I cannot tell you how many times this location has forgotten something from my order. Whether it's sauce, fries, utensils. This happens nearly every time I frequent this location. In addition, the fries are NEVER salted whatsoever. This is a problem specific to this location. This most recent visit, I ordered two Jalapeño Ranch sandwiches and asked for extra jalapeño ranch sauce. Turns out--I got no sauce at all, and the sauce is part of what makes the entire sandwich worth it (and why customers have to pay extra for this "special edition" sandwich). Side note: I am giving 2 stars rather than 1 star because I must admit that the workers here are very friendly and polite. read more

I love that the order-takers come out to the drive thru lane and enter your orders on a handheld tablet, even taking your payment through the app. When you go to the rear side of the building, you greeted by people running the food out to the cars. It makes for a very quick turnaround. Today I'm trying the barbecue bacon spicy chicken sandwich. It's a very delicious meal! read more

Chick-fil-A - Walk out customer service door - Fast Food Near Me - California, Maryland

I don't get the poor reviews for this place. It's great! Well run, clean and with about the most polite staff you'll ever meet. The food is exactly what you expect from Chik Fil A, across the board, which is to say it's good! And that drive thru? It is FAST for all the business rolling through there. Two thumbs up...! read more

Doordash, courtesy of Chik-fil-a website just shorted me 10 nuggets and a sandwich. When we tried to reach out and order it again, not even caring if we lost our money, ordering is suddenly closed. Its 8 pm. They don't physically close until 10. I called to speak to a member of the 'leadership team' -and btw as a leader pf 25 people myself, I am appalled by the choice of this "leader" to hang up on me mid-sentence as she explained its not their fault, its somehow door dashes fault that Chik-fil-a didn't add a sandwich and nuggets to a bag they then taped closed, with chik fil a tape. DONE. No thanks. I dont enjoy being ripped off. SECOND TIME. F U as well... read more

Every drive through worker is high. Had to repeat my order like three times and still screwed it up. It's like watching zombies try to deliver the orders to cars read more

There is a certain individual who works there, appears to have a limp when walking and also talks with a flamboyant voice. He is overly unprofessional and fails with customer service. Constantly asks unnecessary questions or weird personal questions to lead into conversations where he complains about his life or even at times working there. Always a complete dread when seeing him in the drive through line knowing he's going to make the encounter weird. Someone needs to address this issue as he has even asked weird questions to inquire about where people work, what time they get off etc. read more

They are so slow now. I don't have time to spend 15 minutes in drive thru. I used to come here because it was quick. Then they changed the drive thru situation around, and it doesn't matter how you order you food, you're gonna be there for awhile. I sat there today for 5 minutes without moving. I'm glad I didn't get to order, I'd probably be boxed in the line. I don't care how good the food is, my time is worth more. read more

I love the Chick-fil-A in California, MD. Great fresh food, fantastic salads, & the best people working there. I always feel more positive after interacting with them. It's always busy so a wait is not out of the norm at the drive thru - however I have never experienced an excessive wait. I normally use the app to order & pick up at the drive thru - easy peasy. They recently extended their hours to feed a large contingent of firefighters who had been battling a very large fire. "A huge thank you to Chick-fil-A First Colony for graciously extending their hours to provide food and refreshments for our crews returning from the Magnolia Dr. structure fire." read more

Chick-fil-A - Fast Food Near Me - California, Maryland

Its Chicken-Fil -A , say no more, always good, plenty of staff, i am a Dining in type, but some of my awkward family uses the drive thru, they have mentioned a time or two that the lines are not good, maybe thats the only bad comment here. read more

Gong show. Owner, this is the ONLY CF in SOMD. Get your drive though game in order. I had a mobile order and when I pulled up to the window, all the employees served the cars behind me and looked away when I tried to get their attention. Finally I got my CF sandwich. Only the sandwich. No drinks no side. Tossed it at me. I think I'm done. read more

I would give this location a zero if possible. The restaurant was remodeled to handle more people but its worse now. The teenagers they have working are disrespectful and its a joke to get an order right. We used to eat here a lot and now, never again. Im stuck in the drive thru and its not moving, and Im guessing its because if the staff...shocker. Dont waste your time! 45 minutes in a drive thru!!! read more

Chick-fil-A - ows a white truck parked in a parking lot - Fast Food Near Me - California, Maryland

I just don't get the long lines. Food is not great. Service is not great-long lines always. read more

We all know CFA food is amazing so I won't bother getting into that... this review is about the inside dining area of the restaurant. The service is great. However, the dining area has an ant infestation. Today, I decided to take my 4yo for his first sit down meal at chic-fil-a. He was sooo excited, however, as he started to eat, an ant ran across the table and he was super unhappy about it. A couple minutes after I dispatched that ant, another ant comes crawling across. I look down and then notice the floors are covered in crumbs and, of course, tons of ants. Safe to say we all kinda expect a higher standard for CFA. This def missed the bar. read more

Most important have the employees not lie to the customer. i was told that they did not have items for southwest salad. i asked yo speak to manager and a xmas miracle the items were found in the store. I spoke to the manager Dakota and she stated that the employee did not understand stand my request. Poor excuse from manager. read more

The drive thru line is 98% the time backed up, like over 6 cars IN the road past bob evan's , the service is slow, the employees are all teenagers (some could care less about their job and how rude they are) , sitting in takes 10+ minutes to get served, and tables are usually messy and crowded. read more

Yesterday for lunch i went to chick fil a. And i can tell you that its just mid... nothing more... nothing less just mediocre there wasnt anything that just knocked me off of my feet you know? It was just nothing life changing the chicken was fresh i will give them that everything was fresh. They would get a 4 out of me if they where open on sundays read more

Service is horrible, and they said that they don't care. Manager was very rude and condescending. Won't return.

took wait staff a couple minutes to wait on me, I was only one in line @ 6:45 in evening on a Tuesday. Tables were dirty, person was bringing my shake as I was looking for a clean table and did not find one, she did not even offer to wipe table. Banana milkshakes are not good at all, i do not recommend them. read more

This location is too small for all the traffic. The lines spill into the shopping center parking lot and street making it dangerous and cumbersome to access. They need to build a new location or find a way to better control the traffic. They do move fast for the amount of customers they have but overall it's not a good experience. Food quality is usually good but it's not uncommon to get an undercooked sandwich, soggy fries, or sweet tea that isn't sweet enough. read more

What a disappointment this location was! I remember the first time I discovered these fast food restaurant chains and was so impressed with so many things. This particular location was way below average as far as the food quality goes. My husband and I ordered our usual: spicy chicken deluxe, regular chicken sandwich, both with waffle fries and a couple of drinks. As a bonus, we took advantage of my birthday gift of free chicken nuggets. First, the overall temperature of the food was not good, as in room temperature. Hot food should be hot! Next, the fries were undercooked and literally, floppy. The sandwiches were soggy, and there was nothing crispy about the chicken. Just an overall big disappointment. They also forgot to add a sauce that my husband asked for. The customer service was average, the staff who work for this food chain always seem to be just super nice people so that's where the two stars came from. This was our third experience with this particular location, and our last. Aside from this review, I did reach out to their corporate office through my app and gave some feedback. It will be interesting to see if and what they reply. read more

I'm form VA Manassas this store has freshly cookie and food and kind staff drive is very clean only I didn't like about it is mobile bullshit just simply one thing which drive thru read more

I never deliver their orders anymore and I try my best to never eat there. When I do, I usually do curbside. Sweet kids bringing things out, but the order is always missing something. I just know and expect it as part of the service. But the drive through, oh that's the best. Wait in line so you can drive up to the window where 1-2 people have their butts out at you ignoring you to keep you away from the window somehow protecting you from covid? It's beyond. The employees at this Chick-fil-A just clearly hate their jobs. Walmart employees have more hope. read more

Chick-fil-A - Waiting...waiting...waiting. It's what the 10 of us here just love to do. - Fast Food Near Me - California, Maryland

The best way to describe this location is it's the most McDonald's Chick-fil-A I've ever been too. They constantly are forgetting items or giving wrong items. There have been several (at least 5) occasions that I've used the mobile order option and gotten to work only to find that they've forgotten sandwich or my hash browns etc...when I've called I get the same response "if you come back we can replace it" Oh that is convenient for me to leave work and come back to the restaurant for your mistake. I've reached out to the manager before regarding this... like I said it's happened a lot... and she's pretty much useless. Dine in is usually a better experience but not by much. Also the quality of their chicken for some reason isn't as good. The Brandywine, Waldorf, and LaPlata locations all have perfectly seasoned and breaded chicken. This location it's almost like they just showed the chicken the seasoning and breading then fried it. read more

Chick-fil-A - Small pathetic piece of barely breaded or seasoned chicken on biscuit. - Fast Food Near Me - California, Maryland

My wife placed an order on Jan 18th. When she got to the location they did not have her order ready and did not see her order in their system. She showed them the order in the app and still refused to give it to her. Emailing customer service was no help and even called chick-fil-cares line which spoiler alert did not care. High prices and stealing food = never going back. read more

Drive through has gotten really bad. My order is always wrong when I get home. My fries are cold even if I munch on one before I drive away. It has really went downhill. read more

Always delicious at chick fil a, I don't get the tenders often but there so good, definitely will get them again. Spicy sandwich always hits and lemonade refreshing read more

Chick-fil-A - Spicy Chicken Sandwich Deluxe Meal, 3 piece chicken tender - Fast Food Near Me - California, Maryland

Drive-thru didnt have a breakfast menu. So you need to know what you want. Also order 5 drinks and didn't even offer a cup holder. Not good customer service. read more

Chick-fil-A - Fast Food Near Me - California, Maryland

This is a fairly standard Chick-Fil-A. Decent food. Decent service. Nice people. That being said: I absolutely cannot abide, tolerate, or stand the amount of freaking spillover your drive through has onto adjacent road. I don't understand why you have so much. Your food is alright, it's not bad but not great. Maybe it's supply and demand, you're the only one nearby. But I am SICK to DEATH of going to Target and having to wait in your line, jump through, or in general wonder what the heck I'm going to do about the massive 10 car backup protruding from your entrance. I've seen one accident over it already, which don't get me wrong it was fun to see the accident, I've only seen 2 or 3 before live. But seriously. I don't know how you can consider the spillover into the main street to be acceptable. I find myself rubbing my hands together and grinning like Uncle Vernon on a Sunday, when it happens to be Sunday. "Fine day Sunday. In my opinion, best day of the week. Why is that, Yelp?" "No Chick-Fil-A on Sundays" Holy crap. You're a liability and I hope you start to get police attention. Your food isn't good enough to justify the inconvenience to every other poor soul that wants to get in or out of the adjacent parking lot that you're efficiently blocking. read more

this place definitely does not align with its core values at all.they charged me for a free sandwich. ordered a deluxe with pickles and tomatoes.1st one only had cheese.no pickles or tomatoes or lettuce. ordered an unsweetened tea and got a sweet tea to go with my diabetes. second remake still no pickles or lettuce.by this time i just said he'll with this place.definately missing the lord at this location. corp needs to take a hard look at this location. we will need to re think ever going back ever again at any location.management was non existing. maybe its time to retire going to chick fil a. read more

Changes to the drive-thru need some getting used to, by staff and customers. Unfortunately the access to the Chick fil-a parking lot is the weak link. The staff are all friendly and polite, and the food is great. The wait is worth the meal (but I will go earlier to miss the larger crowds!) read more

CHECK YOUR BAG BEFORE YOU GO. If you do curbside pickup, check your bag every single time. I have done curbside 8 times and every single time my order was wrong or missing something. read more

Slowest service for a going Chick Fil A. Employees not up to standard Chick Fil A's. Regular drive thru is faster than Mobile thru. Curbside pick up turned off most days. Food is right about 70% of the time. read more

This Chick-fil-A is the most poorly run Chick-fil-A I've ever been too. We just moved from Baltimore to Saint Mary's and was so happy Chick-fil-A was so close.. but we Dread coming here. Every Chick-fil-A line is long but it moves fast.. this store is ridiculously slow. They Need more people in the drive through lines taking orders. Baltimore stores are run like machines and the lines go quickly. The employees are no where near as friendly and they all look miserable. read more

Always busy... except on Sundays. The staff is very friendly and they rarely make a mistake on an order. Easily my favorite fast food place. Try the chicken noodle soup! read more

I love CFA, but this is the worst location I have ever been to -- by a lot. They mess up orders and drive thru takes forever. They aren't just bad for a CFA, they're bad for any fast food place. read more

Disappointed. We were about to have a nice Valentine's Day dinner at Chic-fil-A, but it wasn't very nice when I found a dead fly in my bun. read more

Chick-fil-A - ows a hand holding a sandwich - Fast Food Near Me - California, Maryland

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Always super busy! Mr. B is always working hard here; and I notice because while waiting in the long line, I see him.

Absolutely the worst chick fil a around. Drive thru line was ridiculous (probs cause they can't get any orders right) and our whole order was wrong. Got a spicy chicken sandwich instead of regular. Our salad was missing the dressing and we had to go back and our cokes were flat?? How do you have flat coke at a chick fil a? And why don't they have the styrofoam cups here. read more

Use to be my favorite place because it was so fast. They changed the lane for mobile orders and now it's like every other fast food stop with long lines. Definitely not an improvement! And it's a waste of time when the mobile lane is always empty! read more

So I'm active duty military and this was Memorial Day to start with... First time here from San Diego where the chick-fil-a was on point. The cashier, Natalie H was one of the worst experiences with serving the public that I've ever encountered. Granted she's a teenager and doesn't know what her emotions are telling her. She was seriously the rudest person to work in the food industry, but what sent me over the edge is how she turned around and bragged about it to her co workers. I spoke to the manager and he called her to the back and had a chat with her. Hopefully she starts having a sense of pride in her work where her job is... TO SERVE OTHERS!! read more