Wow, I am reviewing a fast food restaurant. For a fast food restaurant and experience, however, it really is "as good as it gets." I normally eschew fast food for health reasons (and wanting to support local, independent businesses). However, I have fond memories of Chick-Fil-A from college, when I was first introduced to the chain. I was in Dallas for a few days and drove out to Allen to visit an old friend. We had planned to have lunch. She suggested Chick-Fil-A simply because she has two kids that would be accompanying us (one is around three and the other is ummm...the age when you still feed them those little rice puffs that kind of dissolve with minimal teeth/chewing). I applaud her decision to chose a family-friendly restaurant. While her kids are really well behaved, I'm sure that as a parent, it's nice to know that nobody will glare at one if he/she makes some noise. And there's a playland. I got a chicken tenders meal and it was just as a remembered it: hot, fried the right amount, with those amazing waffle fries. The chicken here is all white meat and has always seemed less scary than at other fast food places. Chick-Fil-A obviously values customer service. They bring your meal out to you. The staff offered to bring us more condiments if we needed them (even though they were out for self-service) and recommended a new sauce as well. They came and asked us if we wanted free refills (something I've never been asked at a fast food restaurant). The three year old loved the playland (and I loved watching her). The restaurant and bathrooms were spotless. If all fast food and chains were like this, maybe I'd frequent a couple more. Sadly, Chick-Fil-A is an almost nonexistent presence in my home of NYC. read more

Hot fries and a pretty parfait. This location is a good one for decent food that gets to the window quickly, and I really love how friendly they are! read more

Chick-fil-A - Chargrilled chicken sandwich. Yum! - Fast Food Near Me - Allen, Texas

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This chick fil a is the best. Their service and food are phenomenal and the people where do I even begin?They are the best at turning around your day. I feel like they genuinely care about you so much so that they took a moment to pray for me. Where else can you go and get that level of service? read more

I go to Chick-fil-A all the time. They are always super friendly, quick and the food is always great! They get my order right every time! Everything on the menu is delicious. I love their Chick-fil-A sauce on everything. read more

This was one of the worst chicken noodle soups I have ever had! Campbell's canned soup is better. I expected more from Chick-Fil-A.. ESPECIALLY CHICKEN. There was a piece or two plus some shreds of chicken in the bottom of the bowl. Now let's talk about the frozen vegetables they used... HORRIBLE, I had to pick them out! Which left me with "some" noodles and broth. If they removed the frozen vegetables and added more chicken it would be a huge improvement. Chick-Fil-A is not an inexpensive fast food but you couldn't tell it from their chicken noodle soup! read more

Love the food! Like the chicken biscuits in the morning. Ask for cheese on them, they are better. I am not a fan of the tator tot thingies that accompany the breakfast meals. I would like the option of the waffle fries, yum! , Oh, and the other reviews are right. This place is packed at lunch time with lots of parents and kiddos. Not sure how crowded it is at dinner. Please build one is south McKinney! read more

Horrible service they only have the chick Gil sign not the value of service go to another location

I've been here 1000 times and it's always awesome but the other day I went and got a breakfast bagel and the chicken was raw.....yuck... just wanted to give you guys a heads up... I will always be a fan of Chick-fil-A just not this location read more

Worst Chick Fil a ever!!! I haven't been wanting to write a bad review thinking they'll fix the order next time but it keeps getting worse! First they ALWAYS forget my chick Fil a sauce ( like c'mon I can't eat my fries without it) and then second, third, fourth ... time they gave me regular chicken nuggets instead of grilled and #1 sandwich instead of grilled and then they gave me medium fries instead of large. I called and they apologized and was supposed to send some coupons in the mail and they never did. Oh and what made me write this review is today, I got 3 milkshakes and they tasted so bad. I think the milk they had was EXPIRED because even my mom tried it and threw it away. read more

Very rude employee. Bad customer service. Unhelpful when it came to menu questions for kids.

Always fast and friendly service. This place does get SUPER packed, but the staff is still able to pull through with their service.

Even though I no longer live in the area, I believe this is one of the most awesome Chick-Fil-A's around! Niel Brown and his wonderful staff deliver excellence every day and it's "my pleasure" to thank them for the wonderful service I received every time I visited. I still make it a habit to visit anytime I am in the Dallas area. read more

Same as always, this location is extremely crowded; but the staff are very active. They walk through the drive thru to make the waiting line faster. The manager walks around to pick up the tray for you. If you have time to spend. I recommend this location. read more

I feel they're the best fast food service in the industry. The customer service for my family have always been wonderful. They always go way above the normal standards of expectation. The food is always delicious and we can't get enough. read more

I tell everyone, the nuggets are the best item on the menu! Tender bits of chicken breast, all cooked to perfection, with that wonderful breading, can't get any better! read more

This is my favorite Chick-Fil-A location and woohoo! it's located in the town I live in! Everyone who works here is an absolute doll, so polite, very nice, and for the most part their service is always fast and accurate. I think other Chick-Fil-A stores in the Dallas area need to model after this one. Two thumbs up to the manager because obviously they are training their people right. I usually only go through the drive though and no matter if the workers are standing outside and taking orders, or taking your card and handing you your food they always have smiles on their faces and greeting you with Chick-Fil-A's signature line, "my pleasure." read more

Got off work and all I wanted for my birthday dinner were chicken strips and a cookies and cream milk shake. 80 mph and a few min later I place my order at the drive thru (9:51pm). They don't sound annoyed, they don't tell me they are done for the night, they don't rudely snap that they are out of chicken...no, they ask me if a 5 min wait is okay because they will cook the strips while I wait. Every. Time. They. Deliver. I appreciate the service provided, period. read more

Not at all my favorite Chick-Fil A...for some reason, my order has been wrong going through the drive thru many times. This isn't my normal location, but it's convenient for me to stop for breakfast occasionally. The food is just as great as any other Chick Fil A, but if they keep giving me other customer's orders and making me have to go inside to get it corrected while still in my pajamas and crazy hair...I will avoid this location like the plague. read more

The service was terrible. My ice cream cup was actually a cone and when I requested chocolate I received a measly messy crappy drizzle on top. This "chocolate" then proceeded to drip on my white dress, ruining my wedding. I has this restaurant. read more

I am someone who eats at Chick-Fil-A very regularly but the past few times I have been to this location- their chicken nuggets are OLD AND COLD! Tastes like they were made hours ago. Very disappointing. Never had such a repetitive bad experience at a Chick-Fil-A before. read more

Appalled that the manager couldn't do anything about my free chick-fill- a Sandwhich receipt. Every chick-fill-a that I have been to has accept it with zero hesitation. (I would know, I used to be a faithful employee). The manager didn't even look at my receipt and preceded to ignore what I had to say. Never will I go here again. Never thought I'd get treated this way at a chick-fill-a since they are all about customer satisfaction. I honestly never thought I would write a negative review about a chick-fill-a but I guess there is always that one exception. Very unsatisfied and disrespected. Chick-fill-a needs to make sure who they are selling their franchise too. I hope I don't see a McDonald's effect. read more

Best bird sammich by a mile. McDonalds fake ass Southern Style Fried Chicken Sandwich tastes like a wet newspaper compared to this. Shame on them. read more

Chick-Fil-A is always great, however I have a friend that is an employee at this location, and his manager, Neil I think, made a very rude comment to our table and it did not sit well with me. I have always enjoyed their customer service but his comment left a bad taste in my mouth. read more

I love their chicken. The salads are ok. But the peach milkshake is to die for. At this location, the drive through is set up poorly for such a busy location. The inside is always busy. read more

I just want to say that everything you purchase at chick fil a is very good however the quantity you receive is too little. You pay a whole lot for a little of nothing. The new frosted lemonade that are now being served come in a little cup costing $3.00. That is a rip off read more

I love Chick Fil A... I usually love the employees at Chick Fil A. Within the past year Chick Fil A has been nice enough to put directions illustrating how to maneuver the drive thru in the parking lot. A lot of us can read beyond a 2nd grade education here in Allen, Texas and utilize those rules for a more fluid drive thru experience especially during high traffic rush hours. Unfortunately, there are a lot of idiots that CANNOT read at a 2nd grade level still here in Allen, Texas. (How they afford to pay the mortgage, rent, and property taxes is beyond me) After following the posted directions, falling into the correct line to drive thru, there always seems to be that one idiot that cannot read or is just too hurried to drive around and get into the correct line like the rest of us. My last trip through the young man taking our orders outside stepped in front of my vehicle to wave on the uneducated idiot to break into line in front of me subsequently cementing this trip as my last to the 902 W McDermott Dr location in Allen, Texas. It's just a chicken sandwich folks... read more

Listen I was so excited to try the advertised grilled chicken nuggets and boy was that a mistake! I ordered the 12 piece looked more like a 8 piece and every nugget was inconsistent in the size! Truly a bad experience still love the place just beware of the grilled nugget read more

This is my favorite chick-fil-a location. Great customer service and the food is always good. Breakfast customer service seems a lot more happier compared to lunch service. Overall - five stars for me. read more

This particular Chick-Fil-A continues to have service issues if I use the drive through. Order a Chick-Fil-A sandwich without a pickle and you can pretty much be assured it won't get in the bag with the rest of your order. Yeah, I know...I should probably just start assuming the order isn't correct and check it thoroughly before leaving the drive through line from now on. I guess it's too much to ask that someone in the restaurant take responsibility for doing his/her job correctly - at least that's the gist of what the manager told me when I called to complain. read more

I wish there was a better rating than "Excellent" for the service category. I love this location and it's employees. Everyone is so courteous and polite, and they go out of their way to make Chickfila more than just another fast food restaurant. I was in here on Saturday morning for breakfast and I asked my niece if she wanted Polynesian sauce with her chicken minis. An employee named Josh was within earshot, and I didn't even have a chance to get up before he had already gotten them for us, and made sure we were taken care of the whole visit. Just one example of how they go above and beyond. read more

Never again. I ordered two side salads. I received a wrap. I called and was told would receive coupons because my order was incorrect. Never received any coupons. Check ya order before you drive off. read more

Even tho this Chick-fil-A is always busy, they are so efficient. There is always someone outside taking orders too, so it moves quickly. Very friendly staff! The food was hot and fresh so it started the morning good! read more

This is the best Chic-Fil-A and fast food restaurant in Allen! The manager has been there forever and he hires friendly quality people. They are true to their core values and the food always taste the same, delicious!!! They also donate to our school regularly. A++++++ they are involved in the community on many levels. They truly deserve 5 STARS. read more

We've been eating here since moving to Allen. Like almost all C-F-A the service is friendly and efficient. The food is very consistent and popular with the youngest kids up through the adults. They recently remodeled making it even nicer. It even gives McD a run for their money with the kiddos. read more

I've only visited Chick-Fil-A twice in my life because the food is just too expensive for what you get. Sure, the sandwiches are very good. But they're like $4 each. And the combos are a rip-off because you don't get many waffle fries with your order. Also, I wish they weren't so limited in the offerings for their deluxe chicken sandwiches. Where are the different cheeses, mushrooms, etc.? And why would you serve Coke Zero and Caffeine-Free Diet Coke, but not regular Diet Coke? There IS a difference between Coke Zero and Diet Coke. Yeah, I'll eventually go back. But I'll probably stick to just their sandwiches. read more

Wow they have 2 staff members working outside the drive through to get your order and swipe your card! I went through the line at 12:30 on a Thursday in 5 minutes, with my special requests (no pickles, extra chick fil A sauce). Yay! read more

We only play at CFA-we do not eat fast food, but the staff is always sweet. We always get a drink or dessert when we play.

We've always had fast, efficient service at this store, and the food is always hot & fresh. Inside, it's clean and neat. The personnel are always on top of their game, even at the busiest times of the day. The manager is very professional and very community-oriented. It's a model restaurant. read more

The food is great as always but the drive thru service could be better! This location does get very busy in the morning and for lunch.

I like chick fil a and I like the normal drive thru process. When they have the employees outside taking the orders mine is always WRONG. It's so disappointing to get home and you have someone else's order and what they ordered is literally the most disgusting things on the menu. Grilled nuggets? Yeah no thank you. I can make those bland things myself. So my husband had to drive all the way back. We asked for extra ketchup even when initially ordering. No ketchup so we asked the employee that gave us our food, young blonde girl with a ponytail. We said "thank you" and she was like "my pleasure" under her breath with the straightest face I've ever seen. Rude. Never interacted with a chick fil a employee so unhappy. Seriously. I used to like this location. Now i will only go when I don't see employees outside taking orders. Lines weren't even long so the regular drive thru would have sufficed. Would have been nice if I had gotten my chicken soup because I'm sick and my husband is a trucker and hasn't had time to eat all day. Thanks for nothing y'all read more