The service was great Lalo was very helpful truly recommend this place! They were very efficient and helpful!

Just took my chevrolet silverado 2023 Had the pleasure to work with Alan, Amazing service, always communication, i was informed of every concern with my car, and my appointment was done on the correct time and everything. Willing to comeback with Mr Alan read more

Avoid the service department at Keyes Van Nuys Chevrolet. Actually, don't just avoid it, actively choose to take your vehicle anywhere else. I left in tears last night. Tears of pure frustration having tried to talk reasonably about a service issue with two men in the service department. Sadly the men were determined to deny and deflect, doing everything they could to cover themselves by pushing the blame onto the customer. Such a great business model. Such clever little men. Well done Van Nuys Chevy. A loyal Chevy customer of over two decades lost. Just like that. And all for the sake of $1,200. read more

Great job just bought my car from many he did a great job very good and great customer service read more

Chevrolet Van Nuys - Auto Parts & Supplies Near Me - Los Angeles, California

I brought my 2024 Colorado in for routine maintenance. Upon arrival, I was welcomed by my service advisor, Alan, who was able to fit me into a busy schedule even though I didn't have an appointment. Little did I know, my vehicle was due for additional services, but Alan took the time to clearly explain everything and kept me informed throughout the process. All of the recommended services were completed in a timely manner. Overall, it was a great experience, and I'll definitely be coming back! read more

Best customer service!! I was shy to in until I ask for a dealer help, gave me information on a Camero and they let me test drive it!! The manager was so nice and professional greeting new people, the worker sorry if I miss pronounced Mosua and the other I don't know how to spell!! But some Arabic manger he's nice hook me up with Gas, clean detail and we made business. Highly recommend this area if you interested in getting a new car!! read more

Excellent & Extraordinary Service, of SHEILA, Very Courteous, Polite, Knowledgeable & Helpful, She serves with a Smile, She Deserves a Recognition even if she's just new in the company, Kudos to you SHEILA, Keep up the good work. read more

I brought my car in and was informed I needed new sensors for my self parking feature. The estimate was $1307. I asked why is it so high? Well, I was informed, I have to pay $300 an hour for labor x 3 hours. My attorney doesn't charge me that much! Very excessive. Alan Muros, The service advisor felt bad and gave me $100 off the bill. He explained to me that their labor rate is comparable to other service centers in the area. I did research on Google and found this not to be true (read attached). Truth is, this dealer is screwing its customers charging such a high labor rate. They are charging what you would maybe tolerate in Beverly Hills or the Bay Area. I reached out to NBC Consumer Investigative Complaints. I think if a dealer didn't post their excessive labor charges when you bring in your car, you will never know unless you ask. Sadly. read more

Chevrolet Van Nuys - Auto Parts & Supplies Near Me - Los Angeles, California

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Sorry to say but I don't have a good experience at van nuys Chevrolet at maintenance with the new Alan muros service advisor. I being here since 3:00 pm my appointment time 4:00 I can little early to see if they do it early but is Almost 6:00 pm in just now one of the service telling me that they have problems with one of the sensors I can here to do one of the tires sensor horrible service read more

Thank you team Keyes for making this the best car buying experience. Special shout out to the manager Maurice for going above and beyond. We'll be back soonw read more

I had an excellent service experience thanks to Mario Morales. He was professional, knowledgeable, and made sure my Escalade was well taken care of. He kept me informed, answered all my questions, and made the process smooth and stress-free. Exceptional customer service is rare, and Mario truly went above and beyond. He's a great asset to the dealership, and I'll definitely be returning for future service. Thank you, Mario! Jerry Pacheco read more

Thank you Manuel for being very helpful. Was a great experience, treated us with care and very respectful. I highly recommend this dealership read more

Chevrolet Van Nuys - Show room - Auto Parts & Supplies Near Me - Los Angeles, California

Oof, what a tough review to write. Although, was it? Anyway. I have only ever had negative experiences at Keyes Van Nuys Chevrolet. I have never purchased a vehicle here and this review is exclusively for the service department. I purchased a certified pre-owned Chevy (from a different Chevy dealership) with an extended warranty, but this is the closest dealership to my house so I used them for my service. Now, as you may or may not know for both the certified pre-owned warranty and the extended warranty you HAVE to maintain the vehicle according to the manufacturer specifications, or it voids the warranty. Well who better to do that than a Chevy dealership right? Wrong... Every time I brought my vehicle in for service they would try to upcharge me for a bunch of "recommended" services. And we're talking over a thousand dollars of things, every single time. Every time I had to have a mini argument with the service advisor about what was on the manufacturer service schedule and what was just "recommended". Every. Time. Also, they would continually recommend services that HAD ALREADY BEEN PERFORMED. BY THEM. I am lucky that I keep service records for myself, and on at least two occasions I had to go back to my records to figure out if a service has already been performed because they had "no record of it". In both instances the service had already been performed... BY THEM! I can't imagine how much money people are shelling out unknowingly due to this borderline predatory practice. Next, their labor rates are outrageous. I understand that you always have to pay extra for dealer labor rates, but we're talking almost a hundred dollars more than an ASE shop. AND their diagnostic fee is more than just an hour of labor. Also, every occasion where I brought my vehicle in to get repaired they somehow managed to mess it up, or make it more difficult than it needed to be. One repair should have been covered by the VOLTEC warranty, they tried to run it under the extended warranty, the extended warranty denied the claim because it should have been covered by VOLTEC warranty, then I had to go back and show them from Chevy's own website where it was covered under the VOLTEC warranty. In another instance they did the order of the repair and approval incorrectly, so the extended warranty wouldn't cover the claim, and I ended up having to pay out of pocket for what should have been a covered repair because of the wording they used when submitting the claim. Last, I tried to purchase tires from them. Horrible experience. First, they supposedly have a "price match guarantee". Well, I found the tires at a less expensive price (Costco). So I told them the price. Well, they need a "certified quote" (whatever that means) for the price match. Well, I don't know if you know this but tire stores won't just email you a quote. You have to go to the tire store and have them print it off. So I do that, bring it in. They won't honor it, because the "part number doesn't match". Same exact tires. Won't match the price. The service advisor even admitted they were the same tires, but they couldn't get the price match because of the part number. So, I buy the tires at Costco. Every single time I bring the car in for service after they tell me that my tires have been inspected and need to be replaced. Every. Single. Time. It became a joke. You mean my BRAND NEW TIRES need to be replaced after you "inspected" them? Thanks. But no thanks. Just an absolute terrible experience all around. Would not recommend at all. Avoid at all costs read more

Thank you Alan in service department. Super friendly, helpful and knowledgeable! Thank you a million

We just bought car for my Mom and Dad are sales guy was excellent person his the best guy his name is Leo best customer service 10/10

I brought my EV car in for service and my service advisor was Gurgen. Very great customer service and informed me every step of the way. I appreciated the follow up too to make sure everything was going okay with my car. I will definitely be coming back to this location. read more

I have been getting my CTS-V serviced here for many years now. Alex, the service technician, has been very helpful and ensuring my service is always above and beyond my expectations. I will not take my car to any other dealership read more

I want to truly thank Mario Morales for going beyond in helping me with my car. The communication I have with him is amazing. Amazing customer service, he's prompt and always find a way to schedule me in even when it's urgent. Because of you Mario, my car is in great condition. Thank you soooo much for helping us out. You're the best! read more

My salesman Manuel at Chevy of Van Nuys made my truck buying so easy and pleasant that I recommend him to everyone to come see him only. The staff were nice too. Thank you!! read more

My experience started with Mario a service advices. I felt grateful with him, he had lots of patience with me and help me out with all my problems That I had with my car and one last thing is if he was a sells man I would only go with him to buy cars off him cause he is different he has this vibe that makes you feel that he wants to help you. read more

Keyes Chevrolet Service Department is great. Alan is the Service Advisor that I always deal with for my Silverado. He is always very helpful and communicative! I highly recommend Keyes Chevrolet Service and Alan!!! read more

Chevrolet Van Nuys - My Truck - Auto Parts & Supplies Near Me - Los Angeles, California

0 stars is better for this dealership. No help they don't care . My truck under warranty but they won't take it unless I pay 260$ when my check engine light is on . I won't ever come to Chevrolet van nuys ever again. read more

I don't usually write reviews, but Morris honestly deserves this. I came in with my family to trade in TWO cars and upgrade both - which could've easily been a stressful, complicated process. Morris made it feel effortless. From the moment we walked in, he treated us with respect, patience, and zero pressure. He moved quickly, got us an amazing deal, and handled everything in such a smooth and professional way. What really stood out is how comfortable he made us feel. No games, no confusion - just straight transparency and good energy the whole time. It's rare to find someone in a dealership who actually cares about the experience and not just the sale, but Morris is that guy. If you're thinking about buying a car, don't even think twice - go to Keyes Van Nuys Chevy and ask for Morris. You'll thank me later. read more

I bought a Chevy Traverse 2024 and I have been having issues with it and I was going to Auto Nation Valencia and I can say I've had horrible service and I decided to come to Van Nuys since it is closer to me and when I tell you I've had such an amazing experience with Alan from service the communication and honesty is spectacular I've had nothing but good service here and I look forward to keep servicing with Alan I highly recommend him!! read more

I recently visited this dealership's service center due to two warning lights on my dashboard. They insisted that the diagnosis would take 3-4 days and cost $235 (which would supposedly be applied to repairs), assuring me there would absolutely NOT be a diagnosis that day. Despite arriving prepared to wait, I was urged to go home--only to receive a diagnosis later the same day. This contradiction was frustrating and resulted in $75 in unnecessary Uber and taxi fees. To make matters worse, within minutes of leaving, I got a call from their sales department trying to "take the car off my hands," which was obnoxious and completely unsolicited. On top of that, I was quoted about $2,000 to fix a leaking A/C hose and $275 to replace a broken tire sensor. Since I only approved the latter, they refused to apply the $235 diagnosis fee, which was extremely misleading. Overall, this was a nightmare--costly, inconvenient, and outright shady. My usual auto shop is replacing the A/C hose for a fraction of their price. I've had cars serviced at other dealerships and know they tend to overcharge, but this place takes it to another level. AVOID. read more

I just had the WORST experience in my life at Keyes Service Van Nuys Chevrolet. Avoid this place at all costs. I was given an estimate, and then a revised estimate, and then was told that my original estimate was actually a diagnostic fee. Alex was my service person - avoid him at all costs. He lied to my face about the fees. The paperwork itself said Customer estimate, not diagnostic. In all my years on the planet I've never dealt with a worse person or company. RUN. read more

ZERO STARS: The sales manager Mr Patel is the worst. When I spoke to him over the phone for a very simple request he was rude and made it seem like I was calling a medical provider. Also the front desk receptionist are ignorant. They literally pick up the phone and hang up on you. I told Mr Patel the issue and seems like that's what they like to do instead of doing their job. Good customer service shouldn't be like brain surgery. Fire them all and retrain!!!!! Salesman was brainless as well. The worst dealership in the state hands down read more

You charged me more than the quote for the oil cover. I had to ask the parts department about the price difference. I did NOT tell the service team to put on the oil cap since you charge me for labor. I had a coupon for a $79 oil change so I don't understand for thr additional charges. As I was leaving I asked for my keys from a staff member twice who asked the checkout guy to give me my keys. Instead he walked away and didn't come back so waited almost 15 minutes before another staff member came out and found them. I was treated terribly by the staff except for the parts staff members. read more

Chevrolet Van Nuys - Coupon - Auto Parts & Supplies Near Me - Los Angeles, California

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Go ANYWHERE ELSE. They serviced my car on 12/2/24 for a coolant leak. Took them 2 days to "repair" it and gave it back to me with an oil leak that wasn't there before. Coolant leak repair cosf $1400 and they wanted to charge about $2200 to fix the oil leak that they probably caused. Worst part? My car had the SAME COOLANT PROBLEM again today- just over 2 weeks later. Looks to me like they didn't fix anything- they just wasted my time and money. read more

1 star is a lot for them. Took my 2024 Chevy Corvette to service for oil leak and engine issues. After over 2 months of them doing "tests" no outcome. Everytime I call they say next week next week and nothing was done. Went in on Friday and saw my car just sitting there outside in the lot, collecting dust. How are they doing tests when its sitting outside?? Finally told them to just release the car to me and I will take it to another location. I pickup the car and its dirty with bird poop everywhereee and even inside on my interior. Horrible horrible service advisor Pete and his manager. read more

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When you take your car-in to get serviced GENNY of any of there sales team are predators watch out for them they will annoy you call u all day to sell u a car as fast as possible and leave out the details that'll make u think about the purchase then hit you with hella fees and interest fees that they never told u about from jump but it's in the fine print WATCH OUT for thirsty hungry sales team not transparent just thirsty for a sale read more

I have used this service center many times. I have spent more than $15,000 on servicing my Corvette here. My passenger head lamp went out on my 2011 Vette. I called to ask how long it would take and how much. They told me $2107.00!!!!!!!! and 3.5 hours. To replace one headlamp!!!!! I was incredulous. I asked her again, she confirmed the number was right. So I, for the very first time, used an outside vendor to do this work. I found YourMechanic.com who will do the same project for $313.00. They will come to my home and do it within an hour. Stop gouging your customers Keyes... This is my ninth Corvette and I am ready to purchase my 10th. Do you think you are going to sell me this car? You can read my profile on Yelp. I hardly ever spend time here. But I wanted to forewarn others that Keyes Chevrolet Service Center is not always your cost effective solution. read more

Chevrolet Van Nuys - Auto Parts & Supplies Near Me - Los Angeles, California

I have dealt with several advisors and Alan Myron's is the best. Exceptional in customer service, very timely in responding to any concerns. Always in a good mood. read more

Sam Macuk went above and beyond to help me. He wasn't even my advisor (I was given to a different guy when I arrived, somebody who must've still been learning about customer service). While I was getting an oil change, I asked Sam a question about appointments because I was told they'd need to keep my car for 2-3 days just to DIAGNOSE a code that was coming up on the panel. Had I not spoken to him, I wouldn't know that arriving earlier can avoid this. I also wouldn't have known that I could get a ride home if I'm within a certain number of miles from the dealership if the repairs take that long! The first guy didn't bother to inform me of anything like that. Sam went above and beyond to let me know about these things and did a couple of other simple diagnostics on my car that made a world of difference and showed what true customer service is. If you go to Keyes for repairs, make sure you ask for Sam! Thanks, Sam! read more

NEVER COME HERE TO GET YOUR CAR REPAIRED!!! Came in at 7 am after working a graveyard shift just to have mycars apple carplay fixed. I waited until 1pm to find out that they tried to install an update on my vehicle but it crashed my radio and now it won't turn back on. They explained to me that to replace the radio it was going to be 1200 which is crazy because how could I pay for something I didn't break. The service manager Christopher is a piece of shit who is just money hungry and tries to rob people in broad daylight. How is it I come in to get something small fixed and now I'm leaving with a fucked up radio. Please do not come here. The manager Christopher tried to justify the fact that the radio was already ruined when I came in which makes no sense because I was listening to music on my way there. read more

Maurice is the man! Everything went smooth and easy with the whole team. I'm super happy with the deal they gave me on my 2023 Suburban RST!

Everything from making appointments, keeping the customer up-to-date on service requirements, timeliness, cleanliness and facilities are superb. read more

I guess the auto industry is hurting; things have changed. They have a new policy, if you make an appointment with these guys, they'll need to keep your car for days before they even look at it? Why?!? All other dealers have you come in when they can actually take you. Then they act like you're the crazy one when you ask why. Why not just tell me when you're free like all auto shops ever? That's just the start of it... I just left because I had three tiny issues; one was a windshield sprayer clogged up. The other two were tiny and I already gave them the code for a silly little thing. They wanted $165 each to diagnose; that's $495 just to do 20-30 mins of diagnosis. Insane. I've had my truck serviced there before Covid and it was different. I passed on having them even look at my truck. I left insulted and annoyed by this policy and their manner of handling it. I drove directly to an independent shop (Hezi Automotive at Whitsett and Moorpark). He fixed all three issues in 20 minutes and didn't charge because I'm an existing customer. I bought him a nice coffee across the street and went on my way. So beware, if you make an appointment it will be days after your appointment before they even look at your car; let alone work on it. The service rep Frank told me impatiently "It's like that everywhere, two weeks at other Chevy dealers, but all dealers are like this now". 100% false and insulting. I've had cars from two other manufacturers serviced recently and my appointment was my appointment and the "diagnosis fee" wasn't per item, it was just a one time fee. These guys are not being honest and they're trying to take every penny they can con you out off. Beware. Update: same day, had a small problem with my BMW, drove to the dealer, they took me right in, no "diagnosis fee" and took care of my small issue for free. Car is 14 years old btw, not under warranty. read more

Took my 2024 Chevy Blazer RS EV with less then 4000 miles on it for a hood sensor code on July 2 of 2024. After several weeks I called for an update and they sent an auto reply that the engineers are looking into the problem. Fast forward to August 28th almost 2 months later and they tell me my car is ready. I cut my vacation short to pick up the car, flew in from Asia as to not keep the rental car and goto pick up my car and they tell me oh sorry it's not fixed. The service manager Christopher acted like it was no big deal despite having the car for almost two months and me flying in from over seas to get the car. Christopher needs to be replaced, his level of customer service was zero. Then they tell me they'll give me another rental car for god knows how long and they want to put me in a Sub compact Chevy Trax. I told them to just return my car because they clearly can't fix it. They bring my car out with almost a zero charge left on the battery, car is caked with dust and bird shit and this guy Christopher didn't once apologize or extend any level of customer service. The Service Advisor Francisco wasn't much better. When I told him I wanted the car back he told me it wasn't driveable. Which it was...I just have to drive it with the annoying error chime that rings non stop. So here I am driving a 60k 2024 car that's been in the shop for two months and still not fixed. Had to shorten my vacation to be told the cars not fixed. How about calling your customer to advise them the vehicle isn't fixed after being told a week prior it was fixed and ready to be picked up. Stay away from Keyes Chevrolet. These guys are clowns. I'm in no way a difficult person to deal with I'm actually very easy going. I asked Christopher why they couldn't just turn off the chime or remove the fuse for the sensor and he just looked at me with contempt and said they couldn't do that. Also as a 22 year veteran Police Officer the way both Christopher and Francisco were acting when I tried talking to either one of them about the car...their lack of eye contact, lack of communication, body language, I got the distinct impression they were hiding something from me. Neither one of these clowns had more than 5 words to say to me in the 3 or so times I called or talked to them in person. Additionally after the first month of my car being there I had to get something out of it. After one month of it being there, the Porter walked me to my car and it was parked deep in the corner of the rear parking lot buried behind at least 10 rows of cars. Which would explain the dust and bird shit. I doubt anyone was seriously trying to work on fixing the car. Anyone who lives in the Balley goto Rydell Chevrolet. They won't treat you like shit and their advisors will actually have a personality beyond that of a door knob. read more

Sam was very accommodating and eager to resolve any issue I might have regarding my Buick encore