Great experience start to finish. We were there about 1045 today. We ordered at the kiosk. The workers were readily available & answered our questions. The manager was great, he gave us a complimentary Strawberry lemonade, the new one with cold foam! It had a QR scan to review it & get $3 off next $10 order. Unfortunately, it's only at the local restaurant so we won't be using it but at least we got a few yummy drink. I order chicken avocado tacos, Mac & cheese. We weren't able to eat, d/t running to the Air Port, for like 30 minutes & my food was still warm. The Mac & cheese is BOMB! it is extra cheesy. My tacos were all sorts of yummy & goey! Thanks for a great meal! read more

First. That supervisor or manager, whatever she is. Little short lady with glasses. Yeah, she's a good corporate employee. She makes sure they under serve chicken and sauce. Like big f**kn deal I get an extra sauce, this is a mega corporation. Family restaurants are more generous and they don't even make that much and you can say there's a reason it's a mega chain, but the hell... I ain't coming back spend more money here. F***k you. It's not a big deal, and neither is giving some sauce lol. I ain't really tripping but I have to write this. THEY UNDERSERVE CHICKEN. You won't hit your macros here. read more

Good chicken And great veggies!! Healthy meal!!!!Fair prices for a healthier choices!!!!! Yum!!!! Come here and enjoy'm

Whoever was in the kitchen today deserves a raise. My chicken was so good I had to stop and appreciate it for a second before inhaling the rest. Fresh food, fast service, friendly staff, and not a single thing was missing from my order. 10/10 would happily exchange money for chicken here again. read more

Last time I go here! I can't stand the self service ordering. I'm waiting behind people forever. The double chicken tostada is going further and further downhill. More lettuce, almost no beans or rice and the dressing is watered down, A side of beans (3 or 4 oz,) is $5.39. That's about $25 per lb.! Here is a pic of the beans and the trash can. read more

El Pollo Loco - Mexican Near Me - Newport Beach, California

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Sad. Best I can say is the place is clean. They gave me a breast & wing. Breast is dry and skin not on it. Before I even picked it up I asked if they could give me a breast that still has skin on it. I was told, "No. They're all like that." Not even with the $14. Pathetic. Smells bad too :( read more

El Pollo Loco - Mexican Near Me - Newport Beach, California

Went to the drive thru for the first time in a very long time and I was reminded why it's been so long. This location screws up my drive through order every time. I've literally avoided going here because of that. Tonight was no exception. I paid for but didn't get flour tortillas, I got two jalapeño peppers instead of two packs of jalapeño sauce packets and I repeated this several times. The problem was the woman taking my order, she wouldn't shut the fuck up. I use the app, which I told her, but instead of just letting me order she never shut up. Do you want a combo? NO I said tried to order tortillas but she interrupted me to ask if I wanted a drink, then as I was telling her what Salas I wanted she interrupted me yet again to ask if I want chips and guacamole..NO!!!!! The fact of the beginning, I told her I had the app should tell her it's not my first time to El Pollo Loco. I don't need her asking me 50 fucking questions about what I want. I know what I want. I can read English so I can see the menu board. And then, of course they screwed up my order. read more

The chicken breast was so dry I could hardly swallow it and it had burned edges. Tasted like cardboard. They leave the chicken on the fire way too long. The pico de gallo seems like it's about 5 days old it's all tomatoes are all wilted in there it's not fresh. This is a recurring condition over many many months. read more

Came in today at 11:00am and staff refused to sell me 8 chicken thighs??? They could of said give us time we don't have them at the moment. NOPE read more

Been coming here for years and met Hugo at the drive-through window a couple of days ago... Hugo is amazing!!! He is super kind and helpful and when I forgot to order tortillas, he helped us with the utmost patience. Thank you El Pollo Loco for having Hugo on your team!!! read more

My wife and I had lunch at El Pollo. We both ordered a two piece meal. It was the skimpiest meal I've ever had. The wing was so small I almost missed it. The chicken was overcooked and not good. Now I know this is fast food but that doesn't mean it shouldn't be good and two pieces should be two pieces. read more

Friendly service at the drive-thru! My pre-order was ready. Delicious chicken breast and pinto beans. The avocado green sauce is AMAZING

I love pollo loco the only complain I have, it's the rewards because I saw in my app that I had a $10 reward for my birthday which was on September and ended it October 13 but the next day I tried to check again on September it was gone ,??? How this happened????? Just the first year I could use my birthday reward then nothing!!!! ???? I hope someone from pollo loco can answer this read more

Customer service was so great I just had to leave a review in thanks, shout out to Megan! Thank you :)

New chicken soup recipe TWO thumbs down! Love EPL, and their chic tortilla soup has been my STAPLE when sick, (i always RAVED about it to family & friends). However, EPL recently changed soup recipe &now puts gross tomato "sauce" in it, (but NO tomatoes). So, so disappointed & sad... read more

We drove past every other option, a total of 30 minutes each way to get El Pollo Loco to spend $12 (TWELVE) on an inedible chicken bowl. Super bummed because I love EPL but now I'll never get my husband to go back read more

Ordered 8 piece mixed chicken through the app. I wasn't expecting the food to be great, but this was too disgusting to eat. Chicken was not fully cooked. Skin was soft, no crisp. The avocado salsa was spoiled. Glad I did not order more! read more

El Pollo Loco - Mixed Chicken - 8 piece - Mexican Near Me - Newport Beach, California

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Went here to redeem my T-mobile Tuesday deal and I got the Chicken avocado taco and added a double chicken avocado salad. When I got there after 10am, it was already busy because they were packing for 2 big catering orders!!!! I ordered my food and had a little bit of difficulty on my end trying to add it to my app but glad I finally figured it out. My order came quick despite the 2 big orders ahead of me and the taco was actually pretty good, if you want a light snack this would actually be perfect. The salad was good as usual but I always like to add extra pico and avocado salsa to really make it better. This restaurant was nice and clean and employees were nice and efficient. read more

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Chicken breasts here are good. We get them by themselves. The tortilla soup here is worse than other locations for some reason. Tortillas and salsa are tasty. read more

I came through the drive thru as I got a coupon in the mail. All of this food total was $13.35. Healthy and affordable!!! The double chicken tostada is my new favorite menu item. It is super filling and has great portions. They added a bunch of salsa in the bag and everything was wrapped to make it home (especially the chicken tortilla soup.) I like that they give you the toppings for the soup on the sad so it doesn't turn into a soggy mess. I also like that they put the dressing for the salad on the sad. Everything about my lunch experience was top tier for fast food. This is probably the best el pollo loco location ever read more

El Pollo Loco - Double Chicken Tostada Bowl Tortilla Chicken Soup - Mexican Near Me - Newport Beach, California

I had a great service yesterday during lunch time they were busy but they manage to deliver great food and fast if you only have few minutes for lunch this is the place to go, they have a cashier for Drive thru taking orders outside I didnt get his name to mention here but he was very friendly and suggested me great options I really recommend this pollo loco!! read more

Xmas Eve! I didn't think you guys would be open! Chicken never disappoints. Very flavorful and hot Fresh off the grill. Customer service on point; great suggestions by your cashier. Dining room was very clean and inviting to there, but we're in a hurry to go to our XMas eve celebration! Not sure what time you guys close, but Merry Christmas guys! See ya after new years! read more

El Pollo Loco - Mexican Near Me - Newport Beach, California

After first coming to this location around a month ago, this location has quickly become my go-to lunch spot! The Chicken Breasts are insanely consistent, and their sides that I normally order (Spanish Rice, Broccoli, and Corn) are all very good. Service is friendly and efficient. The ambiance, even during their normal lunch rush, is quiet and calm. I love this location! 10/10 read more

If there's a healthy chicken option (not fried), just out of the grill, this is the place to go. At my age, I have to be careful with what I consume. "Can't have fried chicken as it's too greasy", my doctors says. Cooking at home has become difficult and time consuming, so this is my quick, don't cook it yourself meal. This is not the closest El Pollo Loco for me, but this Pollo Loco's chicken is juicier and taste much better than any other I have visited. The staff is very friendly and I can always find a clean table to eat at. I tried your two piece meal with a soda and a side of guac and chips; the best part, YOU GUYS HAVE FRESH SERRANOS! Thank you guys for your great service. read more

America and her team are always so kind! The food is always fresh and restaurant is always clean.

I went at 9:52 pm and ordered a bowl and piece of breast. My breast was small and had no skin , also I asked for salsa roja and avocado but got tomatoes and green read more

13 dollars for the same size as a BRC burrito that used to cost a dollar. If I'm paying that much it should be loaded. Then I pay extra to get chips and a drink. They give me like 5 chips. That was never the case before. They used to fill up the bag to the top. What the heck is going on? Do better. read more

While the service was decent, I didn't expect my burrito to come with plastic. Extremely disappointed in this; how do you prep my burrito and not notice a piece of plastic this BIG in the tortilla?! read more

El Pollo Loco - Chicken Chipotle Chicken Avocado Burrito with Plastic. - Mexican Near Me - Newport Beach, California

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Food was great. The service. Fenomenal This location has a great service The manager in charge Is really sweet

Charged me for four burritos and gave me three as I ordered. when I asked acted surprised .... also charged me 1.20 for dressing which has never happened in any other El pollo Loco store.... thank you for teaching me a lesson not to go there again. Check your receipt every single time! read more

El Pollo Loco - Mexican Near Me - Newport Beach, California

This pollo loco was very dirty, one table was noticeable dirty with food just sitting there. Plastic bags & utensils on the floor. The bathroom was dirty as well. My burrito barely had any chicken inside. Would not recommend coming here. read more

Ok. I would first like to start off that absolutely nobody was at the restaurant when I ordered and they still managed to mess it up. I asked for 2 double chicken avocado salads 1 without corn and pico and the other without corn. I received one with corn, ok bummer, but it wasn't a big deal. That is until i started eating away. The chicken was dry, like dry and the avocado was just disgusting. The avocado definitely wasn't even fresh. It looked as if they cut it in preparation and left it out for hours. It's surreal how a place called Pollo Loco couldn't even get the chicken right and they couldn't even get the avocado right in a AVOCADO salad right. This salad definitely cheated me out of my money. Never coming here again for a lunch break. read more

El Pollo Loco - Mmm nice fresh avocado salad - Mexican Near Me - Newport Beach, California

Great chicken quality, warm and juicy Double chicken avocado salad is the best Never disappoint read more

Food is usually pretty high quality, however I just don't like how quickly they change their menu. Finally find something I like and it's gone in a couple months. Also went to use a coupon I had been sent in the mail and got all the way there and realized it expired yesterday 8/28/19 I asked them if they would honor the coupon and they said no. So I went on to order the crunchy overstuffed quesadilla and she said they don't have it anymore it was a limited time thing...even though I was looking at it right there on their menu in black and white. Not wanting to argue I just ordered something else EDIT! I had made this review before I had eaten it and came to find out they had put chicken in my quesadilla as well after stating 5 times no chicken being that I am vegetarian- wasn't happy - at all the customer service is very lacking. read more

El Pollo Loco - Mexican Near Me - Newport Beach, California

This is always a great location, and the staff is friendly, professional, and very efficient. Today, though, it was extra good. America, the general manager, was right out at the front counter on Cinco de Mayo, and she had an extra pleasant demeanor, and also provided really great service. I eat here often, and as I said, it's always good. Definitely a great place to stop! read more

Guacamole chicken burrito with no chicken. Thats what i got from this store last time i ordered. Will never come back to this store

I want to give El Pollo Loco the 5 stars. I cannot believe I used Uber Eats again and I have explicit delivery instructions which were not followed today. I was calling and calling the delivery driver which would never answer and then I received message that driver had "tried to contact me" which was not true, I immediately called again and then I started receiving texts in Spanish. I do not understand Spanish and I finally went downstairs and found the delivery people. I only use Uber Eats if I don't feel well enough to drive a few miles to El Pollo and it is absolutely impossible to communicate with Uber Eats. No matter what it is a reflection on El Pollo Loco. read more

I recently visit this location in newport i had an great experience, service was over the hill in a good way cashier offered me to turn my quesadilla to a combo and i did also got a family meal which my family loved, the chicken was great. Definitely will come back to dine in. read more

This El Pollo Loco is nothing special but it is not terrible either. I come here only for the family deals when they mail me coupons which is pretty frequent. They have fast service, clean interior and bathrooms. This location is nicer since it was recently remodeled not too long ago. The workers are efficient and friendly, they always give me extra sauces and containers when I ask. The drive thru can be pretty busy during peak hours so I always come inside since service is quicker inside. Tip: download the app if you come here frequently to collect your rewards! read more

I come here practically everyday for my lunch break and they never disappoint. I always mobile order and they always have my food ready on time and always greet me by name since I'm there all the time they now know my name lol they are always so kind and friendly and food is always delicious! read more