Thank you to Will P for always being so amazing every single time I drive through on my lunch break!! He is always so nice and has a smile when I pull up. I had to shout him out on Yelp for his amazing customer service last week and really going above and beyond. I ordered a cobb salad and it took a few extra minutes for the chicken to be cooked. He kindly asked me if I could pull off to the side and he would bring it out to me when it was ready. While I was pulling off to the side, I mentioned to my friend in the car how good an ice cream cone sounded but I didn't end up ordering one. Will P must have over heard me say that because when he walked me out my cobb salad, he also brought me a small ice cream cone!!!! It really made my day!! Such a small thing like that just shows how thoughtful he is and what a great employee he is. Thank You again for making my day Will!! read more

I always order breakfast from their chick-fil-A app and it's very convenient to be able to have it delivered to me. This time around the order took longer then expected and when it finally arrived it was missing one of the 4 sandwiches I've ordered. I called to inform them about my situation and asked about a refund because the delivery fee is ridiculous and the best they can do is send me something through mail. I'm very angry about the situation. I will probably start ordering from a different location. read more

Chick-fil-A - 1 Chicken, Egg & Cheese Biscuit, 2 Chick-fil-A Chicken Biscuit - Fast Food Near Me - Irvine, California

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I mean it's not gourmet but it'll get you through the next few hours , doesn't cost a lot, and doesn't taste awful (Chick-fil-A sauce hard carries) read more

Ok I'm so bummed and feeling like chick fil a let me down for the first time. I love chick fil a, I literally visit a chick fil a at least 3 times a Week sometimes twice a day-- I love it. Also fair warning, im writing this hangry, because I'm supposed to be enjoying a southwest chick fil a salad right now and I am not. and here's why: I'm here in California visiting from Utah with my whole fam, everyone was hungry and I volunteered to go pick up chick fil a for us for dinner. I had to drive 15 minutes away to get to chick fil a but we love it and it's what everyone wanted. But. They messed up our order in the most frustrating way We ordered two salads and two chicken wraps (some fries and nuggets too but those are the things that got messed up) First of all: None of our dressings made it into the bag which SUCKS because who wants to eat a dry salad?? We are staying at a hotel, we don't have any backup options in the fridge to makeup up for that mistake (And get this. We knew we had a big order and we SPECIFICALLY ASKED the employee who handed us our food through the drive through window if all the dressings were there because it was a lot of dressings and we could see how they could get forgotten easily. He brushed us off with a confident "yes all the dressings are there"). And even when I decided maybe I'd just eat it dry because I was so hungry.... I realized I wasn't given any forks My mom had gotten in n out some point in our trip and had a used fork from the cheese fries.... so my dinner option ended up being.... eat the dry salad with my fingers.....or....eat it with a used in n out fork. Second of all one of the salads had none of the toppings. It was missing everything but the chicken and the lettuce, it did however have an unexpected ingredient.... it had a piece of paper in it. Chick fil a are you ok???? How unlike you. Then, the least of the the issues but still annoying, we got those two cool wraps, and one of them was made correctly but the other was made with chopped chicken (like cubes that were relatively large for a wrap) instead of the sliced grilled chicken So anyways I'm just tired and hungry and so is half my family, and I and spent almost an hour with the 30 minute round trip of driving to get the food and anyways I guess the moral of this review is just that you need to double check your order before you go home And also the paper in the salad? Idk how to fix that really../ but bleh Ok that's all. read more

Chick-fil-A - Cool wrap with weirdly chopped instead of sliced chicken - Fast Food Near Me - Irvine, California

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This chick-fil-a is fast. Great and speedy customer service. Parking may be a problem during peak hours, but still significantly faster than its surrounding competitors. Breakfast has great options Lunch/Dinner has plenty as well. Lots of indoor and outdoor seating. Plugs for studying are available if you find them. Definitely student friendly Apple Pay is accepted Bathroom Men: One stall and one urinal, so it may cause a line. The toilet liners are brittle and fall apart very easily-- I can see how this may upset those in a hurry. "If you know what I mean" read more

For a fast food place it gets the job done. Great tasting chicken sandwhich (it's their staple) along with fries and drink. A combo that won't be that bad and gets the job done (your dinner or lunch!). read more

I love chick-fil-a!!!!!! When it opened across the street from my alma mater, I was very excited to try it for the first time. I didn't expect too much, but when I got my first fried chicken sandwich, I fell in love! The breading is crispy, and the chicken is consistently juicy and perfectly cooked... The best part though, is that chick-fil-a sauce! It kind of tastes like BBQ and honey mustard had a baby, delicious! The criss cut/waffle fries are also a crowd favorite, as well as the breakfast items (ends at 10:30 sadly...). The lil hashbrown medallions are so cute and easy to eat! This location is very modern looking and super clean. It's really big and has a lot of inside and outside seating. It's mostly college kids working here so either you catch a student on a good day--friendly and helpful, or someone whose attitude matches just failing a test--monotone... Lol. Chick-fil-a has the best fast food chicken sandwiches... I wish there was a San Francisco location!! read more

This Chick-fil-A is fantastic! If you've been to other Chick-fil-A restaurants in the area (such as The District or Tustin Marketplace), you'll immediately notice how this location has a significantly more contemporary design and looks great for a fast food restaurant. I think this definitely falls in the recent pattern of fast food restaurants modernizing their image and decor. I especially like how clean and efficient the ordering counter and cashier space looks; since the kitchen is well-hidden in the back, they've kept the front looking simple and inviting. (Side rant: this is unlike your typical McDonald's or Starbucks where everything is pretty exposed and the you see all sorts of machines, opened boxes and junk laying everywhere. Specifically, for a huge chain that usually cares so much about atmosphere, most Starbucks are terribly cluttered behind the counter!) Aside from the aesthetics, this Chick-fil-A also seems to function extremely efficiently and appears like it was built for the sheer volume of cars, college students, and nearby working professionals that will probably frequent the restaurant. For instance, this particular Chick-fil-A boasts two drive-thru lanes to help speed things along. (I can't help but compare this to the glacial pace of In-N-Out's perennially long drive-thru line.) Moreover, there are I think 6 or 8 cashier stations (a lot!) which also also seem to have the capability of accepting payment via smartphone. On this I don't have any further information, but it would also really help speed up the payment process. This Chick-fil-A is also huge--like, the biggest I've ever seen. Their fire dept sign says they can accommodate some 250 people. There is ample seating, lots of booths and tables, as well as a covered outside patio. And, with the ability to handle all these customers, I noticed that this location uses a colored table marker, along with your name, to help find you and give you your order. This is likely a tremendous help for accuracy and efficiency. As is usual with Chick-fil-A, service was outstanding for a chain fast food place. Whatever their training program is, it definitely works because even on an extremely busy opening day, the ordering and dining process was smooth sailing--no mistakes, no bad attitudes, and not slow. Usually restaurants take a while to get into their groove and I normally wouldn't visit one on an opening day, but I'm glad I did in this case. Finally, when it comes to the food, my spicy chicken sandwich was perfect. It was so freshly hot and moist that I knew it had just been prepared minutes before. The fries were good as always, though they also go by so fast! In conclusion, this Chick-fil-A is probably the best I've been to (and I've been to an unhealthy number of Chick-fil-A's), and thankfully I now have no reason to get a spicy chicken sandwich from the UCI food court Wendy's anymore. read more

Chick-fil-A - Exterior/drive-thru side as seen from the Watson Bridge - Fast Food Near Me - Irvine, California

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Waffle fries over everything. I think chick fila made me rethink about curly fries. Waffle fries are definitely the next best thing. I am in love with the the fries here since I don't see that they have that anywhere except here. Excellent customer service. I dined in today and people who worked there were going around to ask if everyone was ok. That was neat for a fast food restaurant. 5 stars today. read more

Chick-fil-A - Waffle fries Medium ($1.79) - Fast Food Near Me - Irvine, California

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34 minutes in the drive through on Friday evening and they ran out of Mac and Cheese. Extremely disappointing. It was the one item we wanted. I'd skip this location during crowded times and think twice on whether you want to risk a long wait for a location that cannot manage their inventory accurately. This was a mistake which won't be repeated. read more

Order came super quickly and staff members have very good attitude. I highly recommend this location.

I'm not one to leave bad reviews, as I understand we are all humans and mistakes are inevitable. However, in my opinion, a pattern of repeated mistakes indicates a behavior that should be addressed. The attention to detail and customer service at this location leave a lot to be desired. The mistakes aren't super egregious or anything (missing sauces, straws, wrong sizes), but they are enough to leave you a little more annoyed than you were before you decided to visit this particular Chick-Fil-A. Easily the worst CFA that I've been to on both coasts. read more

For a fast food chain Chik Fil A is on the top of my list. Excellent service, clean store, fast service and good food! Prices are high, but they seem to always be when it comes to chicken. Portions are small, but it won't leave you feeling bloated or guilty which makes it a great lunch. They have a huge breakfast menu which sounds enticing but I have yet to try. I got their new Asian chicken salad and really enjoyed it. LOVE all of their dips, sauces and dressing, really my highlight coming here. Oh and the lemonade, cannot forget that, the light is just as good as the regular, I cannot pass it up when I come here, great company! read more

Good spot for a chicken burger. Don't forget to get that chick-fil-a sauce to give your burger an extra something special. Clean, cool ketchup packets, and accommodating staff. Minus one star for the guilt I felt for eating at a place with a homophobic CEO (but also it was quite pricey). read more

This place is in a plaza with a lot of other things, from grocery stores to a target and even a movie theater. There are a lot of options to choose from eating wise, but sometimes you're just craving Chick-fil-A. It's right by UCI and so the crowd is younger. The service and cleanliness of this store is good. Usually they have pretty quick service and every time I've gone, my order has been correct and the people working there have been super nice. When masks were mandated, they even enforced it, which a lot of places I've seen did not. read more

This is my 2nd home. Food: This is Chick-fil-A. Nuff said. Consistent quality and satisfaction. Service: Kind lads but there is one employee that is spectacular. 20 out of 10. Chick-fil-A is my home away from home. read more

I don't usually review big chains, but I really wanted to note that this location gets awfully busy and all the employees handle it with grace. During my last visit, I did wait quite some time in the 2 lane drive thru (still one window though) but was given an apology for the wait. I quickly noticed how hectic it was inside and could see the drive thru camera screen with tons of cars lining up. I was still greeted kindly and given a smile at all times! My orders have always been correct so far! If you need your Chick-fil-A fix and don't mind this plaza, which can be an absolute disastrous mess most of the time, COME HERE! =] read more

Edit: Helen at this chick fil a location is an absolute gem. The hardest working, most considerate, friendliest employee I've ever had the pleasure of meeting. She always goes above and beyond and she makes the experience here 100x better. The first time I tried Chick-Fil-A was about half a year ago in San Diego (blasphemous, I know), and I was really surprised at the good flavors and quality, considering it's still fast food. I tried the grilled chicken sandwich that fateful night. Since then, I've been to this particular location 3 times and have gotten the Grilled Chicken Sandwich, Grilled Chicken Wrap, and the Grilled Chicken Nuggets (all grilled everything). Out of the three, I liked the chicken sandwich the best - the chicken is really juicy and flavorful. The wrap is okay - they're not as generous with the chicken and I thought the flavors were just okay. The grilled chicken nuggets were good but portion is really tiny - I got the 8 piece and I was still hungry afterward. For those of you who are not familiar with Chick-Fil-A, the set-up is a little different. After you order, the servers will bring your food out to you, and will periodically even come by and make sure everything is okay. The service here has been consistently good. Cashiers/servers are super friendly. Today, they accidentally gave me the fried/regular chicken nuggets instead of the grilled and they replaced it with the correct order, no questions asked (and with an apology). The line can get really long during lunch, but with the many cash registers, it moves pretty quickly. One thing I really like about Chick-Fil-A is that they are a lot more health conscious relative to other fast food joints, which I really appreciate. They are definitely more pricey, but I think overall the quality has made up for it. read more

The people who work here are friendly and the food is always good and well prepared. Workers are nice. Prices are reasonable and service is always quick. read more

Went here for a quick lunch and I ordered a simple spicy chicken w cheese fries & chick fil a sauce. They give me a regular chicken no cheese and even got bbq sauce instead of chick fil a sauce. There was only 1 person ahead of me in the drive thru and they still get my order completely wrong. Do not come to this location it is full of 0 IQ college kids. Smh read more

My first chick-fil-A experience. I always wondered what it was but I am glad I got to try these amazing chicken sandwiches. Atmosphere: very large restaurant with plenty of seating. Just next to In N Out near the UCI campus. Service: Extremely friendly and helpful staff. i had multiple people offer to clear my table and refill my drink. Who does that in a fast food restaurant?? Customer service here went beyond my expectations. Food: Very tasty chicken. Lightly battered and fried chicken tenders and sandwiches. The chick-fil-A sauce was an interesting blend of sweet and savory, but I preferred the buttermilk ranch. The waffle fries were perfectly fried and the potatoes were crispy but maintained it creamy texture. Intangibles: chicken sandwiches at their best! read more

Chick-fil-A - Spicy chicken delux sandwiches! - Fast Food Near Me - Irvine, California

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I came in earlier today to redeem a coupon I'd gotten in the mail offering one free breakfast item a month and received poor customer service after an issue came up with redeeming the offer. For background, I had come in the previous month, January, to redeem the same coupon. When I handed it over, the employee at the register informed me that, despite the coupon saying each item was only available during the specific month listed, I could take any of the three for free provided I only tried to redeem the coupon once per month during the promotional period. Following this explanation, I decided to get the Egg White Grill, which was listed as being a February-only item. I didn't think much of the decision at the time, because the employee had ensured me I would be fine getting any of the items listed on the coupon. I came back this morning ready to redeem the February offer, and tried to claim another Egg White Grill. The employee at the register told me that the coupon didn't go through because I had already received the item I was trying to get through the promotion in January. No big deal; that made sense. But when I tried to order January's item, she said, without trying to scan the coupon again to see if the January offer would go through, "That item is only available during January, so you can't get it." I proceeded to explain that, if I had been able to redeem the February offer in January, it would only make sense that I should be able to do the inverse as well. Instead of listening to what I was saying, the employee backed away with a "I'm gonna go..." and returned a few minutes later with a manager, who tried to understand my argument with just as little effort as the employee. She said "unfortunately" a lot, and tried with all her might to shift the blame for the situation onto me, rather than on the employee who had mistakenly told me in January that I could order any item I wanted during the promotion. In the end, the transaction took 10 minutes longer than it really should have, ending with the manager comping me the January item as a way to get me to leave, rather than as the result of her fully understanding the issue and admitting how her organization was at fault for the misunderstanding that occurred in January. I got the impression that both the employee and the manager were inexperienced, and wanted to shoo me away rather than ensure I was getting served properly. Not a great experience. read more

Chick-fil-A - Coupon I tried to redeem for February. - Fast Food Near Me - Irvine, California

I love this chic fil a! Sejong is the man!!! He is always helpful and genuinely seems like he really likes to be there and work there. There is a lot of foot traffic from UCI but the service is extremely fast and the drive thru line is usually not bad at all. I recommend this Chic fil a! The owner is usually on staff and he seems like a great guy too. I love seeing the owners working alongside entry level staff- shows humility and a commitment to quality assurance! read more

Chick-fil-A - Deluxe chic fil a! - Fast Food Near Me - Irvine, California

Yes, 5-starts. It is exactly what it says it is. A good chicken sandwich for a reasonable about of money. Great waffle fries and (almost always) great friendly service. I still like that they bring your food to your table and, if it's not too busy, will come back by to see if you need a refill on your drink or anything else. Nice to see that in a fast food place. Also great to see them take a few cents of my bill when I tell them I don't want a tomato on my sandwich. What would the world be like if other fast food restaurants lowered the cost when you asked them to hold something off of your order? They certainly charge you when you ask for something extra. Wow! What a concept! Other places should take note. Really not much more to say. If you like chicken sandwiches, like to experiment with different dips and sauces, like fries, go to Chick-fil-A! Enjoy! read more

Chick-fil-a is always high quality and full of friendly service. I consider it a preschool for foodies, as it exposes you to high quality yet accessible food options. This specific location has plenty of parking, and dozens of tables either indoor or outdoor. I just got some fries and lemonade to accompany my in-n-out burger on the other side of the parking lot. It took them a good 5 minutes to get me a bag of fries... Too long. read more

Chick-fil-A - Plenty of indoor seating, and just as much outdoor - Fast Food Near Me - Irvine, California

They charged me twice! For my meal the person behind me meal. I had to call customer service to see what happened because chick-fil-a don't care enough to give me my money back read more

I had a great experience dining here! The workers are very nice and service is pretty great and fast! A definitely one of the go to choice to go eat with friends! A worker named Matthew B. was able to give us great and quick service! read more

Amazing customer service ! The gentleman that was out disinfecting the patio tables and chairs today around 1:40pm dude get his name but was super nice to me I wish every other establishments as an employee like him. Unfortunately I didn't get his name. Food is always amazing at chik fil a so I don't need to boast on that. read more

Just got home and they forgot to put my Mac and cheese in the bag. Now I'm home and have no Mac and cheese and paid for nothing.

The 3rd time now I got 1/2 an order of fries. For a $16 meal for 1 person, terrible value. I should just learn to wait in the in and out line next store as they can afford potatoes. read more

Chick-fil-A - I never yelp but no joke, this was my fries. They have given me 1/2 an order of fries atleast 3 times now. - Fast Food Near Me - Irvine, California

Chick-Fil-A never disappoints! I go for the original chicken sandwich which is always moist and crispy. The choices of sauces are amazing as well! My favorite is the Chick-Fil-A sauce tastes like a mix of everything. Service is good. Most of the people working there are students who are really friendly. The words "my pleasure" is always in full effect as part of their customer service. For the entire month of Februrary, they were giving away free hot or iced coffee. This was perfect for all the college students looking for free, cheap caffeine. The iced original was good but I didn't like the iced vanilla because it had a weird aftertaste. But free is free! read more

Chick-fil-A - Free hot or iced coffee for the month of February! - Fast Food Near Me - Irvine, California

Wow chick-fil-a you really disappointed me today. I was soooo excited to try the new Mac and cheese with my bf and after the third bite we're debating if it's frozen or not (I really thought it wasn't ) UNTIL HES ABOUT TO TAKE ANOTHER BITE AND NOTICES IN THE MAC AND CHEESE IS PLASTIC ..... really upsetting and will never order that again read more

Chick-fil-A - PLASTIC IN THE CHEESE - Fast Food Near Me - Irvine, California

As with any Chick Fil A, the food is good, and it's clean inside. I just wish the staff were kinder: every time I leave, I feel that I've been treated disrespectfully, rushed, or done something wrong. Just chill a little, yknow? read more

Good service. Good food. Clean facilities. Sanitary practices of staff at the checkout (Careful handling of ice cream).

This is the second time since working out here I've visited this chick fil a. The first time there was a situation with a few of the fries, you know how you get a bad fry one that tastes like it's been sitting out for hours and accidentally ended up in your box and you ate and instantly regretted it, but chucked it up cause such things can kinda happen? Imagine that but imagine over half of your fries tasting that way? That's what happened today. I've called and the lady who helped me was more than accommodating but from now on I'll be requesting "fresh" fries when I order. read more

Chick-fil-A - Horrible - Fast Food Near Me - Irvine, California

In terms of customer service and quality of the chicken foods, they deserve a pretty satisfactory rating. It's just.. why is it so expensive? It's hard to feel content after eating here unless I spend more than 10 bucks. Though, the customer service is great. The interior is quite large with many seating areas available, and after ordering, they deliver your food to your table. I've been here quite a few times, and it's pretty divine despite the price being a tad bit expensive (especially breakfast). The fries taste good and aren't too crispy or salty. The chicken is insanely flavorful, and the tenders aren't crispy though they are delicious with the right proportion of sauce! I think I'll get a salad the next time I come here. read more

Wow. This is the only branch I've seen that did not honor their own widely-advertised Teachers Appreciation Day promotion. Sorry, teachers, pay up or go down the block to a different one! read more

The chicken nuggets were a bit disappointing. I had their chicken finger before so I was expecting something similar, but nope the chicken finger was much better. The employee taking our drive thru order was very patient, and they have a card reader out on a table near the pickup window and they hand your food out in a tray so the whole process was contactless. read more

My kids and I are obsessed with Chik-fil-a so believe me when I say we have been to many locations. I was visiting the campus as an alumni when I noticed there was a Chik-fil-a nearby, so of course we were stoked to walk over. We actually came two times within a two week timeframe. Let me first summarize by saying this is the worst location I have visited. The employees (which I'm assuming were students) had no energy and subpar customer service skills, which is a quality that Chik-fil-a prides itself on. Interacting with any of them was like talking to half-awake midterm-drained zombies. I get it, you rather be studying, but at least fake some enthusiasm. Words of advice to management: at least hire some Theatre majors to act like they enjoy serving Customers. The worst moment was when I returned to the line to order a large coffee. The cashier told me that they were all out and that they would bring me my freshly brewed cup once it was done. Great. Ten minutes later, as I'm still waiting, I notice that my friend (who had gone to order the same coffee) came back with two fresh cups of coffee. After going back to the register to ask what had happened to my coffee, the same cashier that had helped me was hanging out at the register (dressed out of uniform and ordering food for herself) and quickly dismissed my confusion with, "oh I had already clocked out". The comment irritated me because it doesn't reflect the customer service I've received at other Chik-fil-a locations. Employees go beyond to ensure satisfaction and this employee didn't care to fulfill a simple request during her shift and not even ten seconds after her shift. One more thing- why is there no music playing? It feels like you're eating at the library. Why would I leave the library to go eat in a library. Anyway, on a positive note, the restaurant is very clean and the food came out great. read more

I walked into chick fil a and I was met with Craig Takata. He was one of the most friendly and amicable person that I've ever met. He asked us what we wanted and he genuinely wanted to be there helping us. This man deserves a raise cause he made our day a positive day!!! read more