Clean restaurant! Great customer service and hot & fresh food delivered to our table. We felt welcomed and appreciated. Then, a sweet lady, Mrs. D blessed us with the pictured below. Bless you all! read more

Chick-fil-A - Hot and fresh food didn't stand a chance to be pictured! - Fast Food Near Me - Cypress, Texas

We ordered 4 piece chicken tenders with fried and a Sunjoy, 12 piece nuggets with fries and a root beer and a bowl of Chicken soup. The service was slow and the line was long in the drive thru. When I got home I had everything but the 4 piece chicken tenders so I immediately called the store and the manager said he would put my name in the book but I told him I was back on my way up there for my dinner. When I got there he gave me my correct fresh food and I left happy. read more

Terrible Service and Pricing consistency! This restaurant has terrible customer service and inconsistent pricing. I placed an order in the app and then they tried to charge me a different amount once I got to the restaurant! When I spoke with two different managers, they both had different explanations about the reason for the pricing inconsistency! read more

I haven't had Chick-fil-a in a while. Today I went in to order a chicken middle soup. The drive thru lines were amazingly empty lol at 10:30am which was impressive because this place is always packed and the drive thru remains full! I had great service from ordering to receiving my super hot bowl of chicken noodle soup. Don't sleep on that, it's one of the best out there. read more

Mr.Tung is a very Professional,Respectful individual and Chick -fil-A need more employees like him. Always makes things right for the customers of Chick-fil-A and makes sure your order is right. That is why I go there rather than another Chick-Fil-A .Thank You Mr.Tung. Customer: A.E read more

Chick-fil-A - Fast Food Near Me - Cypress, Texas

Text free weekend and lunchtime! This place was bumping! But our order was correct, the restrooms were clean and things seem to be moving along nicely. There was workers getting food where it needed to go with a smile on their face. What more can you ask for? read more

Chick-fil-A - Our order - Fast Food Near Me - Cypress, Texas

Just had the worst experience here with their Manager "Alvarez". I had an issue with my order being cancelled but the employees in curbside pickup were so kind and reassuring that the manager inside would be able to help me. So I go inside (I wasn't even upset because I was expecting to be helped) and wait for the manager. This guy was so incredibly rude, dismissive and downright condescending. I was okay with whatever outcome but what took this to another level was how I was talked to. I'm generally pretty laid back but the sheer disrespect and tone of this 'man', as a manager nonetheless, is what lead me to leave this review. As embarrassing as it is to admit, I had to leave the restaurant so I wouldn't start crying in public. THATs how condescending he was. I have heard of other experiences with this same manager so I definitely don't think it's a one time thing. read more

General Manager Bill is a rude, bigoted unprofessional who flaunts his catty, feminine wiles at a restaurant that is supposed to be Christian based. He mocks and threatens Uber Eats drivers due to his frustrations at the lack of efficiency of his own team. Furthermore, he handed me an incomplete order without drinks to further establish that the incompetency comes from the top down. Thanks for assisting me in delivering cold food with missing drinks. Let me know if you still need me to assist you and blocking me from receiving Uber Eats orders from Chick-fil-A as you continued insisting on doing instead of taking the energy to properly communicate with me to ensure that the food order itself was accurate. read more

Tastes just like my grandmothers! (That was a long time ago). Seriously good butter biscuits

Pulled in to grab my daughter some food. Curbside was available at this location. The order came out within 4 minutes of me placed the order. Tenders and fries were super hot!! A++++ read more

Chick-fil-A - ows a delivery truck in a parking lot - Fast Food Near Me - Cypress, Texas

We were out & about early on Saturday morning and we decided to stop by Chick-fil-A for some breakfast. It was so early that the usually long line was not there and we got excited. We drove into the line to order and were met by one of their order takers. We placed our order, she repeated it and we moved up to the window. I have a habit of checking my order before pulling off because we've had plenty of issues with other establishments. I noticed we were missing a chicken egg & cheese biscuit. Then I realized we didn't get charged for it but the girl at the window was so nice, she quickly charged us for it and gave us the sandwich. Once we got home we dug in. It was the best Chick-fil-A food experience we've had in a really long time. The biscuits were nice & soft. Our chicken was hot & delicious. We ended up saving our parfaits until later that night and they were delicious! read more

Service and the entire experience. I have never been in a chick fil a that made me feel like I was being watched because of my color. The gentleman that took my order was disappointed that his colleague got the Caucasian family in front of me and made it clear with his eye and gesture. As we were placing our order the gentleman was getting impatient and I guess we were taking too long for the manager as well because he soon came over to hover with a disturbing stare. Then met with rolled eyes as I ask for fresh fries because the ones they brought to my table were cold. For a signature status member I am incredibly disappointed in my experience!! If you plan on doing anything but ordering pick up. I do not advise this location. It's sad because for my daughter's birthday all she wanted was to go to chick fil an and play in the play area. read more

Fast service and delicious food, as always. I got my orders through the drive-thru. The line was long, but the staff was efficient, so I did not have to wait that long to get my orders. read more

I went to the Fairfield towne center FSU location on 12/11/24 at 12:34pm to grab lunch. I ordered a spicy chicken deluxe sandwich with fries and a drink with 5 sriracha sauces. I got to the window and realize I only got three sauces so I asked for two more sauces and the team member which I soon after realize it was a manager argued that I didn't need two more sauces for my meal. He then stated "it's an unreasonable request to order 5 for this meal" then I said I don't care what's unreasonable I'm a red member and I purchase here all the time and I always get 5 sauces and I just came yesterday. Then he states "That was yesterday, you got lucky." He then hands me the sauce and repeats I'm being unreasonable. The managers name was John, with a light blue shirt on. I then called to clarify his name was John and he answered the phone and gave me more attitude. I have never been treated so poorly by a Chick-fil-A representative let alone a manager if this is the kind of service you guys are going to start giving I will no longer be spending money with you all. I'm a RED member which means I spend a shit ton of money with you all. I do not deserve to get treated poorly at all. read more

I went to this location with my children for the first time, on the occasion of Evelyn Turlington "Spirit Night" and I was embarrassed by two of your employees. I placed my order two kids meals for my children and a shake for myself. The cashier gave me our table mark but I didn't have my shake she told me to have a seat and that someone will bring me my shake. A few minutes later a young man brought me my shake without the food and took the table mark without me realizing it. Some time later a young girl was holding a tray looking for which table she had to go to and I knew at the same time it was my order, since there were a lot of people and it would be difficult for her to locate us especially since our table mark was taken, I had to go to her to tell her that it was ours. She was very retenting, she asked me for my name and I gave it to her, but I realized that the cashier did not even put my name on my order. I still took the tray and went to sit down. She comes back later to tell me that there is a table with the same mark table, it like I lied to her or I wanted to steal the food. I tried to explain to her that the young man who brought my shake took the mark table without even trying to know if I got my order, it wasn't my fault. She still didn't want to believe me, I gave her my receipt to check and she said it wasn't necessary, but I felt very offended and embarrassed, especially since it was my first time and it happened in front of people. I think Chick-fil-A needs to organize his employees in this regard. read more

Chick-fil-A - Fast Food Near Me - Cypress, Texas

I'm sure it's corporate policy, but it is frustrating having someone take my order way before even reaching the menu. Then followed by receiving my meal and having to wait behind 2 cars before being able to leave read more

Not much really to say about Chick fil A today. The were their normal selves. I had a Cobb salad (no corn or tomatoes). It was very fresh and no complaints. Return...well of course. read more

I have no idea who runs this place but it's by far the best one I have ever gone to. We're a military family just passing by going towards Fort Cavazos and these ladies in the dinning room area (Diana and Rosie) just really made my day. We're so exhausted and their hospitality and service is just makes me feel at home. The manager should be proud of his staff read more

A month ago I had a fly in my Sandwhich, spoke with someone they said they'd contact me. Nothing no refund no contact and no dinner to eat. Let it go. Tonight we went, there was a boy who asked us so many times to clarify our order and STILL salads messed up, missing a sandwich. An honest mistake maybe if he hadn't asked us so many times to repeat the freaking order. read more

We have always had a great experience at ChikFilA until today. Ashley didn't listen on a few different occasions and was really rushed to get us out of the drive thru. My husband ordered an 8 piece grilled nugget and a 12 piece grilled nugget. When receiving our order, we had a 6 and 12 piece. Also, we did add a large unsweetened tea to our order at the window which I know it's an added service to fix the ticket but she didn't offer sweetener. My husband asked for Spenda, we got two packets for a whole large drink then when he asked for more, it seemed like an issue to get extra. The food was good but the service could have been a lot better. I took a pic of our ticket and guess we have a white van now too instead of a white truck. Oh well, hope it gets better there. read more

Chick-fil-A - Fast Food Near Me - Cypress, Texas

Went to Chick-fil-A on 07/09/2022 @ 7:47 am to get Egg Bacon Biscuit please check your Biscuit the Bacon is raw. I go every morning during the week and ask that to make sure that the bacon is crispy and sure enough it is. But on this date the manager told me that they do not do crispy bacon that the bacon is cooked at the temperature it supposed to be cook at . I would not feed this to my dogs much less my self. It is raw people. I told her her I was going to let the Owner know about this. Just because this people are in a hurry to make money and don't care about the customer. read more

Chick-fil-A - Fast Food Near Me - Cypress, Texas

This location has gone bad to worse, I keep giving them chances but today is the last. If you consider this an 8 count then you need to go back to school, I order 8 count nugget and only received 5 in my eyes. About 6 months ago, I found a hair on my nugget. Talk about grossed out but I still came but after getting cheated out on my nuggets I won't be back read more

Chick-fil-A - Do you really consider this an 8 count?!? - Fast Food Near Me - Cypress, Texas

Usually have a great time here but the manager kicked my kid out of the play area cause he said he was to tall to play in there. He was having a great time with all the kids in there but I guess the manager dosent like kids or has some weird power trip. And he didn't come talk to me "The Parent" about it he went to my kid Which is completely unprofessional so he scared my son and made him cry. so I spoke with the manager and he said he didn't care rules are rules. They apparently liked our money just not our kids. There's a reason this place only has 2 & 1/2 stars. read more

This location just keeps going downhill. It's so conveniently located, but doesn't hold up to other locations in the surrounding areas. The past few times I've stopped here, the fries weren't good. Either cold or old and definitely not full. But, today... I received fries that even though they were half full, they were warm. Seemed like a success until I opened my 12 piece nugget. Not only is there only 10 nuggets in the box, they are rock hard. Like they were left either sitting in the fryer too long or were put back in the fryer to be re-warmed. Not impressed. What a waste of money. Will just have to start driving out of the way to go to the towne lake location. read more

Chick-fil-A - Fast Food Near Me - Cypress, Texas

One of the largest Chick-fil-A is I have ever seen or been in. The french fries were a little bit overcooked but everything else was fine. Definitely be back whenever we go shopping to the outlet mall. read more

This location has a particularly fast drive-through. I also love how this location is situated. If the line is long, it's not hanging out into a main roadway like other locations. They are consistent my order has never been wrong. I love using the Chick-fil-A app. Scan and go! I absolutely love their coffee, and I stop every morning for a cup on the way to work. They do have a nice lovely outdoor seating area if you prefer to sit outside on a wonderful day. They have a cute little play area for the kids. Since this is so close and the coffee is so good, I will return continuously to this location. Seeing the same faces every morning is something of the rare. read more

This chick fil a is ripping people off, for the second time in 2 week my pickup order was very wrong, $20 worth of food was not in the bag, and the the manager basically called me a liar and said I got all my food, they wouldn't honor my order or refund me the $20+ . I will never purchase food from here again. The manager is a joke and terrible for how she talks to customers that only want what they pay for. Is that really asking to much. Never again read more

I did not get what I ordered. I wanted chicken Minis and they gave me a thing of tater tots. It's a disgrace! I needed protein to get me ready for my competition. I'm very disappointed. read more

I clearly ordered a grilled nugget meal with unsweet ice tea . I opened my nuggets and there were battered nuggets . I have an allergy to wheat so I quickly closed them and went up to register to tell them they gave me wrong thing . The woman told me my nuggets would be 10 cents more . She had me go back to my seat and get my debit card for the 10 cents for their mistake . I asked who she was and I was told she was the supervisor .It was the worst service I have ever seen at a chickfila . There is too many locations and needless to say I won't be going back to that one. read more

I come to this Chick Fil A often because it's where I meet my daughters friend to pick her up halfway between our house and her house and we always get food while here. Usually I have a great experience but this last time it was anything but pleasant. We all ordered drinks and a meal and the lady brought it out to us (doing curbside due to covid-19) and she brought it in a drink holder. I had originally said we didn't need one so I just started to grab the drinks and she said, "no take the drink holder" and I thanked her but said we don't need it and she was so rude basically pushing the drinks in my car. I said thank you three times and she rolled her eyes. Even my 11 year old daughter in the back seat commented how rude the lady was. read more

Y'all have really got to start having these kids telling people who they need to follow in the drive thru line since nobody seems to pay attention to who ordered before them. Tired of several cars in my lane ordering first including myself and car in the other lane trying to cut in front and then everyone has to wait on their food while they already have their food just because they didn't learn common sense. That's my only complaint with this location and if that could change it'd be great. read more

While waiting to order, one of the workers possibly a supervisor (Asian man, with hair parted down the middle) doing to-go side responded to his female coworker by saying, "she must be on her period or something." She brushed it off like she didn't care, (who wants to HAVE to make waves at their job?!) and a male coworker told him that wasn't cool. (I'd give just him five stars if I could) Fuck that noise! read more

Do not dine in they do not listen to your order. They are more worried about how many people they can get through the door. Go to the next location around the corner.! read more

Stopped by for breakfast on the go last Monday morning. The lady in front of me took a long time ordering, not sure why. I quickly ordered my chicken mini biscuits combo but again sat and waited for several minutes while they got her order. It took way too long then they gave her a drink and she gave it back?? Not sure, but took longer than it should. Food was fine, order was correct just disappointed that it was not as efficient as most of the other locations. read more

This location can not handle large orders. I can count the number of times I have returned to the hospital missing whole meals, sandwiches, boxes of nuggets and had to return. Today I sat and went thru my bag before leaving, not surprised, missing a sandwich. read more

Ms. D was very rude she talked back to me and gave me a horrible experience She was not friendly at all. On top of that they gave me a wrong order and had a attitude when I wanted her to scan my app. read more

Love this location!! The employees are very friendly and helpful! I had an issue with my mobile order and they fixed it right away! Managers Bri and Guy helped me find where my order went. 10/10 definitely will come back again! read more

I love this Chic fil a! fast service, especially during lunch hour which, I appreciate. Staff is always friendly too.

So I normally have no problem here but today was different. As I was eating my chicken nuggets I noticed something that didn't feel right in my mouth. Turns out it was a hair, not a small hair, a LARGE strand of hair in my mouth. I had to gag up my half swallowed chicken nugget while pulling on the hair. It was literally lodged inside of the chicken. This was disgusting and ruined my lunch. Not pleased at all. Also they forgot my ranch even though they specifically said they put it in the bag. They gave me mayonnaise instead. read more

Chick-fil-A - Fast Food Near Me - Cypress, Texas

Have ordered twice from here in2 days and both times the order was completely wrong. I don't notice till I get home. I know I should look and check but this is ridiculous. Ordered a specific item and ordered it clearly both times and I get something totally different. A kale superfoods salad is not a southwest salad. A Cobb salad is not a southwest chicken salad. And grilled chicken nuggets "only" is not a regular chicken meal. Omg. Will rethink this place next time read more