I love Chickfila! The food is always great, however the reason I won't bring them to a higher rate is because the past three times I have been to this Chickila, my drink order was wrong. I always ask for an Arnold Palmer, and the past 3 times I was given un-sweet tea. Disappointed :/ read more

5 PM on a weekday. Absolutely no excuse for being "out of cookies." Especially after waiting in that ridiculous line...

I like chick fil a and I like the normal drive thru process. When they have the employees outside taking the orders mine is always WRONG. It's so disappointing to get home and you have someone else's order and what they ordered is literally the most disgusting things on the menu. Grilled nuggets? Yeah no thank you. I can make those bland things myself. So my husband had to drive all the way back. We asked for extra ketchup even when initially ordering. No ketchup so we asked the employee that gave us our food, young blonde girl with a ponytail. We said "thank you" and she was like "my pleasure" under her breath with the straightest face I've ever seen. Rude. Never interacted with a chick fil a employee so unhappy. Seriously. I used to like this location. Now i will only go when I don't see employees outside taking orders. Lines weren't even long so the regular drive thru would have sufficed. Would have been nice if I had gotten my chicken soup because I'm sick and my husband is a trucker and hasn't had time to eat all day. Thanks for nothing y'all read more

The food is always hot and fresh. Friendly staff. And they don't look at you weird when you ask for a little extra sauce

Cashier was polite and bubbly while also being quick and efficient. They are now recycling their foam cups. Location was clean and well maintained and the food was good. I was pleased. Shout out to Natasha as the cashier, she was such a sweetheart! read more

I don't usually eat at chick fil a for political reasons but brought my children I baby sit today and everyone was so nice, gave out lots of goodies and they loved the Playground. Me I liked the Chicken. Too bad their company is anti gAy. read more

This location is AWFUL! Without a doubt the WORST Chick-Fil-A I've ever been to. If I could give it 0 stars, I would! I've lived in Allen for over a year and I've held off on giving them a bad review. I keep hoping their service & food quality would improve, but they're just a lost cause. They have no clue on how to prepare or serve food & drinks. Order a sweet tea, they give you unsweet, order well done nuggets and instead they serve you cold ones that taste like they've been sitting out for a while. Order a chicken sandwich with no pickles and what they do is remove the pickles from a sandwich that's already been made. The pickle taste remains on the bottom of the chicken. That's ridiculous! What's so hard about preparing a fresh one?!?! Don't order frosted coffees at this location! 9 out of 10 times I've had to send it back to get re-made cause the first one was watery & runny. They forget to put sauces requested in the bag, they forget your sides, their food is served lukewarm at best! I could go on and on and on, but if you're reading this, you get the point. Do yourself a favor and go to the one on Stacy Rd. or the one off 121 & Custer. You'll get way better service and food. read more

All CFAs are usually friendly, but this one is phenomenal. Lunch hour is crazy busy but the staff is quick, friendly & helpful; they will help you find a seat, bring you condiments, drink refills, open doors, anything. They have a way of making small talk with any of the guests, creating instant camaraderie and helping everyone feel welcome and special. One of our favorite places to visit weekly. read more

Y'all didn't have any hamburgers and laughed at me when I asked at one. I also overheard a lady ask for McNuggets and get harassed if this is the way I'm going to be treated at godly restaurant then I'm just going to have to send y'all back to church does y'all don't know Christ. read more

Eaten here for several years now. Mostly breakfast. Fast and friendly! Never had them mess up an order.

It was great food it was made quick where my wife and kids weren't complaining to me constantly that they where hungry. But I do have one question? Where do you get your workers and if they volunteer to join your staff what bootcamp do they go to? It seems like the way they always say "my pleasure" like it's "sir yes sir" or "aye aye sir" I am just can't believe it they go in robot mode and I feel like I should lead a rebellion like red dawn to break them out to freedom. In that said great work keep it up and love the food 5/5 I will be back for me and their freedom! Mercia!!! read more

Caleb is always extremely up beat and has amazing customer service. Every time we eat at this chik fil a he always has a great attitude and makes the environment very welcoming. read more

I just drove-thru at this Chick-fil-A location. We ordered two salads, fries, and drinks. My teammate and I come here probably once a week, and though we have been highly irritated by the clear control issues with the drive thru lanes , we continue to come because the food is usually consistent and good. However, we got back to work, I opened my salad container, and had two pieces of raw chicken on top of my salad. I was clearly disgusted, but I know mistakes happen. So, I called the Chick-fil-a expecting them to also be horrified; however, the lady on the phone was very unconcerned and non-chalante. She was more worried about me sending her a photo than fixing the situation for me. She asked if there was anything she could do, and I said, well I'd like a new salad because I now have no lunch. That was clearly now my problem. I feel pretty sure with the (at least) 30 employees they had working, one of them could deliver a new salad 10 minutes away, but that was not an option. She said she would try to send me a coupon, but I have yet to receive that. She could have at least been concerned, even if she couldn't get me a new salad. Customer service is gone. read more

It was not until 3 months back when I first tasted there burger. The gentlemen who was taking my order said to me "you will now be a fan" and honestly I do have become a fan !! read more

I come here often to dine in. Service is great because it's Chick-fil-A, but the food isn't that good sometimes. Sometimes the spicy chicken sandwich isn't that great, and my mom ordered the chicken noodle soup and it looked awful. The food seems to be a hit or miss at this location! I will still keep coming because location is convenient and I am not THAT picky I just find it hard to believe this Chick-fil-A has a hard time getting it right. Because during two dine in visits before they forgot some of my food. read more

You can always count on consistent chicken noodle soup for the cold and flu season at Chick-fil-A it is even better than Campbell's

people always flexing on chic fil a for their great service but my order is wrong every damn time i come to this location ‍

This is hands down the best Chick-fil-a I have ever seen. Amazing fast service. Friendly staff that will do anything. They bus your table and get you refils...at a fast food restaurant! WOW. It can get kinda crazy with soccor moms and kids around lunch time, but it still can't be beat. I LOVE THIS PLACE! read more

Friendly service. My husband LOVES their breakfast burritos. Note... not open on Sundays... Which seems to be the time we want to swing by right before or after a soccer game :-) read more

Food is always good, however, I am also very impressed with the operations. This location managed the very large lunch crowd today very efficiently. At least 20 cars were in line just before noon and we were in and out within 3 minutes! read more

Great place to grab a quick dinner. Grilled chicken sandwich is very good, chicken nuggets are tasty, original sandwich is great. My wife likes the fresh fruit. Drive-thru lines can be long, but they move fast. Courteous staff! read more

3rd time in October - my order thru drive-thru was messed up. 1st time - left off a Sandwich from an order of multiple sandwiches. 2nd time - gave me Dr. Pepper when i had specifically asked for Diet coke.......today, was the worst - ordered 12 count nugget meal for my son and few sandwiches for the rest of family.....get home, and the nugget box is missing......Come on.....I know u are busy at lunch, but this is ridiculous.....tried calling the number listed on the receipt.....but no answer....figures !! So much for customer service.....I WILL NEVER EVER do drive-thru at this location again !! NEVER....... read more

I'm not a political person, and CFA used to be my junk food of choice. However I really can't agree with their philosophy. My husband and I had to give it up. read more

I'm legit only giving this 5 stars because of Mckinnen! He was so nice and friendly and helped me get my ice cream cone to go exactly how I wanted! He was so patient with me while I took forever to decide on what I wanted and I the mean time I created a line of cars that wrapped all the way around the building and he didn't even sweat it at all. It didn't even bother him and he remained calm and kept smiling the entire time! The only bad thing about this particular location is the traffic and parking is a mess! And they don't have cherry coke like the Inwood location lol read more

Very nice mature man in a tie taking orders still 10 cars in line aren't moving. You guys were ahead of the curve taking her borders still need to work on your cooks and money takers. read more

Fast service and great customer service. The only thing I don't like...and this is for ALL chick fil a if I am going through the drive through I don't want someone walking up to my car door. Just let me order through the drive through window. But still great service and speed! read more

CFA always has good food and the service is good -dependable and fast, but I'm only giving it 3 stars. As a frequent customer who works in the area, I have noticed the employees outside taking orders in 100 degree heat seem weary. The umbrellas seem useless as they have to leave its shade to take an order. I suspect they don't rotate employees from outside to inside often enough. Do a better job, managers. read more

This place is the best run fast food joint EVER. The food speaks for itself but the service is above all else.

They typically are friendly and accommodating but when I pointed out that I was overcharged the head manager lady (in the AM) did not show any type of apology and her attitude was not very nice considering I had all the receipts in place and that they had made a big mistake by overcharging me and not owning it. I'm very disappointed in the service I received and how I was treated. I hope someone comes in and sees how unprofessional her attitude is because I have worked in the restaurant industry long enough to know that it is not acceptable to question the customer and withhold a polite apology for the mistake that took place. The fact that I had to drive back there and to be treated that way is unacceptable. I do not recommend going here and will continue to go to the other Chick-fil-A off of Stacy Road that is extremely better than this one. If their AM female manager does not try and show more professionalism and friendliness towards the customers- this Chick-fil-a location will lose customers and profits. read more

This is the best place I can think of for fast food. This resturant is always clean and usually very fast service at the drive-thru. I do wish they would find a way to teach all their customers how to form a single-file line! The cars outside to get piled up in crazy patterns when they are busy. read more

If you like chicken sandwiches then this Chick-Fil-A is one of the good ones. Service is fast, order accurate and now the negative. Filled with lots of kids and thus a little noisy. The management tries hard to accommodate the customers. The food is hot and quickly served. Parking is busy around the place since it sits in front of a large shopping center. The prices we found are the same as any other such restaurant we have visited. read more

I think this Chick-fil-A is kind of hit or miss. Sometimes, it's super clean, and the employees are really friendly. Other times, not so much. I realize it's a busy Chick-fil-A, but often the employees seem a little scattered and short-tempered. I don't often hear "my pleasure" or "may I refresh your beverage" or any of those other standard Chick-fil-A phrases. Last night, there were straw wrappers on many of the uncleaned tables, and I had to step over napkins and nuggets on the floor. It's probably the worst Chick-fil-A I've ever been to... but it's still a lot better than going to Taco Bell. read more

This is definitely the best fast food place in the world. The taste is like nothing other.

I love Chick Fil A and always receive the best service when I go here.

I've never had an issue with this chain before. The food is always good and the staff is friendly. But this location seems to have a problem keeping fries and chicken in stock. The last THREE times I've been there, they ran out one of them. How does a chicken place run out of chicken? There are two other locations within a 10 minute drive, so I will go to one of those locations in the future. read more

I went through the drive thru to get breakfast, got to work and my order was wrong. I called and spoke to the manager in which he was very nice and took down my information so that I could come later to get a free meal. When I went to get it they were unable to find my information however did go ahead and replace it for free. read more

Chick Fil A is as good as it gets! They are ready for you as soon as you get in line. They go above and beyond to make customer service seem as easy as serving hot fries and a cold drink to a satisfied customer! Kudos to the employees for their part in quickly feeding me when I am h-angry! read more