My husband and I decided to pick up some milkshakes from Chick-fil-A. We ordered two Cookies and Cream Milkshakes and one Frosted Lemonade. The service was good. We drove up to the drive thru and were greeted by a friendly person who happily placed our order and took our name and payment. We then drove up to the pickup window. Upon driving up we were once again greeted by a friendly person that asked us for our name. He told us that our order wasn't ready and asked us to move up slightly. We did that and waited a few minutes. He eventually brought us our order and we were off. Overall the ordering and the pickup process in the drive thru was quick and easy. Getting our Milkshakes and Frosted Lemonade was a positive experience and my family enjoyed their cold sweet treats. read more

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We are visiting the area for a few days & we stopped to grab a quick bite. The food was great. As always. No difference from anywhere else. The difference is the service. One: they have table service. Yup, my lazy bum doesn't even have to stand in line. They even brought us a couple of cookies compliments of the kitchen team. Like seriously. So nice. Every single person was smiling, happy and enjoying their job. Not phony happy...real happy. I appreciate everyone here and their efforts to make our experience a good one. They have a mouthwash station in the bathroom. Ha! Cool. read more

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Chick-fil-A is always one of my favorites... Unfortunately this location is very difficult to get in and out of because the line is always wrapping around the corner and blocking the entrance. I guess you just have to make sure you missed the lunch rush. The line does move really fast and the staff is always very helpful and friendly with all of your orders. It is usually about a 10-minute wait but I guess that's about as good as you can get at any Chick-fil-A. They do have two lines to help push things along. My kids love the chicken strips and who can't go wrong with their sauces :-) read more

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Forever will love chick fil a! This location sometimes forgets to add food or it's not the best. Otherwise 80% of the time, it's delicious and we get everything. Staff depends on the day, but we've never encountered someone rude. Inside is nice and clean, lots of seating. They have outdoor seating as well. Drive thru lacks in speed sometimes even with the mobile express, the kids like to chat and joke a lot at the window. Food is always hot though. read more

Great service tonight. Good crew! Got the order right. Friendly attentive. Good job. Like to see this during the day time

Being a regular customer of Chick-fil-A I was quite disappointed in the attitude of the person who took her order. Grace was pushy and aggressive, she did not say hello she actually started off the interaction with "yeah what can I get for you." Her whole attitude was that we were just a bothersome thing she had to do during her day. Well, she kind of ruined our day with her our day with her bad attitude. Especially because not surprisingly she got the order wrong. Very sad especially since, I know that is not what Chick-fil-A is about... Food was mildly warm, seemed like it had been sitting around for a while. And of course no napkins. read more

We ordered two sandwiches delivered and got one. $35. Dang. Is already ridiculous but when you're at home feeling bad, you order.

I love me some chick-fil-a but this was a mess. Redeeming quality is that the food was awesome as always. We got to the window and they literally asked us what we wanted because there were like 30 bags of food that they knew nothing about. "You want a Cobb salad?" Nope, we ordered a sandwich.... "You want a kids meal?" Nope..... finally we got our order but it seemed like it needed a management upgrade I think. Food was awesome, again... read more

Let me start by saying this is partially my fault to continue to go to this location to get dinner for my family due to after work events and because it's a little more convenient then the location on mopac & 290. My mistake to continue to support a location that seems to have a systemic issue with providing a full complete order to their consumers. We usually perform a 100% review of our entire order before driving away as we have yet to receive a full order and have to get out of the car with the receipt in hand to let them know what we were shorted. Today we sent one of our family members to pick up the order for us and to no surprise it was missing one of our family members meals. We do understand that we're a larger family and to always complete an order for 5 is not always easy however, how does this happen every time?? This was the final straw for me. At this time I have no plans on returning back to this location and I strongly recommend anyone that does plan on going to this location to double or triple check your entire order. I hope at some point their management team will look into the true root cause leading to issue and implement some corrective/preventative actions to address this as you should not have to verify orders that I believe you paid relatively higher $$ just to receive incomplete orders. Take a moment to read some of the other 1-Star reviews. A lot of the same comments. Really big issue that needs to be resolved. It makes me question the entire franchise label. read more

They were good but got our order wrong it was good but could've been better wompedy womp p.s hair in my food read more

I went Saturday late in the afternoon. I normally use the drive-thru. Today I went inside the restaurant. It wasn't busy; there only a handful of customers and there were plenty of employees. I had trouble finding a clean table. The host for the dining area was busy visiting each empty, dirty table, carefully placing a square towelette and mint on each one. After he was done went back to his station. I watched for 20 minutes. Not a single table or seat was cleaned with anything. Is it's now my job to clean my own table? The tables, seats, floors were gross. Someone's going to get sick. I'm not eating here anymore. read more

The service is incredible! We ordered from our table. After we received our order, three different employees came by to see if we needed anything and asked how the food was. Our grandson always gets the kids meal nuggets and scarfs them down! read more

Why is there a wait to be seated sign if no one ever comes to check you in? Then there is just a random mob at the counter with no discernible line. We left after 20 minutes of not being able to order or even know when we would get the change. Terrible management read more

I love chick fil a and have been going to this location for so long. 5 stars because usually it's incredible. But pleasseeeee when i order a spicy sandwich with no pickles add American cheese, it's because i want a SPICY sandwich, with NO pickles, and ADD cheese. It does NOT mean i want a regular chicken sandwich with extra pickles and no cheese. Please stop doing this when i order online read more

We are here on a Monday at 115pm and this place is a mess. Tables not cleaned floors not swept. Slow counter people making a long wait. We bought the the 12 piece meal and the food was good and hot. Trash cans inside were overflowing and needed to be emptied. I don't know why the place was so unkept but definitely needs supervision and attention to cleanliness. No excuse for such read more

This used to be the only place we would come to for fast food and we used to come pretty frequently. However, we started getting a lot of incorrect orders and often wouldn't notice until we got home and would have to drive all the way back. Management wasn't super nice about it. It would be things like the food in the bag not being what we ordered, things we paid for missing and not in the bag, regular buns when we asked for gluten free and the receipt showed "gluten free." Mistakes happen, they're only human, it just became more and more of a regular occurrence. The young adults who take the orders do a good job and are very nice and we love that they often support literary by having books in the happy meals and such. Sadly, we finally stopped coming because for whatever reason, after our last three visits, we all felt sick to our stomachs after eating the food, so we finally said it was time to stop coming. We may try it again at some point in the future but not for now. read more

It is Friday morning 7.35 Am . I bought a 10 count chicken minis. The chicken minis were cold and the chicken tasted nothing like a Chick-fil-A standard . This is a really Chick-fil-A near dripping springs.. Hopefully they up their game. I have attached a picture. read more

Chick-fil-A - Chicken minis - Fast Food Near Me - Austin, Texas

With such sadness going on in the world today (COVID), we seem to rush out and get what we need and come back home into our safe surroundings. This AM we had to run out on an errand and in our return decided to drive thru Chick-fil-A for a couple of breakfast biscuits to take home. Much to our surprise after the cordial individual taking our order and then reaching the pick-up window ready to pay, we were informed, "this one is on us!" I must have looked silly to Sierra when I replied a double take "excuse me". With a smile, she repeated herself. What a surprise. A welcome one. I can repeat it over and over again, the chicken biscuits are awesome. But especially great today for free. Thanks morning staff for breakfast. As many, I was so engaged in driving through and coming back home, yet you let me take a second and realize, despite everything, it can be a wonderful world. read more

i like dic-fil-a a lot but they always get my order wrong here. super sad because this is all i have to look forward to. my pet lizard is in the hospital and all i wanted was a big mac but they gave me chicken nuggets. read more

Regarding catering. Order was 30 minutes late from scheduled pickup time. Lack of communication to me in the store about the status of my order. Upon arrival with food, discovered I didn't get half of my order and got someone else's DoorDash order included in my scheduled catering delivery. Food was also cold. This location is unfortunately not up to par with the rest of the stores. Everyone was running around busy, frustrated, and not communicating effectively to one another. Won't order here again. I ordered $350 worth of food and was not a priority to get what I expected. read more

Opening Day! This brand new Chick-Fil-A is in the new Belterra shopping area. It was already busy around 7 this morning. The staff was ready though and very friendly. I was through the drive thru in minutes, even though there were several cars in front of me. The food was fantastic and there didn't seem to be any opening day hiccups. So excited to have another location to visit. read more

Andrew took our order for breakfast. He was awesome. The girl giving out food was RUDE and acted like a small child and even argued with her coworkers. I have never seen this at a chic fil a. Reading previous reviews this appears to be a trend with nothing been done to correct. The food wasn't correct either and when asked to correct the rude girl argued. Terrible service by one ruins the whole. read more

You guys should push to get coleslaw. Coleslaw on a chicken sandwich would be great!!! Thanks for everything else. read more

Literally the worst chick fil a set up I've ever been to in my life!!! The entire parking lot is the drive through!!!! We had no clue how to get into the building. I had to ask the drive through associate how to get in. Once we finally navigated ourselves into the building..we seriously had to figure out how to just sit down! A sign said wait to seat yourself but two managers were having a shift meeting right in front of us and weren't seating us so then we had to walk to the counter and ask how we order or sit down. They said we cannot order at the counter, but could seat ourselves. We sat for a good 5 minutes before anyone took our order. I hate this new chick Fil a set up but this building was frustrating on frustrating on frustrating!! Save yourself the hassle and find another chick fil a or better yet go to Canes!!!!!! read more

The drive through is always freaking slow at this location Do better chick fil a ur a fast food restaurant read more

I am so tired of having issues with this Chickfila. Wrong or missing items from my order. Dry, old Mac n cheese and nuggets. Dried out chicken sandwiches and they always shortchange us with fries. I just waited in line for 10 min then told to move over to the drive through parking and wait another 15 min for my small mobile express order. I completely understand that everyone is short staffed but this is ridiculous. Such a shame because I've never had such poor service at any other locations. read more

This Chick-fil-A needs corporate to come in and help them get organized. Wait times are horrible, orders are usually incorrect and the "express lane" is not helpful at all. The runners run orders out to people who are 2-3 cars behind you so you have to wait for no reason. Very, very disappointing for a Chick-fil-A store. read more

Terrible. Wanted 20 minutes for food. People that ordered after us got food before us. Don't think there was a manger working.

Got home missing 2 chicken sandwiches, seems to be the regular at this place. First time disappointed with chick fil a Won't be going back to this one read more

Robot rolling around serving food instead of humans. Had my 5 y/o crying and scared so we were forced to leave. I find it weird and sad. What happened to human interaction? This isn't China. Not to mention people need jobs and shouldn't be replaced by robots. read more

I've been here about twenty times thus far. Always a good experience! The management here is very active and present, sending out coupons and benefits regularly. There have been a couple of times when I've had (minor) issues with my order, and they have always made it right with a smile. As a general statement, what I like most about chick fila as a franchise is that you can actually see the younger employees working there being professional and learning invaluable leadership skills. Keep up the good work. read more

So this place is even graceful after a mistake. Missed some of the Holy Grail of condiments so headed back because chick fila sauce is worth it. The gal i spoke with was super nice, seemed concerned they had made a mistake, and even brought me a warm meal with my condiments. Free cookie is always nice but quality of people is even better! I love this Chick Fila read more

Inside service lacking in every respect! Not any real effort to service, just smiles. read more

This is a really bad chick fil a. It is very inaccessible if you want to walk in to sit inside. It's very hard to figure out where to go. Lol. A handful of the employees are really nice. You get good service if you go through the drive thru. But indoors, it is so awkward and slow. And not really very friendly. It's more fun to go to other locations. read more

Overall, we still like this location. The staff is friendly and the ordering process has been consistently smooth. Lately we have noticed considerable drop in the quality of their salads and nuggets. The vegetables and fruits are soggy. Nuggets are overdone--no longer tender. Not sure where to submit feedback privately. We hope the management team sees this feedback and takes it into consideration. read more

This can not be a Chick-fil-A. I have finally given up on going here because each and every time the order is in correct, food tastes bad and last time I got sick. They have will offer you food that you did not order. Actually it was a mess prior to COVID. This location needs to be closed. read more

Okay, I literally made an account so I could leave a review. I live locally and go to this chick fil a a lot whenever I need something quick and not too unhealthy. Cold chicken wrap is great, spicy delux is super. Super fast, very friendly, and they've never gotten my order wrong, not even once. Main reason I'm just now leaving a review is that I just got the best service there from a young lady named Amanda. She was so nice, so personable, and everything I imagine Chick-fil-A looks for in an employee. Just wanted to give a shout-out because this girl deserves a raise! Y'all got some real gems on staff! read more

I ordered two chicken sandwiches, went home without checking the order, and there was no chicken in the sandwiches - LOL! I called and the manager was kind, but said I'd of course have to come back and nothing was compensated, I wasn't given credit, nothing. So I decided not to drive back 20 minutes and wait another 20 for the chicken I originally ordered. Oof! read more

I usually never write bad reviews, especially for one of my favorite fast foods, but this was ridiculous. The staff is very inexperienced, I went to the window, they kept asking for my name and got my order wrong and had to go back to get my missing items. Went inside to get a refill and the guy said he'll only do it this time. I asked how come they are not open inside and the staff gave me rude answers and dirty looks. This location could really ruin the reputation of chick fil a. Corporate should really look into this place. Every single chick fil a in Texas that I went to was open inside and had refills but this one. they acted like I asked for a free meal not just a refill. Staff doesn't even say 'my pleasure " or at least you're welcome. Very rude people! read more

Maybe covid has something to do with it but their app and ordering service is terrible. Not one time terrible but two failings. Navigating through the app is confusing and not intuitive at all. Took as much time to get through the app as it would to drive up and order. 50 mins after ordering I have my goon but over rated fast food read more