More companies need to look at the customer service that Chic Fa A offers. I do not eat fast food but once in a blue moon but this is my first choice every time. Great chicken Nuggets and the sauces are really good too. Thank you for your wonderful service. By the way they will be catering my wedding...Late night snacks! haha read more

Always a friendly staff. Food is always fresh. Location is staffed very well to get you in and out. Expect this location to be heavily busy at lunch hour. read more

Pulling up to a fast food restaurant can sometimes leave your stomach in knots after getting a whiff of the greasy air. The Chick-Fil-A in Castle Rock, Co however, has the opposite effect. As soon as you step out of your car you can smell the scent of juicy chicken and waffle fries. Walking into Chick-Fil-a is always a great feeling. Knowing that I'll be greeted right when I walk in is so welcoming. I can thoroughly review the menu without being rushed or feeling like I have to get in and get out. The appearance and service of any restaurant is always crucial and Chick-fil-a sets the standard high for any fast food place. Their top notch, customer service and squeaky clean establishment would impress even the pickiest of guests. Every time I walk into the restaurant it's always clean and right off the bat you can tell that the establishment takes pride in keeping the entrance in order and well as keeping the floors shiny and dirt free. The fact that the building is so clean, enhances the delicious smell of the chicken cooking. The dining area is wiped down constantly. Going in each time is not overwhelming because the place is never packed with customers. It is not packed because I go right after the lunch rush. There's always a lady walking around cleaning up the messes that are made by people, sweeping up the floor to make the place look presentable. She never seems to be angry or upset by cleaning up but instead tries to engage with the customers. When she engages that makes the customer feel comfortable by eating there knowing that there is someone constantly cleaning up the place. The only thing is, is if you're not used to the fact of being in an atmosphere that is constantly taking care of the cleanliness of the restaurant. New cliental might find it a bit odd that Chick-Fil-A takes a great amount of care to maintain the environment presentable. Looking at the menu and not being rushed is a good feeling. The service that Chick-Fil-A offers to the customers is outstanding. The employees are never rude but always have smiles on their faces even when dealing with a difficult customer. After attending each customer, they always say the phrase that Chick-Fil-A is known for, "My pleasure", and with such a great amount of politeness they make the customer smile. New customers may not be used to being treated with such politeness and high positive energy from employees, may think it is strange feeling to them, that could either cause the customer to either return or not return. Moving on from that, the employees are extremely helpful. They always explain the menu, bring the food to the table, ask if there's anything else needed, refill drinks and even by take the trash out of the way. All those extra steps they take show how important the customers are to them. I always enjoy walking in every Tuesday to receive an awesome welcoming. I've tried almost everything off the menu but always seem to get the same thing; A chicken sandwich with a large fry and regular size sweet iced tea. The pricing is reasonable for the quality of the product. The quality of the portions given seems to stand out every time because I know that I paid a good amount of money for a satisfying meal. Although breaded chicken may be simple and may sound a bit expensive, it is well worth the price to pay. The food is always at just the right temperature to eat and cooked evenly. All the ingredients alone stand out on the tray, including the smell the food comes with. I have not yet experienced anything bad from there. Biting into the food and just knowing that it will be so good is mouthwatering is just worth waiting for. Being able to enjoy my food each visit is an incredible feeling. People must love chicken to go here because if not then they won't get the full experience of Chick-Fil-A. If I could tell everyone to go to Chick-Fil-A, I would. Being able to go to a fast food restaurant that I enjoy so much is great because every time I go I have something positive to say about everything. There is a good reason why my local Chick-Fil-A is always packed with customers of all age groups. Even if the food is "simple" the potential impact the food has on each individual is different whether it's good or bad. Including the service, the service has a lot to do on if the customer will return or not. I highly recommend going to the Chick-Fil-A in Castle Rock, Co because the quality of the food is amazing, the appearance is fantastic and the service is a ten. read more

I was impressed to go to a fast food restaurant with people coming to refill my drink and to ask me how my day had been thus far. They asked me if I needed any sauces and they were extra kind. read more

So good. Best service at a chain award. (That I just made up). I'm ticked they are not open on Sunday, however. Jesus would want me to have my waffle fries I JUST KNOW IT. read more

Think McD's or BK only cleaner with better tasting food and smarter employees. Think Kentucky Fried Chicken only healthier. I love this place and it very family friendly!! read more

Swung by to grab some food for the sick kiddos on the way home from a long work week; had a question about the total price. Jacob and Ellie at the front of house did a great job and were very professional, even though I was a tad grumpy. Fast service. Family favorite for a gluten free options. read more

We were greeted the moment we walked in the door. Their chicken is good and wait staff is also good. The wait for food is short. We got our food before my family even sat down. Not a place to go to dinner but a good place to stop by every once in a while. Very casual. read more

My drink was forgotten in the drive through line, payed for and all, very disappointed but I didn't have time to go back. Would have thought better of them. Also my daughter had a hair on her nuggets. Removed it before drastic matters happened but very disappointed in the quality and drive through service. read more

This place has great quick drive through and they get my order right.

The best Chick-Fil-A I've found! This restaurant is always clean, the service great and, of course, offers what I believe to be the best chicken sandwiches out there. I visit this location often and have never been disappointed. They also conduct many community-oriented events. Yes, this is fast food but they do it better than most other chains. read more

Super friendly staff as always. But it can get super crowded and chaotic around lunch time when the high schoolers come in. Parking lot is a bit small are hard to maneuver around if they are busy. Great food of course! read more

The people here are incredibly nice along with delicious chicken. Not only that the last time I went here they gave me a free cookie! Do I recommend it, totally. It's also great for kids because they have hardly any vegetables but keep it healthy. read more

Being a busy student causes me to not have time to make meals or even in some cases, miss meals entirely. The Chick-Fil-A in Castle Rock has become a great choice when I'm hungry and has always been a reliable experience. Chick-Fil-A is a great fast food choice because of its quality of chicken, the quality of service, and the overall brand of the restaurant. Chick-Fil-A is constantly viewed as having some of the best chicken on the market and it's not hard to see why. When going to Chick-Fil-A the customer does not have to worry about having spoiled or cold chicken since every chicken item on the menu will come out perfectly season and juicy. Chick-Fil-A always serves their chicken hot and the customer will be satisfied with every visit since they will taste the same flavors every time for the items they order. Chick-Fil-A is also generally very consistent with their flavors of chicken on their menu so the customer will always taste the iconic flavors. Their chicken is very beloved for many Americans and became a staple of what a chicken sandwich should taste like. Chick-Fil-A is also continually improving its menu by trying to make their chicken healthier "Over the course of the last ten years, Chick-fil-A proactively removed all trans fats from its foods, committed to antibiotic-free meats by 2019" (Steven John-Business insider). Chick-Fil-A is also better than the majority of other fast-food chicken chains like Popeyes and Canes because they serve their iconic chicken for breakfast, lunch, and dinner with the same reliable flavors. Chick-Fil-A chicken has some of the best flavors and is reliable while serving the customer which makes them a great choice while your hurry. The Chick-Fil-A in Castle Rock also has excellent customer service and delivers your food on time and with a smile. When entering the Chick-Fil-A in Castle Rock you will always be welcomed and be treated with respect. The employees of the restaurant are very professional and try to please the customer as best as they can and try to do it as quick as possible. The friendliness can be traced back to the hiring and training process for the employees. The Chick-Fil-A in Castle Rock scans each candidate to make sure they are the right person to be representing the Chick-Fil-A brand and will be the best fit for the job. As well as hiring the right employee Chick-Fil-A trains the employees to make sure they will provide the standard consumer service Chick-Fil-A is known for. A great example of the training is requiring the employee to tell the customer "my pleasure" instead of your welcome, this allows the customer to feel welcomed and a sense of friendliness. The customer service at Chick-Fil-A is exceptional, the customer will never feel like they are not being treated with respect since the employees are so well trained to deliver service in a fast and timely manner. The overall brand of Chick-Fil-A also plays an important role in what makes the restaurant chain so special. The appearance of the Chick-Fil-A in Castle Rock also gives the customer a feeling of at ease with the overall look of the restaurant. The staff is constantly cleaning the restaurant to keep the store clean and organized to keep the customer happy. The design of the restaurant also is iconic to Chick-Fil-A and gives the customers an authentic experience with the bright red colors and quotes with pictures. The Christian views also play an important role in the overall brand of the restaurant since it gives the restaurant a more homely and polite appearance. Even though it doesn't seem obvious Chick-Fil-A's brand plays an important role in the restaurant by giving the customer a feeling of comfortability and familiarity. Even though Chick-Fil-A is a great fast food restaurant it can have drawbacks such as the restaurant can become pricey and they're closed on Sundays, unlike other fast-food restaurants. Since Chick-Fil-A is a Christian own company the founder decided to close the restaurant on Sundays, this does cause inconveniences on trying to decide where to eat in a hurry on Sunday and could cause dilemmas. Unlike other fast-food restaurants, Chick-Fil-A does not have a dollar menu and can get quite pricey depending on what the customer orders, but since the quality and customer service is so good it's worth overlooking. The Chick-Fil-A in Castle Rock provides customers with healthy tasty chicken while the staff works diligently to deliver the best possible experience as they smile and respond with "my pleasure", and last of all the iconic brand gives a feeling of comfort and familiarity. Chick-Fil-A is a great fast food restaurant while in a hurry with great food and great customer service you can expect every time. read more

We all know the name Chick-Fil-A, that restaurant that made the chicken sandwich popular and is known for its incredible, dining-room quality service that keeps everyone coming back for more. Even though they are closed on Sunday, this only increases people's cravings for their food and environment. Aside from their cost, Chick-Fil-A's high standard of customer service, their great food, and the beliefs they stick to is what makes Chick-Fil-A a very successful and widely loved restaurant. I think the main reason Chick-Fil-A has excelled is because of the value they place on treating every single guest as well as they can. Every time I walk into Chick-Fil-A, I'm greeted like a friend, and always treated with a lot of kindness and respect. This is why so many people, after a hard, stressful day look forward to their meal at Chick-Fil-A. People want to feel like they're being cared for and respected, and that is a huge perk that Chick-Fil-A offers. After I walk inside the store, place my order, and find my table, they quickly bring me my meal, which is the second reason Chick-Fil-A has so many fans. Though I personally think Chick-Fil-A's customer service is the biggest key to their success, many people will argue that the food is what makes Chick-Fil-A great. Personally, I think both are true because it depends on different opinions and different people's values, but regardless of what you place a higher value on, Chick-Fil-A's food is undeniably some of the best fast-food you can get. Just like their service, they have a high standard on what ingredients they use, the quality of those ingredients, and also the cleanliness of their workers and suppliers. According to their website, all the natural produce they use is sourced from suppliers on the west coast, never treated with pesticides, and is monitored hands-on by their quality management team to ensure that everything is sanitary and of good quality. This ensures that every sandwich or salad you eat is always very high quality and it's rare that something doesn't taste right. Combined with their dining-room quality service, it's always a great experience and a good place to go out. After you are done with your visit, you might be curious to what goes on behind the scenes to make Chick-Fil-A such a strong company from the inside-out. Chick-Fil-A's corporate purpose statement is "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A." This statement is what Chick-Fil-A has been living by for the past almost 50 years and is a huge part of their success. They have held on to their beliefs no matter what people say. One of the obvious ways they do this is by closing their stores on Sunday because they believe in Sunday as being a day of worship and rest for their workers and customers. This strong foundation in sticking to what they believe is a huge part of why, even though they have one less business day than their competitors, they are still beating their competition and succeeding in the competitive world of fast food. The only minor drawback I have to Chick-Fil-A's great quality and customer service is a higher price than you would normally pay for fast food. You might feel like the money you pay for your meal isn't quite worth the amount of food you get. And though this is only by a few dollars, it can add up and you might have to pay a little bit more if you want a filling meal. Overall, I would whole-heartedly recommend Chick-Fil-A as a great place to unwind, have a good lunch, and walk away feeling like you were taken good care of. Although the price for the quantity of food you get is slightly higher than normal, they make up for this in the quality of their food and impressive service. They have restaurants in 47 states and you can feel confident that any store you go to will treat you exactly as I described. I love Chick-Fil-A, eat there all the time, and I would give it a 5 out of 5 stars! read more

Staff is always friendly also very helpful!! Food is always great quality. Even really busy they are consistent and nice.

Greatest fast food place in the world. I cant get enough of this place. Amazing food, amazing service and the produce they put on the sandwiches are so fresh its better then most resturants. Always clean, and always quick. Best service in town. read more

Always so flexible with crowds. We always bring a herd. Gracious as swans&and paddling like mad below the surface. Love the flavor and selection! read more

The food is a step above typical fast food fare, but what sold me on returning was the great staff and family-friendly atmosphere. Tuesday Family Nights are fun for the entire family and the fact that they are closed on Sunday's proves this corporation's belief in the sanctity of family and quality time spent together. Love the cow who pushes the notion to "Eat Mote Chikin.! Do to the family values not seen at other establishments, makes me chose Chick Fil A. read more

Love this Chick-Fil-A. Staff is great and a fun place for kids. Great food too!

I love this location. They are great with my son and always smiling. You can tell the management is wonderful and they train their staff to be the same. read more

This Chic Fil A is like a full service restaurant. We stopped in today on our way home from DIA headed to the springs and were pleasantly surprised with the service. The manager came over several times asking if we needed anything: fresh ground pepper for soup, drink refills, etc. Definitely not your every day fast food experience. read more

Chick-fil-A is our "go-to" for a dinner/meal on the go. They can (and usually do) have a LONG line in the drive thru, but it still gets you in and out of there FAST. I have pickle people--kids who love extra pickles, and kids who hate pickles. They get my order correct EVERY time! Free water (no cup charge or attitude). As many sauces as you want--no attitude. Delicious food. I love their Cobb Salad with Avocado Lime Ranch. It's "my pleasure" to eat here! read more

I love the chick chunks. The chicken sandwiches are okay.

Although I hate the ultra-conservative political support by chick-fil-a corporate, this chick-fil-a store is soooo incredible, I'll make an exception to my usual informal "boycotting". The store is super clean, service is super friendly and super fast.... I can't say enough good stuff about this place.... read more

This is the best fast food place Ive ever been to. This chick-fil-a does a family night every tuesday where a kids meal is free with every adult meal purchase. They also do balloon tying those nights, crafts, a prize wheel, and the cow is there to take pictures with the kids. Its awesome. The kids love it and so do we. On top of all of that they people they hire there are the nicest in the world. Great place! read more

Chick-fil-a is the best. This location is especially good. Great service everyone is super polite and gets to know who comes in often. The kids are all super polite and fun to be around. The staff is easy to joke around with and most of them are always smiling. Nothing is better than their waffle fries. Amazing strawberry shake. second best shakes in town. Best lemonade anywhere. read more

The staff was very friendly and were very fast. There customer service was excellent But the food it's self was sub par my waffle frys were stale and tasted old and the bun on my spicy chicken sandwich was dried out as well. read more

Great service! Great food! Only bad thing is there is a billion people there all the time, but that's because it is a superb Chick-Fil-A :-)

Still the best place for fast food. Clean, polite and meticulous. Food is tasty fresh and quick

We are from Wisconsin where there are very few Chick-f-la's! We were very happy with the service and the quality of the food. Keep up your mission! read more

best service ever!!!! the worker with 'bubba' on his name tag was extremely sweet and gave us a free cookie!!!

We just stopped in tonight on our way through town and had a wonderful experience! They were incredibly fast despite being extremely busy and all of the staff were very courteous! The food was delicious and the restaurant very clean. We will definitely return!! read more

i'm very dissatisfied with chick fil a as i asked for multiple ranch and got my order back with no sauce whatsoever. I am very upset and i think they should always give sauce if you order fries or any other foods. read more

Always great food and great service. Our two little girls love the play place as well

Very efficient! Fast paced drive through, great service and clean bathrooms 10/10 Always

This dining experience was fabulous. Not only did we get some dank waffle fries and nugz, but Westyn, a lovely customer service representative was lovely to talk to, and really brought this experience to life. Would be 3 starts, but Westyn earned the extra 2. #teamwestyn read more

The food was great but the service was terrible. My family and I were harassed the entire time. They are immature teenagers who don't know what they are doing. Not only were they rude to me, specifically employees named Jessica and David, but they were rude to my small daughter. They laughed in her face and couldn't even look at her while answering her question. She is 7 years old and simply asked when the play place will be open. They laughed and told her never and then proceeded to play in the play place while mocking my daughter. And typically I am not one to complain but it was the most disrespectful and embarrassing experience I have had at a Chick Fil A. They lost customers today due to their lack of respect. read more

I have always loved chick-fil-a and me and my husband always go to here for fast food because it is the best!!

I think it's ironic that Chick-Fil-A closes on Sunday to let their employees "Worship and be with their families" but they allow construction on restaurants to occur on Sunday. Seems a little hypocritical to me. read more