Potbelly Sandwich Shop has definitely grown on me. In my initial experience with them, I ordered a sub for delivery. For whatever reason, I wasn't expecting it to be toasted and I don't think I figured out the online ordering well because it was very plain. The last couple of times, I've been in house and have enjoyed the experience. First of all, their subs are primarily meant to be toasted. I really love their tuna and swiss with all the fixings (including, for a small fee, avocado). It's great! Their subs come in three sizes, skinny, original, and big. I typically get the original, which is still plenty big! Their set up is order at the counter and then move on down the line. Instead of having all the condiments visually in front of you ala Subway, they have a list of what you can get on your sandwich and you just let your sandwich maker at the second stop know (the first stop, you just tell them the sandwich, size, and bread type). They don't have quite as many veggie options as other chains to top your sandwich with but they have enough to give your sandwich a little veggie oomph. All in all, a great spot to stop for a quick sandwich. Get to it! read more

It was exactly as I expected it to be; clean restaurants, pleasant staff, adequate ingredients, fresh toppings and toasted sandwich. Nothing special, but good enough and filling. read more

Good wrap, fairly expensive for what it is. Service was good, I hate being coerced into paying a tip for something I have to wait and stand in line for at a counter. read more

If I could be best friends with the staff here, I would! Location is conveniently located, has ample parking, and offers a large seating area! The menu is varietal without being overwhelming. Having everything made to order with that level of customization really shows the freshness of their food. Their rewards program is great and offers easily achievable rewards. Everyone was so friendly and kept the place tidy and running well. We went around a normal lunch hour, and we didn't experience any sort of wait. It was calm and enjoyable to dine in. We'll certainly be back! read more

No ice. Empty sodas. Greasy tables. Nothing remedied or attempted while we dined in. Not great experience unfortunately.

My co-workers and I came for lunch. It does get pretty busy during lunch time but the staff does a good job of getting every in and out fast. They had a lot of menu options, anywhere from sandwiches to salads. I ordered the A Wreck with multigrain bread. The bread was really soft and not dry at all. This place is perfect for a quick lunch or catching up with friends! read more

Potbelly - A Wreck - Sandwiches Near Me - Brookfield, Wisconsin

I really like the sandwiches here. Very creative and tasty. Nice convenient location right on Bluemound road. You can order online and grab and go or just stay for lunch. Downside, on the expensive side. At the end of the day, it's still just a sandwich. I know inflation has made things more expensive but remember what it is you're trying to sell and price it accordingly. I would like to eat here more often but it's the prices that keep me away. That being said, when you do eat here, the food won't disappoint. read more

Great soups! I am a soup lover and potbelly has a great tasty selection that scratches my soup itch. Mmm

Today I had to visit an old friend, when I lived in Chicago and Potbelly's was a single location on Lincoln ave it was a good weekend when we had a sandwich and a shake. Since moving and them franchising I have not been back much so today I would lunch here. The Brookfield location was packed with a line on Saturday afternoon for lunch so that's a good sign. I'm going to get my favorite, the Italian hot minus the shake. You can top your sandwich any way you want, I say everything for all. The sandwich is just different enough to separate them from all the other franchises out there. The sandwich is tasty on fresh bread with a chew to it but it's not very bready like other chains. For me the mayo, mustard and pickles combination with the other toppings is what I like about the sub sandwich. If you have never had one, you need to try one and you will understand what makes them different from other chains. Oddly enough my experience vs the Capitol Dr location was better because the Capitol Dr sandwich was less meaty and bread vs meat ratio was like 95 % bread vs meat, see my pictures because the same sandwich looks completely different and why I was in no hurry to go back to Potbelly's in WI. read more

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The food here is always delicious, perfect bread and fresh ingredients. But what really sets this location apart is how friendly and welcoming the team members are. I always feel taken care of and can't recommend this enough for a quick bite to eat! Thank you Potbelly's in Brookfield for always being my go-to treat! read more

I've heard a lot of positive things about Potbelly and finally got a chance to try it out when I notice it introduced the Cubano, the famous Cuban sandwich. I've seen many a cooking shows, YouTube how to and even a movie expressly about the virtues of making this delicious sandwich and thought a sandwich shop should be able to master this easy peasy. I ordered the Cubano with multi grain because I'm on a health kick. And perhaps that was my mistake. Traditionally a Cuban Sandwich is on a white bread roll that's pressed to a crispy, buttery, delicious goodness. I didn't feel this was a good execution. Hugely disappointed. Next time I will try the traditional white bread and see if it's me or PB's take that's the problem. read more

The first Potbelly I visited was in Baltimore, and I've been a fan ever since. This location in Brookfield is nice. The dining room is pleasant and so is the outdoor seating as long as the weather cooperates. I've been here twice this trip. First time I got roast beef original size with provolone, and it didn't seem to have enough meat. So this time I asked for extra meat and there is enough now. I changed up the cheese and got cheddar, but preferred the provolone. There is a double meat option and I think that would be too much! read more

Potbelly - Roast beef - Sandwiches Near Me - Brookfield, Wisconsin

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The delivery driver quite literally spit in my face for not giving them a big enough tip, (I gave them 30 dollars for the tip.) they person (who I'm keeping anonymous,) cursed me out, threw my order into my arms, spit in my face, and drove away through my lawn, I called the manager , and he sided with the delivery man. read more

This up & down restaurant has been better. Promised a free sandwich when I joined app- no dice. Ordered a value meal ... warm soda & no ice. It will be quite a while until I return. read more

One of my coworkers told me to check Potbelly out. It was the best decision EVER. Didn't expect the sandwich to be warm but it was SO GOOD!! Cheddar broccoli soup is incredible. I order pick up from here every opportunity I have. If I'm doing lunch out for the day I'm going to Potbelly. My favorite lunch spot and any time coworkers need suggestions I tell them to come here. read more

Just watched the staff handling an obnoxious customer. The management should be proud, they remained composed and professional. The whole time the young man was asking about what items were wanted on each of sandwich, the customer replied with untrue remarks, such as the customer seeing the meat coming from the fryer 20 minutes ago. This customer was is front of me, with 2 young boys. The 2 boys watching this guy take out his issues on the staff is what bothered me the most. Staff here is friendly! I had the chicken club on whole grain, it was delicious. read more

While in Brookfield we went online to read the menu. My brother in law (BIL) said that they are known for subs and sandwiches. We were able to order on line too and was able to get our sandwiches for pickup. I find that my order was just perfect, my sister had a chicken salad that was HUGE. My BIL had the meatball sub. No complaints from this yelper. read more

They stood behind the counter and ignored us while we were standing there for several minutes, and when I finally asked if anyone was available to help us, they told told us they wouldn't be able to help us for a while because they were too busy preparing an online delivery order for a family that was supposedly highly allergic to everything (but apparently not so allergic as to get up off their butts and come in the store themselves to be absolutely sure things were prepared to their health needs). When I pointed out it was bad customer service to prioritize online orders over customers who made the effort to drive there and come into the store, they didn't care, and still wouldn't help us, so we left. I emailed the corporate office and let them know how this store operates. I haven't been back there since, nor will I ever go back there unless and until this issue is resolved appropriately. read more

The Potbelly franchise restaurant group has, in my opinion, the best hero/sub sandwiches of all the fast food places like it; I mean (much) better than Subway and Cousin's. This location is right on! read more

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Stopped in for my Jammie with everything (and the hot peppers) and with the cold weather I tried the Chili. Very good not spicy but good on a cold day. read more

Normally I love coming to Potbelly's, but my experience yesterday made me question if I want to come here again. I had the mushroom melt - which sounded awesome. What I got was a flattened, tiny little scrunched up sandwich. I normally don't complain about anything at Potbelly's, but the sandwich I got yesterday was pretty disappointing. (see the uploaded picture). Also, if you go, make sure you don't go on a Saturday after a soccer match. SOCCER MOMS EVERYWHERE. It was chaotic. read more

Potbelly - Mushroom melt I received from Potbelly's on 03/17/12. Totally flattened and crumpled. - Sandwiches Near Me - Brookfield, Wisconsin

When it comes to sandwhich shops, I have to hand it to Potbelly's for their consistency. Both the Bluemound shop and the the 124th st shop have good, quick service. Today, I went in during lunch hour, I saw the line close to the door and almost second guessed eating there. But they had a staff member working through the line grabbing orders. The line moved very quickly and the orders were accurate. He even recognized and remembered my friend's order who seemed to be more of a regular. The sandwich itself comes out of their toaster melting the ingredients nicely on the toasted bread. I've always been a fan of the roast beef and mushrooms. They have plenty of toppings to pick from and it's all displayed in big print behind them on the wall, making it easy to pick from. Also, they offer shakes, something you won't see at Cousins or Subway. They are usually pretty good, they seem a little thick and the straws are too weak though. But overall, it makes for a good combination. They also have bottled sodas and other drinks to pick from. If I may make one more suggestion, grab one of their dessert Dream Bars. That is one of the highlights of my trip there. read more

Its like any sandwich store but it is better decorated and the atmosphere is more comfortable than the other sandwich stores such cousins or subway. They have board games as well as books for children. The food is good as well as the bread is fresh. The store associates are very friendly read more

Potbelly - Sandwiches Near Me - Brookfield, Wisconsin

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Employees were busy and avoided eye contact, except order taker. Only one couple ahead of me, no other customers in restaurant. Kept waiting quite a while for order to be prepared, another long wait to pay. Tables were dirty throughout restaurant, took four attempts to find a place to eat. Many used napkins in center of seating area on the floor. My chicken salad salad had no croutons and very little cheese and dried cranberries . It was a very disappointing experience. Won't be coming back anytime soon. read more

I shan't compare Potbelly to the other sub chains, because for me, they all serve a different purpose. You know, cheap and fast vs. healthy vs. tasty bread vs. warm sub, etc. Do I over analyze my food selections too much? For me, Potbelly serves the hot sub and shakes purpose. I don't like anyone else's hot subs at all, so if I want a warm sandwich, I'm coming here. Also, I find the portion sizes here to be much more appropriate compared to some of the competition. I always end up full on the regular sized subs. But the shakes. Oh the shakes. I think they're made with Hershey's syrup and vanilla ice cream, but gall darnit I don't care. I love them. They are excellent consistency, tasty, and they come with a cute little cookie on the straw. Sometimes I come here just for a shake. I personally like the Wreck, but I've never been in the presence of someone who didn't like their sandwich from here. The service is almost always excellent. They ask you questions about what you want on your sandwich like they actually care and they often actually smile at you. Crazy, right? I've also never witnessed an execution error on a specialty order. It's a zoo in here at lunch time every day of the week, and even more so when there's live music in the corner (Friday lunchtime maybe?), but you can always take it to go. For fast lunches and tasty shakes, Potbelly is at the top of my list. read more

Kudos to the staff who, from the beginning of the pandemic, consistently have worn masks and enforced masking guidelines for all customers as soon as they step inside. Terrific selection of sandwiches, with very good bread and fresh, tasty ingredients. Not a big fan of the salads. Have tried several, but have found a good portion of the lettuce to be tough and inedible. We'll keep returning for the sandwiches, though; they're great! read more

I had never heard of Potbelly... well except for the one I'm sporting right now. I've been twice now and I think I really like the place. First of all the staff are always so friendly and respectful. The first time I went, the place was dead, and I was just waiting for my sandwich to make it through the oven, so the girl behind the counter just started talking to me and you would've thought that we had known each other for years. They had a specialty sandwich on my first visit... a Chicken Mediterranean sandwich. Delicious... especially with the hummus! The second trip I made... it was dead again. It sounds like it is a popular place, but I must always hit it at odd times... Anyway I had the pizza sandwich. It was also delicious, but I guess I didn't realize that the hot peppers is actually more like giardiniera because I had some very spicy carrots and peppers. And it is SPICY! I wish it was a bit closer to me, but I try to stop in if I'm doing some errands out in Brookfield. I think the prices are reasonable... the menu is a little on the slim side, but then again you could make your own sandwich. This is also a place I would go to for a specific sandwich... I'll have to keep trying the sandwiches to see which would be my 'usual' ;) read more

Potbelly is a great place to stop in for lunch when you're in a hurry. The menu is stocked full of options for soups, sandwiches and hearty salads. I've never had a meal that I was disappointed in here. My favorite is the Mediterranean Chicken Salad or the Turkey Sandwich. They recently introduced a gyro flat bread which is also delicious! I love that you can purchase shakes, cookies and multiple types of chips. Hey it's the simple things in life right? Staff is always friendly. Restaurant is always clean. I would recommend stopping in! read more

The other day after a meeting in Brookfield I was going to stop and get a sandwich at a well known local sub shop. When I got there I noticed the Potbelly Sandwich Shop and decided to give them a try, I'd never been there before. It seemed dimly lit upon my entry and has a nice casual atmosphere... not quite what I expected, in a good way. The dining area is clean and offers both tables and large booths spaced in such a way to give one privacy without being rigid. It was slow when I got there, just before the dinner rush so I had plenty of time to examine the menu board. The options are somewhat limited and there are only two choices of breads but it's enough to find something everyone will enjoy if you don't eat there often. At the first stop you order your sandwich, the attendant makes it and puts it in the toasting machine. While it progresses through you are faced with a selection of chips (they have Zapp's which is a New Orleans favorite of mine). Your sandwich then comes out to the attendant who dresses it with your choice of fixin's, lettuce, tomato, onion, hot pepper, mayo, oil, pickles, wraps it and passes it off to the cashier... similar to other well known places. The big thing that makes Potbelly unique is that they have milkshakes, ice cream and some really spectacular looking baked goods. Otherwise, it's just another sandwich shop and, personally, I should have gone next door! read more

Potbelly - Prompt service! - Sandwiches Near Me - Brookfield, Wisconsin

I'm so surprised this place hasn't been reviewed yet. Awesome sandwiches that comes hot from the oven thats full of flavor with your choice of additional toppings. (No extra charge for hot peppers. Sweet.) My favorite is the Wreck (big of course) with hot peppers. I usually place my order online then pick it up so I don't have to wait in line. read more

Good food and service but overpriced for what you get. Over $3 for a side of mac & cheese is way to much. read more

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No ambiance at all. It's like a machine setting up food. Many better sandwich establishments. Wouldn't take a date there, wouldn't take a client there. Cheap furnishings. Stupid name for a food business. Makes you think of a fat fuck. Can't say more. This place does not deserve more. Go elsewhere. read more

This restaurant is wonderful. The food is fresh and borders on healthy and the portions are for humans. It's a small place to have a great lunch with a friend. The parking is not the best but the food is with the search. read more

This is basically an upscale subway. I had a basic turkey sandwich and it was great.

Good food. That is it. You give your order to the first person, right? She yells it to two others and they yell it back to her. Then, when I arrive at the midway point I am asked what I ordered. ?? I repeat, "chicken salad". I must have seemed put off as she sighs and says, "how do I know what you ordered?". Ugh, I don't waste any more time, except to write this, but think to myself, " you just f*^*king yelled it back to the person that took my order!l like I said, food was good. Don't just ask, listen...cause that's really the important part. read more

Stopped in with the kids for lunch. Turkey and cheddar on flat bread with strawberry smoothie was a hit with everyone. Plus they have a bookshelf full of books and games for the littles to play with. Staff friendly as well. read more

This is the best place to order food from. They really go the extra mile for their customers. If you're in the area, order from here!

Flat out toasted tasty subs. The Mediterranean sub (with added hit peppers, oil, and Italian seasoning) is the only thing I willingly eat with artichokes and cukes. That hot pepper mix is New Orleans worthy. read more

If you are looking for a good quick sandwich, you can't go wrong with Potbelly's. Their prices are reasonable and service is always friendly. Also, we order for work (20+ meals) and it has always been accurate. read more

Love their sandwiches. The spicy peppers are what makes them better than any of the other local sandwich places.