Three stars for the food only, which is stellar as always. Unfortunately this franchise is not quite up to superior standards expected from this wonderful restaurant. Several incorrect orders, no real option at the window but to hold up the entire very long line of other customers, becoming an immediate enemy. It's still a new franchise compared to others. There may still be hope. Thanks for staying open during covid and managing these large crowds. read more

I absolutely enjoy this chick Fil a. I remember the excitement of waiting for it to be open when they were building it. When I am near Grandview, this is the restaurant I love to stop at. Their chicken sandwiches are amazing. I love their service and how quick they are when getting their food out. They are really polite and nice when you come up to the window. I love the options they have for breakfast and lunch/dinner. I'd suggest the frozen lemonade to anyone and grilled chicken sandwich. But just be careful it does get busy during the peak times, but they do the best to get through the line and getting food out to the people. read more

This is the worst Chick-fil-a I've ever been to. They constantly leave items out of orders that are paid for and they overcook the food. The last sandwich I ordered was so overdone, it was impossible to chew. Filled out a feedback survey online and never heard anything back. Chick-fil-a I'm done with you. read more

Absolutely kindest workers, they gave me a sprite For free and also made sure my order was perfect. Whoever rates this chick fil a less than 5 starts is lying because this chick fil a is very good. read more

I want to start by saying that I absolutely love Chick-fil-A. They generally have outstanding customer service with the kindest of mannerisms. I've never had a bad experience at any of their stores, and I've been to many. Actually, I've always experienced the opposite: 5 star service, accurate and always with a smile. Well, the Yard store just sucks. It sucks so badly that I don't even bother attempting it anymore. It has consistently left me wanting. My wife has recently joined me in banning any business at the Grandview location, because she too has been so badly failed the team on so many visits. Tonight's visit (and last straw) was a drive thru order met with rudeness and verbal promptings that made her feel rushed through, as if someone was more interested in getting off her shift than helping us obtain our desired dinner. I don't know why this happens with such frequency. Maybe it's because we are a family of 6, and only ever have bigger orders. I feel that isn't a good enough excuse, but I can't explain why I have been so regularly frustrated by these yahoos. On multiple occasions I have left there fuming over major mistakes. I've even been forgotten about in a drive thru visit, waiting in the extending parking. I am a very reasonable person to deal with. I'm not naturally hot headed, but I can't go there anymore, without risking my health. We have never seen such a consistent level of order incompetence and mediocre customer service at any fast food joint. This is Chick-fil-A. I have expectations of high standards, but only find disappointment here. In closing, I hate that I have a beloved Chick-fil-A store so close to my family, and yet I lack the willingness to go there anymore, because of the level of risk involved. I can't have my time and money wasted anymore. I feel like I've lost all that I'm willing to lose. I have nothing more I'm willing to give. I'm very reserved with 1 star ratings, but this place has truly earned it. read more

I woke up this morning feeling a little under the weather, I came in trying to order some food, thinking that would make me feel a little better. I walked in and started throwing up uncontrollably, luckily I was able to make it into the men's bathroom and aimed for the sink. I was greeted by a devon, Justin and Scott who worked here. They came to check on me, brought me water, hash browns (no charge) and some tums for my stomach. I cannot express how appreciative I am for them trying to check on me and make me feel better. Thank you guys for going above and beyond for me. I hope whoever is in charge of this establishment gives you guys the recognition you guys deserve and possibly give you guys a little pay bump. read more

When I was little, my parents always asked me what I wanted to be when I grew up. My answers changed as I grew older but they were always cut from the same cloth: Superman, Spider-Man, Ironman. Yes, I wanted to be a superhero. Little did I know that my childhood self was an absolute fool. I have now had the privilege of meeting the hero that Columbus needs but absolutely does not deserve: SETH FLORES Seriously, this man dishes out free chicken, fries, cookies, and other goodies like I have never seen before. I heard a rumor that Oprah said that the inspiration for her charitable acts was this legend himself. True story. Get the mobile app and join the party. The store is also staffed with very quick and polite employees and the food is always delicious! My favorite chick fil a in Columbus. tl;dr: Seth Flores is a legend. This store is exceptional. Get the app. read more

The Chick-fil-A app changed my life. This is my favorite CFA location.. I came to write a glowing review but I think Roman K. has nailed it! Everyday I wake up, I am thankful for Seth Flores. We come to this CFA weekly? or at least a handful of times a month, because of all the perks and rewards that are given out!! There are 2 drive thru lines, many mostly seemingly happy employees, and a small play area. read more

I'm addicted to Chick-fil-A and this location is the best! The service is amazing and the food is always on point. They really take it to the next level here in Grandview. I love you CFA read more

This place hits the nail on the head every time! They are always super fast and efficient and hardly ever make mistakes.

Fucked up the entire order and made me wait 30 Minutes to get fast food. Worst chick fil a I've ever been to read more

So maybe it's because the place is so new and always packed, but I've never had a bad experience. For fast food, it's da bomb. That's right...not "the bomb"...but "da bomb." The interior doesn't quite make you feel like you're at a fast food joint. The chicken sandwiches and nuggets always come out hot...sometimes too hot and you have to wait a sec to bite into it. If you're a fan of waffle fries, you're in luck. I LOVE waffle fries. The ones here aren't fried to an absolute crisp. There's still some softness to them, so if you're a fan of a little crisp on the outside but soft on the inside...these are the fries for you. I come here...a lot...obviously. read more

Insanely quick and always accurate. ive been going to this one for years and never had any issues. if there were issues, they were quickly handled. read more

For some reason early in the morning after a busy overnight shift, I have an intense craving for a chicken sandwich! It's bizarre but I've been told many times to 'trust my gut' and soon I find myself in line at 7:30am. They don't typically start serving the chicken sandwiches until lunch time but the cashier ordered one for me anyways! I waited an extra few minutes and my sammy came out piping hot and delicious. Thank's chick fil-A~ read more

Chick-Fil-A in a central Columbus location was a long time coming. They would have gotten a lot more of my money over the years had they had a location closer to me. I guess the best thing I can say is thank you. Brand new place so everything is spic and span, but I don't think I have ever been in a dirty Chick-Fil-A. Not sure how KFC or Popeyes are going to continue with their footprint given the CFA expansion and growing footprint. As expected they were busy, but they worked fast and friendly and never let us see them sweat. Service with a smile is a way of life with this chain. I ordered a Spicy Chicken that was fried to perfection and was thankful for the extra pickles as a way to contrast the heat. The waffle fries were fresh, fluffy on the inside, and the right amount of salt. The fresh squeezed lemonade was the right amount of sweet and just enough tart to make me smirk. Chick-Fil-A is all about their chicken and have the best variety of sandwiches in their industry. They have great kids meals (who else has grilled nuggets), awesome salads, fresh fruit cups, pretty good soups, and breakfast burritos and sandwiches that put McDonalds and Taco Bell to shame. My girlfriend is addicted to their shakes, they get me brownie points when I bring them to her with their fresh baked cookies. The next time I say something bad about Chick-Fil-A will be the first. I highly recommend this chain to everyone I know except on Sundays. read more

Great food for a QSR and top notch service. We had chicken sandwiches with sweet tea. Their waffle fries were also very good. The interior is surprisingly large and the speed at which you get your food was next-level fast. Thanks again for coming to Grandview and Keep up the good work! read more

I would just like to point out that this Chick Fil A has the best customer service out of any chick fil a i've ever been to. I have had a few mishaps with orders here and the management team has always been quick to reach out and correct it. Also, I ordered delivery around 8 PM on saturday for 8 people and our order came out to about $90. The delivery time was only 30 minutes which I didn't believe at first, yet it came EARLY in only 20 minutes and not a single incorrect item in my order. I was beyond satisfied and am very glad this chick fil a is my home location. read more

Was in drive thru to get some food and ended up getting Uber eats pick up notification. Keep in mind this is at 9:48pm. They told me I had to come inside to grab that. After finishing going through the drive thru and getting what I already ordered...I parked in front and walked in ( at 10:02pm). They wouldn't let me inside to pick up the order just because it was 2 min after they closed.... So instead of giving me the order because they took so long for the drive thru and I was standing right at the door they decided it was okay for a worker to take that bag of food and go home with it for free.... read more

Newly opened location next to my office, so I decided to finally give them a try. I must say the chicken sandwich was quite tasty. And even though the drive through line was pretty long...It took almost no time to get my order in and receive my food from the window. Great customer service. read more

Customer service was ok but there food which I've given 5 attempts just doesn't level up to other chick-fil-a. The spicy chicken deluxe is always overcooked and tiny compared to other restaurants. I'm a Hugh fan of CFA but this location is not good, sorry. read more

Good food, the employees taking your order was... meh'. However, when I got up to the front to get my food that made up for it as they were really nice. Even after I told them my order want the one they expected to be at the window. The location of this IMHO isn't the greatest... But when you're in, well... you're in ‍ And it is easy to navigate. Also.... BE SURE YOU KNOW WHAT YOU WANT AHEAD OF TIME because if not they will make you wait for everyone else that has pre-order (regulars) before you can get your food and continue in line. All in all a good experience in food and a good place to get some grub. read more

this restaurant has showed on multiple occasions, employee lunch breaks and getting off early is more important then customers being served. They dont care to pay attention to detail when dealing with allergies and prioritize spending the least amount of time talking to a customer at the window rather then making sure the order is right. The girl acutally told me i was being disgusting, annoying and told me to never come back when i told her the I specifcally asked for gluten free buns and couldnt eat the food she handed to me. read more

The only reason I'm giving this three stars is because it's Chick-Fil-A and you know what you're getting every time you get Chick-Fil-A...dank ass food! I have been to this new location twice now and I must say they are 0-2 on getting my order correct. Keep in mind, these were both visits through the drive-through. The first time, they forgot my sauce (mistake on my part trusting the establishment to follow through on our sauce request). The second time we checked for our sauces and were happy to see they were in the bag! Unfortunately when we got home they had given us an incorrect sandwich! I should also note that they put napkins on top of the fries, this creates somewhat of a steam effect and the fries end up being soggy when you get home. Again, Chick-Fil-As food is incredible I would just advise going in the building and not using the drive through. And if you do, check your entire bag to make sure what you got is in there! Wow, this review has really made me hungry. I think I'll go to Chick-Fil-A for lunch today read more

Every time I come here to eat, they miss something in my order. This time it was chick-fil-a sauce. I specifically asked for 3 sauces and instead was given Zesty Buffalo (gross). I didn't notice it until I returned home. The sauce, YES SAUCE messed up my entire meal. Also, once my bag of food was handed to me and I walked out the door, I had to walk back in because they forgot my lemonade. I like this chick-fil-a but feel like they're so busy (especially during lunch), that they are starting to not fulfill orders properly. I wish I could give 5 stars; however, with these last several instances, I'm only able to give 2-stars. read more

Great value for the tasty food you get and always courteous customer service. Especially love the spicy chicken deluxe, waffle fries, and the little guy likes his Mac & cheese. read more

I try really hard not to ever write reviews on fast food restaurants, because if you expect anything more than mediocre it's your own fault for being disappointed. I expect a little bit better at Chick-fil-A however, because quality and service is the only thing that reputation rides on. All they have is chicken. We've been coming to this location at 8:00 a.m. every Tuesday for the last 5 weeks. Everyone that works here has your typical Chick-fil-A brand chipper demeanor, except for the girl that works the drive-thru window. For the last 4 weeks we have been treated rudely and made extremely uncomfortable every single time that we have come to this place. The single point of customer contact makes us feel extremely uncomfortable to the point that we will not come back here. One time a manager handed us our food and he was very polite and pleasing. But the other four times there is some little girl who works the speaker and has to ask us our order over and over, then when we get to the window she is very rude and socially awkward. How she got put in customer service of any type is beyond our entire office. No one from my company will go to this location now because it's so weird to go through the drive-thru. The food is as good as always, but we do not come here because they have amazing chicken. Our company can get chicken at 100 different places in the city. Unfortunately now we don't come here. The person working the window needs to be put on the french fry machine. Leadership already knows this, it's not a secret how awkward it is to interact with this girl. It's become a joke around town now to deal with the weird drive-through girl at Grandview Chick-fil-A. read more

I have had several bad experiences at this location. From missing items, to receiving the wrong food order, to rude staff. My most recent experience was redeeming a reward for a free chicken sandwich. They scanned the code in it in the drive-thru, but was prompted to pay at the window. When I tried to show that the reward disappeared (because the code was already scanned) the employee implied that I was lying, and then tried to educate me how their app works. She was very rude. I won't be returning to this location (which is a shame because I usually go several times a week). read more

Ok. Definitely 1 star now. Probably the 3rd time this summer my order is wrong. Most of it's my fault bc I should know by now to check my bag before pulling off. Really disappointing they cant seem to get it right anymore. Ordered 2 chicken biscuits and a hashbrown. No hashbrown. read more

Love this Chick-fil-A. If you aren't using the app, start now. Seth Flores, manager of this Chick-fil-A doles our free chicken like it's....his job. Also, mobile orders through the drive thru are very convenient - you can even use gos tracking so the food is made when you get close. Two lanes in the drive thru means generally very little wait. If someone else is ordering in one lane, pull up, say "mobile order for Your Name," swing around, and boom, chicken. read more

I went to the drive through and they gave me someone else's order. I went inside and told them and they sort of brushed me to the side and said they were gonna remake it, then completely forgot about me and got food for everyone after me in line. I had to ask three different people to get me my food. Also, there were more than five people around me I saw getting frustrated with the staff getting their orders wrong. Go to a different chick fil a until these employees get fired read more

Awesome place! Every Chick-fil-A we've been to has been a great experience. Smiling and friendly employees.

Chic Fila is always consistent. I appreciate their work and enjoy their chicken sandwiches and breakfast. The traffic to get in there can be rough sometimes and the construction does not help with that. So a lot of times we will skip past if we see how busy it looks or if construction is keeping traffic held up. read more

In all of my trips to Chick-fil-A I have appreciated the food and service. That streak ended today. I have never been treated so disrespectfully at any location like Grandview. This was to the point where I made the decision to drive away rather than give them my business. If Chick-fil-A continues to allow branches like this to treat customers poorly, they are heading down the path of losing their reputation for excellent customer service! read more

The food is great, the location is clean, and all the employees are friendly (obviously). But at the end of the day, for the price, it is just a chicken sandwich and it isn't even that big. I shouldn't have to get a second lunch after eating a $7 fast food meal. This hits the spot at times and is a nice treat, but you won't find me here regularly! read more

I decided to treat myself to cfa today. Came in at 12:10pm. Parking lot was packed with 6 cars in the drive-through--not bad. I waited a minute when I got to the drive-through speaker thing before I heard anyone speak to me. Normally, someone will cheerfully end your order by saying, "it's my pleasure!", but I got not such response. I ordered 8-piece nuggets, 3-piece chicken strips, small fries, and a small lemonade. I also asked for one barbecue sauce and one Chick-fil-A sauce. Once I got to the window, the girl told me their scanner wasn't working, so I couldn't use my app to pay for my food...disappointing as I wanted my points. To top it off, I didn't get the sauces I asked for and again, no "it's my pleasure!" My sister even said the food tasted off. Disappointing experience, as I am a huge patron of CFA. read more

This is a really nice Chick Fil A! Very clean, has a different look. Customer service was good, food was good!

The fries are sometimes cold but I've literally never had a bad meal here and I will get my food I'm a timely manner and the staff is super friendly!! :) read more

I go to this location a couple times a week, usually. Most of the time it's pretty good. The food always is fresh and the staff is decent. I was a little disappointed today because I ordered a side of cheese, it's an extra 1.19, and they gave me a container that barely had the bottom coated with cheese. I went inside to hopefully get a new one but between three employees who didn't open the lid... they decided it was fine. So I shrugged and left. But it is lame and disappointing to pay for an empty container. read more

This is a crazy busy location but they are extremely efficient. I went through the drive-thru yesterday and was expecting the long line to take forever. I was wrong because I was through the line in no time and on my way with an accurate order. read more

First I want to start by saying my body is probably 99% Chick-fil-A.. I love it so much. Also, the Chick-fil-A app is a game changer and if you aren't using it by now you absolutely need to! Clearly my love for Chick-fil-A runs deep and I am a loyal customer. I am not only loyal to Chick-fil-A I am also very loyal to this location. I don't remember the last time I went to another location unless I was traveling outside of the state. The food is always hot, fresh and delicious and the service is simply unmatched. read more