I see all the bad reviews...but I can only say that the front bumper for my 2017 Mazda CX5 arrived well-packaged, well-painted, and well-sized. I installed it this afternoon and it fit perfectly and looks great. Mazda red paints are somewhat intricate to mix and apply but they did a super job. The color is very slightly different from the original, undoubtedly due to the aging of the original, but it is not noticeable. Some difference is inevitable without on-site paint matching, and even that is often imperfect. There are no runs or other imperfections in any visible area. However, it did take several weeks longer to arrive than promised. Ordered May 11, reported "in paint department" on May 19, I asked about it on June 9, they responded on June 11 that the paint was curing, and part arrived on my doorstep on June 17. This part was an easy swap as these things go and the steps were well-explained on YouTube. I saved $1000 on the quote my usual local shop gave me for the job. I wouldn't do it online again if their promised delivery time was critical to me, but I am happy with the outcome for this situation. read more

UPDATE AUG 2026: After 6 weeks of not receiving my shipment and being ghosted by Chicago Auto Parts, the bumper was delivered completely out of the blue to my house. By that time, I had called/emailed with them hundreds of times with no response, and had already replaced the part by another company. NOW I'm in a fight with them through my credit card company, because Chicago Auto Parts is saying that I have the part. So now I have TWO bumpers, and what started as a frustrating inconvenience is now costing me over $600. Do yourself a favor and stay away from this company. Try Paint N Ship instead, www.paintnship.com, where I ordered and received my replacement part in perfect condition, in the time they promised. Compare their 5-star reviews to Chicago Auto Parts' 1-star reviews from people like me who have been burned by their unscrupulous and unethical business practices. Don't waste your time or money. read more

Decent prices on a wide variety of parts. And that's the only good thing about them. I ordered a drivers side fender for my daughters car. I wish I was home and could have opened it before accepting delivery. If I had, it would be back in Addison IL by now. The fender had serious damage in 4 areas. I have emailed their info email, I have submitted a return and submitted on their damaged parts and what have I heard from them? ZIP, NADA...... I wish I had read their reviews before ordering. Hey! CHICAGO AUTO BODY PARTS GET IT TOGETHER OR DON'T SELL AT ALL! read more

"DO NOT ORDER "anything from there. They are bigger scammer. They never answer the phone after you order parts. They never sent it to you. They never answer to your emails. don't get scammed by them. read more

March 19, 2026. Thursday. I would heed all the warnings and one star reviews for this business. Dealing with Chicago Auto Body Parts has been a complete and total nightmare. I ordered a 2012 Toyota Camry hood and driver's side headlight for $819.46, for some minor maintenance. It is now Friday, April 24, 26 business days later, and these parts have still not been delivered. That's five weeks I have waited so far. On their website, it says, "shipping estimate for painted parts: 7 - 10 business days". On Tuesday, April 14, I received an email from them that stated, "The order is estimated to ship in the next week and a half. Our paint department is experiencing a delay due to high order volume. We apologize for any inconvenience this may cause." Since this shipping date was way longer than quoted on their website, I asked for a partial refund. I received this curt response, "We are not able to process a refund for the order." So, for making me, their customer, wait an additional 16 days (and the items still haven't arrived) there is no refund or any accountability on this company's end. I am very worried that when the hood arrives it won't be an exact match on the paint color. That is based on other Yelp reviews on this company that I've read. I will post a follow-up on here if that is the case. Do NOT order anything from this company. I truly believe that every single order is delayed the same amount of time and they just don't care about their customers! read more

Three weeks to paint a fender, then they shipped it via the Post Office! What could go wrong?! It arrived over three weeks later in some half arse bubble wrap and folded cardboard. I guess this business can't afford boxes. Absolutely no way to tell that it had any kind of damage until you opened it. Once opened it had two large dents and a no return policy from these clowns. No answer to my e-mail as well. Do not use this business! read more

This is a terrible and scammy business ! I ordered my parts 1.5 months ago and I still haven't received it' I emailed them 7 times and called at least 10 times! Crickets!!! I am waiting to fix my side bumper and move on with my life!! Terrible business!! read more

Really upset I cant give ZERO stars. This may be the worst experience in my shopping history. Early on decent communication, then it abruptly STOPS. Nothing for weeks, no reply to voice mails, emails....NADA. I'm wondering if this "business" is actually just a front or a scam business. On the web you will find MANY other business names that have ther EXACT SAME ADDRESS all Car body/paint related. BE WARNED!!!!!! read more

horrible experience the mirror that I had ordered wasn't even the right mirror. It was missing the blinker on it, which is pretty easy to do when you don't even put the right VIN number in or whatever they did to give me the wrong mirror from another model. The paint color was absolutely not the right paint color and was definitely easy to have matched. This place is garbage I had to dispute all this with my credit card company. They will not return one of your phone calls at all or do anything with refunds. They are absolutely a horrible, horrible company. read more

I ordered a part a month ago and I've never received the part. I've called multiple times and nobody ever answers, I've emailed to cancel the order and never get a response. I've even filed a dispute with my CC company and they don't respond. They are either a fraudulent company or maybe they are just out of business now? Either way, do not use them, they will process your order and you will never hear from them again. The attorney general in Illinois really needs to get involved or maybe a class action lawsuit? read more

You can never get a hold of them. You leave a message or emails l and they never respond. It took weeks to get the order and then the entire order wasn't shipped and they expected us to file a report. Ultimately we received our one car hood and they refunded the money for the grill after trying to get it resolved for 2 weeks. I can't recommend unfortunately. If we had read the yelp ratings prior we probably wouldn't have ordered from them. read more

Stole my money. never send the part. tracking says part was never send out it has been more then 2 month.

Zero stars is not an option so I had to give it 1. Stay away this company operates under several other names. You will order pay and possibly never see what you ordered. Then they will say its in paint for 2 months. Never got what I ordered. Finally got my money back. Stay away read more

I've tried CONTACTING this company 169 TIMES via phone, plus multiple emails and return forms. Most of the time, no one picks up, and when they do, they either transfer you to a manager WHO NEVER ANSWERS or stop responding altogether. They sent me the wrong part, even though their website said it was compatible. When I tried to return it, they IGNORED every return form. Management eventually got on the phone and was RUDE, DISMISSIVE, and even CUSSED at me. They constantly SHIFT BLAME onto the CUSTOMER and deny issues that are clearly their responsibility. It gets worse. I ended up paying for a shipping label myself, returned the item, and it was delivered and signed for. Even after that, nearly a MONTH went by and they still REFUSED to issue a refund. I contacted them MULTIPLE TIMES again by phone and email asking for my money back, and they completely IGNORED me. At that point, I had no choice but to take it up with my BANK to get my money back. This place is UNPROFESSIONAL, UNRESPONSIVE, and completely UNRELIABLE. Once they have your money, they DO NOT CARE. I would strongly recommend AVOIDING THIS BUSINESS. read more

HORRIBLE!!!! Waited 1.5 months for a fender for my RAM 2500. Once it showed up it was packaged it thin bubble wrap with a couple pieces of scrap cardboard taped to it. As soon as I saw the packaging I knew it was not going to be in good shape. As I suspected it was creased, bent and paint was peeling. Submitted a damage product report to them and have not heard back. Giving them 2 more days then will begin the processes of disputing it through my CC. Going to file a report with the IL States Attorney as well. read more

Pending order for months before I was told they were going to refund me because the product was back ordered. The product still shows available on their site despite their claim of unavailability. After agonizing attempts to locate my order there is no real explanation for the length of time it has taken for zero resolve. read more

The wait time for this order was very long. The part I received is not the greatest quality. The paint quality is unacceptable, and the part arrived scratched and cracked, with paint sprayed over the damage instead of being properly repaired. The edges of the part are not clean, and the paint work around the edges is very noticeable. You can clearly see issues around where the tabs are located as well. Additionally, there are four holes that require plugs, even though my car does not have sensors. Since they have my VIN number, this should have been identified before the part was sent. Because of the extended wait time, the extra delivery cost, and the poor quality of the part, this situation is very disappointing. read more

Like most of the other reviews I have just read 1 start is being OVERLY Generous. placed order April 13 2026, and made payment. . they got their payment, told painted parts require 7-10 business days for preparation. website continues to say still in 'paint', sent emails, many days to respond, only phone number is never answered i call about every other day. send emails to info@chicagoautobodyparts.com; track@chicagoautobodyparts.com and sales@chicagoautobodyparts.com and still takes days answer and it is super vague. last response took 5 days to answer, i replied right back to ask for specifics and now it's been 6 business days and still no clarification. promised us 3 times now order was ready to be shipped in the next 2 days, then nothing, asked for shipping/tracking info and nothing. finally, says problem with part and had to reorder.. so that means starting over to get another part to be painted and 7-10 business days again to wait for it to be shipped. 66 that is SIXTY-SIX business days now that i have waited for my 7-10 business days for my order. i wish i would have seen the reviews - HIGHLY DO NOT RECOMMEND. GIVE Me my order or give me a full refund! read more

Extremely poor customer service (none!), multiple attempts to contact them via website (color mis-match support request) and emails, NO RESPONSE!!! Phone calls were useless, 1.) told me submit support request via the website, 2.) they would send a fax (to the parent company I guess) with my order # to request support, 3.) transferred me to voicemail! No followup response! Urrgghh! I had a very disappointing experience with this company regarding an ordered for OEM color match fender for my Jeep Grand Cherokee. It took a month to receive it and color is a terrible, not even close! Don't waste your money! read more

WORST COMPANY EVER!!! TERRIBLE CUSTOMER SERVICE!! The absolute worst experience in customer service of my entire life. If I was the owner of the company I would seriously take a look at my business and rethink my life's decisions. I can't imagine anyone knowingly hiring these IGNORANT warm bodies(SINCE THEY CLEARLY DON'T KNOW SHIT ABOUT RUNNING A BUSINESS) that gave me the instruction ""to use the bumper because nobody will know"""......... then when I responded with HELL NO because I am a business owner too and I would NEVER put broken parts on my customers vehicle, I have yet to receive another response after a month!!! I've called, filed claims, sent pictures, and nothing at all but being ignored!! I guess I may have to get my lawyer involved over this one. Seriously bad business and if it's shitty people that you are hiring then maybe it's time to start over. 1 STAR IS 1 billion stars too much, but since it is the lowest rating, there ya go!!! You damn sure didn't deserve it. Could have and should have been a very simple fix BUT you chose the other route..I gave you the opportunity to make it right. And my customer is waiting on another part from a different company and I'm paying out of pocket for it because you didn't do your job as a business owner. read more

Ordered a bumper for a used car that I purchased that had a crack in it. Price of the bumper was about $50-$60 cheaper than other online vendors including shipping . CABP kept great email notifications about where each processing stage was. Time was no issue for me but it was a little over a month from online purchase to my home. Bumper was great quality paint match is great and no issues in fitting the part to my vehicle. Reviews had me nervous after I purchased the bumper but with the communication emails and receiving, I have no complaints about my experience. read more

Horrible customer service. Ordered a painted fender which took 2 months for us to receive only for it to be damaged and painted the wrong color. They wont answer any emails for a refund no will they repaint it. Called over and over and they said it had to be submitted by email which they ignore. Stay far away from this company. read more

Stay away from this place. customer service is a freaking joke, they painted the bumper completely different color and dropped it back off for a respray. I was told that it will take 3-5 business days for the respray but we're going on to a month now almost. The story keeps changing of whats going on with the bumper and now it seems like they have blocked my number as it goes straight tovoicemail read more

I when and ordered the front bumper for 2025 car that I had provided the car color code and everything. I end up received a different color when the bumper arrived I emailed to ask for exchange but no one response and no working phone number to call to talk to sone one. think site is like scam site. read more

Don't order from these guys unless you want to wait over a month for your part. I emailed them for an update 12 days after they told me to expect shipment in 6-12 days and got "Your part will be shipped after 15 days", nothing else. I emailed them again after 15 days and nothing back. I ordered a bumper from another place a couple of days after ordering a fender from these guys and got my bumper 3 weeks before getting my fender from these guys. The paint job is okay, at least it's what I expect. All in all won't buy from them again read more

Watch out, Placed the order, paid for part, waited, received the call pushing to get extra $450 for upgraded PARTS. When challenged for not honest sells meted, a lady and a guy as supervisor start yelling and swearing and hang up. They operate under several websites. read more

Extremely poor customer service and unresolved refund!!! I had a very disappointing experience with this company regarding order. They sent me the wrong grille. The part delivered did not have sensor holes, even though the item ordered and paid for was specifically the version with sensor holes. This was confirmed by both a professional body shop and Lexus technicians. Because of their fulfillment error, I was forced to purchase the correct grille from another supplier, which caused significant delays and additional costs. The grille alone cost $500, and this order was part of a much larger purchase with multiple parts. I provided all requested photos and documentation multiple times. Despite this, the company continues to ignore my emails and phone calls. There appears to be only one person handling returns, who was unprofessional and used inappropriate language during communication. I was repeatedly hung up on or unable to reach anyone else. Emails go unanswered. This is not a complicated issue -- the part they sent does not match the part number ordered. I am simply requesting a refund for the incorrect grille, which has been unreasonably delayed for months. The lack of communication, accountability, and basic customer respect is unacceptable. I would strongly caution others before ordering from this company, especially if you may need support or a return. read more

The product was shipped poorly wrapped either damaged in shipping or at the warehouse. I immediately notified the company filed a claim on their website as directed, and they have ignored me since. When you call the claims department mailbox is always full, no one answers. The value of the product is 0 bubbles throughout the paint, marring on the paint bare sharp metal corner. STAW AWAY from this SCAM!!!! read more

Chicago Auto Body Parts - Body Shops Near Me - Addison, Illinois

I Ordered a bumper, and the paint was terrible quality, and it did not even line up properly the bumper was too small. The pins for the bumper were also broken on the inside, and the front sensors they supplied did not fit. Tried multiple times to return it and every time they did not respond at all, also took a considerably long time to receive the bumper. I emailed from the website on multiple occasions, different accounts, and they did not acknowledge, read or even respond to a single one. read more

Painted replacement R/F fender for a 1017 MKC paint code GN. ordered 5/30/25 received 6/26/25 Part looks great, paint matched. some of the mount tabs were bent and had to straighten, no big deal. ship packaging was minimal, hence bent tabs. Issues : 1-could not contact by phone, no answer, VM full. 2- address on google maps does not show a building for the location. thought I was getting scammed so I bought another fender elsewhere and paint. (now returning that fender, stuck with paint) 3- long time between order and receipt. Conclusion: be ready for 30 day delay and minor tab adjustments. I will use them again if need to. read more

*DO NOT BUY FROM HERE - When things go wrong, they disappear* It's been 2 months since we ordered some parts from Chicago Auto Body, and they are no longer responding. We selected them because they had the best priced items, but had we seen all the bad reviews, we would have went somewhere else. It took 5 weeks for parts we ordered to be shipped (almost 2X the 3 weeks they advertise), and when the parts arrived, they were damaged. This could have been from the separate shipping company, but when we reached out for a claim, they responded with unhelpful 1 liners or not at all. It took spending countless hours on the phone to find out that the shipping company destroyed the parts (cheaper to claim them vs. ship back), but Chicago Auto Body still didn't respond. I've written ~10 emails and called about ~20 times, and there has been *no* offer to refund, resolve, or help with situation. They have just stopped responding. We did speak with Maria, who did her best to be helpful (thank you for trying!), but not being part of the Claims department (which doesn't answer the phone + rarely answers emails), there's a limit to what others can do. Now we've been left with no car for 2 months and no recourse aside from a stopped payment via our credit card company. The company either does not invest enough in claims / returns or simply doesn't care if customers are unsatisfied. AVOID AT ALL COSTS. THE LOWER PRICE IS NOT WORTH IT. --- P.S. I'm not confused at all by the bad reviews (as per earlier review) - I'm Yelp Elite + have left a ton of positive / negative / neutral reviews on this platform. If the majority of people say bad things, stay away. read more

Chicago Auto Body Parts - Damaged bumper - Body Shops Near Me - Addison, Illinois

Any good review you see is FAKE! Don't know how this place is still in business. Who ships out body parts in BUBBLEWRAP, no box???? Can't get nobody on the phone. They answer emails when it suits them. Sent a pic of how I got the part and all it's damage. Asked if I wanted a refund or replacement. I said refund. Never heard back. Month later, I get an email an it's do you want a refund or replacement. Mind you, you can see the linked emails where I said refund. Still no refund after 2 months! Also you will notice they go by more than 1 name. They also use: paintedautomotiveparts.com, paintedautobodyparts.com, auto-body parts.com read more

Chicago Auto Body Parts - Proof of how part was shipped and damaged - Body Shops Near Me - Addison, Illinois

Worst company to ever get parts from. They sent me the wrong part and told me that I ordered wrong part so they can't refund me and want me to pay for shipping when they would cost more then how much the part cost! Don't ever order from here. read more

Do not do business with this company. They are scam artist and liars! We ordered a hood for our car Nov 2023, they shipped the wrong part. They asked us to send side by side pics via email to show that the part was wrong which we did. They did not respond and ghosted us refusing to return our calls. We are still trying to get a refund via attorney general and they are still disputing the matter claiming they sent the correct part as was ordered. They lied in their dispute rebuttal and said they offered to accept a refund. They have perfected making money getting away with these scams. They WILL Rip you off, believe the reviews!!!! See for yourself in pics. read more

Chicago Auto Body Parts - The hood they sent (left) clearly does not match our current hood (right). - Body Shops Near Me - Addison, Illinois

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Needed a fender for my 2010 colorado. They had one for a good price and I had them paint it as well. Very happy with the part and the turn around was quicker than I expected. I will recommend them. read more

Rear Bumper Replacement: Delivery as promised. The bumper installed flawlessly. The paint is perfectly matched. It is beautiful. Only problem, the rest of body looks shabby by comparison. LOLcccccxv read more

Chicago Auto Body Parts - The new bumper, just installed. The funny color on the bumper is reflection of the cardboard packing material. - Body Shops Near Me - Addison, Illinois

Ordered April 28th and still haven't received my fender or an email back asking about when I'll receive tracking info and they never answer their phone. I'll update this review when I get shipping info and product, but as of now I'm not happy. Order number 6020212 read more

Everything you read is probably true. This company should not be in business on the internet. They just do not know how to do it. Ordered a right-hand outside mirror. Four weeks later they shipped. On arrival, I noticed it was a left-hand outside mirror. No worries, mistakes happen. I took a picture and filed a claim expecting (hoping) for a quick response. Silence. After a week I called. The lady who answered said it was difficult to tell if the paint mismatched??? What? it was the wrong f'n part. They found the claim but asked for pictures of the shipping box. Of course I saved it and it clearly stated left hand mirror. They would not start on the replacement until the original was received back (another week). I tracked the return so I know it was received still, no communication. I was told I would be at the head of the line. Pffft! Two weeks later I sent an email. Crickets. I had to call to get traction. I was told it was shipping tomorrow. Did it? No. A week later I got notification that it was shipped. Two months to get my part. Very, very poor customer service. You are better off ordering an OEM part vs. using these guys. read more

This company is a scam and I would advise people not to engage with them. They utilize 6 other websites with different names, but the overall look and feel of the website are the same. I placed an order and received the wrong part. I tried to work with their customer service, but they offer no exchanges or returns. I did not place my order with Chicago Auto Body Parts, but my order was directed to them. They sent me the wrong part and then denied that I had an order with them. They have no customer service and believe from my experience that this company is running a scam and I would avoid doing business with them. read more

this place is a scam they will sent you whatever they have and charged you for it, then when you received the part, it wrong part, then they never answer your call or email. If i could i would give negative five star. read more