Food, service, pricing and ambience. This certainly meets all expectations for the overarching theme.

Place smells like a sewer. My daughter and I came in to eat inside, but the smell is so overwhelming. I ordered the grilled chicken sandwich. It was pretty good could've used onions, but they don't have any. Daughter enjoyed her lunch. read more

My grandkids loved to come to this place! I enjoyed a nice meal plus they always have fun playing with other kids. I always see Kathleen working and greeting everyone at the tables with smiles and good attitude. Great place! read more

Drive thru always runs efficiently the times I have visited , I usually go to mesa West side of town. read more

Chick-fil-A at Mesa Street and I-10 in El Paso has seen a welcome improvement in their chicken lately. The switch to a new supplier means the sandwiches and nuggets are much less fatty, with far less gristle than before. Place is very clean, service is always friendly. Drive-thru lines can get long, especially during meal times, so patience is needed. Still, for reliably good chicken and cheerful service, this location does the job. read more

This Chick-fil-A location stays as busy as others. I usually go through the drive-thru or order ahead to pick up inside. I never eat inside or order inside because I am always on the go. Every time I have used the drive-thru, it has been fast and reliable. The last time I visited, I ordered ahead to pick up at the drive-thru, and they didn't have my order ready; I was asked to park close, and they would bring my order. I ordered chicken minis and a coffee. It took over 10 minutes for my order to be ready. I had never had that issue, and I thought it was ironic that the time I ordered ahead, it seemed I waited longer. Other than that day, I have not had issues. Stay safe My Friends!! read more

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It was a solid chicken sandwich. Not sure what the crazy y hype is about this place. Fries are ok. The sauces are good. Good quality chicken I have to admit. read more

Very friendly staff. Order was quick and accurate. Clean tables and friendly lady walking around giving out mints. Food tasted great too.

I ordered my food and i didnt get it but it still charged me. Even when i had to oay double they still forgot my fries.

Not all Chick-fil-A's are created equally. I've always had great experiences here! This is my favorite location in the land! I'd stop by on my way home from work at times. The staff has always been kind and efficient here. My favorite items on their menu is their cobb salad and grilled chicken nuggets. The salads always taste fresh and include lots of chicken in them. I like to include lots of Ranch Dressing on my salad. Yum! For $8 and change for a salad, I would hope so! It's a bit pricey but I think it's worth it. I'm also a big fan of their diet lemonade. Although I love sugar, I try and limit/cut it out of my diet whenever I can. That's a pretty hard task in life. I also like their waffle cut fries. They always taste good and fresh, like they just came out of the fryer. I need to cut salt too but here I am...Come to this location if you're in the area and get a chance. Everyone's nice and they give you your order quick. You might even get a free meal because the person in front of you at the drive-thru pays for it. I know for a fact that this happens at this Chick-fil-A. :) read more

Chick-fil-A - Cobb salad...SO good! - Fast Food Near Me - El Paso, Texas

Drive thru staff is always kind and courteous. There is a bottleneck from the orders being taken and the staff inside producing the orders. I wholeheartedly understand a lunch rush but both times I went I hadn't experienced too busy of a drive thru line. In the two occasions I went, I requested a large fry that was half full and cold. I ordered one original spicy and a grilled chicken sandwich and received two original chicken sandwiches. Today, I requested a 4 ct strip and received nuggets. On my part I should've checked but the irony of two incorrect orders on two occasions is kind of difficult to look past. I'm one order, a small sample size. I'd hope for the rest of the paying customers, this isn't a consistent issue. Also, quit fooling people with the breakfast portion chicken, please.To the drive thru staff kudos. read more

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Love me some Chick-fil-A. They are a constant that can always be counted on to be good.

Worst chick Fil A ever. Seriously. Go to N Desert location. Chicken was not fresh Mac N Cheeae was terrible There is no redeeming quality. Even the line took longer than typical fast moving lines. On top of that they don't even say my pleasure. I got "You're good". "No problem " and "yep" It's so Un chick Fil A I thought I was at Wendy's. read more

As the first main chick fil a that the westside had, it still maintains its great service and great food! The workers are always very kind and the food is always on point! It gets pretty busy as any other chick fil a does and the only downside of this place is the way the parking lot was built. The line gets a bit unmanageable when it gets long because of how small/tight the space is. Other than that though, I have no complaints about it and it's not a big enough deal to knock them a star because the hard working employees didn't choose how this place was built but just wanted to make sure people were aware! I look forward to coming back in the future for a continued great experience! read more

I hadn't been to Chick Fil A in awhile and my experience today was so disappointing. The bun was dry and had no flavor ( I always loved the buns before). The chicken was dry, overcooked and very dark in color. The service was good but without good food not much reason to go back. I guess I need to try another location and see if the food has gone downhill everywhere or just at this location. read more

Oh chick fil a how do I miss you..... We were in town and stopped by this location for lunch. Ordered my usual (spicy chicken sandwich with ranch, spicy buffalo, and chick fil a sauce on the side) and my friend ordered hers. We had a free reward on the app and the process was simple. It was pretty busy and a lot of the tables that were empty were dirty. We sat down and cleaned our own, no biggie. The employee who brought our food out was friendly and we were checked on a few times throughout our time there. They always have events going on and they seem pretty cool! Sign up for rewards on the chick fil a app! read more

Yes, I gave this fast food place five stars. I really admire their corporate culture- they give back to the community. They instill in their young employees a sense of what great customer service is with their famous "it's my pleasure" to serve you concept. They host fundraisers for certain community charities- they hosted one for my Church, St Luke's parish. We had to provide volunteers to work in the restaurant on the day of the event, and the resturant gave a portion of the profits for the day to the Church. This is definitely a community based organization, despite being a chain, and I will give it my support. read more

Chick-fil-A - Grilled chicken club- delicious! - Fast Food Near Me - El Paso, Texas

Food was alright. Nothing great. Way to expensive. I'd rather go to Burger King, Jack in the box, Whataburger... Got the idea ?? read more

I think the food selection is ok but service is great. The workers come by several times asking if you need anything else and even offer to refill your drinks. For extra sauces they are free as compared to paying 25 cents at McDonalds. They have a kids play area where the kids can run around and climb around in this setting There is no military discount. read more

Chick-fil-A - Fast Food Near Me - El Paso, Texas

I usually have an amazing experience at this Chick-fil-A. Everything from the food is perfectly cooked as well as the great customer service and the positive attitude of the staff but unfortunately I had the worst experience when I purchased over $50 worth of food to find two meals missing in my bag mind you I live about 20 minutes away, so I was not going to return to get the food, that was not given to me, however I did pay for it. I love Chick-fil-A, but it seems like my time going here has run its course and I will never be returning this establishment who claims to be so great easily forget to give me the food that I purchased.I wish the management can make this situation right but until I hear from them by posting this review, I will not be returning and I'll take my business to canes instead read more

Good meal until I found a blonde hair in my sandwich. I am a brunette so it's not mine. :( Nasty. read more

Samantha and Cesar, Team Leads at this location, we're so efficient and helpful. I was able to pick up a catering breakfast order. They live up to the reputation as the best fast food chain in America! Thank You read more

Chick-fil-A - ows the exterior of a chick - fil's restaurant - Fast Food Near Me - El Paso, Texas

Kudos to El Paso for having a Chick-fil-A. I'm originally from the CA and took for granted that I use to live just blocks from the place that didn't invent the chicken, just the chicken sandwich. So, I take advantage whenever I'm in Caliornia or El Paso. The food here is just as good as the other Chick-fil-A's I've been to. Couple of things to point out is that this location has multiple drive thru's, there's a playground inside for kids, and it's crazy packed. Chick-fil-A is a good meal option when you want something quick and easy on the wallet. Yup, I'm a fan. My Favorites in Order: 1. Chicken Strips 2. Grilled Chicken Nuggets 3. The Original Chicken Sandwich TIP: Check out their nutrional information. Chick-fil-A is also one of the more healthier FF joints out there. EAT MOR CHIKIN - Cows read more

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I'm a fan of delicious chicken, and I don't care who knows about it nor am I going to apologize for it, that's why Chick-fil-A is one of my favorite fast food restaurants. Unfortunately, CFAs are still scarce in El Paso, that's why I am so happy to have a new location. The food here is great, no surprise there, there's not a whole lot that they don't do right. I've always been a BIG fan of the spicy chicken sandwich, though lately I've been really into the grilled chicken club sandwich. Love the nuggets, you should try the Buffalo sauce, it is vastly underrated. And in this heat, there are few things more refreshing than a cold CFA Lemonade, maybe skinny dipping with Kate Upton, but I don't always have time for that. Traffic at this location sucks, but it's a mess at the Zaragoza location too, I don't think it will get better until we have more locations, fortunately the drive thru here is a tad better designed, but I still recommend avoiding lunch hours. Location does have way more seating than the far east location, so that's a plus. CFA employees are renown for their extreme friendliness bordering on annoying, and the staff here seems to be cut from the same cloth. read more

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I got viciously sick. Violent gastroenteritis. Not even the salads are safe. BEWARE. I ate Polynesian sauce and Nuggets but never again after a week with GI. WHO is cooking? Do the have the MENTAL SKILL SET? can they read ? The cooks PASSED their MATH classes? H2O? I hope so. I hope they are hiring people with HIGH IQ, that know the DANGERS of cooking. read more

This Chick-fil-a is not giving the best customer service that this franchise is so well known for. I recently went to this location and ordered $30 worth of food and once I got home I was missing my Mac and cheese and a bunch of sauces. After this incidence I thought I'd give them one more shot, to be disappointed once again. I checked my bag in the car before driving off and the workers failed to put the sauces I asked for in the bag also they had a very rude attitude whenever I spoke to them. Both times I did not get a "my pleasure". read more

Ok, first off, I like Chick-fil-A, the food is good and service is even better. So here is my reason for 3-stars. I got there sometime after 4pm for a quick bite. I decided to eat in rather than wait in the long drive-thru lane. I get many families want to feed their kids before Halloween shopping since it's after school but this place was a jungle gym for kids. That entire place felt like a day care with children running around, screaming, and yelling. Not to mention that there were kids running around barefoot or just socks on. Parents allowed their kids to run ramped with no supervision at all and meanwhile customers and employees are trying to dodge these little pint-size spawns of Satan. I'm not even exaggerating, kids were using that entire restaurant as a damn racetrack. I wanted to just sit and enjoy my meal but I wolfed it down to hurry and get out of there. Parents, please, for the safety of your children keep your kids in line. At anytime a kid could have ran out the door or gotten snatched up. If your kids are going to leave the play area, put some shoes on their feet. It's a restaurant not a play park. To management: please reinforce the no running policy y'all have. Please advise parents to be a parent instead of paying attention to their phones and not their kids. This place was a sh!tshow. read more

I visit this restaurant location very often due to its proximity to my home. In addition, it is conveniently located off the freeway. Interiorly, the restaurant is always kept clean and the staff is very helpful and amiable. In addition, when I am in a hurry I am able to conveniently go through the drive thru and get my food. This was another plus about this location, the drive thru is very well organized. With two lanes where you can place your order which in then merge into one lane. Before getting to the window, there is an employee outside taking your payment and ensuring your meal is correct. Including beverages and sauces you requested. This was a huge plus- made everything run smoother, aside from there being several vehicles in the drive thru and being a busy weekend. Thus, KUDOS to management for this! I can never complain about their food, their food is delicious and served warm. I have never had a problem here with my food orders. I am in love with their spicy chicken burger and their frosted lemonades! My addiction is real! Overall, great food, affordable, restaurant is clean and staff is fantastic! From the individual taking your order through drive thru- you can hear their enthusiasm, to the individual at the window giving you your food. Will keep coming here!! read more

Wow! So, I have gone to ton of Chick fil a's all over DFW, SF, San Diego and everywhere in between on road trips. This is by far the cleanest, friendliest and best customer service out of all the chick fil a's I've ever visited! Restrooms and dining area were spotless! Every time my baby dropped a piece of piece of food, within 5 min, someone came by to sweep it up. read more

I placed an order on the app and they forgot one of my sandwiches so I called and dealt with Dominic and he is by far the best manager I have ever talked to. He was so sweet and polite and he offered me solutions quickly. I truly appreciate the time he took to make sure my order was taken care of. Great customer service. Thank you Dominic! read more

I placed an order on Saturday for Monday pick up at i11 o'clock pick up time for food, which was a rather large order. I get there at 10:55 and it's not ready. I'm thinking they just need to bag everything up. I did add three salads, when I arrived, but I can't believe it takes 20 minutes to get those things together. The guy that was taking care of my order would multitask,Good for the store bad for me as I was in a time crunch. No sense of urgency. Why do they ask me for a pick up time if it's not gonna be ready at that time? Will definitely not order from this location again. read more

Excellent service as always at this chain. They were friendly, polite and fast. I tried their zesty sauce and it was delicious. Perfect about of zest. Great place to stop right as you enter or leave El Paso. read more

Staff was incredibly nice and respectful. The manager goes around making sure guests are okay. PROS: - love the food - iced tea - super clean place CONS: - none read more

On point and super friendly staff. Can't go wrong with the Chick. This place was super busy and the staff couldn't have been handling their business any more calm and cool. Food was delicious and served with smiles. Definitely recommend this spot. read more

Best chic fil a experience ever. Great service despite the high traffic on a Friday night. The manager came directly to our table and gave us drink refills. Super clean. Thank you for the quick dinner. read more

Fast food at its finest. Chicken nuggets, chicken strips, waffle fries, the WAFFLE FRIES! This location is wonderful since the West Side only had the Chick-Fil- A inside the mall. The location is very convenient the restaurant is clean and the staff is always very friendly. You can't go wrong with anything from their menu. The iced tea and waffle fries are a must have. read more

I am so glad that Chickfila is finally available via a drive thru on the west side! During lunch and dinnertime the lines can get pretty long; however, they move at a reasonably fast pace. It only took about 5 minutes for me to get through a line of about 8 cars. I love their emphasis on customer service at this location, they ask your name and greet you by it. They also make sure to make you feel like a friend, rather than just another customer. Its an added bonus to the delicious meals! I should also note that they have yet to get my order wrong, including how many of each sauce I want (which can be frustrating as you drive away to realize somethings missing or wrong at other restaurants). Overall, five stars for the staff and food! read more

I've got to say happy blown away by how friendly and efficient the staff is at this location. Management is truly doing a great job keeping up with customer service. The food is great as always! Keep up the good work read more

You just can't go wrong with chick-fil-a. When there is a big rush they have someone outside so you pay and your food is basically ready by the time you pull up to the window. They have never messed up my order, and I normally go through the Drive-Thru. Eat more chicken! read more

I've been going to this location for a while, the food is always exceptional, but recently they have been messing up my drive through orders. For example last week I order sandwiches for my family and they left out side salad dressings and an entire sandwich. This week I ordered for my family and they left out and order of nuggets as well as dressing for 3 salads. Prior to these visits I always trusted them and only glanced at my order at the window but now I feel the need to hold up the line and go through everything due to the extreme frustration of having to go back many times. Not sure what's going on but it has been very frustrating. read more