5 stars!!! At my house in less than an hour to fix a door lock and the technician had it done in 15…read moremins. They were up front w the price and was able to get everything done for less than $200. Highly recommend.

Awesome service! I had lost a keyless fob for my car and wanted to replace it. I bought a pair of…read morekeyfobs from Amazon with a programmer. Somehow I managed to erase all the fobs including my factory original. My Technician, Zoey, came out within 20 minutes of calling and had all three fobs programmed within another 20 minutes. It was a costly mistake on my part but the price was very fair considering I didn't have to go anywhere and they came to me.

So I bought a 2012 chevy sonic lt from the carhop down the street from this shop. The cars been…read morenothing but a headache. Breaking down on me only 3 weeks of driving it off the lot. Bitterling's auto has been doing their best to figure out why my car will not start as there seems to be an unknown internal issue. Ik Bitterling's team has been communicating with carhop the difficulties n have been doing their part. I recommend this shop due to their efforts, and soon to be, hopefully a return on my vehicle with no more issues.

I would never recommend Bitterling's to anyone after the service I had! They are not professional…read moreand do not give a clear picture of work required. I DROVE my car into Bitterlings, approved $500 worth of work, then got 2 more calls about an additional $200, then $150 worth of work needed. $850 total. When I was told I'd be able to pick my car up, I got another call that a part had FALLEN OFF my engine and it is NO LONGER RUNNING, requiring an additional $1050 worth of work to get it running again, a total of $1900. The car was older and almost at 100k miles so the estimated necessary work total had exceeded the value of the car. They still REQUIRED THAT I PAID the $850, even though this work did nothing to fix the vehicle because it NOW WON'T START. I also, went by the shop on a Saturday (not realizing they were closed for the entire weekend) to find my car parked on their lot with the DOORS UNLOCKED and my personal belongings inside. I was lucky nothing was stolen because they have signs all over their office saying they are not responsible for stolen property - so had anything been stolen, it would have been my responsibility, not theirs for leaving my vehicle unlocked on their unfenced, not secure property while they were closed with no one on site for 63 hours. ---- I am upset with the service here because I feel like I was taken advantage of and price gouged instead of hearing from an experienced mechanic about the extent of the work needed to repair my car. I was never given a full picture of the damage my car had sustained, instead I was told small estimates at separate times totaling to a lot of money that never actually fixed the car. Keep in mind, this car was running when I brought it to them so I basically paid for them to break my car and ask for even more money to fix that. I got multiple calls and estimates throughout the day while they were working on my car: 1st call- I was told I was lucky that I only needed $500 worth of work,  2nd call - thermometer needed to be replaced $200, 3rd call - small repair for oil leak $150. After approving all of this work and the 3rd time I had talked to them, they mentioned that the timing chain was stretched but I was told that it DIDN'T NEED TO BE FIXED and I could pick my car up by the end of the day. As the end of the day approached, I called to ask about picking up my car. She called back to tell me that while THE MECHANIC WAS DRIVING MY CAR OUT FOR PICKUP, THE TIMING CHAIN HAD FALLEN OFF AND NOW THE CAR WILL NOT START! To fix this they estimated an additional $1050 of work ($1,900 total). I said no to the work because I wanted to do some research, as now the total of all the work already approved and required, exceeded the value of the vehicle. Moneeba called me multiple times the day after my car broke asking for a decision on doing the additional work but when I asked for the estimates in writing she could not provide anything in writing. Moneeba said THEY DON'T PROVIDE ESTIMATES IN WRITING therefore, I must write it down myself (which is actually against the law in Washington to not provide written estimates for work over $100). She said she would try to put an invoice together with the work I had approved but it took 2 days to finally get the repairs they had done in writing. Still no written estimate for the work required to get the car running again. When I came in to speak to Moneeba and discuss options, she was defensive and demanding that they had done nothing wrong. The only thing that she did to right the wrongs of her shop (and I doubt she would have had I not requested it) was due to the fact that I could no longer drive my car off the property -  was she didn't charge me to store my car on the lot past the week mark while I tried to sell it. I'd also like to point out that the old owner, Don, no longer owns this auto shop and most of these reviews are for the business he ran. Bitterling's is not accredited by the BBB. Save yourself the hassle and stress I went through and go somewhere else!

Very quick & responsive, especially coming from the other end of Seattle when Hubie's Towing called…read morehim for me! Kevin gave me a jump, checked my battery health, and recommended I address a few other issues that he noticed while helping me out. I've got his card in my car now, and will be recommending him to friends in the future. Great attention to detail and I appreciated the conversation as well. Thank you!

My car's battery was dead stuck inside a parking garage at SeaTac airport and Kevin was able to…read morecome out quickly and gave me such helpful and honest guidance. Highly recommend Kevin's services!

My driver was highly skilled, exceptionally professional, and wonderfully efficient. No wasted…read moremotions. Backed the car into my driveway perfectly. Overall a great experience, from the woman who took my initial call, to the driver himself. Outstanding. Mark Pugh, Tacoma, Wa.

I went to their auction and the guys were really cool, they told me about all the cars.read more

Top quality service. Front office is very helpful, the technicians do good work, the repairs done…read moreon my car were prompt and complete, and the prices are fair. Tell your friends to go to Matt's !!

Friendly, professional, and fair prices. They explain the need for work and are transparent about…read morecosts. Glad I found a local small business that does a great job.

The lady is a scam on reception. No one is on the charge. You have to pay that money.read more

No one available to get cars on the weekends, but they gladly will take your money for holding your…read moreillegally towed vehicles! Bad business for sure.

They're honest and really strive to help you out. They're the only car repair shop I'll use…read more Recommended by my neighbor to me.

Always thorough and professional. Prices reasonable. My one and only go to auto repair in Kitsap…read moreCounty WA.