UPDATE: Just had another great service experience with AA Appliance Repair. I needed to have a dryer repaired so I called AA and Jay answered right away. Beyond the quick answer, he was quick to respond via phone and text. He also worked directly with our tenant on scheduling so I didn't have to play middleman. Jay made the experience seamless and even arrived a few minutes early to the appointment. While there, Jay was very professional, cleaned up after himself and I couldn't believe how little I was charged. Those prices just don't happen in Chicago anymore. AA is my absolute go-to for any and all appliance installations and repairs. Definitely hit these guys up! read more

I own a building in Chicago. One of my tenants had a gasket break on the dishwasher. My property management company call these guys. They did the repair and charged me $358 for a $13 dollar part and 5 minutes of labor. They didn't ring the doorbell and only called the tenant. He was on a teams meeting and he missed the call the repair person didn't even ring the doorbell. My tenant called them back in less than five minutes but the repair person didn't answer. They did come by in the end to fix the problem but they tried to charge my tenant $70 for missing the call. These guys are a joke. Don't ever use them. read more

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Our Sub Zero kept leaking water under the drawers so we called Alex. Alex came out right away and fixed the problem within an hour. No more water every time we open the door! Thank you Alex for your prompt and professional work. We will definitely use AA Appliance for all our repairs in the future! read more

Used AA Appliance to repair my wine/beverage fridge. My serviceman was polite, quickly diagnosed the issue and repaired it. It needed Freon. I thought the price was a little high but that would not prevent me from using them in the future. read more

We've been relying on Alex and his team for years. They are responsive, polite, and quickly diagnose our appliance problems, and give us a fair price for their work. AA Appliance is on speed dial! read more

Just got off the phone with Paco from AA Appliance & Home services, regarding service of a Bosch oven. After asking for personal information, he proceeded to say, unplug it and we can be there in two days No service sense at all! Not going to be here in 2 days! Way to go, Paco, your owner's would be proud, (sarcasm) Perhaps the owners do not care, Like Paco showed. read more

Hands down my best experience with any repair person/company! They are so nice and efficient. On time and excellent communication. They are not about ripping you off because they want to build relationships in the community. Highly recommend them!! Thank you so much! read more

The whole experience was exceptional from start to finish. Jay took my request and helped me book an appointment quickly to service my washer. It was easy and painless to book and confirm. The day of service, Alberto (the technician) called ahead to let me know he would be there within 30 minutes. He was polite, knowledgeable, and a pleasure to work with. My problem is fixed, and I learned more about my washer and dryer in the process. Double win! I'd highly recommend them to anyone who needs amazing appliance service. read more

I've used Alex countless times for my client. He's always prompt and communicative (let's me know when he's on his way.) Alex is also thorough and takes extra time to ensure other areas of the home do not get damaged in the midst of his repairs by laying out drop cloths, and cleans up when he's done. These all might seem like "no- brainers" but I can assure you, as a house manager for over 10 years, these are not standard practices. Finally, Alex is keen to identify the problem and fix it. Above all, Alex is a kind, friendly, and trustworthy person. Do yourself a favor and hire him for your next repair, you won't regret it. read more

We reached out to have our Sub Zero fridge repaired. we had frozen coils in the back which resulted in pooled water every morning from the fridge. Alex was very accommodating and was at our house on time and identified the problem right away. He removed the back panel and cleared out blocked tubes. very reasonably priced repair and very professional. We would highly recommend this company! read more

When Alex, the technician, arrived to diagnose an issue with my dishwasher, he pressed a few buttons and turned to me and said it is working. He claimed it was working before he reset it. He also claimed sometimes a piece of glass gets caught and maybe it was somehow dislodged. Shortly after leaving and charging me $100, I attempted to wash a load of dirty dishes. It was not working. I was disappointed that he did not complete a thorough checking of all of the components of the unit before assuming it was working fine. My husband and I decided to request a refund but when I spoke to Jay, he naturally defended Alex. I mentioned I would be leaving a negative review and he said go ahead. Professional, right? It gets better. Jay allowed Alex to listen to the recording of our conversation. Alex, being as professional as Jay, actually texted me a not so very polite message. The text said the following: Hey this is Alex from AA Appliance Repair Chicago. Listened to your call. Ustedes son unos "sin vergüenza" le decimos en buen dominicano. Definitely not getting a refund. You got your diagnostic and know full well I spent a considerable amount of time there confirming your machines operation. Leave all the bad reviews you want. We're the best and highest rated appliance repair co in chicago. The message above from Alex was a direct quote, copied and pasted off of my phone. The bottom line is I am out $100, no closer to having a working dishwasher. For those of you that do not read Spanish, he basically accused us of being immoral. All of this because we wanted a refund for not fixing/diagnosing something he was hired to do. How dare us. My husband and I do not recommend this company for any of your needs. Be prepared to be insulted if you dare accuse him of not being thorough. Hire them at your own risk. 4/08/24 read more

I recently used AA Appliance Repair to fix my oven which would not light. I was able to get an appointment quickly. Service was great! The technician quickly found the problem and fixed my old oven right away. I was very happy with their service and would definitely call them again for any appliance issues. They get a big thumbs up from me. read more

This company needs to be your appliance repair go to. Alex and his team have fixed two different appliances for us at this point (refrigerator and washer) and everytime they are so efficient and just so enjoyable to talk to. We have recommened them to several friends and family members who have all had the EXACT same experience...they're simply the BEST. Period the end. Thanks guys!!!!!!! read more

I could not recommend this company more!! Alex has been absolutely fantastic. He has been so helpful over the last couple years with servicing/repairing multiple appliances in my new home. The service is always professional, timely and superior. I am a forever client and you should be too! :) read more

Excellent appliance repair service. Promptly responded to my phone call regarding my malfunctioning oven, correctly diagnosed the problem, expertly fixed it, and now I'm a huge fan of AA Appliance & Home Services! Ken Calvin Chicago read more

Be aware, this business is a scam - they charge you $100 for a visit call and when they get to your place they spend less than 5 mins and quote you an outrageously high price for repairing your appliance so when you say no they make $100 for doing nothing -- in my case I needed it a dishwasher fixed. When the technicians got there, they said it will cost me $450 for a computer board and that it would take 60 days to get the item. Later i found the same item online for $105 and immediately available. When I requested a refund they said they were going to keep $100 for the visit which they kept (or in this case swindled me out of it) I have pictures proving the price that they quoted me and the cost to the items online - to give you an idea I just bought a new dishwasher (same model) foe $480 including installation - the short of the story is, run away as far a you can from this company - they are just a scam outfit read more

They sent a technician- twice- who did nothing but look at my control panel & did nothing to rectify the problem ! My freezer completely thawed out & I had to throw everything in my fridge & freezer away!!! After I complained again they said they'd send a better technician out! After I had to lose everything in my fridge & it thawed out all over my kitchen floor!! It took 4 tries & charged me close to $500 to fix what was the thermostat! Not to mention the $$$$ worth of food I had to throw away!! Steer clear they are supposed to be the experts but I figured out the problem via the internet. Not reputable. read more

Very professional and honest about the status of appliance. I had them fix 2 refrigerators. For my washer the part would of cost more than a new one he said it's better to get a new one. Reliable and dependable read more

Alex was great to work with. He quickly diagnosed and explained the problem and got to work on the repair. We have a Samsung fridge and he had extensive experience with that brand. He was professional and finished the job quickly for a good price. read more

If I could give this business a negative review, I absolutely would. My mother scheduled them for a stove repair and said they would arrive between 1 to 3 pm and were supposed to call when they were on the way. It was for one of her tenants in a building. After waiting there for 2 hours, they didn't show up, not even a call, so she left because she lives far from the building. The technician didn't arrive until 4:10 p.m. and she told him she was no longer interested because she thought it was very unprofessional that they were very late and didn't even call. He kept caling her repeatedly, demanding that she pay him a $100 fee just for showing up. Then it turns out the tenant let him and he proceeded to take the stove apart without authorization from my mother, the landlord, who would have been responsible for payment. He sent her a text threatening to leave the stove in pieces if she didn't pay. My mother showed me the text and I called the office but the person that answered the phone was just as unprofessional and rude as the technician was and tried to justify the technician's behavior. It was unreal. The tenant confirmed that the technician took the oven door off and left. I have never experienced such terrible and unprofessional service!! read more

I'm giving three stars for benefit of the doubt. The map indicates a Loop location which further implies that the City of Chicago is the service area. When I shared the South Shore address of my mother's home, the person said that they don't cover this area. I won't speculate as to why, but suffice to say, perhaps their listing could be clearer on their service area. Oh, BTW, water heaters are, evidently, not appliances because they don't do those either. read more