Some of my friends been talking about this place for months but I have never tried it or wanted to try because of 2 very strong reasons. 1. I do not like fast food really 2. Fried food gives me a heartburn However I'm in Pittsburgh meeting up my in laws and wanted to get something before we catch a movie . Place seemed packed so I had my hopes up. But really it wasn't anything special. Their signature sauce my wife and in-laws liked it is nothing but a mix of mustard mayonnaise and bbq in other word a slightly smokey honey mustard. The meat on the other hand was spot on. Very nice flavor and well cooked. It was real chicken and you can tell from the thickness of it also was moist. Wasn't very happy with their waffle fries as when I hear about waffle fries I expect some seasoning. So the bottom line is the chicken is great but rest is just what you expect from a chain fast food joint. read more

Par for the course for Chick-Fil-A. It's fast, friendly and efficient service. The food is good too. Always packed!! Family friendly! read more

Went there tonight ordered a milkshake & found a short black straight hair in it, I was totally disgusted, but the workers are always warm& nice. Just always beware & just check your food because you never know. read more

This particular Chik-fil-a is one of the best fast food establishments I've ever been too. The food is good, although I admit I always buy the chicken nuggets whenever I come. They're not greasy, soggy or salty. The coleslaw isn't that bad either. Refills are free. The customer service is what i really like about this place. The staff is friendly and smiles. A staff person will walk around and and ask dining customers if the food was okay or offer to get another refill or take away your tray. I have not witnessed any frowns are surly attitudes yet. This place gets extremely busy and crowded around lunch time yet the service remains consistent. I've never used the restroom but the dining area is clean and the condiment counter is organized. On some occasions there will be fresh flowers on the tables. Chik-fil-a gets 5-stars for their food and pleasant, professional service! read more

FOOD I'm sorry, but if I'm going to splurge on some fast food, this is where I'm going to do it. I LOVE this chicken!!! Sure, you can squeeze a little grease out of each nugget, but it's fast food. Go peddle your diet food somewhere else! Of course, they do have some healthier items, but the "grilled" chicken is terrible. Plus, waffle fries! The milkshakes are good too, but they don't quite hit Steak 'n Shake levels. SERVICE/ATMOSPHERE Chick-Fil-A treats their employees really well. In fact, their managers are some of the highest paid individuals in the business. (Their business practices have been studied for this very reason.) This treatment trickles down to their employees creating /actual/ job satisfaction. I absolutely love dealing with the employees here! They say things like, "How can I help you?", "How are you today?" and "It would be my pleasure", and they mean it! To wit, they usually have someone walking around the store just asking people if they need anything, bringing out sauces, refilling drinks, and pre-busing tables. Most of the time the restaurant is clean. As another reviewer said, this location can get really, really busy, and I think that the staff does get overwhelmed. Sometimes they need to send someone out to sweep and wipe down tables. They have a play place for the kids. This location also has lots of fun, free events. Check out the calendar: http://www.cfarestaurant.com/thewaterfront/events. My daughter and husband attended "Daddy-daughter night." They had free dinner, special games and prizes, and they came home with the most adorable framed picture. read more

I love Chickfila! This location is great! The service is always quick even when it's busy. I have been here more times than I should share and I've never had a bad experience. Drive through is equally as good. The line moves quickly even if it's long. The employees are always friendly and efficient. Inside, the tables have always been clean and the employees are more than happy to give you whatever sauces you want & refill your drink. They know how to choose good employees! Other businesses should take notes. Chick fila is just a great establishment overall and I support what they're doing. Also the cookies & cream milkshake will change your life, you MUST get it. As well as the Chickfila sauce! Yummm!!! read more

My pleasure! Something you NEVER hear, until you walk into this fast-food chain. The employees are always in a good mood, and treat you with respect. The store is kept exceptionally clean, and the food is always made piping hot and is equally delicious (well for fast-food standards). This is definitely one of the best Chick-Fil-A's I've been to. read more

The best customer service I've ever encountered at a fast food chain. When I walked in, the manager held the door open, welcomed me, and ASKED HOW MY DAY WAS. Whoa!! Every cashier was chipper and helpful, and staffers went from table-to-table to check if customers needed anything else, including topping off soda, clearing trays, and fetching more dipping sauces. I even saw the manager serving fountain drinks behind the counter to keep up with the pace of soda orders. Coming from NYC where you're considered lucky if a fast food place gets your order right, I was thrilled by the quality and amount of care I received. Oh yeah, the food was great too... Fresh and piping hot! read more

Amazing customer service, clean restaurant and one of the only fast food places with a playground. My cousin loves coming here- she has a blast on the playground and we really love their food, too. The fries are wonderful and I love their nuggets. Their breakfast minis are delicious, too. Try the sriracha sauce- you will not be disappointed. read more

Dude it's A Chicfila. I've never met one I didn't like. The people are so nice and the customer service is awesome sauce!! Sometimes when it's nice outside and there's a huge line in the drive thru they come out and take your order to get you in and out. If I could live here I would. The only con I can think of is the fact that these guys are closed on Sundays but I respect that and enjoy my Chicfila Chicken nugget obsession six days a week. Their lemonade also compliments the whole meal. The location is perfect to my house and it's right near the waterfront. I end up here every time I'm at the Target down the street. read more

Ordered milkshake and chicken sandwich meal. They messed up the sandwich and gave me someone else's order, but they remade my correct sandwich and let me keep the mistaken one. The manager was extremely thoughtful and immediately corrected the mistake. Great experience. read more

Second time in two weeks I've gone through the drive through and got home to missing items or an incorrect order. Just got home today and missing an entire sandwich! DOUBLE CHECK your bag before you leave the drive through! read more

I was totally impressed with this fast-food chain location. The food was hot and fresh, the employees were friendly. The place was well-lit, has a huge play area for kids, and was spotless. It was seriously like a model example of how a fast-food place is SUPPOSED to be...it's a good thing they're not all like this or I would eat a lot more of it! read more

Let me just say that no other fast food restaurant comes near Chick Fil A when it comes to customer service. Ask anything and they say "My pleasure". If you have to wait for your food they give you a coupon for a free sandwich. (You rarely wait). Their food is consistently hot and fresh. If you are not satisfied for any reason they will fix it and make sure you are happy. They have great family nights and events like tonight where if you wear Pirate gear you get a free chicken sandwich. The restaurant is always clean and they usually have someone who will come to your table to get you refills or take your garbage. They are all about detail including fresh flowers on your table. Well Done Chick Fil A! read more

3 stars for this location because it's the slowest chickfila I've ever been too! Went on a Monday (President's day) during lunch and they had 3 people nonchalantly working the cashiers, one poor girl running all over the place manning the drive through, a few people slowly making food in the back and no one filling the orders. Really feel like the staff are not being managed efficiently. Most chickfila's are super super efficient. There's several I know that have a complex system to get the drive thru customers in and out during busy lunch hours. Food - 5 stars of course! Chick Fil A is also delicious! read more

I understand the Covid, but why you have to have a additude while taking the order. Never have I ever experienced this kind of service here at chick fa lay. It must be the area.. I won't be back here read more

Even though most chikfilas are super fast and delicious, this one is definitely one of the best ive ever been to. Always prepared and always delivers. read more

You cannot get a better fast food experience anywhere else! This is the place to be. The service in AMAZING - they always blow away any expectations I have (and they are high expectations!) The food is always hot, fresh, fast and reasonably priced. The staff is amazing and they will even come out to your tables to give further service if needed. Can't get this level of service at the most expensive restaurants downtown sometimes! I just love everything about Chick-fil-a and especially this location. They are all about the customer service and the details. Way to go!!! read more

I'm a A-List member and I've been eating Chick-Fil-A for over 10 years and never had to to deal with the rudeness. I understand that they are young but this is a restaurant and it's a shame I've worked in the restaurant business for year and the food quality here is poor they will serve cold over cooked fries and cold sandwiches. Last time I was there I found hair in my fries and then got a attitude from the manager because he thought I did it just for free food. I would like the see a change since I've spent over $500 and have been getting crappy food and service. read more

Chick-fil-A - This from the Chick-fil-A at the waterfront - Fast Food Near Me - Homestead, Pennsylvania

My dear friends. I come to you now in the year of our Lord two thousand twenty-two. It's been over a year since I've gone to this chick-fil-A, and by the freak show chicken sandwich that I got for the price I should have waited longer. I order a couple of chicken samiches and paid some ungodly number like $16. I nearly spat blood. I don't mind paying $16 for a chicken sandwiches but what I witnessed next from my ordered changed me. I looked down at my medium fries and noticed it wasn't filled to the brim like it usually was. I took a few bites of my chicken samwich and literally was chewing fatty tissue. There was also freak chicken parts attached to it. Maybe veins? I don't know. Was this a fluke? Did I randomly get a freak chicken breast in the piles and piles of carcasses? I know chick-fil-A has excellent quality standards. It had to have been the freak chicken. Yes, that's what I'll tell myself so I can sleep tonight. read more

Pretty quick service. I recommend using the curbside app if the drive through looks busy.

Having the ability to order through the new mobile app is definitely not only a game changer but a life changer. Ordering is a breeze and you're able to customize your order any way you want. If you want a Chick-fil-A sandwich with no pickles but bacon and cheese instead go for it, the app is your oyster. One of the best features of the app is curbside pickup. I can order my food when i'm still in a nearby store or leaving work and have it ready to be delivered to my car or pickup in store when I get there. No more waiting in long lines in store or through the drive-thru. Does it get much better than that? It also goes without saying the their customer service at this location is hands down one of the best experiences out there today. Customer service is always consistently great and everyone is beyond friendly. I can't give them enough compliments on that alone. read more

What can you say, this location is awesome! Two lines at the drive-thru, the entire staff working seamlessly together. Order received as soon as we got to the window. 100% satisfied. Thank you for your hard work and dedication. read more

Giving 4 stars because the service is excellent. The food is good - but there have been times when I had cold fries, which is the worst... The chicken sandwich is great, but not AMAZING, like I thought it would be after reading all the hype for so many years... I wish they would offer the biscuit all day, as I think that would be very good but can never try since there ins't a location near my morning commute. In any event, give it a try if you have never had it. read more

We looked on the website to see if it was open and the website said Yes along with the hours. Drove all the way there & they're closed for construction. read more

They have quick and good service. I had been here for many times and I never had any complaints. I like the cookies and cream milk shake and the spicy deluxe. Whenever I want to get some low cost, good quality food, I go here. read more

Who doesnt love Chick-fil-a? (dont answer that) We stopped in yesterday after attempting to go to the gym.. funny how that worked out. I haven't been to too many stand-alone chickfila's. This one was nice as well as the workers. The food wait was a little long even if it was fresh and made to order. Also the fries were cold and we decided to trade them in for hot ones especially after waiting so long. Other than that everything was fine. i'm like 100% sure ill be back. -_- read more

I've been here many times and am usually happy with the food and service. Slightly more expensive than other fast food options but better quality for sure. I recommend the chick-fil-a app to avoid waiting in line and minimize interaction with people - not because they're not great, I just don't like people. read more

Baby girls what's your name? Let me talk to you. So first off service with a smile awesome. Sauces on sauces. But one complaint or is it shame? 8 person nug tray.....I ate solo no problem. 5'9 165lbs..... no problem. So 3 stars. Because deriving size not service. All love read more

Though I've lived close to this Chick-fil-A for nearly a year, I had never eaten here before. However, after a test at the Jefferson Regional Medical Center across the street last week, I decided that I deserved a breakfast treat and zipped through the drive-through. I would normally never rate a restaurant based on the drive-through, but this experience was literally my best ever. The service was fantastic. The lady that helped me was both very prompt, friendly, and polite. Not anything like the scary drive-through experiences that I've had in the past! read more

Excellent catering service to downtown Pittsburgh - and free delivery! Our team recently ordered Chick-fil-A catering for a lunch (25 people) and the service could not have been better. The food arrived at exactly the time we requested, was set up in less than 10 minutes, and was delicious! The owner, Mike, was friendly and very professional. I highly recommend for offices in the downtown Pittsburgh area. We will be ordering again soon! read more

Amazing customer service. Great food. Very clean, if you decide to eat in. This fast food chain even puts some restaurants to shame.

Chik-Fil-A has the best customer service in the industry. I'm not sure how they find and keep their employees so positive and friendly, but they must be doing something right. If you're short on time at the Waterfront, this is your best bet. Don't forget their delicious milkshakes. read more

I'd like to begin with saying: wow. Just wow. The customer service at this establishment is unprecedented. I walked in, like one does, knowing I was gonna have a great Chick-fil-a dinner, but what i did NOT know was the joyous atmosphere I was about to encounter. I went at rush hour, there was no line inside, and my food was handed to me BEFORE I had even pulled my wallet out. I carelessly walked away from the counter without retrieving my sauces and the nice cashier boy called out for "Miss Anna" and delivered them with a smile. All in all, this Chick-fil-a made me feel a part of their family and for that I am forever grateful and will return. read more

I like when the people at a fast food place are happy. Knowing that the people making my spicy chicken sandwich with pepperjack cheese on a golden wheat bun and a side of chicken nuggets are working AND don't hate their life really makes it taste that much better. Also, it is a small inspiration that my job probably isn't all that bad either, and you can't put that kind of mental high five on the menu. If I'm eating fast food chicken, it better be Chick-Fil-A, and this location is one of the best around. read more

Chick fil a at the Waterfront sucks so bad. Every time my fiancé and I go in there the food sucks. We go in there so much and got one or two fresh meals. The other times the chicken isn't fresh or the fries aren't. Cold, under cooked or over cooked fries At first we got an apology for putting pickles on my sandwich then after months we found hair in our fries and got no apologie. The manager thought we lied. Then the drinks are 9/10 nasty! I finally say something about my drink and basically get called a liar! So never go to that one!! read more

This Chickfila is the best location in the Pittsburgh area. The manager is clearly doing a great job because every staff member I've encountered has been very kind. And I eat a lot of Chickfila so that's saying something. With the new app and mobile ordering, Chickfila takes the spot as best fast food around, and with the continued excellent customer service here, I will only get a quick meal here if I'm in the market for one. read more

This place provides exceptional courteous service. The line could be out the door and the employees still treat you like you matter. I really like their traditional breaded chicken but their chicken noodle soup and chicken salad sandwich is also tasty. The peppermint milk shake is a great holiday treat! read more

Usually we thoroughly enjoy our time at Chick-fil-A....but this one in Homestead, PA was another story altogether. Actually...it was hard to believe that this was actually a Chick-fil-A. The restaurant was extremely dirty...trash all over and under tables...open sauce packets (ketchup/mayo/nugget sauces, etc) all over serving areas. We were so tired from a long day of travel we actually stayed and ate...but we had to clean a table before we could use it...and we will NEVER go back to this location. Avoid at all cost. read more

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***** you see those extra 5 stars? That's because this establishment earns a 10 out of 5 in my book. Other Chick Fil As take note- THE PEOPLE WANT SPICY BACK. Not only does this spot still have the spicy chicken biscuit, they served us fabulous crispy hash browns and exquisite lemonade. Our food was given to us with a smile and friendly service. Awesome experience. Will return every chance I get for breakfast for the rest of my life. Amazing. read more