This is our normal Chick-fil-a that we go to but today there was a little something special in our drink... read more

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Always had good luck with delivery until tonight. Placed online order @ 7:21 pm for two meals, delivery scheduled for approx 20 to 30 minutes. Every time my phone refreshed it added another 15 minutes. I called and cancelled the order at 8:00 pm. Guess what, the food was delivered anyway at 8:21, one hour later. Sandwiches and waffle fries were stone cold. THIS THE LAST TIME chick fil a gets another penny from me.. read more

I've been eating at Chick Fil A's since I was a child but this experience was above and beyond amazing! My sister and I ordered drive through and accidentally poked a hole in our drink, spilling it all over the car. The person who helped us in drive through was very understanding, and quickly gave us a new drink and napkins. Then we pulled into a parking spot to clean it when John (manager) and Fernando came out with sanitizer spray and towels to help us clean the car. They went the extra mile and helped us clean the car until it was spotless, and offered us new drinks/food because of the wait. They were extremely nice and went out of their way to make sure that we had a great experience even though WE made a mess in our car. I will go out of my way to get my Chick Fil A fix here from now on solely based on the customer service. But, the food unsurprisingly was awesome too! 100/10 read more

Just in case any one wonders how a drive through restaurant should be operated, This Chick-fil-A is the best we have been to. That is pretty high praise because they are all good. But somehow Midlothian has one that is faster, more accurate and friendlier than the others in our area. We aren't related to anyone there, just regular customers..... read more

They don't fully cook the chicken grilled or fried for the sandwiches and got food poisoning

The mobile thru vs drive thru is trash. It took way too long. Food is always good. Service is always good.

This location is the worst Chic-Fil-A in Texas! Last week I ordered through the app and used the mobile drive thru lane. While I was at the window picking up my order one of the managers was unprofessionally chewing out the drive through worker for not moving the lane fast enough. I was at the window for maybe 15 seconds! I got home and my order was missing a sandwich and fry so I called the store to see if they would deliver my missing food in one of their 10 or so delivery vehicles. They wouldn't, and insisted on adding points to my mobile app. Today I placed a delivery order using the points they gave me for their mistake last week and they missed food again!!! I tried calling the store and got a message that the voicemail hasn't been setup yet. Also, if you're thirsty make sure to order a large drink because they put so much ice in the medium cups you only get a couple sips... do better Chic-Fil-A! 2.5 stars is not typical! read more

Food is always cold and tastes like it has been sitting for hours. This is an occurrence that happens everytime I visit this location. I really wished there was another location near to me because, this has ruined my experience that I normally get from Chick-fil-a. read more

Just leaving and I have a coupon for free chicken sandwich, I ordered the chicken sandwich and lemonade and give my QR code so I can pay for lemonade. He charges me for the sandwich as well. I wouldn't have ordered here except I was using the coupon before dialysis. Then he was looking crazy when I told him of the error :-/ read more

Our local Chic-Fil-A in Midlothian is great. Food is always of the highest quality and is served by the friendliest people. My family loves the waffle fries but we still miss the discontinued cole slaw and carrot salad. Thanks to Corporate, they share the recipes and we make them at home. read more

A smiling crew doesn't ensure order accuracy, quality foods or compassion when called on their errors. The drive through order shorted an entree item. Why put dipping sauces in the bag and not the chicken nuggets? The strawberries were old and soft. They tasted bland. The lettuce was at the used by date. Not crisp and fresh. When called the employee was confusing and assumed I'd lobbed to drive back and wasn't at all apologetic. As a matter of fact it seemed so rehearsed. I asked if he could use a company delivery driver to provide missed items I was told that wasn't available and drivers don't do that. I'm calling back again to find out if I get or got credited. read more

They are friendly. They always get our food right. If you love Chick-fil-a, then you will love this one.

The rudest chick-fil-a I've been to. I use to work at a chick-fil-a too so I'm not sure how the franchisee is getting away with this level of customer service. Not from this area, saw this CFA and decided to go through drive threw for food. Same issue that others have had in the other reviews. Did not take my order cause I was in the wrong line. The signage is small and I saw multiple cars backing out to get to the right "line". That can cause an accident. Rude people and won't be back. read more

Service here is great but I wish they checked their salads for mushy fruit better. It seems like every time I order the market salad and don't warn them to check the fruit, I get home to mushy, brown fruit. I paid 9$ for a small romaine salad by the time I get all the nasty fruit off. Usually I check it, but I was in a rush and didn't:/ read more

They play area , no one was supervising their maybe 2 - 14 year olds. They knocked a couple little ones over. Food was good. read more

Chick-fil-A - Great food . The playground is not built for many kids . - Fast Food Near Me - Midlothian, Texas

This is the slowest chic fil a I have ever been to. I'm be only been twice and both times it was slow. Tonight we pulled up to the drive through and we pulled into the wrong lane. The girl taking the order must have been friends with the girl in the car in front of us , because they laughed and talked a while before she started putting the order in. 4 cars had been serviced in the other lane by the time she finished that order. I know it's slim pickins when it comes to food in Midlothian, but the service doesn't have to be bad read more

Great place! The food is always so fresh and fast. Definitely use the express lane and the app to get free food often

I love chick fil a. I'm glad we finally have one in Midlothian... The people who work here have always been very nice and friendly. However, I've been here about 6 times and only once has my food been HOT. My order has also been wrong 2 times. Once I was told I'd have to pull forward because I requested for some hot food?? I understand they have to keep the line moving but I don't think I'm asking for much when my request is FRESH, HOT food especially after waiting 10mins! I will change my rating once the food is hot as I plan to continue to give this location a few more chances since it's new. Whoever manages/owns this location I hope you're listening to your customers and make change asap! The midlothian community is small. Please fix **Update as of July 17th** I'm NEVER coming back to this location as they gave me a burrito with sausage instead of chicken and i'm not supposed to eat pork. I'm going to be taking this to corporate. SMH. read more

If it is not broke don't fix it. I have four Chick-fil-A's to choose from and Midlothian location would be hard for me to choose. 12 cars in the order line and not one car in the on line order line. Not the first time!! I have always told everybody that Chick-fil-A was the example setter in Customer Service. Not here, they want to do it different. My Neighborhood Chat Talk all feel exactly the same way. See you only if you are a last resort. My Family goes to Chick-fil-A at least 5-6 times a week (We don't cook). Sit in the parking lot and look at the long order lines and tell me that is Chick-fil-A Service read more

Still love the food here. But this location has absolutely killed the image of a the best drive thru of fast food chains. One of the two lanes has been dedicated to mobile pick up only?? What are you thinking with this. Every time I drive by, which is twice a day. There is a huge line in the drive thru and absolutely no one, or maybe A car in the mobile line. Get rid of it! Go back to what you were doing. Go back to the Chic-fil-A way, and stop this non-sense. Please! read more

The fastest chick fil a. The best customer service, I live in Waxahachie and I drive to the midlothian one over the one in Waxahachie.

I often come here but today I ordered a Cobb salad with no meat. And when I pulled up to the window I'm guessing it was a male manager who was mocking my order in front of me "Noo mEaT????! On a Cobb salad" the. The lady ask me "no meat? Bacon?" Bacon is also meat. It felt rude and I didn't expect that from Chick-fil-A. read more

I ordered a salad and inside of the salad was some type of moth. Very disgusting, not coming back to this location. Check the salads before handing them out to people. read more

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I am truly amazed at how great this chik-fil-a is. I always use the app when I order and have tried everything that you can do on it. I always laugh at the foolish line peasants who do not use the mobile thru lane as I pass them by and instantly receive my food. I have to commend this restaurant on what I never thought even imaged would be possible. I was passing through and stopped to use the restroom. I decided to order on the app to use my free sandwich reward with extra pickles and sauce and a frozen coffee. I can't make this up; within 20 seconds of me pressing the submit button on the app, the manager shouted out my name at the pick-up counter with my food in hand exactly as ordered. Never in my wildest dreams have I ever thought that was possible. This restaurant is absolutely 5 stars! read more

I attempted to drive thru today. I was told that I had pulled into the wrong line(mobil app orders only) I did not see the signage. The outside attendant told me I would have to drive thru and re-enter the line. I don't care how good you fried chicken sandwich is it's not worth driving thru twice. The last time I was there an outside attendant took off running with my order around the corner. When I followed him and received my order it was wrong. I was instructed to drive back thru the line or go inside to correct the problem. I don't care how good you fried chicken sandwich is it's not worth driving thru TWICE. read more

What's the point in ordering a large ? This is now the 2nd time this has happened, I didn't get a pic last time because I usually don't take pics of my complaints but this is a joke. read more

Chick-fil-A - ows two baskets of french fries - Fast Food Near Me - Midlothian, Texas

Seems Chick fil A has forgotten what quality is. They seem to be more focused on how many cars get thru the drive thru and how fast the food is delivered than quality of food. Salads are not good quality, sandwiches are thrown in the wrapper, fries on my last visit were so salty that they were inedible!! Chick fil A please focus of the quality of food and service and the almighty dollar will keep coming in!! You have a history of a great product please, please reevaluate your thoughts on quotas and look for the quality of the product and the revenue will come back ten fold!!! read more

I went through the drive through after work today kind of in a mood because I'm 7 1/2 months pregnant and just tired and Kat was working the drive through and took my order and her sweet personality and kindness really changed my mood! I appreciate her positivity! She really made a difference in my day today so thank you Kat! read more

There is absolutely nothing wrong with this Chick-fil-a unless you're a self entitled selfish person. Don't listen to all the other grumpy old men and women leaving bad reviews. The food is absolutely amazing, the service is even better, and the atmosphere is amazing! They are always quick and you get quality food! You might even get a few extra nuggets if you're lucky!! read more

Trent was very professional! My food was hot, order correct & super easy. Can't go wrong with Chick-Fil-A at all! read more

Chick-fil-A - ows a parking lot at night - Fast Food Near Me - Midlothian, Texas

Good food, good service always quick. Have never had issues. The Original Chicken Sandwich

This place always gets the orders wrong or don't put items on the sandwich (don't get the club sandwich because you don't get bacon in it or you get 2 tiny one inch pieces on it). They over charge and just plain forget items. You can't call and ask for them to make it right because the manager does not come to the phone. The one thing that was always good was the brownie, soft and really good...until today, it was rock hard! Just don't waste your time and money. read more

Super fast service always which is always accurate. And always greeted with a smile. Love having Chick-Fil-A in my community! read more

Chick-fil-A - Fast Food Near Me - Midlothian, Texas

Just went here for a second time, the original chicken sandwich is a disappointment - So plain and soggy bun. Overpriced for what you get. They also offered us a gallon of sweet tea fir $5 and we said no thanks. Went next door to grocery shop afterward and bought 2 gallons of cold sweet tea PLUS a gallon in Milk for $5! What the heck! read more

Has to be the smoothest most efficiently ran Chick-fil-A in Texas. If this place counted ballots America would know the outcome in minutes. Come here all the time and never a bad experience. read more

I love the Chick-fil-a food. However this store in Midlothian, TX is absolutely the worst new build store ever. They hired a complete staff with no experience at all, orders are wrong often and when you call it to their attention they act like it's you that did something wrong. Then they follow up with "have a blessed day". The more I go to this location, the more I dislike Chick-fil-a. It's been my pleasure. read more

This place is always on top of their game. The employees are always smiling and very friendly. The spicy chicken sandwich and the Mac-n-cheese are outstanding. read more

If possible, I would give them zero stars but it's not so I give them a one. Not only did they mess up my order; they laughed about it when confronted and did not fix it. I was looking forward to eating my chicken nuggets with my happy family but now I can't dare to set eyes on this food. I recommend you to not go to this Chick-fil-A and to go to another for better quality, service, and chicken nuggets. read more

Don't order the breakfast bowls! It had 1/2 scrambled egg in it. For the price it should have had the whole egg!! No wonder there was no one there Saturday morning at 9:30. read more

Ok this is chick fil A & I shouldn't have to be doing this...this is our 2nd trip since spicy grilled returned. 1st time drive thru, take home order & 2 bites in ... is yours spicy? not at all, is yours? Nope 2nd trip tonight ordered market salad with spicy grilled & it's regular grilled again not spicy. Y'all need to just slow down some. Some of us are in a hurry but the majority is not, not as much as you! It makes us feel anxious & scatter brained going thru your drive thru. Spicy grilled isn't here long, Mansfield is much more consistent I'm going to stick with them read more