out in the rural area where we live, propane is VERY expensive. We had a mini-split in our previous house, and were very impressed with it's efficiency. The electric bills were not excessive, and it kept our house really warm. After getting several bids, we selected Lamphear Service Company (from the Grand Rapids area) to install it. Their price was amazing! We had to wait a few months until they had it in stock again (the unit is now made by Mitsubishi/ Trane) since it was so popular. Lamphere consistently exceeded our expectations. EVERY employee from there was incredibly nice, and a pleasure to deal with. The company was honest, thorough, and experienced at installing these mini-splits. Now that our unit is up and running, we are SO happy with it, and glad that we used Lamphere to buy it from. Knowing that they were a Better Business Bureau member gave us additional peace of mind. We highly recommend them!