Slow go is the mode. Ate inside today and used mobile order. Had to double check that I actually placed the order . McDonald's level service. Asked for 2 Splenda got 1. No stirrer for my coffee, sandwich wrapped haphazardly and the wrapper was torn. Food was hot and good so A for food quality, D for order accuracy, C for order delivery speed, B for restaurant cleaning. Probably last time at this store. Different level of management here apparently. read more

Probably my first bad experience at a Chick-fil-A. Live in Roswell so this is not my "home" Chick-fil-A. Got a grilled chicken sandwich and a 5 count nugget. Found a hair fried in with one of my nuggets. You can see the fried bits on the hair strand. My grilled filet was awful and honestly felt fake. The outsides of the filet was fine but the center was hard and couldn't be chewed. This has really grossed me out. read more

Chick-fil-A - Hair in chicken nuggets - Fast Food Near Me - Buford, Georgia

Line was around the parking lot so we came inside and was greeted with trash overfilling in all of the trash cans and bad customer service when ordering. Can say this is the worse chick fil a I've visited before unfortunately, unsatisfactory read more

Chick-fil-A - Fast Food Near Me - Buford, Georgia

Got the wrong order even after I double checked with the girl who took the Order , someone who asked and we clarified it wasn't a spicy sandwich and then at the window ... I got nothing I asked for but the fries. read more

Surprisingly, the fries were cold, but the food was very good as always. My complain is the DRIVE THRU! It was awful! This is my first CFA that had one drive thru and one mobile order line. The mobile line feeds into the drive thru ultimately, but they get to basically cut in line. A bit annoying. Also, they serve customers in the drive thru out of order, so you still have to remain in the line when you've been served. I waited 20 minute after I placed my order to get out of there. This happened yesterday at about 4:30. I feel this review may be helpful, especially since CFA prides itself on its amazingly speedy drive thru. I will use this store again, but never the drive thru. I will leave ifI don't get a fresh meal...fries included. read more

Service and food was good! They just forget condiments like sauce and forks often. Everything else was fine

Drive thru experience is terrible! Gotta figure out the efficiency. Literally was 5 cars back and they walked our food out. Pathetic.

They finally got my order right on the first try, yeah! It's about time ... It's a common problem for most Chick-fil-A's not only this one. read more

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The "Mobile Thru" was an efficiency downgrade. Probably one out of fifty customers use it. Meanwhile they have cars backed up on Hamilton Mill that are trying to get to the drive thru. read more

Closed for about 6 months, expected more I guess. Facility is beautiful BUT same as before. Slow, lot of team members, little customer support. Obviously drive thru takes precedence. Kids orders were incorrect, returned to counter to replace, surprised they kept the returned items, did not offer apologies. Drive through backs way up as mobile thru sits empty- not sure if that is as planned. Side note: our table was approached but teen selling trinket items, is CFA ok with this? read more

The absolute slowest Chickfila. Slowwwwwwest. It took 27 minutes for us to receive our food today. And I did MobileThru! But from the time I scanned to the time our food was given to us -- TWENTY-SEVEN MINUTES. I thought after months of closure for renovations and the addition of MobileThru that things would be better. But no. They still have two lanes only to gridlock every car into one lane for food. They are taking full orders in the MobileThru lane. They have only one person delivering food. This is obviously a managerial organization issue. There is simply no reason for it. But the food is good, and the students working there are great. read more

We just went there and ordered our dinner the person who took our order messed up because i think she misheard or wasn't paying attention i asked for a Spicy Chicken Deluxe Meal i only got the spicy chicken sandwich and my husband i think asked for chic fil a sauce too and i didn't get it. The fries were old but it's because i came at night read more

Chick-fil-A - The receipt - Fast Food Near Me - Buford, Georgia

My girlfriend went in at 10:27 to pick up my bowl and they gave me 5 hashbrowns in it as well as refused to take her order of hashbrowns and the on the way out a creepy worker was trying to talk to her read more

I normally use the drive thru, but this trip was with my daughter, so we dined in. The food was great as always. The young lady that dropped our food off didn't seem to be friendly like the others who checked on us. read more

I cant believe they completely ruined this cfa! It just reopened this morning and everything was out of control. They hired new people that had no idea what they were doing, which caused them to get my order wrong (not blaming the new workers, they were trying their best), they reduced the drive thru to only one lane due to mobile orders, and we had to pull up and wait 15 minutes for 2 milkshakes. Now i have to drive an extra 5 miles to go to the location in braselton. Not to mention earlier this year, one of the employees here was in a rush and carelessly bumped into my 53 year old father, causing him to fall and break his ankle. They're lucky he didnt sue this location. This cfa is going downhill and its so sad too see, hopefully they get back on track soon. read more

First time at this location but I don't care what Popeye says I am a Chick-fil-A a Holick. Just went to the drive-through on the way to the hotel but got my number one with extra pickles hot fries and a sprite and was on my way. The line moves quick as most Chick-fil-A's have dual lines now and multiple people to take orders and direct you but it was late and not too many people in line so I was able to get through quick quick and get back to my hotel. Enjoy my Chick-fil-A with extra pickles and my hot fries with pepper on it so will definitely be back when in the area. Highly recommend read more

food is good but the parking is absolutely ridiculous the food is not worth it if you really want chick fil a go to a different location or doordash it read more

I had a question for the staff at this location about a promotion they were running, and they told me they weren't running it. I was disappointed, but I understand if the answer is no. My issue was that the reaction from the Assistant Manager and Manager was absolutely leagues apart from what I am used to from Chik Fil A. The AM looked like he didn't want to be bothered standing in the corner. When I finally got his attention he was short with me. The manager never came out to see me, but I could hear their conversation. They were so short and curt about the whole deal. I would have really appreciated any kindness or warmth. my only answers were cold 'nos'. Frankly the main staff were kinder and seemed less bothered by me than the management. I'm so disappointed to see this is how the store is running after months of being closed. read more

Squeaky-clean and predictably good chicken. What sets this location apart is the staff - wow, they must've been trained like the folks who work at Disney World. They're all helpful and friendly, without a sense of fake-robot-smile. I think it's funny that this Chick-fil-A is such a beacon for active-wear Moms meeting for playdates, but hey, the playground is clean and visible from several windows around it. The parking lot isn't arranged in the best manner for insane drive-thru flow, so I usually go in. Fresh flowers on the table, and my order brought to me with a smile? Yes please, and thank you! read more

Chick-fil-A - Fresh flowers on the table, trays brought to you. A nice fast food joint for resting a few. - Fast Food Near Me - Buford, Georgia

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There nothing bad you can say about chick fil a. Other than the fact they are closed on Sunday. Employees are always delightful and with the new app it help cut down on time and gives good rewards. read more

I ordered on uber eats and I received no sauces for 4 meals, hard fries, and the wrong drinks. I called and the customer service was terrible, she hung up on me while I was talking. read more

Ordered just a spicy chicken sandwich with pepperjack cheese. Girl standing outside near the drive thru took my order and had to ask her why it came out to be more (typically doesn't cost more than 4 bucks). She repeated my order back to me, so I assumed they had gone up in price or something. As I drive off and look dowm at my receipt, I see that they charged for the pepperjack but they also charged $0.60 for "crm cheese", which I never asked for and wasnt even included in the bag or anything. Thanks. read more

Chick-fil-A - Fast Food Near Me - Buford, Georgia

I hate to say it, but this location went downhill during covid. The past few times I've been the chicken was poor quality or badly cooked. They seem to try hard, but like most Buford restaurants it seems to be run by kids. Somehow it's always insanely busy though. read more

Pretty good. Often slow inside for no reason and food could miss but majority of the time this location does well.

My daughter, grandchildren, and I stopped at this Chick-fil-a on the way to North Carolina. The service was excellent! Everyone was very friendly and helpful. They opened doors for us, asked if we needed anything, and one young stopped to clean up after my granddaughter. He spoke to her and told her she was adorable. We love Chick-fil-a anyway. But the experience there made it even better. The atmosphere was so welcoming. read more

I'm sure this Chic-fil-a is great under normal conditions, but today in the "drizzle" they closed the mobile ordering pick up and therefore I had to make the loop through the drive thru that was already very busy, which literally took 15 mins AFTER my order was placed and 10 mins AFTER I received the notification that my order was ready. Received my order and was cheated out of my large fries, plus everything was cold. Unacceptable when I'm paying my hard earned money. Here's a picture of my "large" fries.Original Chicken Sandwich read more

Chick-fil-A - ows the interior of a car - Fast Food Near Me - Buford, Georgia

I know it's hard to see however there is a fly at the bottom of this drink. I couldn't believe it this is disgusting and completely unsanitary. When I went inside and let them know I was given 3 coupons for more food and a refund for the drink. I don't think I will be coming back read more

Chick-fil-A - "Freshly-Brewed" Iced Tea Sweetened - Fast Food Near Me - Buford, Georgia

Only got 3 count chicken mini paid for four. Asked for honey. Nope. Didn't get that either. Wrong order again. For a place that's only existence is giving people what they order they can't seem to get this right. read more

Last time I came I got uncooked chicken nuggets. This time I get the wrong order... This has happened MULTIPLE times to me only at this location. This is the worst Chick-fil-A location ever!! If you want Chick-fil-A I prefer that you drive the extra mile to the next exit off of Mall of Georgia. The food there is always hot and fresh. They never disappoint! read more

Chick-fil-A - I had ordered a 12 count nugget meal and I got chicken tenders - Fast Food Near Me - Buford, Georgia

Amazing service and the food came out in such a short time and was freshly made. One of the best Chick Fil A's I've been too.

My favorite chick-Fil-a of all time! Service is amazing and the food never disappoints. Would recommend this chick fil A over any other one in the area read more

This shit is gas asf. food was fresh and customer service was great. Ms Sherry is the best.

So basically, I was having my order taken by a girl with blonde hair who had glasses on. She asked me what I wanted and as I looked forward at the menu and looked back at her, she then rolled her eyes right in front of my face. I had then asked her if she had a problem, and she acted like nothing happened. Completely rude and just not good customer service. Would definitely go to a different location. read more

This location is doing a great job of providing 100% contactless service. They are also suffering through the summer heat to provide fast and friendly to-go service only. Thank you Chick-Fil-A for your dedication! read more

This is the Chic-Fil-A that DoorDash insists on using when we order delivery. They rarely get a takeout/delivery order right. Today I ordered a grilled chicken sandwich and a side salad. When it arrived, it was just a side salad. So I called the store and spoke with a manager. I was told that they would make me the sandwich (for which I had already paid) but I would have to come to the store to get it. (I had paid for delivery also, remember.) So now I've paid for a sandwich I don't have, and I have a useless promise from a manager to give me my sandwich if I'll come pick it up. I'm recovering from open heart surgery. I can't drive. That's why I'm paying for delivery in the first place. So now i won't order delivery from Chic-Fil-A any more, because DoorDash doesn't let me choose the specific store. (There are two Chic-Fil-A stores closer than the one that never gets a delivery right.) read more

Excellent Chick-fil-A! This location is slammed but always moving quick, quickly as they can. They have the system down! Friendly as can be, consistent, and a happy place. We are so happy to be able to dine inside again! See y'all soon. read more

I usually stop by this location to grab a coffee on the way home from working third shift. Never noticed that the lobby on online order was closed as I always go through the drive thru. Well today I rode my motorcycle. So I pull off and park to walk in, lobby closed. Ok I'll just order online, like every other location. Nope, it's turned off. I can't go through the drive thru on my motorcycle. It's air cooled and if I'm not moving it could be bad for the bike. So I tired to call to see if they would help me get some coffee. Nope. The phone just kept ringing and ringing. Thanks. read more

This has to be the worst Chick-fil-A I n the state. Chick-fil-A usually knows what they are doing with the drive thru but this location did not get that training. The service is not the normal Chick-fil-A standard and they closed the dining room again Ben though other locations near have not. Will make the drive to the braselton location before I come back to this one read more

What a busy chik-fil-a!! But fresh Wuuoooweee..fresh, hot grilled tenders!! Thats how its done!! Be sure if your going through the drive thru to ask for ketchup mayo or bbq sauce and napkins and make sure they put it in the bag before driving out. They forgot all of the above and we asked for it. read more

Chick-fil-A - Hot, fresh grilled chicken tenders - Fast Food Near Me - Buford, Georgia

Their food will either be amazing or disgusting. A very hit or miss location. I waited in line for over 10 minutes to get cold soggy fries. The fries were not even filled up all the way and my chicken sandwich was nasty as well. I called the store to inform them about the situation, someone picked up and said they had to handle a situation and they'd be right back. I was left on hold for close to an hour. I hung up and called back and no one answered the phone. I would not recommend this place very unprofessional. read more