We had great experience coordinating with FUSE to repair the ice maker on our Viking refrigerator…read more They were very responsive to my initial request for a quote, including a call from a supervisor to hear more about the issue and try to issue a more informed estimate. (Ultimately unsuccessful, but I appreciated the effort.) The technician, Bek, was on time, courteous, and very open about explaining everything he inspected. In just under an hour, he was able to diagnose the problem and replace our ice maker, which he had on hand. One small critique-- it caught me a little off guard to see a tip option on screen when making my payment, but in this case I obliged, considering how well the whole appointment went. I guess that's just tipping culture these days! ‍

I hired Fuse Service when they were Switch Service and they fixed my dishwasher. Vlad, the…read moretechnician, found out that he needed to order an additional part to fix it and would need to make an additional trip. I assumed he would charge for the follow-up visit, but there were no additional charges; I really appreciated his honesty. Recently, I had a text dialog with Russ and found out that Fuse service's HVAC systems as well. I agreed to an annual maintenance plan, but didn't plan on having them out until fall. A few weeks later, while I was out of town in July, I got a message from my Ecobee thermostat indicating that the A/C wasn't working. I texted Russ about this and he showed up after 6PM on a Saturday, the same day I texted him about the issue! He figured out what was wrong right away and just folded the service call into my annual service plan which was, as before with the dishwasher, very generous and much appreciated. I'm literally excited to have Fuse Service as my go to place for appliance repair and HVAC maintenance. I'm used to businesses asking me to write positive Yelp reviews and I don't mind that. But, Fuse did not ask me to write my review.

Not for Miele appliances Even though their ad says it is a Miele service company I was told when I…read morecalled that it is not.

Excellent service, quick response and super helpful. He walked me through what was wrong and what…read morewas needed and not needed. Would recommend since he was super fair.

Have had Manny install: a new ignitor to an oven, add coolant to a fridge and change a…read morethermocouple in a hot water tank. Top notch service everytime. Call Manny, before you throw out your appliance.

Our dishwasher stopped working last week, and our landlord had ABS come out today to take a look…read more Mini-background, our building has an issue with the kitchen sinks in the ground floor units backing up every so often, and when this happens, our dishwasher also gets water backed up into it. Usually it will drain itself out when it gets turned on, but last week it stopped working. I called ABS to set up a time this morning, and not only were they able to come out the same day I called, but they were actually on time within the 1-hour window I was given. The technician, Manny V, was super nice and friendly. He quickly deduced that the water back-ups likely were not the culprit and that the problem was probably electrical. He opened up the baseboard under the unit and found the problem- the dishwasher had originally be installed poorly (before we even moved in), and some wiring was in contact with the metal frame, which meant that it had been overheating the wires every time we ran the dishwasher. Eventually, this caused a big short, which just happened to coincide with the latest drain back-up. He took the time to show me exactly what he was looking at, explain exactly what caused it, and what he was going to do to fix it. Once he fixed it, he ran the unit for a bit, and while that was going, he took the time to not only show me how to get the unit to just drain (without running a full cycle), but also explained why we get water in the bottom of the dishwasher when the drains back up. In conclusion- on time, super friendly, knowledgeable, and professional. Would highly recommend for any appliance repairs in the Chicago area!

Joel was great! He came out to give the furnace in my new place a once over. I had been told it…read morewas shortcycling. He did a thorough check up for a very reasonable price and showed me how to program my furnace - as a new homeowner, I'm a newbie with this stuff. Scheduling is a bit more informal, but it was great working with him! Will do so again.

Terrible experience. The employee showed up in a beat up truck and it all went downhill from there…read more The work he did was so shoddy we needed to bring another service in and fix his mistakes, cost us $5000 to redo. Do not hire this company...

I was blown away by their service. After a horrible experience with another "service" company, LG…read moremade an appointment for me with M&M for Thursday. However, shortly after I got LG's email, Naila called, asked if I was home, and came out today (Tuesday). She and her colleague: a) found the problem with my refrigerator at once (bad compressor), b) had the needed part with them, c) explained clearly what they needed to do, d) did the repair in the time they estimated, e) were professional throughout. Their phone # is now in my "call these people!" list.

Prompt and professional response to my call about a leaky washing machine. It needed a part that he…read moredidn't have on hand but was back the next day to finish the job. I would definitely call again!

BEWARE of this guy... Big time con artist. He charged us $120.00 for doing NOTHING. He said do not…read moretouch the refrigerator for 24 hours and we will have a have a running fridge. 24 hours went by,NOTHING... He comes in again,NOTHING. When you pay someone 120.00 to service your issue there should be results,otherwise the guy doesn't get paid. Believe me,I had words with him later that day. Also,previous reviews have mentioned he's a scam. A lesson learned.

We had a dryer that suddenly started making a squealing noise when it spun. Jerry came out that…read moresame night and diagnosed the issue. He let me buy the parts on Amazon and came back immediately once the parts came in. He fixed the dryer quickly and efficiently. The whole process was painless and as affordable as can be. I will definitely use this company again for all my appliance repair needs. Jerry is honest and hard working. Tip: if you are anxious about hourly fees (like me), ask Jerry how long approximately it will take. He has 20+ years' experience and his estimate range is pretty accurate.

Jim Cummings is just the best HVAC service I have ever used. He is so easy to communicate with,…read morecomes when he says he will, and does a fantastic job at a reasonable price. He is just a great service professional. I can recommend him highly for all your HVAC or refrigeration needs.

Excellent, honest, personal service from this small, owner-operated commercial and residential HVAC…read moreand appliance repair company. A pleasure to work with, reasonable rates, showed up promptly and stayed until the work was done to my satisfaction. Cannot ask for more than that.

They've had my machine since May (it's August) and "haven't had time to get to it". I told him I…read morewas coming to get it this week and he said "he will try to find time to put it back together". It's been months and it's just been taken apart. Unless you have 3 months to spare or don't actually want your machine back, go somewhere else. Not very responsive and they do clearly don't operate under the business hours they claim to or else my company would have our coffee machine back. Update: I called a couple times throughout the day multiple days trying to get ahold of someone and I left 1 voicemail and they blocked my number and still have my coffee machine. Very poor service

Housa was great. My machine was fixed well & quickly at a very reasonable price…read more He doesn't have a brick & mortar store as he is generally out servicing professional machines but he took the time to repair my single serve Italian model.

Shane came when he said he would, which is a big issue in my town. He told me what the problem was…read moreand fixed it quickly and efficiently. I had a breaker that was not working. He is professional and congenial. He also gave me suggestions on another project I am working on. I would use him again!

Our washer broke down, called our home warranty company who contacted Shane. He came out, looked at…read morethe washer, told us he could fix it but needed parts. He contacted the home warranty company, they okay'd it. We paid him our out-of-pocket fee of $125.00 and we never saw him again. He won't answer calls, texts, or the home warranty company. He took our cash never to be seen again and here we sit with a broken washer and out the $125.00 that took us 2 months to put together. Living on SSI, trying to get things fixed and along he comes, takes the cash and goes. Washer's still broken, Shane.