Let's face it: Virtually no one is happy when arriving at a towing and impound business. The day my Subaru reappeared, after nearly 3 months of being "liberated" by theft - THAT day was actually more stressful than the day the car went missing. Or any single day after that. So Linda, behind the highly-raised windows in the highly-raised little building where we were NOT able to use the bathroom, treated me roughly - perhaps she felt she had to. Feeling twice victimized (having to pay hundred$ of dollar$ because the thief had abandoned my car with a flat tire and the police hadn't noticed it for long enough that a perfectly good battery had gone dead - and then being treated like a criminal under the tall, tall windows in the fortress of Noffke's Towing - - well, THAT made me cry, while the theft of my car never did. The humanity of Matt, the owner, is why I'm writing this. When he realized that AAA Plus was not going to tow me to Seattle, and that my car insurance was NOT going to reimburse me for any of these unwarranted expenses (my car wasn't insured against theft), he put air in my tire and charged the battery so that I could get back to Seattle. Linda also melted, clearly showing her kind side, and Tristan, the tow driver, had been as helpful as he was able to be all along. I left there feeling good about them - - though feeling not-so-hot about our crazy legal system. But that's nothing new! read more

These bottom feeders love every minute of "enforcing WA laws" with smug smirks on their faces while they take SO MUCH of your money for 10 min of work. read more

The lady is a scam on reception. No one is on the charge. You have to pay that money. read more

Noffke's Towing Service - Don't go there don't trust them. They're a scam. The ladies on the reception she gonna charge you more. Put the money on pocket. - Towing Near Me - Pacific, Washington

No one available to get cars on the weekends, but they gladly will take your money for holding your illegally towed vehicles! Bad business for sure. read more

Well this "FAMILY OWNED" business is a sham!! The worst meanest people in the world. The only JOHN that works there seems like he rather be drinking than answering phones!! What a jerk!!! I tried to get my van out and he refused to give us any help and said we had to wait till Monday to do anything even though that is ILLEGAL TO DO!!!! And I found out from my leasing office that the tow company was not supposed to tow our van in the first place and because their employee was insilu ordinate and didn't follow the normal procedures with the office that our van was accidentally left on the list. So now our office has tried contacting them but again being blocked by THE ONLY JOHN THERE. So now I will be contacting the better business bureau and the Washington State patrol and the the owner of this establishment to encourage them into switching to a more professional tow company!!!! Disgusting people at NOFFKE!!!!! ILLEGAL THINGS ALL OVER THIS BUSINESS AND ILL BE THE NICK SHIRLEY TO GET THEM TO BE HELD ACCOUNTABLE!!!! read more

They towed my van illegally, then held it hostage for $800 after it was there for a day. Some tow companies are worse than others and this one is probably the worst. I've seen multiple negative reviews and you can rest, assured that you want to stay away from this company. They're even worse than the government legally robbing people of their means of transportation. read more

This company is predatory, lurking in the shadows waiting to pounce on their next victim. I was helping a friend move and was temporarily parked in a reserved spot to get stuff out of my car. I come out and my car is gone. No warning notice, no nothing? The only sign about towing is on the dumpster in the back of the stupid apartments. So we call and whoever answered was rude and unprofessional, like it isn't hard and embarrassing enough for your car to be towed. When we got to the lot, the tow truck driver had just arrived, not even out of the truck yet. He was young and pretty nice, so at least there's that. Ready for it? $800. For a 10 minute tow and being in the lot all of 5 minutes. They are conveniently not open on the weekends and charge an extra $150 for after-hours. An automatic half day storage fee of $100 no matter how long it's on the lot and $500 for the tow. Oh and let's not forget tax. I cannot believe they're still in business and get away with this baloney. Shame on you too Renwood Apartments for partnering with such a POS company and not having any leniency for people. read more

The lady in the office shooed me out and told me to wait until the other is done but it's my first time and how would I know the proper way. Too rude for customer service. And the tow price? $500 cash if you use credit additional 5%. Total rip off. read more

I cannot express enough how sleazy this company is. How are they in business still? I am going to do my best to make sure people are aware and the sumner police do not endorse their illegal practices! Police had my vehicle towed from a collision. My vehicle had been gone through and my stereo and amp were stolen while in their yard that has several cameras and security "features" and yet they can't and won't claim any responsibility for securing my vehicle? Here's an idea...if you can't control your employees from stealing then the owners obviously participate in this practice. Absolutely ridiculous how unprofessional the owner, the condescending office girl, Ben the tow driver, and the handful of workers wandering around the yard. This is all about the principle at this point. I really don't care about the radio and amp, I am appalled at their response or lack there of with no sense of responsibility for their illegal actions and have the audacity to treat their victims as rude and disprectful as they do! read more

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My girlfriend was in a bad accident and was towed by one of their drivers. Between being loaded on the tow truck and arriving to the facility her backpack with her purse disappeared. The front desk was notified and wouldn't help. Said the driver would be there in the morning. He didn't show for his shift the next day and spent the night attempting to swipe all her credit cards. We filed a police report but really wish we would have seen the reviews verifying this company is shady. read more

My ex parked my van up by Muckleshoot and ended getting it towed. As the owner I of course had to be the one to go retrieve it from the tow yard. The guys that were working there Benjamin and Luke were totally awesome they were very courteous and professional!! It was overall a good experience if you can have a good experience after getting your vehicle towed LOL thanks a lot guys for being light-hearted about the whole situation when I got there I wasn't happy but I left smiling! And ladies neither one of them was hard to look at LOL Thanks again guys! read more

I can't praise enough! I was in a huge bind with my car being stuck at another tow yard, between dealing with my insurance company and the other tow company, it has been a ridiculous amount of back and forth to try and get my vehicle to the shop. Then comes MADELYN from Noffke to save the day! She was so quick! Got a total amount for costs, took care of communicating with my insurance company AND called the other tow yard to confirm and approve the release! All within a few hours! My car was then picked up same day and dropped off at the shop! Something that took insurance 2 1/2 weeks to figure out this girl MADELYN got done within a an hour! Insaaane! I can't praise her enough! She was fantastic! Def deserves a huge raise! She sensed my stress and swooped in to help, keeping me updated about my vehicle status along the way, cannot recommend her and Noffke enough! read more

I wouldn't use them they're very expensive unprofessional and rude the office lady is the rudest person I've ever met and the yard men Act they are a bunch of monkeys I suggest you don't use these people if you do do it at your own risk you get what you pay for read more

This towing company is unfair and racist towards minorities. My apartments (Huntington Place) have very limited parking that fill up by the end of the night so people park on the curb in front of the parking stalls. My car wasn't parked in the yellow like the other cars on the curb but the towing company still decided to start towing my car and charge me $302.50 to lower it. Then after he lowers my car he leaves the other cars owned by people of the Caucasian race that are parked in the yellow alone. read more

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Terrible service. My car was towed and we were never informed. We called the 911 and it was never reported in any tow yard. Then after vehicle was missing for a week and reported stolen, We get a message saying that it was in there tow yard the whole time. We call and they say we owe them almost 1000$ because it was sitting in there lot for a week. Lady at the front desk was super rude and was not helpful at all. Even after we explained situation to her and showed her the police case number she wouldn't work with us at all. When we finally went to get car she told us that we needed to pay cash because we weren't registered owners. And that if we came back to pay we would be charged a 150$ after hours pick up fee. Do not recommend this place to anyone. read more

The staff was very unprofessional and rude. They said i had proper documentation to retrieve my vehicle. Then they changed that last minute. And they are also not allowing me to even get any of my possessions out of the vehicle. Which I pretty much have my entire life in the car. I was left with literally nothing but the clothes on my back. Only put 1 star because it wouldn't allow me to give them zero. read more

I can rave enough about their service, promptness, and professionalism. I broke down 50 miles from home, didn't have a physical address but gave them the mall I was in had a Home Depot, Costco and Hobby Lobby and they zeroed in my location not being familiar with the area. Unlike Fife towing who was rude, crude, and not even close to being professional. The drive Benjamin Ward was courteous, helpful, beyond professional, and on his game. They responded well within the time estimate could not have been happier. If there was a 10-star rating I would give it to them, make them your first and last call!! read more

Totally illegal company. Take off my car from friend's apartment complex without any right to do it. Plus illegally overpriced fees.

Let's face it, NO ONE likes to be towed so I know there are really bad and most likely unwarranted reviews here. My friend passed away and his car was towed. After the sheriff gave Noffke's permission to release the car to me they were very polite and helpful. And that had to be hard to do for the person before me was one of the rudest, meanest, most uncooperative people I've ever seen. Thank goodness it wasn't me behind that counter for I would have decked them. I watched as they kept their cool yet was firm with said people. After that transaction was finished I apologized for all the polite people of the world and then got my friends car out of impound. read more

I don't ever leave reviews, but this business warrants one. Dave came in when we needed to pick up a car that was wrongfully towed. I can appreciate that he maybe wasn't happy about having to come in I guess? But he was absolutely AWFUL to work with. When asked for a receipt break down to pick up our car, he was extremely curt, rude, unprofessional as hell and demeaning. ZERO customer service and just shouldn't be working in a customer facing position at all. I'm not sure if it's the company, or the people who are so awful/the problem. But I'd recommend figuring out how to run a business & stop being total assholes to people who are in a shitty situation. Hears to hoping we never have to do business with you again! Not going to deal with your bullshit staff/business practice a second time around. read more

My mom's car broke down in the middle of traffic while I was out of town. She's old and of course she panics. A police officer showed up and called her a tow truck. They charged me $202.00 for a two mile tow. She literally broke down a couple blocks from where the the tow company was. I called to ask the break down of the charges and the guy told me they had to charge us the police's hourly rate because he was the one that called it in. I was like wow, if only I had known. ‍ read more

Called to ask why we were charged a fee when nothing was hooked up to the car. Couldn't get an answer. Spent time arguing so I ended the call. All I wanted to know is why a fee was charged when nothing was hooked up to the car. Stay aware anyone out there. This place charges even when they didn't do anything to the car. Even if you're parked on your property they'll tow you and charge a fee. What a joke. read more

My car was parked at a well known empty lot in Sumner, wa. The renter that lives next door is getting paid $50 to call on any cars that park there now. The renter blocks your car inside until the tow arrives. This company then charges you $530 + after hour fees +3% CC fee. Family owned and clearly curupt and shady! family owned have the ability to adjust charges. Sad that thye tow any vehicle that clearly was shut in to avoid removal by the owner. I have turned them into the BBB. read more

The driver got to me so quickly when I ran out of gas and had me hooked up and got to a gas station within 30 minutes!! He was so professional and the service was excellent. read more

People are going to be hating on the towing company's. But I had no problem with them. I called and had a car towed because it was in my assigned spot. They came and tow the car in a professional manner. read more

These guys real nice bout the whole situation & made it an easy process to get my car. Got me a great person to get a car key replacement & he got it fixed less than half an hour! read more

My car was towed here back in September. The woman at the front was so nice and allowed me as much time as I needed to gather my things from my vehicle. read more

Dave, is a shitty human being! i dealt with him tonight & felt wronged on so many levels!! $400 plus drained for less than 5 hrs & I am innocent! I would explain my situation but he'll just post it on his facebook & laugh at your struggle just look at what he posted about another person on his fb! (i posted the photo of his post on fb about another person who got her car towed on here) he still thought it was funny when i addressed it to him! This company do not care, they enjoy making their $ off of peoples misery innocent or not & they won't lose no sleep!!! The way I was talked down to & treated when my car should have never got towed & having to look for my car for forever & I even called cops just to find my car cause it wasn't in the police system! He blamed the police saying they messed up! How do you look at yourself in the mirror? It's okay, what goes around comes around, the universe has a funny way of reminding people about this thing called karma!! Treat people how you wanted to be treated! read more

Noffke's Towing Service - Towing Near Me - Pacific, Washington

I have great inconveniences in using this company. I left the car near the apartment where I live, I admit that I did not have a parking permit. You went to pick up the car in two hours and it was already there. two guys approached me and said that they saw my car being picked up by a towing, a towing car came up and a guy came out of it. Then he started hitching the car but he could not do it because the car was parked close to the curb, and he only damaged the bumper a little below. After that, he decided to open my car with some of his tools and he succeeded, after which he got into the car, removed the handbrake and put in neutral, it helped to pick up the car. when I came to pick up the car I was faced with rudeness and disrespect for people, because I said that I had $ 500 in the car. Together with the employee we approached the car, I opened it but there was no money, there was only small money. when I started making remarks I was just kicked out of the parking lot. read more

If you screw up & get your car towed at least prayed & impounded with care. No fun, I was really pissed off - but really scared about damage to my car. None - not even a nick, and with the customization's I had good reason to worry. As the guy in front of me, also there to claim his car carried on, cussed,threatened & otherwise dragged out the whole event to 75 minute - I realized I was wrong, acted stupid and got my car towed as result of my actions. My turn at "bailout" I shut my mouth, paid for my car & was out of there in 20 minutes. read more

This is the worst tow company I have ever had to come into contact with. # 1 the ILLEGALLY TOWED MY OPERATABLE VEHICLE from my assigned parking space. I am on disablility so its not like I drive 24/7 even with that being said , my lease does not specify any time frame ur vehicle must move. The manager actually LIED via EMAIL that she had no idea what happened to my car yet her name and signature is on the paperwork. So i took Legal matters and won a judgement against tow yard to release my vehicle and to collect fees from apts. ive gone 3 days and they refuse to give me my car. told me to pay then go after apts when I HAVE A VALID COURT JUDGEMENT SIGNED BY JUDGE. why do they think they are above the law. well per law enforcement, THEY ARE NOT IN ANY WAY, SHAPE, OR FORM so police officers are escorting me to get and drive my vehicle off their property then will take to court for the last 4 day I have been with out my vehicle due to their ignorance when it comes to dealing with minorities...as I saw in previous complaints read more

Do not use this towing company. They are done out rude. No class. Hung up on me and when I called back the nasty dispatcher started yelling and hung up. Such bad customer service!!!!!! BEWARE BEWARE BEWARE !! DO NOT USE!!!!! read more

This company is beyond unprofessional! A man answered the phone and refused to tell me who I was speaking with. I asked to speak to the person in charge and he didn't even ask to place me on hold he immediately put me on hold and a woman picked up. I asked her name and she refused to tell me who I was speaking to! I reminded her that she provided a service and was a place of business therefore she has to disclose who she is as she is representing the company as an employee. She then did provide her name. Kelly is the individual I expressed my concern to regarding my elderly and sick mother. I reside in Nevada and my mother is in Washington. I disclosed to Kelly that my mother is ill and I am her POA! I then expressed my frustration that the person delivering medicine to my mother was in the process of being towed when she parked in her complex to run my mom her medicine. Need I remind we as a nation are in a pandemic so I don't think I need to disclose what the medicine was for specifically! Kelly was beyond combative and yelling when I asked her why my sick mother was charged a drop fee to assure the person bringing her the medicine could drive away. My mother being the Christian woman that she is paid $280.00 to drop the vehicle. I told Kelly that the money needs to be returned to my mother and the vehicle was never parked longer than 15 minutes. With hazard lights on while parked. Kelly screamed that she was not refunding my mother and that my mother offered to pay! I reminded Kelly that she was on a recorded call per her automated answer service I heard when calling in. I asked her to remain professional and not take the call personally. Unfortunately Kelly was not able to remain professional and hung up on me. I called her back and asked why she couldn't take herself out of the conversation and remain a representative of the business. Kelly was again combative and refused to ask her supervisor to call me back. I advised Kelly that I will be writing Govenor Jay Inslee and informing him of the situation and seeking a refund to my mother. It's a disappointment that this lady works for a company that clearly doesn't provide her training on how to communicate with the public. I will also be taking my concerns to all social media accounts and the BBB! This was the most unprofessional person I have ever spoken to and iI hope this company starts putting in training for people like Kelly because clearly she needs it. Also there was NO receipt provided to my mother but thank God she recorded the exchange of the driver taking the cash. Let the escalating begin! read more

They charged $450 dollars to tow a car and two days of storage. Absolutely ridiculous cost. And then they told us that it would cost 375 to get it out Monday then added extra fees monday. They lied and said that it would be cheaper to wait until Monday then charged 140 in storage fees. Horrible company that preys on poor people. read more

The owner of this company is the only worker and he is extremely rude. He laughed in both me and my husbands faces after taking both of our cars out of our apartment complex without a call from the front office. This place is illegal and should be shut down. read more

This company is nothing but a dishonest fraudulent joke of a company. All of the reviews you see are correct besides the good ones of course. These ppl illegally towed my boyfriend vehicle and when we confronted them about what they were about to do they were non cooperative. We ask to move our car before they even hooked anything up, & we also asked to pay whatever fee they were seeking and they threatened us. We showed them our parking permit and they said it was too late that they were called to pick up our car. I called their office and spoke to this lady who seemed nice at first to see how much it was going to be. She quoted me under $350 and when I got to the place they ran my card for over $540. The same lady had such a bad attitude and was very rude, she was really defensive and started using inappropriate language very unprofessional. I then got upset and once I did they told me to get out of the office and off their property or they threatened to "pepper spray the fuck outta me" keep in mind I'm only 5'2 ft tall, a very young petite lady, I was scared for my safety and it was the same jerk who towed our car , he then came to walk me out getting all up in my face. I recorded everything. Filed a police report about it all and reported them to the better business bureau. I really hope if this company did anything wrong to you I encourage you to take action. We do not need corrupt businesses like them. read more

All the negative reviews are exactly true. Horrible company! Rude, over charging, condescending talk. Will hunt down and tow at certain times of the night and month, using vague excuses, to make their money. Know this from experience. If you want a complete horror story from having your car towed, this company will deliver it and ruin your day. I would never endorse or recommended this company or employees to anyone. read more

Super bad service, told me he'll be right out and waited for 30 min. On top of that super expensive prices! 400$ for less then 24 hours, if I could give them -5 stars I would. Hope this Bussines goes out of Bussiness read more

My car was towed and an hour later, I picked it up from Noffke's. The customer service was not bad, Jaimes was nice, professional and did his job well. The concern I have is that I can't believe any towing company would charge nearly 400 dollars for having it for less than a day, let alone one hour. I understand no one is happy when they find that their car was towed, but I do feel that the pricing there is a little outrageous read more

Of course when someone gets there car towed they are bound to be unhappy. But this was the most unacceptable experience. Yesterday my car was towed by this company. There is NO posting anywhere that I was parked that it was a tow away zone, I was not blocking anyone or anything. So first off, ridiculous. I saw them pulling away with my car, and stopped them to talk to them. There were 2 men in the truck and when I explained the situation and asked for my car back they were laughing at me! Really? Since they wouldn't let me just pay the hookup fee and give me my car back, which is the LAW in WA state; my fiance' and I followed them to there Pacific shop. The 2 men in the truck saw us following them, and began swerving while they were driving. He was driving very erratically, not with caution or care at all. When I went into the office, the man who towed my car, I believe his name was Cody, he was being so rude and giving me an attitude, I told him you're a terrible person, which yes may not have been the nicest thing to say, but I'm the customer so I can say that if I please! His co worker whose name was for sure Cody started mocking me! He was like yea Cody you're a terrible person! You're a bad person! I was livid that this is how employees would behave. To top this all off, as I was leaving, the same 2 guys who towed my car were about to leave the parking lot, and I pulled out to get onto the main road, he waited until I was close to him, and pulled out in front of me in a truck with a very long trailer. If I hadn't slammed on my breaks I would have ran right into him. It's funny to me that someone who is supposed to represent a company would behave this way. This is a trashy establishment, with immature, ridiculous excuses for employees. I have filed a police report, and will be filing a report against the 2 men who towed my car for the way they carelessly handled my vehicle, the way they treated me, and the way that they purposely tried to hit me in my car. Is that really the way you represent your company? The actions of these men were uncalled for, and completely ridiculous. With the way my car was towed so erratically, it is now out of alignment and my front tires are shaking when I drive. Good job Noffke's. read more