New Drive thru is a Total disaster Long wait time Cold food Wrong order NO cars in Phone app line They let the other drive thru lane back up 10 cars deep Worst service ever at a Chik Fil A with New Drive thru !!!! read more

Pulled up to get a milkshake and they gave me a soda instead. Like, how do you mix that up?? The food was hot but the service was cold. No smiles, no "my pleasure," just bad vibes. read more

Chick-fil-A - Fast Food Near Me - Asheville, North Carolina

I was enjoying my yummy food until I look down to see a worm in my salad.... Absolutely love Chick-fil-A and now im totally disgusted read more

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Always love chick Fil a. It's always a success even with my little picky eaters. Plus I love it of course! Although to say we miss their indoor playground is an understatement. Thanks Covid. But this place gets you through the drive through in no time with your order hot and ready. I usually gets a nugget kids me for the kids, but their Mac and cheese is always a good option, too! I love some nuggets and fries for myself, too. With Chick-fil-A sauce, of course! read more

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Young person working the window was rude when I asked about my drink. Do some additional training, a question is not a challenge or criticism. read more

I get off work typically rather late, and it's a 20 min drive to get here from my place, so to say that I go out of my way to eat here is an understatement. But time and time again I have been the last customer rolling thru the drive thru and these people are constantly on point. They're happy to serve, they're smiling, enjoying their job and not just the person at the window literally every staff member usually has a smile on their face. Samantha was running the window, and offered us some of the best customer service I've had from Anyone in the food/restaurant business in awhile, and I'm a restaurant owner myself so that means something. Samantha if you ever find yourself near Ocean isle beach, you'll have a job working for me any day with your attitude. Thank you guys today and for always making me feel welcome regardless of what time of day it is read more

I'm a regular customer that is usually satisfied with the food but today I had two breakfast sandwiches. They did not taste good and I returned them and they gave me a hassle over exchanging them for two chicken biscuit sandwiches saying that they'll do it this time but not next time. Not the usual way I'm treated a Chick-fil-A. I didn't like it and it's not good for customers satisfaction.. it's not like I was trying to scam them. The sandwich just did not taste good. The eggs are overcooked and dried. Come on Chick-fil-A. You don't treat your customers that way... I can always go somewhere else read more

This chick fil a is so constant. In that it's always a disaster. Let's start from the top, shall we? Food. The main part of why we're here. That's where the two stars are coming from. It's okay, but below my standards for a chick fil a. (I've been to many across the country. This is in the bottom ten) let's move on to the pace. There's always a HUGE line, and because of that everybody's always rushing around. Which leads me to the service- It's a mess. Nobody can keep orders straight. They're forgetting parts of your order. There's a lot of "pull up and wait here" Maybe my standards are high because where I'm from the chick fil a's are constantly rated the highest in the country. This chick fil a is about on par for what I expect from Asheville, sadly. read more

Chick-Fila is just awesome. When it comes to fast food they are second to none and this is the only fast food I will go out of my way to eat. . I had lunch recently here with a coworkers and as always they delivered as amazingly delicious product quickly and a for a reasonable price. The staff, again as always, were polite, friendly and very helpful. Despite the place being packed they processed customers quickly and efficiently. The only point of improvement that I can think of is that there appeared to be only one trash can on the inside of the building. I thought this a little odd . Nevertheless I will absolutely return. Such a pleasant dining experience. read more

Chick-fil-A - Fast Food Near Me - Asheville, North Carolina

Usually when I come to this Chick-fil-A, the workers are not very friendly but the other day when I stopped by it was totally different! I had a girl named Paige take my order in the drive thru and she didn't rush me, was very nice and super friendly! She is a great worker and I hope I get her to take my order in the drive thru again! read more

Excellent customer service and very responsive!! Everything is clean and well maintained with many friendly faces.

Great management and service. Corrected a mistake with no haste. Kudos to Dalton. Great Spicy Chicken Sandwiches.

If you want to eat somewhere where obnoxious and obviously disgruntled staff mess up your order and then not only decline to apologize but smirk at you in triumph when you are forced to come back and ask again for the order you just paid for, then this is the place for you! Not nice people. Update. Normally I would complain to the manager before posting a negative review, but if they're actually laughing at you because you had to wait in line again at rush hour, with your kids in the back, then the manager obviously doesn't care. Oh, and I had a big rosary hanging from my rear view, so much for Christian brotherhood. I thought this was the super Christian chicken place, right? Well, Jesus wouldn't have laughed in my face and practically high-fived his coworkers because I had to go through double hassle to get my ranch dressing. read more

Wonderful service. People here are always so nice. Love the nugs guys! Keep it up. GOD BLESS. read more

Chick-fil-A - ows a woman looking out the window of a car - Fast Food Near Me - Asheville, North Carolina

This is our reliable fast food. Kids love how polite the workers are. When we're not sure what to eat this is where we turn to.

This store is the worst Chik-fil-A! Tried going here twice in a week. Once for a quick breakfast and they didn't have eggs. Then for lunch and they didn't have Mac and cheese. I am not sure who manages this store but I think it may be time for them to move on to new things. I know I am. read more

Long story short, the past 2 times I went there were so bad (and expensive!) that I'm just done. Ice cream machine was broken but took orders for shakes anyways?! Here's your melted shake. Do you want us to remake it? Well, you said the machine was broken, so how about not. Refund please. Next time, they completely messed my order up and I spent over 12 bucks so that was my last straw and I complained to corporate on the website, which I literally never do. Never got a response from the store. Waste of time on top of waste of time. 12 bucks for a fast food meal is way to much money to waste. read more

Great service and great sandwiches. If drive thru is backed up with customers and you are parked in parking area you can't move your car unless someone in drive thru lane allows you to cross in front of them to let you out. read more

The service at is location is amazing. They always greet you with a hello and a smile. They've never messed up an order for anyone in my office. We go to this location weekly or more. Staff is great! Can't say enough good things. Not sure how they have 3 stars! read more

I took my grand girl here because she requested the place. I never eat fast food, a legal drug for sure, and if I did, I sure wouldn't visit a place whose CEO has such an affinity for bashing gay people. We were greeted by filth such as I have never seen in a place that is supposed to be checked routinely for cleanliness. Was the health inspector paid off? The floors were dirty, the bathroom was DISGUSTING and none of the tables were wiped clean. The kids' play area was dirty too and my grand girl picked up some sort of nasty stomach bug that lasted a few days. In short, spend your money elsewhere, you can do better than this dive. read more

Past two times that I have been through the drive through they have gotten my order COMPLETELY wrong. Like not even close to what I ordered.

Very good quality food and friendly service! One of the best chick fil as I have ever been to.

I had expected to have to wait at least a little while.. Which was okay, it's Asheville at lunch time. But they had my order ready before I could even pull around to the window. And that's not even the craziest part... The order was correct. read more

I'd think all Chick fil A's are pretty much equal, but this is the worst Chick fil A location I've visited. On my first visit they put cheese on my chicken sandwich and today, my second visit, they've messed up my order again. They're currently drive thru only so I had to go all the way back to the drive thru, but decided it was worth it today. They were so nonchalant and acted like I was inconveniencing them when I was told to park and wait. I've now been waiting in my car long enough to want to write a review and say I'll be driving to any location but this one the next time I want a chicken sandwich. Will updated if anyone ever brings me my correct order in the parking lot. read more

I have been to this location many times. I live in West Asheville and work in North Asheville and actually find myself often wanting to come to this chick fil a because I love CFA, it has a great location and the inside is one of the nicest CFAs I've ever been to. Today I came in and was recognized by a staff member, I was welcomed and given exceptional service! The staff member went above and beyond to ensure my order was fulfilled and I'm not kidding when I say that my fries were literally overflowing. Totally coming back for this kind of service! read more

5 Stars...of course it's Chick-fil-A. Went to lunch on a Thursday. The parking lot was packed but no lines inside. Ordered my food and then before I even paid my tray was ready. Crazy fast. They have this game down. This Chick-fil-A does only have one place for the trash inside. Seems odd. And I wish all Chick-fil-A had hot fudge. I would get the ice cream more if they did. read more

I wanted to give a shout out to an employee named OSHA at the Merriman Avenue Chick-Fil-A. My credit card slipped out of my hand while handing it to the attendant. It fell straight down and I was unable to open my door to retrieve it. The line was back to back with cars behind me. OSHA somehow maneuvered her body out the window and reached down far enough to pick it up. I couldn't believe she did what she did. Thank you OSHA! The food was delicious as always. read more

Fast and friendly service, hot food, what more could you ask for. Still the best spicy chicken sandwich.

Best. Chicken strips are surpassed only by the stellar service. These people understand "fast" food.

Like most CFA locations, puts others to shame, but somewhat sub-par for CFA standards. Had wrong order several times, always seem to be staff standing around while there are lines, and getting a refill takes an act of God or three acts of Congress. Not a staffing issue, but the traffic flow around there and the two grocery stores is always a nightmare. read more

The slowest Chick fl a I've ever been to! Good food but dang it's slow at this location

Stopped by here with my parents and sister when we were traveling to Charlotte,NC and were exploring Asheville downtown. I'm usually not a fan of chicken and eat only beef and steak but the chicken here is actually pretty amazing! People working here were welcoming and nice. Will stop by again if I'm in town! read more

So I gotta say that Nance and I have been hearing a lot of buzz about how impeccable both the food and service at Chick-fil-A are, and we were just over the moon excited to try it for the first time for our date night last week... ... unfortunately things took a very strange turn. Both stars are for the service, which really deserves five stars. It was top notch, if not obsequious to the point of being a bit creepy. (Why are y'all getting so much pleasure about my food? I'm spoken for boys!) But The really weird thing that just ruined an otherwise lovely experience was the food. The entire menu is full of dead flesh. I mean hello, do they think we're zombies? It was so surreal and sad to be surrounded by dead bodies. Nance and I tried to tell people what they were eating, but no one seemed to notice. I don't know what's in the water there, but beware, they will try to feed you necrotizing flesh! I'd love to give this restaurant a five star review, the people working there deserve it, but it's a violent nightmare in there!!! The sweet tea was super duper though. read more

This rating has nothing to do with the quality of the food at this particular Chick-fil-A it has to do with the quality of the service. When I go in there around 8 p.m. they seem to block off the nicer seats. Then big block off the bathroom for cleaning, and don't tend to reopen it. I don't understand what's going on there are they lazy? Why is it that they take that period of time not when the restaurant closes to clean their bathrooms? It's the second time I've had to leave and go to a nearby grocery store to use the facilities after eating there. Shameful read more

I called in asking for catering for me and my husbands gay wedding they immediately hung up after I asked them very homophobic 0/10

I am so glad their Southwest Chicken Salad is back, and the lime avocado ranch is the perfect match (IMHO). I'm slowly getting used to curbside ordering. As long as I already know what I want it's not so intimidating, I guess I'll just keep ordering the salad, that's not a bad thing. read more

My dad n I got a chicken sandwich today and it was the most nasty sandwich we had ever tasted n I usually love Chick-fil-A for years and I had ate at many Chick-fill-a places n they were also good; however, our experience was not good at the one on Merrimon. The sandwich was Bland and had no taste. McDonalds McChickens taste better than that read more

I love Chick-fil-A! We go there quite often and always a great experience! Their chicken biscuit for breakfast is amazing! Also, Their southwest salad is sooooo delicious, my favorite salad ever! read more

4 hours now and my stomache is KILLING ME. If not gone by morning I may need to go to ER. Plus they screwed up my order. I wanted a bbq chicken sandwhich yet they gave me a NASTY OLD someones request of no lettuce spicy chicken sandwhich. I was STARVING and just got off work.. felt defeated and tired so i just ate it. OMFG MY STOMACHE IS KILLING ME. not sure if spice or old or food poisoning. I live close by but will never return. The pain i am in is not worth it. I am downing tums like crazy. I dunno whos fault it was but a reminder that fast food is nasty. Bye Chicklecia. Back to the toliet. read more

I can't believe I'm writing this about a chick-fil-a, and I hope the operator appreciates my criticism because I have came here twice before and it has not changed one bit. I feel like it has become worse. To start I only eat at this specific establishment when I'm in town and the first time I ate here the food was cold and I didn't like the McDonald's quality service they provide, which is why I don't go to McDonald's. Okay maybe I just got the last few sandwiches from the fryer, no big deal. Second time I ate here about a year later I get the exact same Mcdonald's service(I don't like having my name yelled out like a dog). So I make a formal professional complaint to the operator, whom must have not taken me very seriously. My criticism was free to help his establishment give a better quality service and in turn reap the benefits. So we fast forward about 6 months and once again I'm in Asheville. I try my luck once again but in disappointment I am obligated to write this ugly review as I'm sitting in this establishment. To start, as soon as I walk into the restaurant the place is empty and there is no line of cars in the drive thru. I look to where they have their food warmers and it filled to the brim. I mean sandwich bags and fries are falling onto the counter top and over to the floor. Who knows how long the food has been sitting there? So I start ordering my food and I see and before I even finish each order they're just grabbing food from the overfilled warmer. I get my food and I can tell just by looking that the fries are cold. I sit down and sure enough my entire order was cold as I predicted. I asked them kindly to get me fresh Frye's at the Least and they just grab another box of Frye's from the same warmer as the other fries. Also, I'm pretty sure that the temperature of their chicken has to be served or at least checked to make sure that it stays constant above 140 f. To end this note, I don't want my money back. I ate the food because I don't believe in waste. And I encourage patrons to eat elsewhere. The chic-fil-a in Hendersonville is the only chic-fil-a that has exceeded my expectations. read more