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    Chick-fil-A

    3.2 (119 reviews)
    Closed 6:30 am - 10:00 pm
    Updated a few days ago

    Chick-fil-A Photos

    Business Info

    CHICK-FIL-A ATMOSPHERE

    What's the vibe?
    Classy
    Casual
    Moderate noise
    Good for groups

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    Recommended Reviews - Chick-fil-A

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    Reviews With Photos

    Can you see the chicken?
    Veronica M.

    I'm always disappointed at this location but is the only one close to my way to work. Lanes are always so slow. Their food is a joke! Not really representing the name correctly. Like, did I say spray chicken? I now have to order an extra chicken filet so I can taste the chicken on the biscuit. The sweet tea tastes a little bit water down and so is their lemonade. Honestly a waste of money and time with this location. McDonald's is also on the way too. If I wanted to be disappointed for less, I would have stop there

    Julia B.

    Oliver helped me in the drive-thru and was super friendly and helpful! Great recommendations and bubbly personality! Another great visit at this location!

    ows people in a restaurant
    Denny K.

    Is it four or five? How do you judge a fast food restaurant compared to a truly unique or high-end dining experience? Frankly, I think we need caveats of sorts ... or perhaps specific categories. There really is no comparison, but there are definite contrasts. As fast food goes, Chick-fil-A ranks near the top of the "star" list. They have tasty food, fair prices, excellent service, and uh the drive-thru is....oh, wait....that's different animal altogether. We chose what is likely the most crowded C-f-A in our area. (It happened to be the closest to us at the time.) We also decided, grandkids-in-tow ... at the end of a busy morning ... to use the drive thru. And, I decided, techie that I am, to use the app. The app is fairly efficient and easy to use. Be careful scrolling, there are both vertical and horizontal options on some pages. We ordered.... And then came the first question quandary. The drive-thru lanes were both backed up to the main street. Pretty sure that either lane would be fine, but then I remembered there is an option for pick up. (As Steve Erkel would say, "Did I do that?") Fortunately, there was a traffic "helper" who we asked about app order pick up. He politely guided us through a maze of cones alongside the two lanes of drive-thru congestion and told us where to "park and go inside". (First real mistake.....should have used the drive-thru.) Went inside and waited a few minutes while other customers were being served. Also saw there was a table unit between the door and counter that held bags with other orders. Scanning the bags, I did not see my name, so I approached a clerk to ask about our order. OK...let's get to it. She looked at my phone and checked her computer screen, found the order and asked us to wait for a moment. (I must confess that I also asked her to include another milk shake that we forgot in our initial order. No problem.) Order was delivered to us very quickly, although there was still a bit of a wait that likely matched the time we would have spent in the drive-thru lanes. Who knows? Food was hot, made exactly to our specs, accurately priced - including add-on shake, which I asked about when looking at the receipt. Upshot...likely some of the best service available ... except drive-thru or in store pick up table ... or is there curbside .... I still don't know. I know the grandkids would give it 5-stars...but acknowledging my "senior confusion," I'm stickling with 4. And likely looking for a slightly less-crowded one next time....if there is such a thing.

    It helps if you actually put the chicken in the sandwich. Drive thru fail.

    Have your staff double check the sandwiches and ensure they actually put the chicken in it.

    All the tables are dirty, sodas spilled all over the floor, and the trash. And overflowing

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    8 years ago

    Play area is always nice and clean, staff is super friendly, and I love how there are booths right outside of the play area.

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    Page 2 of 3

    Ask the Community - Chick-fil-A

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    Waldo's Chicken & Beer - Kid's Meal- Tenders & Fries (includes a sauce and drink)

    Waldo's Chicken & Beer

    3.9(180 reviews)
    1.5 mi
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    I had an outstanding experience at the Liberty Pike location in Franklin! From the moment I walked…read morein, everything was handled professionally, efficiently, and with a genuine focus on customer service. A special shoutout to Charlie, who went above and beyond to make sure everything was taken care of. It's rare to come across someone who is so knowledgeable, friendly, and truly invested in making customers feel valued. Charlie answered all of my questions, made the entire process easy, and provided service that exceeded my expectations. It's refreshing to find a business that still takes pride in treating people well. If you're looking for a place that combines excellent service with a great overall experience, I highly recommend stopping by the Liberty Pike location in Franklin. I'll definitely be back!

    Haven't been in a while and it's really good! We stopped going awhile back because it tasted like…read morethe chicken was spicy. Recently did a to go order and it was delicious and seasoned well! Fried chicken was great. Crispy and juicy chicken and a good portion! Sides were amazing. Mac & Cheese, white beans and coleslaw were all good! Also had the 6 wings with Alabama sauce. Surprised it wasn't tossed in but still really good and good size. You can't go wrong with the Cheddar biscuits. They were well baked and delicious. All in all, good food and price!

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    Waldo's Chicken & Beer - Beers on tap

    Beers on tap

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    NIce selection of beers on tap.

    Cracker Barrel Old Country Store - Veggie Plate

    Cracker Barrel Old Country Store

    2.5(111 reviews)
    2.2 mi
    $$

    Ordered some breakfast items to go through their website and had some issues. Got the blueberry…read morepancake breakfast and a side of well done hash browns to go. Asked for utensils to be included. Got to the curbside pick up and let them know I was here. Order was brought out in about 5 minutes. Checked the bag right before leaving and realized not only were there no utensils, there was also not any syrup or butter. So had to go into the restaurant in my Grundy clothes and ask for them. Took about 5 minutes to get them! Not good. And it turned out the hash browns weren't well done.

    This place is definitely not cracking my Top 25 places to eat in Franklin. But on a rainy Wednesday…read morenight, when the refrigerator is emptier than a college dorm room, this place will absolutely deliver some good old-fashioned comfort food. Walking in here is also a reminder that... I might be getting a little older. You know you're old when you look around the dining room and realize half the "decorations" are things you actually grew up using. I'm pretty sure my grandmother had three of those items in her kitchen. Back in the day they used to bring biscuits to the table immediately. Boom. Biscuit drop within 30 seconds. Now they wait until your food comes out. Honestly, that's probably a smart move. Their biscuits are pretty darn good, and there were many younger versions of me that would've eaten so many biscuits that my entrée would've needed a to-go box before I even started. For dinner I ordered the fried catfish, which was lightly breaded and cooked just right. Not greasy, not overdone just good Southern comfort. My sides were loaded hash browns and corn, which fit the rainy-day comfort food theme perfectly. My wife ordered the vegetable plate, and she really liked it... which is impressive. Service was good, although our waiter wasn't exactly hovering. In fact, my water glass stayed empty long enough that I briefly considered sending out a search party. After we finished eating, my wife did what wives do in this place, she wandered into the gift shop to "just look." If you've ever been here, you know that can be dangerous. Fortunately, she didn't find anything she absolutely had to have, which saved me about $47 in decorative rooster merchandise. Checkout took a little longer than expected due to some register confusion, so I stood there for about five minutes reflecting on life... and wondering how a place that sells this many biscuits can't move a checkout line faster. All that said, if it's a rainy day and you're craving some good comfort food, this place will do the trick.

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    Cracker Barrel Old Country Store - Interior design

    Interior design

    Cracker Barrel Old Country Store - Biscuits

    Biscuits

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    Game

    KFC - These are the new wings that KFC is advertising currently. This is freshly pulled batch at around 12 noon today. .

    KFC

    1.6(47 reviews)
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    I came at 5 o clock on a Sunday evening it was a African American women and a younger white guy…read moreworking they asked me to move out front and park and they would bring my food out I said there is a car Infront of me and I can't get around them and there is no one behind me I would like to get my food in drive thru like a normal business would. The manager decided to argue with me and slam the drive thru window shut yelling at me and called the cops on me for not moving out of drive thru. The cops came they said it was ridiculous for them to call the cops on me and waste their time for something they should have done from the beginning. The manager decided to trespass from the property and the cops brought out my food to the same place in drive thru I asked to be served at. I'll be reaching out to corporate about the two employees behavior and actions.

    SERVICE IS AWFUL!!! If I could give a negative number, it would be -1. Went to the drive thru on…read more4-12-26 at 7:37pm. Sat waiting to order. Said hello 3 times, backed up and approached again still no one acknowledged us. I called to ask if they were open and said that we have sitting at drive thru to order. He told me the alarm never went off, nor did he see me on the camera. I asked if we should pull up to the window to order he said sure. When we pulled up to the window, he was very rude. My husband said never mind I do not want any of your food now. There was no other cars in line and inside was not busy. Other employees were just leaning against counters doing nothing. SERVICE IS AWFUL!! I guess that is why they were not busy.

    Photos
    KFC - Mold and dust

    Mold and dust

    KFC - The supposedly"wing"

    The supposedly"wing"

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    Chick-fil-A - hotdogs - Updated September 2026

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