Our order was 25% correct. I'm glad the item was at least chicken but the wrong chicken. Dressing was not included. The ingredient we asked to have taken off was included. The fries were blah. I guess it wasn't our day. read more

Their French fries have a dedicated fryer, meaning they are gluten free. I'm not sure about all locations, but this one does. As someone with Celiac's, there is actually a fast food restaurant I can eat at with more than just a premade salad as the only option. I asked about their frier and explained my situation. They also put an order in to change gloves before handling my food as an extra precaution. So I was able to have fries and the grilled chicken sandwich with the gluten free bun. Also my kid loves eating here and has her shoes off to go in the play area before we even order. read more

Food was great. The décor is always nice at this location. The drivethru is a mess. This is the third time I have kept it simple and they still got it wrong. I up-sized my soda and fries....soda was not full and neither were the fries. Why pay more for a half full order of fries? The lady at the outside kiosk kept calling me Joanne. No...Sarah. The people inside....also thought I was Joanne. No....Sarah. "I hope Joanne ordered what I wanted!" said with a smile. I asked for 3 cfa sauces. Got one. They forgot the two mayo for my sandwich. This location consistently messes up when I go through their drivethru.....busy or not busy times. Food taste and quality/Décor and Cleanliness five stars. Disappointment....on several drivethru occasions......two stars. Looks like they are trying to be efficient...but they haven't figured it out. read more

I only eat fast food in an emergency or when I am on a road trip to upper Michigan, but I make an exception for this special place. The egg white chicken sandwich on an English muffin is one of my favorite breakfasts. Their standard chicken sandwich with honey mustard sauce is a great lunch. If you are a fast food person, need a cheat day, or have just never been, this is a must stop at. The hallmark of their brand and the most notable part of the experience other than the food, is how polite and careful the employees are. What a great concept for fast food! Keep up the good work. read more

This is my new go-to, whether I need to grab something on the go in the drive-thru, or have time to sit and eat. The staff is always friendly, the restaurant is almost always spotlessly clean (with the exception sometimes of just after a busy rush), and the food is delicious! For parents, there's an enclosed play area which works well for kids of all ages from toddler on up. Free WiFi, drink refills (on fountain drinks or teas), and a cheerful "my pleasure" are up to the normal CFA standards. Don't forget to download the app and set this as your home store to be notified of frequent events or free food! There's also a patio with a few tables with umbrellas if you'd like some fresh air with your food in warmer months. But it's the little things that set this Chick-Fil-A apart from others in the area. Things like buttermints in the condiments racks, mouthwash and newborn diapers in the bathrooms for your convenience, lots of family and kid friendly events, and several times a month (usually) with free food or drinks. The owners work right alongside the rest of the staff and you may see them taking orders or serving food, and most of the staff is marvelous and friendly. The food is always delicious and, to my mind, well worth the extra bucks from what you'd pay across the street at the McDonalds. Whether you have five minutes or an hour, on a first date or out with the spouse and kids, this is a great spot to check out! read more

Chick-fil-A - Drink, waffle fries, and chicken strips - Fast Food Near Me - Brookfield, Wisconsin

The McDonald across the street should take a lesson from these drive through professionals.

I love coming here almost every morning for my breakfast, but this morning I found one mouse walked close to my table while I was sitting down . So I went to tell one of the workers and seemed like she did not care for what happened. She only said she would let them know. Then i waited to tell another worker and she went to look for it and told me they had called the company . So disappointed about how the big corporation manage the cleanliness and the customer service they reacted to customer. It really ruined my morning breakfast. Will not be coming back this location. read more

How on earth can Chick Fil A ever get less that 4/5 stars? This place is top notch when it comes to fast food. It is the best food there can be for "Fast food" and even if you might not agree with that, it is impossible to say any other place has nicer and more polite workers. Whenever I come I order the spicy Chick Fil A Sandwich with pepperjack cheese. It is always hot and fresh. And always JUICY and TENDER. Keep up the good work Chick Fil A! read more

One of my favorite places to eat. Great customer service all around. Layout for the entrance is kind of strange as well as where to park. Partly because of the drive thru layout and being in a major shopping center parking lot. read more

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LOVE their chicken sandwich and waffle fries. Chicken is seasoned perfectly. Super friendly employees without attitudes.

This isn't typically my home chic fil a location but it surely is a great one! I ordered curbside pickup which was seamless and excellent customer service. Not only was everything in my order correct, the app was easy to use, it was timely the girl who brought my order literally RAN it out to my car. I don't typically see people working that hard (especially in the fast food field). It was extremely refreshing. My food was piping hot and delicious per usual! As I waited in the curbside order I also took note of how fast the drive through was moving. read more

Worst outlet and customer service. Will you be never sure you will get the correct order. I had 3 lemonades in my order or carryout and they didn't even bother to give a tray to for those and not even plastic bags for carrying sandwiches. Just dumped them in to my car. Never get exact sauces which are there in my order. Never going back to this outlet read more

SAD EXCUSE FOR A NIGHT CREW!!! I don't know what going on there but they had to remake my simple salad not once but twice and this isn't the first time. There have been multiple occasions when this night crew has messed up my entire order!! If it isn't my salad it's my drink, or the size of my man and cheese, or something as simple as forgetting the bacon on my club sandwich, ITS IN THE RECIPE HOW THE HELL DO YOU FORGET THE BACON!!! Tonight I had enough of them screwing up my order so I finally came in and told them they need to get their act together THIS IS NOT HOW A NIGHT CREW SHOULD BE RUN!!! the amount of free food I received because they continuously messed my order could stop work hunger!! And then they try and make it better by giving me a free salad card for my next visit like excuse me why would I use it ? Just for y'all to mess it up again!! The Assistant Manager who helped me was nice, but having to remake my salad three times still isn't okay. I don't want free food, I just want my order right the first time! read more

Forgot my straw on my delicious drive thru strawberry shake. Ruined my experience. Still love your food though. read more

I love this Chick-fil-A! This is my first time visiting this location and whenever possible, it will now be my go-to Chick-fil-A! When I was there, I spoke with the manager and she told me about all of the great things that they have going on...story hour once a month, family STEM night, breakfast bingo, mystery breakfast Fridays, and more! I love Chick-fil-A in general, but LOVE how this location is so involved in the community! Will definitely be back! read more

I can never get over how great these people are! Always happy and smiling. They treat everyone with kindness and go above and beyond every single time we are there. Great place to go with the family and the food is always great! read more

Horrible customer service. If I could give a half star I would. I won't go back to this location it's not worth my money or the drive. I'd get better service where they treat all customers great and don't discriminate against others at other locations. This particular Chick-fil-a is a disgrace to the company name read more

There are two Chic-Fil-A locations near me, and I go to this one simply because it is closer. I have come to expect very poor customer service at this location, however. I've been to numerous Chic-Fil-A restaurants and this one does not hold up the standard. Staff seems like they have never received much training, multiple times they've brought me the wrong order of food when I dine-in. Very lackadaisical people working here, and it's disappointing. This restaurant could afford to learn something from the other Brookfield location, which I believe is ran extremely well. I love Chic-Fil-A, but I truly do not enjoy visiting this location. read more

Probably my least favorite Chic Fil A in the area. First of all, there is virtually no parking. I think the parking lot holds about 15 cars. Then I get inside to discover the line is slow; the fries are super salty; and the lemonade is straight lemon water. I love CFA, but will not be back to this location. read more

Disgusting food lousy service. STAY AWAY G across the street to McDonald's !! Very unsafe pick up area

Not a good experience after a 30 minute drive to get there. The ordering system seemed to not be able to hear me despite being quite loud. They folks kept taking car after car from the other lane and after 6 cars drove by I was angry. My daughter ordered but I was not going to hand an additional 25 dollars to be treated poorly. Had a chat with the woman taking charge card info. And she said what happened is not supposed to go on. She said the manager would be waiting at the pickup window which did not happen. I asked for a manager and that was useless. Saw about ten people standing around doing nothing. Great. My daughter lost her appetite after all the stress and lack getting things better so 16 plus dollars of food was thrown away from this rude place. Seems like this could have been fixed and recovered in the 15 minutes we were waiting but you would be incorrect if you thought anyone was trying to fix stuff. Funny deal was this place is a 30 minute ride in minus 4 degree weather. So we were expecting better results. The last time I was at this location I was charged for both my daughters and my meal. About 35 dollars. But all my food was missing. I got nothing and that was that. So my expectation of this location was pretty low. I keep hearing stories of how awesome this place is.. but my results have been the opposite. read more

I am new to chic-fil-a and did not have a good experience here. They forgot one of the items in our order and we're out of something else that we wanted. The food we did get was lukewarm and tasted like it had been steamed all day. It was not good at all. I don't get what the buzz is about. Much better options out there. read more

Don't get me wrong the food was amazing but they gave me the wrong order and yeah yeah ik i shoulda looked at what they gave me before i left but i didn't believe i had to because i was the ONLY one in the actual line ‍ cmon guys pay attention it's ur job read more

First time in this location and I'm not very impressed. I don't know its because they just opened recently but much slower than the other chic fil a in brookfield. There were still good number of staffs but they looked like they cared more about drive through than dining people. I came on Saturday and most of them looked like high school kids and they looked like they didn't care about customer services. They didn't seem very happy working there. They seem more like clock in and clock out people. Definitely need more staffs training in this one. However foods taste as good as just like any other chic fil a. Hopefully my next visit is better than this. read more

As with all locations I've been to great food and great service. We barely had arrived to our seats and our food came. Staff is incredibly friendly and helpful. Love Chick Fil A read more

This is a brand new Chick Fil A in the area. The have great food & equally great people! :)

Chick fil a is awesome, one of my favorite restaurants I always get there chicken nuggets, the fried part is awesome and I love how if you get a kids meal then you get a free scoop of icecream too, they are always busy, and that can also be kind of is annoying that they are closded on Sundays, I love that it is no popping up everywhere in Wisconsin, the only time we used to go to chick fil a is when we went to Georgia to visit our cousins. read more

I don't know what they do during training but they are the most polite people. They have very organized drive through employees.

Very bad. I wanted to substitute a cookie for fries on a meal and I was told "No" so I had to pay extra. I got a tea with my meal and again was told no when I asked for a refill. My fries were soggy and not fresh. The saltine crackers were stale. Also there was a small spider in my sandwich. Bad service. Bad food. Usually I like chick fil a. But today it was NOT good. read more

There is only a few things on the menu,same thing for the kids meal their's only 3 things. Kids need more food, kids can get really really really hungry. I went there Saturday (11/23/19) and I was starving to death. But look on the bright side their food is delicious and great. read more

Love Chick-fil-a, however this location is very dirty with poor service! Very far from the excellent service Chick-fil-a is known for.

Disgusting food and horrific, disrespectful staff. I visited this place and went through the drive thru a few months ago. I wanted to see for myself why people like this place. Service was quick, and I was sent on my way with a "have a blessed day". That's where the positives stopped. I found the chicken sandwich to be greasy and so salty it was inedible. I have absolutely no idea why people like this food. I also don't understand how a restaurant chain with supposedly Christian values would employ workers and managers who lack courtesy and respect for all customers. I am upalled by the recent treatment a young woman with Down Syndrome received at this store. It's shameful. Common courtesy, patience, kindness, and understanding were needed and were not shown. Definitely not Christian behavior. I was not going to post a review of my experience 2 months ago, but this incident compelled me to share my dislike. Everyone who considers visiting this restaurant needs to know about the discriminatory treatment of customers here. read more

Chick-Fil-A is one of the best fast food restaurants in the world. Chick-Fil-A has the at the nicest and most helpful workers. The food is amazing and has something for everyone to eat. The religious concept of Chick-Fil-A not be open on Sundays is truly amazing. Chick-Fil-A is the best fast food restaurant because it has the best environment and food. The workers at Chick-Fil-A are some of the nicest people you will ever meet. They always do a great job at making your food how you want it and make it with great care. When waiting in line or in the drive-through line you do not have to wait very long. The workers like to work fast and careful and get you your order quickly. When you get up to where you order they will greet you with a smile and say hello then proceed to ask how you are. Then they will take your order and listen to everything you said and if they missed something they will ask you again for what you said and get the correct order so you have exactly what you want. When you receive your order you will get a thank you for coming and supporting the business. Chick-Fil-A workers are some of the best and nicest people you will ever meet. The food at Chick-Fil-A is amazing and there are things for everyone to order. The chicken is some of the best chicken you will ever eat. It is cooked perfectly and is never burnt or under cooked. It is soaked in the right amount of oil to fry it and make it nice and crispy. Chick-Fil-A can make chicken in any form, from nuggets to a sandwich every option is amazing. There are many different sauces like barbeque and polenisan sauce, that are amazing with any form of chicken. When take a bite your taste buds will be popping with the savory flavor of chicken and sauce. Chick-Fil-A shakes are also amazing and have the right amount of thickness that you can still drink it out of a straw. Although most things on the menu are all products with chicken, but there are some vegetarian options like a salad. Another thing that is amazing about Chick-Fil-A is the concept of their religious beliefs and the concept of being open on Sundays. The bible says to keep the sabbath day holy and not work on Sundays so Chick-Fil-A is closed every sunday. Chick-Fil-A tries to glorify God and be a faithful steward to all. Chick-Fil-A is the best fast food restaurant because it has the best environment and food. read more

I arrived at the Brookfield Chick Fil A with my friend for lunch. The line to order was LONG. It was finally our turn I placed my order and the young man behind the counter looks down at my friend filled with condemnation and judgment and says in the tone I'm unwilling to duplicate, "What about HER?" I looked at him and said she'll be placing her own order and paying for it herself. She promptly tells him what she wants he gives her the total and she pulls out a $20 bill and a $1 bill and hands him the one he makes a smirk and scoffs at her I ignore him and tell her oh no honey you need to give him the 20 she gives it to him. He then takes a handful of change raising it significantly above her hand, as if not touch her and drops it. Of course, it spilled out all over the counter. I reached over to pick up all the coins as he stood back and stared. He gave us our drink and said nothing . . . "Not my pleasure", not "Kiss my butt"... NOTHING! We said Thank You and my friend said thank you to the man who discounted her and dismissed her. I went to the car and called the manager, not surprisingly, HE too had an 'attitude' and in short order, before I even explained what had happened, he took on a VERY ugly tone and told me to "NEVER come back to 'his' restaurant" and to "NEVER call the store again!". This store CLEARLY lacks the Christian corporate culture they seem so proud of. If you are so inclined, please avoid the Chick Fil A at Brookfield read more

As we all know the customer service is awesome! I've been to this location many times as it's close to work. When I ordered the minis the bread has been harder than normal and this is on more than one occasion. I also ordered the burrito once and it completely unraveled on me :(. Recently I've ordered the egg and biscuit and Italy been pretty good. Anywho, I will always eat here, even as a new vegetarian. Yes, I will always find something. read more

We drove through the drive thru and first of all, the lady taking our order was talking to someone else and asked us to repeat our order and then when she asked us how many sauces we needed and my boyfriend went to ask me how many I wanted, she said "Hello? How many do you want?". Ok so we had to wait for you to finish your conversation to order our food and you can't wait 2 seconds for us to say how many sauces we want? Probably the rudest customer service I've ever received at a Chick-Fil-A. read more

Love other Chic Fil A restaurants, but this location has terrible customer service. Very disappointed!

Gave us free food, great atmosphere, dee was the plug. Overall such a great experience for my classmates and I.

i normally love chick-fil-a but have been to this location twice now and have had terrible customer service experiences both times - which is bizarre because chick-fil-a is known for their excellent service and I've had a great experience at other locations. i will not go back to this location. read more

Friendly staff and good food. Restaurant was clean and looks nice, as it should being that it's new construction. Staff was friendly and fun to interact with. read more