Don't waste your money on the fried Pickle chips- you get 8 slices,(not even a whole pickle!) they are salty and taste like dough. Every other piece of chicken was good. Mashed potatoes and gravy was tasty. Service was friendly and efficient. Parking was available. read more

KFC - 8 pc. Chicken - Fast Food Near Me - Apex, North Carolina

I haven't had KFC in a long while so I decided to try it out again. I have to start out by saying "what in the cluck cluck is going on!" The prices are ridiculous! I got chicken, mashed potatoes, and biscuit. I got my order immediately..no wait . No customers..no wait. The chicken was just ok...the potatoes were just ok...the biscuit was good. Hmm not sure if I will return anytime soon...it wasn't horrible but it wasn't epic either. The cashier was really friendly though. read more

KFC - Chicken thigh - Fast Food Near Me - Apex, North Carolina

Worse tasting chicken (breast and wing) I have ever eaten! Stopped by at dinner time, but it was obvious the chicken had been prepared for lunch time. Dried out and tough. Too bad, I used to like KFC. read more

"Let's give them another chance", he says. "Maybe they've improved" That couldn't be further from the truth. Other than the friendly lady at the window, there is absolutely zero positive things to say about Apex KFC. They were out of straws and proper containers for the food. But really the only proper container for the food is the trashcan. Potatoes- cold. Chicken nuggets- damp, full of gristle & just gross. Strips- barely decent. I will not ever give them another try because they consistently disappoint. What a shame. read more

Honestly WTF did I just pay $21.99 for? I haven't been to KFC in probably 10 years or so, and my gosh can I see why? My son asked for Fried Chicken, I didn't feel like cooking it, so thought what the heck..jokes on me because if this is what $21.99 gets you then we're all in trouble. I couldn't even pretend that I cooked it, because I didn't want him to think I was an embarrassment to my Southern roots If I could give them a Zero I would because this ain't it folks. How is this place still in business??? read more

KFC - Fast Food Near Me - Apex, North Carolina

Horrible! Do NOT go here. Waited over 30 minutes in the drive thru for food I had already paid for on the mobile app!!!!!

They're anyways out of something. Never give you the sauces. Something is always broken. You'd think everything would be correct considering the wait. read more

I like their chicken and sides. I usually have take outs. They are tentative and prompt. I have no complaints. I don't know understand why the rating is low. read more

I'd just about given up ever eating KFC anymore as most locations in the Triangle are horrible, food wise and the condition of the restaurant. Yesterday was my last attempt at trying another location. So first time visiting here and happy to say even the Colonel would be proud rather than spinning in his grave as he must with the other locations! Take out and the drive thru was steady as was the eat in orders. The dining area is bright and well taken care with employees regularly cleaning tables and sweeping the floor as needed. I even saw one help an elderly lady with a cane to the bathroom door. Now that's some kind service! When taking our food order, which we modified some from the menu, the cashier took time to make she understood us correctly, which we really appreciated. It came up in no time and was prepared and tasted as one would expect KFC should. The urge for KFC doesn't come often anymore, but at least when it does I'll know where to go for a good experience. read more

KFC - Fast Food Near Me - Apex, North Carolina

was craving Popeyes but there's not a store near me so I went to KFC instead.,Bad Move! Got there around 8:30pm., ordered a bucket extra crispy with 3 sides. Chicken is as dry as the Mojave desert like it's been sitting in the warmer for a very long time. Coleslaw is thicker and creamier not the usual KFC fresh tasting coleslaw that i remember. Fries burnt and mashed potatoes is ok. Not happy at all., quality of KFC has gone down the drain.,not coming back. read more

Very good chicken. Employees were friendly and helpful. The GM came out to see how our meal was. Thanks. read more

First they kept asking me if I wanted 50 pieces when i ordered 10 pieces. Tell me if your selling chicken nuggets you don't have blue cheese dressing for a dipping sauce? I order the 10 piece saucy nuggets with the carolina gold sauce. there was some liquid in the bottom of the bowl that had broke down and none of the nuggets were covered with anything. Should have heeded my wife and daughters advise after their last visit to the same store. I won't be going back there. read more

KFC - supposed to be Saucy Nuggets Carolina Gold - Fast Food Near Me - Apex, North Carolina

Ordered the full size chizza which should be 2 big filets and what I received when I got home was what looks to be half of 1 filet. What an absolute joke! $12 for this?? This location also can't for the life of them remember to include the ranches that they charge you for mind you! Horrible! read more

KFC - Chizza - Fast Food Near Me - Apex, North Carolina

I've been three times to this location, each time service has been absolutely horrible. At least 3 employees and manager standing around while I wait 20+ minutes for my food. And every single time I'm missing an item in my order. Im done read more

Terrible service. Food was not completely cooked. I gave them a second chance, but they don't deserve a third. The management is the worst I have ever seen. They deserve a 0 stars a 1.7 starts is to high a review. read more

Every once in a while you get a hankering for some KFC. I grew up eating KFC and every time I eat it it brings back those memories. We got our meal TO GO. The young man behind the counter was helpful in what I finally decided to order. We got a 10 piece bucket (half original - half extra crispy). Our deal came with 3 sides and 4 biscuits. For sides we got mashed potatoes and gravy, Mac & cheese and cole slaw. Honestly , all of the food was delicious with the EXCEPTION OF THE BISCUITS. The biscuits were awful !!!! So bad (hard and stale) that I didn't even eat them. I love my biscuits !! These should of been thrown out hours ago. Next time we get a hankering for KFC we will come back. Just be sure and ask if the biscuits are fresh read more

KFC - Fast Food Near Me - Apex, North Carolina

I was just there and the place was empty I order 3 piece of chicken with fries and mac and cheese.. i got home and No fries!! Very disappointed read more

The front door was unlocked and when we walked in we were told to go to the drive thru. We advised them that the ambulance did not fit through the drive thru and that the sign says the dining room is open. We were advised we could walk to the drive thru. It was also raining. read more

We went through the drive-thru around 9:00pm after a long day. We ordered popcorn chicken, cheeto sandwich, four piece original. It was pretty empty, and everything came out quick and fresh. And the guy who took our order was very nice, polite, and professional. read more

KFC - Drive thru - Fast Food Near Me - Apex, North Carolina

We went in last weekend at the last minute to order chicken for 20 people. Here are the highlights of our experience: Pros: a) Located right off of 64 and near a Home Depot. b) Very clean upon entering. c) The bathroom was stocked with paper. d) They were cooking the fried chicken in small batches, and we could literally hear the beeping, and quickly saw it carried from the fry area to the viewing cabinet. The smells were pleasant. e) They offer green beans. I highlight this, because even Smithfield doesn't have them on their menu. f) We received a friendly greeting upon entering, and leaving. g) Plenty of parking. h) They offer to go plates at no additional charge. i) The service was friendly, and despite our complicated order, they put it together fairly quickly. Cons: a) The menu board has changed substantially since our last visit. Then again, it's been many years since we've been inside. b) This once had an AW concept tied to it. It is long gone, so no more chili dogs or fried cheese curds. read more

I was craving KFC extra crispy chicken and mashed potatoes with gravy. I ordered 2 xc wings and 1 xc breast - I only got one wing and one breast. All the chicken was dried out. it must've been sitting a while. The mashed potatoes were fine, but the gravy has changed - it had absolutely no flavor. I also ordered a biscuit which tasted like it was made 20 years ago. It was $20 wasted. read more

I just wanted to write you to let you know how your brand is being portrayed. Now, let me start off by saying I love fried chicken and KFC is right by my house. Tonight I planned on swinging by KFC on my way home from work and relaxing in the dining room. I just wanted to unwind and enjoy the great flavor of your hot chicken. When I pulled up, I noticed a few cars in the lot and was excited because that usually means a good rotation on product. By the way, I was in my truck pulling a trailer so I couldn't go through the drive thru. I parked and went up to the door that I just observed an employee entering after giving a "pick up" car their order. When I attempted to enter, the doors were locked. I tried the other door and it was locked as well. One of the employees motioned me to go around to the drive thru and then walked away. I knocked on the door to try and get someone's attention. I didn't receive a response from any of them. In looking into the kitchen, I noticed at least four employees, one drive thru, two on the line, and a manager. I tried to open the doors again in an attempt to have someone hear me because the knocking didn't seem to work. The manager then peered under the equipment to look at me, but still didn't offer me any resolution. The same employee came to the POS counter and again motioned for me to go to the drive thru while chewing on something. I tried to tell him I had a trailer and that was not feasible. I decided to walk around to the drive thru to at least talk to someone. A girl opened the window but didn't say anything. I informed her that I had a trailer and I could not utilize the drive thru. She then went into the managers office to tell the manager. The manager came out and said that they didn't have enough employees to open the dining room. She said she only had two but I told her that I noticed at least four people. She said that still was not enough. Now, this is a Friday night around 7pm. I was really surprised that they would not staff for such a busy evening. The girl working the window said that she would take my order and they would bring it out to me. Not really what I was looking for but I was thankful for the compromise. I ordered a ten piece with dark meat and to split it. She gave me a total without asking if I wanted anything else. I did in fact want a large root beer which she then added. She gave me my soda and I paid and went back to my truck. This was about 7:11. At 7:16 the original male employee brought my food out in a bag with the bucket looking like it was half way out. I asked if it was split. He said I didn't know you wanted crispy as well. I also asked if he had my receipt and he said no. I also asked if I could get a refill on my soda. He informed me that I would have to go back to the drive thru window to get that. I said that you have to go back inside to change out my chicken, why can't you refill my drink. He said nothing as he walked away. I said "Excuse me?", "Hello?" He totally ignored me and went back inside. He came back out in about two minutes and said that they were out of crispy that is why they didn't include that. I am now a little confused because originally he said that he didn't know that I wanted original AND crispy. I asked how long it would be before the crispy would be done. He said it would be a minute. Now, I am thinking if it was a minute, why didn't he just wait inside. I asked him is it actually a minute or will it be longer. He replied it would be 25 or 30. I said 25 or 30 what? He said 25 or 30 minutes. I said I'm sorry but that will not work. Could I please just get a refund then? He said this original just came out, you don't want it? I said no, I need it to be both. The manager then came out about 4 minutes later with my refund. She apologized and handed my cash back. As I looked at the change, I noticed that my coupon was not included. I asked her where that was. She said "She didn't give it back to you?" She, I been dealing with a male this whole time and you were there when the girl took my order. She went back into the store and came back with my coupon. We both said have a good evening and went our separate ways. I was really looking forward to having that chicken for my dinner. I was not expecting the dining room to be open. I was surprised that the employee bringing my food was so rude. I do not understand why the dining room was closed. Maybe they had call outs. Maybe that is a way to reduce payroll. According to the hours decal on the doors, they are open till 10 and the other decal said they were open for drive thru, mobile orders, take out, and dine in. I do not know if this is a franchise, but I was appalled and the service that I received. Any business, either corporate or franchise, should follow the same procedures and the customer shouldn't even notice the difference. If I were concerned about my brand, I would definitely look into this stores operation. read more

TERRIBLE! I don't think it would be possible to make the food taste worse, if they were trying! Zero Stars-Don't waste your time or money.

This place takes FOREVER. For "fast food" it took 15 minutes for me to order (with only one person ahead of me) and they had 5 people working. Luihn corporation runs a local Taco Bell too that also takes forever. I expect fast food to be in and out the door in 5 min or less. Not 15. I had time to write and post this. WHILE waiting for someone to help me. Nobody in front of me. When I asked the shift manager Frederick how long it might take given their present "busy" flow. He gave attitude back: "however long it takes." I walked out and posted this. I was so peeved I didn't even order. read more

This restaurant is terrible! food is bad. Service is bad. I didn't get what I asked for when I brought it up multiple times and was insured that everything was in the bag. I'll never go back again. and would give it a zero if it was an option read more

Absolutely the worst chicken strips ever. Tasted like shoe rubber. Had to toss them out. The dog would not even eat them. Absolute crap. Stay away read more

Have not had KFC in a while . So drove to nearest location. (Williams St.,Apex) Dont waste your time and money! Cooked dry as a bone! Even the thighs were dry! $16.00 for 8 piece bucket! I guess I was charged $14.00 for the bucket. XXX of my list!!!! read more

This is not an indictment against KFC's food. It is what it is and it was not any different than you'd get elsewhere. This is more about this specific location. I went in at lunchtime and was greeted by an empty counter. I was curious to see how long I would be ignored, so I just waited in silence. The answer is "about a minute". Manager saw me and told staff to wait on me. I have nothing but empathy for this managers here. I can only imagine how difficult it is to deal with at-or-close to minimum wage staff. The issue here is staffing - from the dull-eyed teenager waiting on me and the people milling around in back acted as if they were darted with elephant tranquilizers. They shuffled around with sluggish movements and general disinterest. I ordered one thing to dine in. They made a small mistake by making it to go. Not a big deal by itself. But it seems - cumulative with the other comments made here - that staff here is not very good. They are slow, disinterested, and not attentive to details. And, to boot, despite there being only one other customer in the place -- half the tables were dirty. *sigh* I see absolutely no reason for anybody to go here. I recommend Smithfield's Chicken & BBQ just up 55 at Davis Drive and Morrisville Carpenter. KFC manager, you should take a trip out there and see how these managers motivate from the front to make their staff absolutely the best of the best in fast food. read more

I've been there 3 times now over the last two years. Every time I've been in there, they are out of chicken. There is a feeling like the staff have never run a chicken place before. Went to Bojangles instead tonight. read more

Worst service I've experienced in years! If I could give them negative stars, I would. During a time when many restaurants are struggling and going over and above to bring in business, this location seems to be actively trying to repel customers. There was a problem with our order, so I was trying to get it resolved, but the manager was so rude and refused to listen or try to make it right. Do yourself a favor and go around the corner to Chic-Fil-A, where it is their pleasure to serve you. read more

Horrible, after repeated that we had to separate others and repeating the orders 3 times the person at the window taking the order seemed to not care and take our order. Will not be returning read more

The worst ever!!! Overall, the KFC brand has significantly and consistently shown itself to be sub-standard, the William St., Apex location takes the cake for horrible! I've given up on eating KFC. read more

If I could I would give this place ZERO STARS. I placed a prepaid online order for pickup for this exact location. I received an email with my order confirmation and pulled up to the drive through because the doors were locked. When I reached the window they said that they haven't received my order so the guy working the window went to get the manager. We tried show the manager the order confirmation and she refused to look at it then proceeded to close the window in my face while I was talking. I never received my food and I will never be spending my money here ever again read more

The staff here is so aggravating to deal with- my order is almost always wrong, and they seem more interested in personal conversations than tending to their guests. Thought I would give this place one more time, but this is the last straw. Oh, and my order is wrong again. read more

It hasn't got any better. Serving dried up chicken, confused about their menu (everybody seems to be a trainee) and long waits at the drive through. read more

The slowest drive thru service I've ever seen. I've tried to get a root beer float 4 times only to told that the ice cream dispenser was broken. read more

I have to say I have been here twice in last two months and both times they were out of chicken. Both times were during peak meal hours. I do not understand. read more

My husband went there at 7:00 pm Saturday night. Guess what? They only had a few pieces of crispy chicken, no original recipe, no spicy. Customer service was nonexistent. They seem not to care even a little bit. Just awful! No stars! read more

This location has recently had a makeover. What happened? They took away the A&W menu. No more chili-dogs; AW rootbeer etc... This was our primary draw. My wife ate chili dogs, and I ate the chicken. Well they still offer chicken, and while it's tasty, they've also changed the menu layout. It's more confusing, and I end up having to order individual pieces ala-carte, because I no longer enjoy their sides. read more

...their biscuits are HORRIBLE!!!! They taste like soapy water or puffy crackers. I'm like, would you eat these? SMH...