The lady who took my order was rude, unpolite, and honestly just cranky. She acted like helping me was a burden, barely made eye contact, and snapped at me when I asked a simple question about cup holders. I understand everyone has bad days, but customer service like that is unacceptable--especially at a place known for being polite and welcoming. Definitely not the experience I expected. read more

So many terrible experiences, but this one takes the cake! I love chx minis... esp when they use great, juicy nuggets. My order today had hard scraps for nuggets. They need to CLOSE this location permanently bc it's messy and unorganized. read more

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The last 4 times i have ordered delivery they have left out the sauce packets I've requested or substituted it for a different sauce. Additionally they have forgotten fries for my meal the last time. Do not order delivery from them. read more

Service from Markhal in the drive through was awful. After advising me he was not taking my order because I asked him to scan the app. He told the other young lady not to talk to me because I was being disrespectful. She proceeded to take my order and apologize for him. This is the second time that he was very rude and not being the polite chick filet employee , many other customers has had an encounter with him. He needs to be on the inside preparing food not in contact with customers, He is very hostile and apparently does not know customer service well. Food was great per all three people I ordered for. Also my husband was on the phone with me while this was taking place and he was like whats wrong with this guy? read more

Continually does not secure drink lids. Myself, my food, and my car have been soaked more than once (only in the last year, in which time the customer service has down the drain. This is the only Chick-fil-A where this has happened to me.). I shouldn't have to check every drink in my caddy every single time just to make sure my personal belongings and the food I pay for are not ruined. read more

Always a pleasure here. Friendly service, good quality food, and a very clean facility.

Please check your food before leaving this location. I ordered a 12 ct. grilled nugget meal and the receipt said 12 and it said 12 on the nugget bowl but received 8 ct. I never had to check behind this location before but now I see I do. Check your orders! read more

Chick-fil-A - ows a car seat with a price tag on it - Fast Food Near Me - Covington, Georgia

I've had numerous bad experiences here. From forgetting parts of my order to rudeness from employees. All around the worst Chicfila I have been to. I went inside at 8:50 pm (it was packed) and when I stand there to order, the boy says "We closed homie, go order outside". First off, inside doesn't close until 9:00, and second, just say that politely. I get having a long day, but rudeness is just not good business. read more

it is everything ive ever imagined and wanted. i love chick fil a food drinks ice crunchiness ice cream service ambiance (idk what that means so ima give it a 10) read more

We usually have a fantastic experience at Chick-fil-A but not this time. We ordered two bowls of soup we received 2 cups of soup. We ask for sauce we got no sauce. This was about 12:15 today May 11, 2021. We don't know for sure because we did not get a receipt. So I cannot in my reward program. As I said earlier do you get five star treatment and the Chick-fil-A. But all in all I think you guys for being there. But if I tell you about my good visits then I should tell you about the One not so good. Stephen and Nettie Morris 770-827-2635 read more

Gave one of our mobile orders to the wrong person and when trying to explain that we indeed had another order and get the receipt from the person who wasn't present, the redhead in the drivethru was rude and could not comprehend my explanation multiple times even before they realized they gave it to the wrong person. after all was said and done it turns out this is a reoccurring issue they have not fixed. definitely worst cfa experience. if you're looking for a quick and easy dinner, do not recommend. read more

I've been to this chick-fil-a for years and never had a problem. They are always so kind and hard working. It does get congested during lunch and dinner time but, they are always very nice. read more

If you are on your lunch break, don't even bother. There was an issue with my order, the manager made a ridiculous excuse and smiled. It was as if she just wanted me to leave and did not care about my issue. Nothing was offered to compensate for the time nor the screwup of the order. Definitely would not recommend. Try the brown bridge location read more

This is the worst chick-fl-a they always get my order wrong and the employees are rude!! The managers have attitudes so nothing changes with any of the employees because they don't have good examples in management. I absolutely hate going to this restaurant. They really need to start over when it comes to management and employees. read more

Sometimes u don't get the same consistency got lots of crumbs instead of waffle fries smh

Visited Chick-fil-A store 04285 today, 08/04/23, and had the worst experience from a Chick-fil-A restaurant EVER! Waited in line, only to be bypassed by the team taking orders outdoors. Pressed for time, I told the person at the booth what happened. He took my order and I proceeded to the window. At the window, I was asked to pull forward. I declined and was approached by MITCH. He insisted I pull forward and said he would cancel my order if I did not, speaking to me in the most derogatory tone. I'm on a business call as this is being heard. At this point, I wanted a refund. I was then told he would make me wait. He gave me a duplicate receipt and lied and said he refunded my order - and he walked away. I waited at the window for him to return (WHOLE INCIDENT RECORDING ON MY IPHONE) to explain that he printed a duplicate receipt and not a refund receipt. He comes to the window and threatens to call the police. I'm a black woman (he thought this would scare me). Police arrive and tell me this is a civil matter and I asked, I just want my refund. IS THIS HOW CHICK-FIL-A handles simple customer disputes??? Apparently, ole MITCH is used to this type of discriminatory behavior!! Horrible experience. read more

Chick-fil-A - Mitch, chick-fil-a service manager - Fast Food Near Me - Covington, Georgia

I just want to go pick up my order at Chick-fil-A through the inside and there was this African-American lady wearing all black with a huge attitude. I just asked for some ketchup packets, and she just left with a face and told some other worker to give it to me like if you don't want to come into work today, don't come we all have problems but show up like that at your workplace. read more

The Restauraunt and food is fine, staff are friendly. I'm just trying to get the owner/manager's attention to do curbside pick up like every other store. This location has the largest parking lot I've ever seen at a CFA, so there is plenty of room. Because larger vehicles can't fit in drive-thru, we have to call the store every time we place an order, then wait in whatever weather for them to meet us at the door. Never seen this at any location. Every time I ask stag about it, it's the same statement: "the owner doesn't want to do it." read more

If I could leave 0 stars I would. This Chick-fil-A sucks. Every time I go there they always give me no fries when I order a large. Every single time. Instead of trying to get people out of line so quick maybe try taking the time to make good food. Fries are always soggy also. Tired of paying for extra food and not getting it. Also ordered an 8 count nugget and of course they only put 7. read more

Chick-fil-A - ows a basket of french fries - Fast Food Near Me - Covington, Georgia

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We had difficulty finding a disabled parking space. The drive through line cuts right between people trying to park and leave parking spaces so it took Forever and was what I call a "cluster". Is there supposed to be signage directing folks to go around to get to the drive through? The pick up spaces in front should be moved to the opposite side of where they're located - replace those with additional disabled spaces. Those picking up from ordering on the app are able to run in and pick up their orders. The disabled - not so much. The fries were soggy and cold and not left in the fryer long enough. They were almost ehitThe tomato was a light pink and tasted like wet cardboard. I asked for a manager - 3 times - and never got one to talk to. The staff, as usual, is fabulous. Every single one. It's clean. It's shiny. It's new. I know there are hiccups to iron out. We'll attempt one more trip. read more

Disappointed in Mike. My family walked in at 10:26 am with one register open and waited in line as a woman was ordering 19 gift cards, which, as expected, took longer than a normal transaction. Once another register was opened and were waited on, it was 10:32 and they would not serve us breakfast. The attendant said, "sorry, we stop serving breakfast at 10:30". Once I questioned it as we had been standing in line for quite some time, she asked "Mike" who was assisting just a few feet away and he said "no". I pressed further trying to get clarity on whether it was a programming issue and simply would not let them input into the system (or sheer will) and Mike planted his flag at the 10:30 cutoff by stating I could have a chicken biscuit (which was not what I would have wanted as I was hoping for a healthier option with an egg) that was it. It was very apparent Mike was the acting manager on duty, yet he he failed to even attempt to make eye contact with us or attempt to offer any resolution. If they were out of eggs-fine. If they system wouldn't let the staff place the order thus they couldn't make it-okay. Lie to me and make something up. Having a "because I feel like it" attitude doesn't have a place in customer service, especially at a Chic-Fil-A. I would expect something like this at a McDonalds and precisely the reason we chose this restaurant as we passed through town. The only bright notes of this interaction were the efforts of staffers, Susan and the lobby attendant, I believe her name was Karen. Susan offered other options and truly cared about turning around the experience and even went as far as to bring me a complimentary chicken biscuit (which wasn't necessary) and a sincere apology she couldn't do more. Ultimately, it's only a sandwich but I'm happy to have had great interactions with other team members who really do care about the customer experience and seem to enjoy their roles. Thanks, ladies! read more

Be careful folks, at least one of these employees are not practicing safety measures. I know a cashier who refuses to wear a mask or regularly wash his hands. Believes God will protect him, brags about "ministering" to his customwrsDon't get sick. Be safe. Protect yourselves. This teen works at multiple Covington GA stores, consider this a PSA and do t get sick because of some careless teenager! read more

This Chick fil-a is great. Operation is seamless. This location opened mid2019 and never looked back. Lots of parking if you want to go inside. Two drive thru lanes which operate efficiently. They always get my order correct and with a "please" and "thank you". read more

Service is usually good here as well as the food. However, tonight was a completely different story. Ordered food get home everything was completely wrong. Call the restaurant several times and no one would answer. Drove all the way back up to show the food and receipts, and then ploys want to know if we wanted to keep our cold french fries or have new french fries. They also wanted to know if we still wanted our original order. REALLY?? At this point kids were starving and they gave me our food, but not even a sorry or anything just sent me on my way. Definitely, going to be a long time before I go back into this place they need some re-training bad. read more

Love this Chick Fil A. Well I love them all! Well except for one but anyhoo.... I was visiting the area and the service was impeccable as always. They had a busy drive thru on a Saturday morning and the employees actually came up to your car with a tablet and took your order, and you were able to pay as well without having to yell through a speaker or Reach through windows. Our food was hand delivered to our car with all the condiments and utensils necessary. The food was on point. Love me some chicken minis, sweet iced tea was perfect but the service outweighs it all. This is why Chick Fila is top notch! No complaints read more

Top tier. Never dissatisfied. Ten out of ten. I feel god in this chic fil a. Thank u.

This Chick-fil-A, in particular, does not live up to the normal Chick-fil-A quality. The lines are always insane. I would hate to work there, because the workers stand outside in the hot sun to take your order. Awful treatment. Other Chick-fil-As treat their workers much better. Besides that, they are always hurried, and the customer service is not great. We went the other night, and half of our fries were burnt and chewy and tasted like they'd been cooked in old grease. I got sick later that night. What was even worse is that my little sister found what looked to be A FRIED PIECE OF CHEWING GUM IN HER FRIES. We called to inform the manager of the situation. Someone named Ray said he was the manager. (He did replace her meal and added a cookie, which was nice). Of course, we had to prove what we told him, so we sent a picture to him. In response to the picture, he did not sound too concerned. He basically informed us that he showed it around to all of his employees and none of them could "say for certain what it was." Why would any of your employees admit to their gum dropping in? Lol. We're telling you that there is a fried piece of chewing gum in our fries. We even showed you a picture and you're questioning us. Of course, all the bacteria would have cooked out, but you should probably be a little bit more concerned so that something like this doesn't happen again. Next time, it might not be fried. Consumers beware! We definitely will not be coming to this one ever again. read more

Chick-fil-A - Fried piece of chewing gum in fries carton - Fast Food Near Me - Covington, Georgia

Great good and better service! Friendly faces and fast service make me and my family happy each week. We go on Fridays for a special after school treat. read more

Picture it: you're craving a deluxe chicken sandwich with waffle fries and half a gallon of chick fil a sauce...then tragedy strikes. It's Sunday. So upsetting. You're busy all day Monday, but the craving is still going strong. Tuesday evening rolls around, you pull your car up and see that regal American flag up front. You pull in the drive thru. Not a long line. Beautiful. You order your deluxe chicken sandwich meal, mayo, and lots of chick fil a sauce. You wait 20 minutes at the pickup window, annoying, but obviously worth it for the glorious meal you are about to consume. During your long wait, you check your receipt and it says grilled chicken club. CLUB? Heck no. When they bring your food, you check it. It is indeed a club. You ask for the deluxe chicken sandwich that you ordered. They bring it out and it's correct. Praise Jesus. They ask if you would like to be comped for the price difference. You don't want to wait even longer while your food gets evcolder, so you say no thank you. You drive home, ready to bathe those golden fries in as much chick fil a sauce as humanly possible, and tragedy strikes again. THEY FORGOT THE CHICK FIL A SAUCE. A tear rolls down your cheek as you attempt to dip your fries in the jar of hellmans light mayo from your fridge. What a sick joke. You try to console your father in law who ordered grilled chicken nuggets and instead received breaded. Just one tragedy after the next. Full experience: not a pleasure. TL;DR: long wait, wrong sandwich (fixed, but was not comped for the price difference), wrong nuggets, no mayo, no chick fil a sauce. read more

Because there new macaroni is so good I love it so much and there chicken sandwich is so good with the chick fil a sause and I honestly like eating the chick fil a sause by itself because it is so good really good read more

If you could condense lemon ice box pie down into pourable state ,remove all the calories, keep it creamy while including zero milk call it dietetic do you think you'd sell chicken sandwiches on the side? Even if it was best fried boneless chicken breast ever made and adorned with a love pickle? Never mind that the chicken minis are little yeast roll chick morsels that are so good they have to set limits of 4 or 6 or risk tilting the balance of power on the Iberian peninsula. They all have better mannotgan your Momma too. It's my pleasure to eat here. read more

Ugh. The Lord's chicken is great. Wish the employees were more thorough with putting a straw and a napkin instead of making me drive 20 feet down while employee is walking w only my food. Hand me the food. Have a straw and a napkin in the bag. Geeesh. read more

While traveling, we decided to go through the drive through and get something and eat on the way. We love Chick Fil A and was surprised that the line wasn't wrapped around the building. At home, no matter what time of day, there is always a double line of cars in the drive through. We ordered simple combination meals with drinks. Once we got on the road and ready to eat, we were really disappointed. I took the first sandwich out of the bag and there was a long black hair hanging out of the sandwich. The waffle fries were also awful. The fries tasted like they were cooked in old or rancid grease. They were really awful and not edible. Of course, we were already away from the restaurant so we kept traveling. I know why there isn't a line at that Chick Fil A......it's because the food is awful. Stay away! read more

I love Chick-fil-A just not this one. They are slow, and you would think that as slow as they are they would get orders right but nope. They had 3 different breakfast line. I sat for several minutes while the other 2 lines got their food as I listened to several people, including myself, ask why was the 3rd line not getting food with no valid response given. Then when I finally get my food no apology for the wait was given. This was my last time eating at this Chick-fil-A. I was late to work waiting on a bowl. read more

I can't give a better review because they never answer the phone! I tried to place an order on the website but they don't have everything that I need for my order. This is the second time that I've tried to order breakfast for my employees & The second time that I've called and called and called only to have them finally pick up and hang up. I have never had such bad customer service or NO customer service at Chick-fil-A, ever. read more

Terrible. The new location parking lot is a nightmare. I used to eat here for breakfast about 2 to 3 times a week. But back in April the chicken biscuits started coming with chicken that was half the size of the biscuits . It used to be just once a week. Now it's all the time. The biscuits are either undercooked & fall apart or overcooked and hard).The final straw was when the chicken was the size of 2 chicken nuggets. Who thought that was ok to serve? The new location's parking lot is POORLY designed. Very hard to get out of because cars are constantly coming in, plus the drive thru people are pulling out. The drive thru lane is always backed up and blocks the other exit. I expect lots of accidents read more

Disappointing, never have I had to wait over 30 minutes in a drive thru, let alone chickfila. Two stars because at least staff was friendly and meal was comped but this is ridiculous, do not come here if you are in a rush read more

What happened to this Chick-fil-a?! Parking lot is way too congested. Drive-thru is too confusing and my order seems to always be wrong lately. Today I ordered a chicken sandwich but got someone else's chicken strips instead. :( read more

This Chickfila is Exceptionally well. Great Food, I literally eat there once every week (at least). read more

Chick-fil-A - Number One Side of Fry. And a MILKSHAKEEEEEE. - Fast Food Near Me - Covington, Georgia

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second bad customer service experience in the past 2 monthes, and I'm not one to usually complain. First experience, my wife has a food allergy and we have to be extremely careful with cross contamination. Chick Fil A has always done a great job accomodating, changing gloves and such. This time the manager got the order and the young lady went to him personally to tell him to make sure they change gloves. The manager started fussing in a loud voice so we could hear, "my gosh, the stations are six feet away from that". Well maybe if he had a loved one that stopped breathing because of cross contamination he would be a little more understanding. Well I decided to give them another chance. Today went through the drive thru, placed my order paid with a card and the transaction was accepted. Got to the window and no order. They were nice but sent me inside. The manager I spoke to said the oder did not place but they found the card transaction. He said I needed to place the order again and pay again. I told him since they found the transaction, just give me my food, I wasn't going to pay again. He said since no order was attached to it that it would credit my account at the end of the day. So now I have to watch my card account and make sure the charge is reversed. On top of that, not once did he apologize for the inconvenience. Very poor customer service! I won't be back. read more