I have always had a great experience at not chickfilas I have gone to but today was very different. The two workers which helped us today Kyle and Ryan were just the best. They assisted me with my food choices With patience and kindness, this will for sure be my new chickfila spot thanks to those two. read more

Fresh and delicious chicken sold here. I always order the spicy chicken deluxe sandwich with pepper jack cheese. It never disappoints me. Staff is friendly and prices are fair. read more

It maybe a fast food restaurant but it's borderline fast casual quality. The chicken is fresh and juicy, service is quick and friendly, and the app is super easy to use. read more

Obviously staff is always great at CFA, but I prefer this location because I've really never had any problems here! I come here sometimes for breakfast after work and it always hits! I get the chicken, egg, and cheese on a bun. Hash browns are a must. I usually go in the drive-thru because it's always so speedy! read more

Chick-fil-A - ows a hand holding a sandwich - Fast Food Near Me - Newington, Connecticut

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Best Chick fil a ive ever been to. Clean, tasty, nice play area and kyle was awesome. kyle the manager ( i believe) was so helpful and kind to my little boy. Great vibes at this location. Wish wallingford was this awesome read more

My first time in the Berlin Turnpike location. It's was packed, but I don't mind staying in line for their food. Love their chicken sandwich, juicy and satisfying . Their fries hmmmmm.. and their chicken nuggets OMG. Love the customer service too.. will go again and again... read more

First trip ever to a Chick-fil-A last week. Stopped off at the location in Newington, CT. Service - I never thought I would be complimenting the service of a fast food restaurant. From employees opening the door into the restaurant, to everyone being courteous, and the constant cleaning of the tables, I was impressed by the staff of the location. Food - Was more than happy with the taste and quality of the food. Fries were outstanding and the chicken sandwich was tasty and tender. I would visit Chick-fil-A again in a heart beat. read more

So whenever someone said they didn't like Chick-fil-A I would debate because they should love it! After visiting this location, I now truly understand how someone could not like Chick-fil-A... I've always had great food from this brand all along the east coast from CT to FL. Today was the end of my raving review of Chick-fil-A. I didn't eat the Kale side salad. I tasted the dressing and didn't like it. That was just personal preference, next time I'll stick with waffle fries like I usually get My sandwich was dry and overcooked. The flavor was off, more salty than spicy and the lettuce on my sandwich was softer than the bread. The finger imprints on my sandwich bun weren't a major problem, its bound to hapoen in food service. Hopefully they were wearing gloves It was a busy afternoon So I used curbside pickup. Its an easy to use service through the app! The only problem was that the line for the drive-thru was so long, it blocked the curbside pickup parking spaces. I had to wait in line just to get a space. If this quality of food is the new normal for this company, then I'll pass. Hopefully it was only this location. read more

Chick-fil-A - Spicy Deluxe w/Colby Jack w/ Kale Crunch side... Fingerprints in the bun were included for free! - Fast Food Near Me - Newington, Connecticut

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Like all my other Chick-Fil-A reviews, I have to start off by saying that I have no respect for the actual company that is Chick-Fil-A. This company donates money to terrible causes, has evil views, and for the most part absolutely sucks.......but I'm a total hypocrite who still occasionally eats here because let's be real, it's the best fast food in the world. I stopped at this location on Saturday before getting tattooed and it was a solid and quick choice for lunch. I came here in the very early afternoon and settled on the chicken chunks meal with waffle fries and a sprite on the side. The staff per usual was extremely friendly and fast to get me in and out. The food? Well, it's Chick-Fil-A so it was delicious but let's get more specific, eh? The chicken chunks were super juicy, super tasty, and styled satisfying on the tongue. The waffle fries are some of my favourites around and just like in the last get a huge thumbs up from me. Overall, as much as I hate Chick-Fil-A, the food is incredible and the staff is super friendly. If you are like me and look past all the terrible things this company says and does because of how good the food is, then you'll enjoy it. read more

Chick-fil-A - Waffle heaven. - Fast Food Near Me - Newington, Connecticut

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This is a great location!My chicken sandwich was hot and tasted very fresh! I appreciate the people working outside and taking the orders ,makes everything so much easier!Love the idea and the ambiance is very friendly. read more

James was extremely kind and helpful. Food was amazing too!! Loved the decor and flowers.

It's that time of year again. Love the peppermint shake. Bring on the holidays! Loving all the treats.ok read more

Chick-fil-A - Peppermint Chip Milkshake - Fast Food Near Me - Newington, Connecticut

Newington, CT : Today was the first time that I had been to Chick-fil-a and it was outstanding. The supervisor was operating the front and taking my order. He was friendly and he helped me thru all the options. He was awesome. The the dining room runner was quick and polite with the order and asked me if I need anything. And finally, the dinner room person was friendly, helpful and asked several times if I needed anything. This was a tremendous experience and I was completely shocked. I even asked a few employees how that liked their jobs and they loved them. I was so impressed. In full disclosure, I am a customer experience for a large insurance company and highly training in the CX end to end journey. I was extremely impressed and can only hope we do it this well. Thank you for the great experience and I will be back. Every customer matters more than you think because I am going to tell friends and my business associates. :) read more

So I've been to this Chick-fil-A several times thinking I'd give it a shot but it's just awful. Be prepared to wait at least 10-20 mins for your food whether there is a line, no line, or the super awkward guys standing by the drive thru lane to take orders to try and hurry up the line. Bottom line is they need quicker people working inside and they know they're on a main road and will always have people driving in. This was my 4th time here and I've gotta say if I want any chick-fil-a in the future I'm going to drive further to west hartford or Wallingford because this one is just that. Bad. read more

Open now!!!! (Was my tip back when it first opened but it never posted lol). I'm not sure why this location has two stars before but let me say it's a dangerous a.k.a. great addition to the turnpike. On two occasions so far I've decided to take the scenic route to work just to stop for a chicken biscuit. The coffee cup protective pieces say "Great Morning Sponsored by Coffee"! How can you start a morning better than that? I've also gotten dinner. Always the correct order and expectedly courteous service. read more

Chick-fil-A - Fast Food Near Me - Newington, Connecticut

Extremely poor management. Grilling machine broke but no one told us and ended up waiting for 25 minutes. Poor service recovery too. Steer away. read more

Always fast and welcoming! Using the app is nice when the manager adds random perks. Always a welcome surprise. Depending on the day having the workers are outside it's smoother. When they are inside the speaker barely works. read more

Great service friendly staff fast service not long lines Sam as usual. Great chicken sandwich

I go to chil-fil-a often, this is probably the worst one I've ever been to. They aren't on their A game like the Southington location, even the West Hartford location puts this one to shame. Its crazy because this is the new store and its dirty the staff are half ass barely doing they're jobs just sitting around talking. read more

Chick-fil-A - Is there an ice shortage, because damn! - Fast Food Near Me - Newington, Connecticut

So the workers here are really nice, I do like them. The 3 stars are for the workers. The food here today had no flavor. No salt. For the lack of salt, herbs and spices, this food really packs a punch when it hits your lower intestine. I'm writing this from my toilet. It's been flying out of my donkey trench for 5 minutes straight. My self control must have gone with it as I overshare on this app I haven't used in a year. read more

My wife and I received the best service for a quick breakfast order this morning. We were cheerfully and patiently greeted by the drive thru cashier, Connor. Their positive demeanor and exceptional customer service deserves to be recognized and celebrated. Oh and the food was delicious! read more

My third visit to the Newington restaurant was a disappointment. The woman who took my $$ and gave me the order was wonderful. Great smile and carried a pleasant conversation while I was waiting for my take-out order. The problem was with the order itself: 3 times I had to repeat that I wanted bacon and mayonnaise on my grilled chicken with lettuce & tomato. I got home and NO bacon or mayonnaise. And then there was the waffle fries: I have had them in the past and we love these because they are always crispy. These waffle fries were mush! Either the fryer is not set high enough (which I suspect), or they weren't cooked long enough. Either way, the good taste was there but it was like eating a floppy mashed potato. The very friendly and courteous atmosphere won't carry wrong orders and food that is not cooked as it should be. read more

I went to this restaurant for a quick to go order and was impressed. When they first opened they would always mess up the order and they would take 10-20 minutes for a normal takeout order. On my last trip the order came out accurately and within 60 seconds of my arrival after ordering on the app. read more

Stopped here on our way back to Virginia from Maine vacation. One our fast-food favorites. We didn't expect much, but it was standard Chick-Fil-A fare. Manager hopped around the counter to help me out the door. Good , reliable food and great service, Every bit as good as Virginia. read more

Best place ever waffle fries amazing nuggets delicious I recommend so good this place shows the creativity

Paid 6$ for 2lg fries that were half filled & soggy. We've come to expect much better from chick-fil-A. read more

Chick-fil-A - Fast Food Near Me - Newington, Connecticut

Overall this is excellent, and even moreso considering it's fast food. The most praiseworthy thing for me is the staff: always well mannered, well-spoken, polite, respectful, courteous, pleasant, presentable. And, this would be the case for any service business but especially fast food. The restaurant is clean, spacious, and comfortable. The menu is healthy, and again, especially for fast food. Parking is good. The food is healthy and good. Service is fast. So, why not 5 stars. They make mistakes in orders, and more than rarely. You have to check your bag every time before you leave. This is especially problematic in a car at night with a fully packed bag and a line behind you. They often put employees in the driving area of the drive thru to take orders and payments. I don't like that. You can't see the menu when they ask for the order. Also part of the reason I go to a drive through is privacy. I don't like people walking up to my window and standing over me. It's also more difficult to make payment and get change, especially in bad weather. Also I don't like people walking around in between cars that I have to be careful not to drive into. Another thing I don't like is that they have a big speed bump in the parking lot. It aggravates an injury i have, so I have to drive the long way around and go against the arrows for a portion. Another problem is they sometimes tell people to wait in the handicapped spaces for them to bring the order out. They assure people "it's no problem. Everyone does it." So if a cop pulls up on me waiting, they'll say it's fine? read more

I used to live in North Carolina! So chick-fil-a was all the rage! After moving back to CT and hearing they were opening a store on the Berlin Turnpike, I got super excited. I swung by today (don't ask what took me so long! ;) ). Nate was my server he was very polite, efficient and got my order correct. However once I got home and dug in.. the sandwich I had ordered just wasn't as I remembered, a little on the salty side. But the cookies and cream milk shake NEVER disappoints. Will have to try something new next time. read more

Let's just say this is the worst CFA experience i've ever had, the manager Anne? shouldn't be in that managerial position, her customer service was terrible and was very condescending over the phone when i called to find out why i was waiting curbside for 30-45min with a hungry 5 year old. She showed no compassion to that and when i went in to speak with her, she refused to come out and talk. Some leader that is. read more

First thing is, the workers that they have by the drive thru speakers situation sucks. Why? I don't know the menu like that and they ask you what you want. I can't tell you how many times I had to tell them that I need to pull up to the speaker where the menu is. Then if your paying in cash, they have ran out of change, so that holds up the line even more. That happened to a customer that was in the car before me and it held things up to where the other drive thru, about 5 cars who came after me went in front! read more

Ordered a Grilled Chicken Club, did not receive any bacon or cheese. Explained to staff that the order was incorrect, they brought me another sandwich. Again, no bacon or cheese. Explained AGAIN that the sandwich was wrong. They brought over a side container of bacon. They gave a gift card for their mistakes. Went back today for lunch and they would not accept the gift card because the card was for the breakfast menu only... Will never go to this chain restaurant again. read more

Gave this location another try last night and really wondering what is wrong here...Is there a Manager in the house? The drive through audio system is horrendous...the sound from the turnpike and the adjacent order lane drown out and distort your communication. Also, this is the second time that the person at the window handed me my order without double checking and stating what was in the bag as is Chick-fil-A protocol...got home and the order was filled incorrectly (although the food was still great)...first time this has ever happened to me or anyone I know at a Chick-fil-A. This could be a result of the garbled audio during the ordering process where the employee kept asking me to repeat myself as I kept asking the same. Whatever the cause is secondary to the central question of where the heck is management that should be on top of this problem before a customer has to complain about it. I have never had these problems at any other Chick-fil-A and will patronize the other nearby locations in the hope that the Newington location gets ahead of these problems. I would hope and expect that Newington's Chick-fil-A Management would read these reviews and create the superlative level of customer experience that Chick-fil-A is famous for. read more

Ordered a deluxe spicy chicken sandwich meal and an 8 piece nugget with a sprite. Received a 12 piece nugget and no sandwich when I got home to eat and the receipt they gave me wasn't even mine nor was it even the order that was in the bag.. it was a recipe from 10:08:52 AM date 3/22/2019. Today i went to chick-fil-a at 2:20 pm and the date is 3/25/2019 read more

My first visit was 08/10/2019. At 8:20 pm the front had no customers, I was the only one. There were at least 4 or 5 employees hanging around, talking. They paid no attention to me standing at an open register waiting to order. The problems are these: Staff was not doing the job of servicing customers. Staff was absorbed in socializing with each other to the detriment of duties. Store and parking lot area are not cleaned with empty containers strewn about the parking lot. I will return to take photos of the parking area which is very messy, as well as the store interior. read more

If you enjoy eating spoonfuls of salt you'll love their chicken sandwich. Staff was very friendly. Drive through efficient. Food is total crap. Medium Coke was perfect! read more

I had never eaten at a Chick Fil A. I was coming down the Berlin and saw it and I decided to try it. Exceptional! Tasty and good and a giant chicken on my roll and I ordered the spicy one. Really good. For the same price, about 8.50 for a meal, no other chain can compare to the freshness. I will go again. read more

Another Chick-Fil-A Newington order, and another order where everything was wrong. Missing items and items made incorrectly. I really wish they would focus on making sure they are giving you what you ordered. read more

The quality of the food is debatable, but the level of customer service that oozes from the location, was sent from the gods. They could serve me a frozen biscuit at this point, I'd still debate if I wanted to come back tomorrow. I've never witnessed a group of people take so much pride in the handling of their customers. My hat goes of to them. Specifically the african American gentleman who manages the morning shift, he'll be the owner of his own establishment some day soon. I wish i knew his name, so I didn't have to describe him by race or gender. You hear the jokes about how grade A chic fil a's service is , but you rarely see it, so consistent, so guaranteed. read more

The newly opened restaurant in Newington is fast food that doesn't feel like fast food. The food is fresh, hot and delicious! The service is TRULY fast and the employees are warm and welcoming. I highly recommend this store for a quick, tasty treat! Pam G. read more

Honestly worst chick fil a I've been to. We got fries that was COATED with salt. To the point I'm wondering if someone spilled salt and then didn't care enough to restart the batch. When we called back they told us we couldn't even drive back to get new fries because it was too close to closing time. "My pleasure" yeah right. read more