Service 5 stars Speed of drive thru at 12:50 pm on Saturday afternon in July was super fast and ran smoothly. 5 stars Food quality (hot and fresh) 4 crispy chicken sandwiches no pickle with a small Mac n cheese and a large waffle fry. 5 stars Sauces including ketchup, honey bbq, bbq 5 Stars Medium lemonade 5 stars This is an excellent location and the drive thru speed plus accuracy is absolutely amazing! read more

Stopped in for a late lunch on a Tuesday and this place was hopping. Quick friendly service and my 12 piece nuggets did not disappoint. I could not open one of my honey mustard dips, the top layer was sealed tight against the bottom tab. Oh well, went and got another. Of course they serve Coke Zero. read more

Chick-fil-A - Fast Food Near Me - Normal, Illinois

Bar none, this the very best of fast food establishments, the food is made fresh, served hot, and all of the staff are cheerful , pleasant, and very attentive! Congratulations the owners/managers of this little gem, they really care and do things right! They stand head and shoulders above their competition, kinda like it was 1963 again when it seemed young employees were more enthusiatic to be working and did their best to represent themselves and their place of work in the best possible way! I like to be treated so well as here and will return soon THANKYOU! read more

This location always has splendid service, but they need to bring back the pineapple dragonfruit lemonade

I'm in Bloomington for work and I decided to go to chipotle to grab something to eat. I went to the chipotle's next to the Chick-fil-A first. After getting ignored in bad service in a dirty restaurant, I left there and went down to the other chipotle After standing in that Chipotle and not being acknowledged for at least five minutes, probably more, I decided that I would go across the street to a local pizza place. Upon arriving in there, I learned that he was going to charge me $32 for a 12 inch specialty pizza! Lol no sir, not today. You may be Chicago style, but you're not in Chicago so those prices won't float. After that ordeal, I decided to go to the one place where I know I'll get good service because I always get great service there. Chick-fil-A! Any Chick-fil-A lol. I have never gotten bad service at a Chick-fil-A! Tonight, the young lady was super nice! I love the food but it taste even better because I'll also love the service! read more

The best chick fil a ever super fast and nice. There milkshakes very good. There chicken is awesome. read more

Chick-fil-A - Outside - Fast Food Near Me - Normal, Illinois

I have not been to Chick-fil-a very often. Maybe once or twice in my life. But, we stopped at the location in Normal, IL while on a road trip, and I'm so glad we did. The employees were all so friendly. The restaurant was full, but there was still an open table for us. The music playing was upbeat. We even had a small vase of fresh flowers on our table from a local florist. I live local businesses supporting each other! At a nearby table, several young employees were gathering either before or after their shifts. They seemed like they were all good friends and it made me smile watching their interactions. I got the deluxe chicken sandwich which looked as good as the photo. I was pleasantly surprised by the Chick-fil-a sauce I'd heard so many people rave about. The waffle fries dipped in that sauce were delicious. Before getting back on the road, I stopped in the restroom. It was clean and bright. And to my surprise, there were diapers and sanitary supplies available for patrons free of charge. What a thoughtful gesture. The whole experience made me feel hope for humanity. Who would have know stopping for a chicken sandwich would leave me feeling so happy. read more

I give for stars since food took a while but when I went to management since it seemed I wasn't going to get food. Then after I get the food the waiter comes up and my food had the wrong name but I got the food FREE! Staff great, calm ambiance very good. Would recommend. read more

Chick-fil-A - Fast Food Near Me - Normal, Illinois

The Food is amazing and I love this chick fil a but the customer service is horrible. Everything I asked for was wrong and when I said it was wrong the cashier was super rude had an attitude the entire time. He did fix it however so I guess that's good. The food took forever like 20 minute so I went to the counter and it was just sitting on a tray on their counter waiting for them to bring it out to us. Horrible customer service but the food is amazing just be prepared to be annoyed. read more

It's nice to go to 'fast food' restaurant where the employees actually seem happy to be there. Food is always good. And service is fast.

You always know what to expect. A very crowded restaurant with outstanding customer service! My wife and I enjoy their salads. read more

They're so nice here. We ordered on the app and went through the drive through, and they were on time and polite. i truly have never had a more pleasant fast food experience. The food, well, incredible as you can imagine. You just can't go wrong with chick fil a! read more

My family and I love going to chick-fil-a. Their food is high quality and they have excellent service. Highly recommend!

We went there for a quick lunch. Dine in and ordered from my appl. Food came in ok but my sister's drink was incorrect. Had to ask for the correct drink but understand that it was lunch time and busy. Food tasted good. Recommended. read more

I do enjoy this place however do not get the grilled chicken sandwich. Not only is the chicken half the size of the breaded chicken, the bun was falling apart and didn't taste fresh, this sandwich is MORE expensive than the breaded, it's a scam. read more

Love chick fil a! They have the best fast chicken at a reasonable price. The food is always hot and the correct any issue you have. You will never run into a rude employee, everyone is so kind! read more

I always appreciate the amazing customer service at chick Fil A and I know the food will be good! I highly recommend it in any location.

This is the 2nd time I've ordered Cobb salad and given a few dregs of chicken nuggets instead of what's displayed on the menu. If you're out of nuggets to put on the salad, then don't sell it. Tell me so I can order something else that you do have. Crumbs of a few chicken nuggets are not acceptable. We generally do drive-thru. Next time we will check our order before we leave. Do better, please. read more

Customer service is not what it use to be. I use to frequent Chik-fil-A often, however, more often than not my order was incorrect. They also throw condiments on top of your fries...the same condiments that has touched a thousands hands and whatever else. I wish they would get their act together. I'm taking a break for awhile....food is too expensive and so is gas to return for the correct order. They aren't even a friendly as they use to be. Since they changed owners things have changed. I'm no longer a lover of this establishment !!! read more

Just a quick drive through for a couple milkshakes on a long road trip. Quick, efficient and polite service as always at any Chick fil A.

The place is awesome, the food is great, service is fast , even through the drive-thru, there's really nothing I could say wrong about the place , as busy as they are it is kept very clean. I was one of the first 100 people that were and the contest to be given a combo for a year. It was great then, and it's still great now. read more

Pretty good food and fast service. For the classic chicken sandwichs, the chicken is crispy on the outside and tender on the inside, with juicy fresh lettuce and tomatoes. However, the spicy chicken can barely be told from the original chicken. Also, they're very strict with how may sauces they give out lol. We've only got 3 packs of sauce for 3 burgers. read more

Chick-fil-A - Fast Food Near Me - Normal, Illinois

4/2022 5* Like all the other Chick-fil-A's I have been in. This one had outstanding service and the food was fantastic!

Over this pandemic, I figured i'd try food places that i had never been to before. First, I ordered from doordash and they messed up my order slightly. I gave the restaurant a call and they immediately apologized and took my name down for a free meal. The staff is always kind and the food is always delicious! read more

Amazing service! It was almost 25°F outside and the staff were upbeat and friendly. The food was amazing, and the drive thru was fast! They had 3 lines open! read more

Passing through Bloomington/Normal, we stopped at the Chick-fil-A on Veterans Parkway and VonMaur Dr. We ate on the road as we were headed home to the Chicago area. 2/3rds of the way through my cold chicken wrap, I came across a hair! When I got home I called and spoke to the manager. I got a lame "sorry about that". I asked him to credit my card for, at least, my wrap. He claimed that they aren't allowed to take credit card #s over the phone, so he couldn't do that. The only thing he could do was offer me a free meal next time I came through. (I had already told him I didn't live anywhere near there.) Even if I did, that's the LAST place I would eat. So gross! There are plenty of choices for food in that area. NEVER make Chick-Fil-A one of your choices. read more

They will NEVER give you the number of sauces you order, which allows 3/item online or the app, but you have to escalate it to a manager to get more than 8 sauces for any order of any size. They'll let you place it at the drive thru and will tell you it's no problem, but you have to hold up the 50+ car line to get the correct number of sauces. This is going back to 2019, over many dozens of orders with many different people, it's always been an issue here. Just don't allow more than 1 sauce per item if that's all you'll give, I buy extra items just to get the sauce. They offer 8oz bottles for sale now, but they're always out of them and they offer the packets for free with items online. This is a real sticking point for me (obviously) as the AP sauce is the whole reason I come here read more

first let me say it was super busy. I could not hear anything the person waiting on me was saying. it was my first time in a Chick-fil-a. I asked for a wrap and a glass of water. after hearing(or trying to hear) what seemed like 12 dressing choices, I just picked one. When I sit down at the table it was then that someone asked what I was drinking, I said water...why would you get water when your drink is included in the meal...I did not order a meal, but sure enough here came the fries with our order, I looked at the receipt and yes charged for a meal. It was way too crowded to go up and explain this. I had no dressing for my wrap even after going through all the choices twice. I tried one of the fries because I had paid for them, ate one and gave the rest away and I am not a picky eater. Not a big fan of paying $8 for a fast food meal. No hurry to go back, but I promised my son to give it another shot...sometime read more

Worst experience at a chick fil a ever. Drive thru at 7:39 am on a weekday. Long wait. Six people standing in kitchen while line grows long. Service response very weak. Food finally arrived cold and no napkins in bag. Size of chicken in sandwich was pathetic. Suggest management at this place get it together as they are giving chick fil a a bad name. Normally love chick fil a and sing its praises to everyone. But not today. read more

Chick-fil-A - Fast Food Near Me - Normal, Illinois

One of my favorite place to eat. Food and Service was great. If I could give more than five stars I would. In my book it deserves a hundred stars read more

Chick-fil-A - Chick-fil-A Review 5 - Fast Food Near Me - Normal, Illinois

Great customer service i went on Yesterday my food just wasn't fresh and i got a chocolate milk shake instead of my vanilla maybe it was a bad day I'm understanding. I love you guys just maybe pay close attention to good timing and drink hand out read more

I believe the place has been open for less than 2 months. As most new places they're packed and the new crew is getting use to their jobs. With that being said. The prices are reasonable, the staff was professional and courteous and the food was good. The place was very clean considering the heavy traffic. They brought you your food and refilled your drinks. Nice touch. Keep up the hard work. read more

Second time to a chick-fil-a and this one blew me away. For a fast food restaurant with reasonable prices I was not expecting this! Classy new decor with chandeliers and real flowers on every table. And not just a daisy-bouquets of hydrangeas tastefully arranged. Super clean. Associates everywhere. I ordered #10. It arrived before I even got to my seat. It was excellent. It is kid friendly, with a play place area glasses off from the dining rooms. I was extremely impressed and will look forward to coming here whenever I am in town. read more

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Chick-fil-A has quality fast food. I like they serve waffle fries instead of regular fries. I always go with the chicken nuggets. They are a lot better than what you'll find at McDonald's. The staff is always friendly. That's one of the refreshing aspects of going there. I'm sure they instructed to be that way but it beats being treated with contempt just for having the nerve to order food. Chick-fil-A can do one thing to improve my experience. Don't make a fruit bowl a replacement option for the waffle fries. My girlfriend called me to ask if I wanted something from there. I was not going to pass that up. I tell her to get me the chicken nugget meal. When she gets home I feel the anticipation building of eating those delicious waffle fries. Then BAM! My girlfriend pulls out a fruit bowl and says, "I know you're trying to eat healthier so I got you a fruit bowl." UGH. Eating healthy goes out the door when waffle fries are involved! Ok....I'm not being serious. I just wanted to share my story of disappointment. read more

As much as I despise the owners of this company, their employees are extremely nice, and their lunch and dinner food is delicious. However, avoid the breakfast. read more

My husband does Doordash and very rarely picks up from here but when he does The wait is ALWAYS 10-15 minutes past it's pickup time. People coming in and ordering and getting their food before he gets his order. They never give him and accurate time on when the order will be up it is always "we're working on it" or "we're backed up" they constantly cut him off by saying "have a great night though!" not the first time he has had issues here, he had an issue a few months ago where the manger said "well what would you like me to do about it?" Very rudely. Wish I could give 0 stars. read more

The team there never stops amazing me. They have got to be the nicest people in fast food in town. On top of that..... great food! My only advise is avoid the drive through and just go in. The lines are typically shorter and faster. read more

Quality, tasty food - especially for a fast food joint! Way above average in that category. Good sauces, friendly employees. Most of the time, they seem to make it a priority to keep the restaurant clean - unlike other places. I like the atmosphere of this Chick-fil-A. read more

Great food & great service. Employees are positive & friendly. Breakfast just as great as lunch/dinner read more

Very great service and polite staff! Cleaned thoroughly and kept up. Great job Chick-Fil-A!