Great food and people, but the management seems obsessed with making you make 2 full laps around the building to use the drive through. I don't understand what they are trying to achieve, but it isn't making things safer. read more

I hate to be the one that doesn't write a 5-star review of Chick-Fil-A, but I'm disappointed more times than not when I come here. I *maybe* get napkins with my to-go order 1 out of 10 times in my bag. They always pack my bag so full that I can't roll the top down and my fries (or anything else on top that should be warm), gets cold in my 3-minute drive home. Just splitting it into 2 bags would help keep things warm. Tonight, after waiting for 10 minutes in their never-ending (but usually fast moving) drive-thru line, they were out of the one thing I REALLY wanted - spicy chicken. I keep coming back because maybe I'm a glutton for punishment or maybe it's because their food is good, but it's usually a frustrating experience. read more

I went to chick fil a today around 4pm. I am newly diagnosed celiac and still learning how to order everything gluten free so I don't get violently ill. I specified while ordering that I had a severe gluten allergy and needed a gluten free bun. I received my order and noticed the bun looked super grainy so I asked once again if they could clarify whether or not It was okay and gluten free. The girl and guy working drive through window took a closer look and said "yeah! It has a sticker. It's gluten free!" I was still hesitant because I've heard gluten free buns come in separate packaging but I was willing to take their word. My boyfriend insisted that I play it safe and get a third opinion so I walked in and asked the cashiers at front. They provided AMAZING service and told me I didn't receive what I ordered. They fixed the order and, I believe her name was Ameera, or something very similar, but her customer service was super on point!! She came over to talk while I was waiting and was so apologetic for what happened, despite it being completely out of her hands. I would have ended up very sick with intestinal damage had she not been quick to verify what I ordered and have it fixed. THANK YOU SO MUCH for your kindness, positivity, and phenomenal customer service!!! She deserves 5 stars!!! But, please try to train other staff on the importance of knowing the difference. read more

Always a wait, even when there are little to no cars in the drive thru. Hit or miss with condiments upon request. Not very friendly staff members. Worst chic-fil-a in columbus, ohio read more

Slow slow slow, every time I visit this location. And it's only ever this one. The food is good as always but you really have to plan some time to stop here. They need some training and take some tips from Polaris and Sawmill. read more

I stop here most Saturday mornings so I'm. It shopping hungry. Drive through & curbside staff are always so pleasant.

This is the best ever place to eat. I only wish we had one in Springfield. We drive for 45 minutes. The one on Rome Hilliard in Columbus, Ohio. The food is out of this world. The COOKIES ARE THE BOMB!!!!!! read more

30 minute wait for macaroni cheese not a good look at dinner time... plan better management!

First thing I want to get out the way is I'm amazed by the continues excellent customer service that I receive every single time I go to chick-Fil-A. There food is on point 99% of the time and I receive it very quickly. My go to is the spicy chicken sandwich for lunch and the breakfast burrito w/CHICK-FIL-A sauces for breakfast. Thank you CFA for being great in this world, and it would be awesome if you would be open on Sundays. read more

When the line is stacked, they have workers walking around the sidewalk getting your order. It feels much more rushed and just overall weird this way. I also could've sworn they had a garlic sauce of some sort a while back, but when I asked for their garlic sauce, I was given the garden herb ranch. Which wouldn't have been a big deal but they gave me it in a dressing packet as if it were for a salad, which makes it way harder to eat in my car??? love some of their menu items but won't be back when it's this busy unless I'm going inside because it's too weird, rushed and overall inconvenient. read more

This service at this place is crazy.When I leave I have to remind myself that I was just at a fast food chain. It borders on too nice. How a place can stay so clean, fast and the food always fresh is beyond me. If you're doing fast food in Hilliard, I'd head here. read more

I am not sure why they have deviated to ordering from an iPad vs the way it was before ~ it just makes the line longer and slower ~ especially at lunch. I appreciate they have an app to order, but that doesn't help either as far as timeliness and when you have kids and order via the app, you still have to get out of your car. Sorry, but this innovation gets a thumbs down from me. Still good food and all, but don't change what isn't broken. read more

Great service, fresh food, well organized! They also donate to the community, so it's always one of our go to places!!

Love this location. Always kind, prompt, cleanly, and professional. Today we were particularly well taken care of by theresse!

Cow appreciation day!! July 12, 2013 Free meal with cow kit (d/l it direct from their site) read more

Okay. This is awesome. Aside from the food which tastes awfully fresh. The Customer service is AMAZING!!! Even if the place is packed. They treat you as though you are the only one sitting in the restaurant. The staff is so friendly that it is sickening. It's almost like being in the twilight zone cause you can't believe that any place could have so many nice people under one roof. I have not gone in there at anytime and seen a customer service rep with a frown or anything. They all take pride in what they do. The chicken sandwiches are great. All their ingredients taste fresh and has the right amount of seasoning. The fried chicken items are not really greasy at all which is quite weird. The bread is never soggy from grease or anything like that. OH AND THE WAFFLE FRIES. Are you kidding me. The waffle fries are Freaking fantastic. If the food here sucked. I think that I would still frequent this venue due to the customer service alone. read more

I really enjoy this place. I went with sister-in-law and nephew. My nephew is 16 months and enjoys the kids play area. The food is really good and the service is tremedous. There is a little senior lady that is the kindest person I have seen in a long time that brings drink refills and chats to people who need a friendly smile or word. It is ministry and a needed breath of fresh air in a negative world. I have enjoyed the large chicken strips as well as fries, salad and breakfast items. My sister-in-law love the milk shakes. Big KUDOS to this place. read more

For a Chick-fil-A, this one is awesome. The service is exceptional. The staff happily bring the food to the table and they work very hard to keep the restaurant exceptionally clean. The cow mascot even made an appearance during my visit. This is always a nice touch! read more

Great food, excellent service and all for a low price. This has to be the best chicken place ever.

I don't normally rate places 5 stars based on a single visit but customer service and hospitality is always a reason to break the rules. This Chick-fil-A has a level of customer service that you do not find at many (if any) fast food places. Coming in on a Monday night, I had my usual #4 combo which was juicy and hit the right spot after a long day at the office. Of course, I can never get enough fries and is one of the highlights of my meal. As I was wrapping up dinner, 1 of the front line employees came up to take my tray, offer a refill, and asked how I enjoyed my food. How many places walk around asking to refill your cups? In addition, we had a brief conversation about random topics as if we were friends catching up. I think this is my new favorite Chick-fil-A in Cbus! read more

I was recently in this store for breakfast and was so pleased with how the crew preformed! It was so early in the morning and i myself was still pretty grouchy! however, it was so nice to be greeted and treated the way i was by such friendly faces and personalities! Even though it was right at the opening of the store a little bit after 6:30 everyone was so perky and just seemed like they were ready for the day. I talked to the manger about how pleasant the service was and told her what a great job she was doing and she was just as cheerful as all of them. I've never dealt with a more genuinely sweet person in my life. Kudos to this manager and the entire team at Chick-fil-a market of Hilliard! Thank you for making my morning easier and brightening my day, can't wait to do it again! read more

Great food and great service. I love getting the chicken nugget meal with the waffle fries. They always have my food ready pretty fast and the workers are all polite. Very clean and nice place to eat. Only downside is how long the wait is inside during busy hours. It seems like the staff cares more about the drive-thu than the customers waiting inside. During my last visit there was one girl working at the front, while everyone else was concerned about the drive-thru. read more

This is the closest Chick-Fil-A to where I live, and during the time I've been going there, they have been nothing but helpful. The orders have always been correct, have come out in a really timely fashion, and they have been polite. All things that their restaurant is very well known for. Their play area is very clean too, which is a plus for my six year old who can't get enough of the place! The only time I've ever had a long wait for an order (outside of the drive-thru lines, as this place is usually packed) has been when I've needed to order a lot of sandwiches early in the morning, and still, it hasn't been too bad. A fast food place can only do so much in a Yelp review. They're polite, they get orders right, and the facility is very clean and well kept. That's why we continue to go there. read more

Seriously? This is the best place ever. Employees are SO nice. And the managers are always engaging with costumers. I have never had bad food from here! If you stop by, be sure to try the lemonade. read more

Every single time that I've gone to this chick fil a the employees are so rude and act like they are better than everyone else they have gotten my order wrong multiple times I asked for extra chick fli a sauce and they only gave me one, I also asked for NO tomato and they gave me an extra two and they usually only put one on the sandwich it's like they're trying to piss off customers DONT GO HERE read more

CFA cobb salad = best fast food salad around. Waffle fries - my dad loves these so much he orders a large just to have some left over to chop up and use as a hash brown when cooking breakfast at home the next morning. The grilled nuggets but a personal favorite. If you haven't tried their cookie - be sure to do so. read more

Everyone knows the food at Chickfila rocks...but what is different about this particular one is the staff! I am a supervisor for a call center so I am always watching people's customer service skills. This Chickfila has the most superior customer service ever!! I want my kids to work there for their first jobs simply to learn the manners, poise, and high quality of service they teach at this restaurant. I WISH my CSR's were so wonderful and polite! I go back because I do like the food but the service is what sticks out the most to me. It is a family friendly environment, the dining area is always clean, the indoor playground clean and yes always full because it feels safe and inviting. There is nothing bad I could ever say about this place. Great job to whomever owns it and trains their staff..you are an example to all businesses around you. read more

How can one NOT LOVE THIS PLACE???!!! The customer service compared to other restaurants in its market is second to NONE! Everyone is courteous and helpful (Which I have noticed in every Chick-fil-A that I have visited nationwide by the way). The food blows any other comparable fast-food restaurant away as well. The Chicken and Fries are simply delicious and at a great value. If anyone rates this less than what I have, they must not like great food, good people, and outstanding customer service. I also respect their company's morale compass even though I may not personally agree with it. I particularly appreciate their 50% discount for military personnel - that respect for me goes a long way! You gotta love good & nice... PERIOD! read more

Chick-fil-a, oh where to begin? This is only my favorite fast food chain of all time. This restaurant is unable to be topped, and I've been hoping for one to come to my town of Chillicothe, for years now. Every time I go to Columbus and it's surrounding areas, I highly anticipate my visit to Chick-fil-a. I recommend the regular chicken sandwich, an American classic. read more

This was the slowest chick fil a visit i've ever experienced. I pulled up and right off the bat the girl had an attitude. Every time we added an item (we got 2 meals) she said "is that it?" like we were holding her up. it was rude and when we got to the window they weren't even ready! it was very unprofessional in my opinion. makes me wonder if i will return my business. read more

Exquisite staff. Very quick , friendly and great customer service. Best chic-Fil-a I've been too!!

I love me some chick fil a. It's such a good place to go for a quick bite to eat and great for pregame stuff and party's. It's great for lunch and for a quick dinner, there chick fil a sauce is the bomb.com. If you've never been here or ever had there sauce I highly recommend it . read more

There isn't another fast food place that has as good of service as this place. I came in here on a Friday for lunch shortly after noon recently. The drive-thru line was wrapped around the building and out to the street. The dining room was almost packed and there were 3 different lines of people. I ordered take-out and was in and out of there in 10 minutes or less. The food is always great here as well. This is one of my go to places for lunch during the week. read more

Chick-fil-a has some good chicken. You should have encountered this by now. However, not all chick-fil-a's are made the same. Great customer service is what sets this particular location apart. Go to this location and tell me I'm wrong. I dare you. read more

They really do chicken well, and the employees are the nicest you'll find in the industry. It's not just the fried chicken that's good either, their chicken salad is fantastic! read more

This place is AWESOME. Great service, great staff, wonderful food and an owner who really cares. For fast food you can't beat it and their service borders on sit-down quality. read more

The fries are the fries or really good in my opinion I like to place the chickens the best part but again there are always closed on Sundays because it's a Christian run business what is annoying cuz one time one time Kings Island and I want some Chick-fil-A because I bought this food pass and it wasn't open because it was a Sunday read more

10/10 never had a problem here. Great employees and clean facility. Lines tend to be longer on weekends so try and not go during popular times read more

The food was amazing as always. But the experience wasn't "Chick-fil-A standard" I feel like. I've recently moved down from Toledo. All Toledo locations are very friendly. Every worker always end the conversation with "my pleasure". The only time I've ever waited a few minutes in the drive-thru is during lunch and dinner rushes. Well at this location I was the only one in the drive-thru. I waited 5 minutes, maybe longer, and not one person said "my pleasure". Now I'm not saying it was a bad experience by any means. Like I said, just felt like it wasn't the "Chick-fil-A standards" like I'm used to. read more

Everyone is very nice but it's obvious they care more about the drive threw than the customers inside...16min and waiting for a sandwich SMH