While I was ok with the food, before even trying it, I had heard nothing but praise & idolization of this place. Engaged in a conversation with someone, mentioned that at the time I haven't had ChickFilA, their eyes bugged out of their head & they started just curb stomping me. That last bit was a lie, but they were extremely surprised. I decided to try it, wasn't surprised at the constant long drive-thru lines (I had gotten accustomed to seeing that every time I pass by the nearby mall.) but when I entered, the inside was pretty packed too. An astonishing amount of people both inside & at the drive-thru of the store, something I've never seen in a fast food chain place before, I ordered a chicken sandwich & some nuggets to share with my brother, it was fine. Not deserving of the crowd it's garnered, but fine nonetheless. read more

Went to Chic-fil-A at 27750 Novi Road in Novi MI last month and the food was not good so I went back through drive-through to get a refund but the manager, Taylor, said she cannot give me a refund because it was through the Chick-fil-A app and that was not part of them. Then days later Sara, another manager promised to download to my app a complementary combo meal for Taylor's error of not refunding me but Sara did not give me the entire combo meal on the app so I contacted her three times telling her it did not feed down and finally told her to just mail the gift card so she took my address and never mailed it so then I had to call Customer Service. Then spoke to Malak (another manager at Novi) the other day and she recommended I speak to Carrie the owner and that she would have her call me back. Days later and that never happened. Needless to say, I will no longer be going to this Chick-fil-A location. Bad customer service from one manager to another. read more

Pretty disappointed in the sad little piece of chicken in my sandwich (see pic). Bread to chicken to price ratio is WAY off at Chick-fil-A. That being said... - Service was friendly and fast. - Dining room was clean. - Food did taste good, especially when you drench it in the delicious sauce. read more

Chick-fil-A - Spicy Chicken Sandwich - Chicken Shop Near Me - Novi, Michigan

It's been a long time since I've been to this location. We dined in for lunch and fortunately only one person was ahead of us in the line. The chicken sandwich is my go to, and I ordered the seasonal peach milkshake as my combo drink. (Yes, that's how long I've had this in my drafts). The food was good as usual, but the waffle fries were only warm when they got to the table. Not piping hot, but I devoured their deliciousness anyway. read more

Usually get breakfast here. It tasted nasty and upset my stomach. Ghetto service like you went to a Chick Fil A on McNichols Rd in Detroit. I uninstalled the app and deleted it off my phone. Screw these big corporations that aren't even close to the level of service you would receive just a few years ago. read more

The slowest chick fil a in all of America, the drive thru setup makes no sense and you will sit in the drive thru line for 20+ minutes whether it's breakfast or lunch The way it formats amongst the mall traffic also isn't ideal read more

Not sure what to think...7 am, get off the exit to get get breakfast...NO eggs...No explanation, just no eggs. So, we find our way back to the highway and will go somewhere else. read more

Huh, apparently I've never reviewed this location. I've done takeout / drive-thru from here a few times, although inevitably I end up at the Southfield one because it's a little closer for me. My fiance and I dined in here on Saturday around 2pm; we were looking for a quick meal before going shoe shopping for him. The parking lot was packed but thankfully we found a spot; the line inside was also long, but moved quickly. I was impressed by how quickly they brought us our meals after we were seated, too. I always get the #1 combo (their regular sandwich) and I got it with their waffles fries, the CFA sauce, and a root beer. My fiance always gets the spicy chicken combo, I believe. This location also has outdoor dining and a small kids' playscape. Overall, I would come here again - my only small annoyance was a fly in the ladies' restroom. read more

This is the most ironic post I have made. I told my wife I don't understand the for chik fil a. Then immediately said it must be the service for one. WELL, jinx the hell outta myself! Got our order from this location by 12 oaks. Got home and had ordered 2 bottle sauces. Found out one was expired. Then open our order and both my spicy chicken had cheese (which I didn't ask for as cheese takes away the spice for me. Then my specials needs son fav sauce is the roasted bbq and they even messed up number of those. Never had I even had close of interaction with chikfila- but this was exact opposite of normal for us. I'm from ky, maybe it's different here, but wow this is bad. To add to it, u can't even contact or speak to anyone when call. Oh well- people, I would suggest a hard pass- unless u just can't go without. Then good luck. read more

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Chick-fil-A. It is what it is. Good food, fast service, line moved fast. No complaints.

We ordered some lunch for the team today. We lucked up the order. The drive thru line can look long and daunting, but it moves along. Took us only 10 minutes through the line. We ordered 2 chicken tenders (3 piece each order) and 2 chicken cool wraps with one waffle fries and a soda, all total cost us $38.29. Food is addictive and good as expected. read more

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Came here few times for breakfast and unfortunately it's been hit or miss with the biscuits. There were days when the biscuit was moist, flavorful and flaky. However, recent visit, the biscuit was dried, hard to eat and looked like it was sitting around for a while. The staff members on the other hand - awesome experience, always welcoming and friendly. For now, only three stars due to the food experience. read more

Chick-fil-A - ows menus on the wall - Chicken Shop Near Me - Novi, Michigan

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Every. Single. Time. I eat inside the restaurant, they forget my drink or milkshake. Without fail. I sit down, open my bag, and--surprise!--no drink. No shake. Just the privilege of walking all the way back to the counter to remind them how to do their job. And by the time I actually get my milkshake? It's half-melted. Watery, sad, and not even close to what I paid for. What's the point of paying premium prices if they can't even get the basics right? The food might be decent, but the constant screw-ups and lack of attention to detail are infuriating. It's not that hard: if someone orders a drink, give them the drink. Do better read more

Worst service that I have ever received at a chickfila Service is what Chick fil a prides itself on I sat for 20 minutes waiting for my order while several other cars received their order. 1 sandwich 1 burrito read more

So slow through the drive through. Employees seem to not care very much. Food is good though

by far the worst Chick-fil-A I have ever been to the food was trash. The customer service was trash and it took probably an hour and a half for my food I go to any Chick-fil-A this one read more

I really can't consider this fast food. Just when I think I tried everything on the menu something new comes out. Today I tried the chicken club combo number 8. It's taste hit the spot and it was filling. Let's not forget the fries use the Chick Fil A fries, but remember mix it with hot sauce. Now the waiting time here is one of the best around 4 minutes which means only one thing. The service is courteous and on point with professionalism. It's never to loud here when busy but quite average when the crowd is in and out. Always fresh and never runs out of inventory for the experiences that I have been having here. I love their appreciation for law enforcement which means in you dine in your food is free if you are in uniform. Nice old tradition rules here when it comes to food and service. That is all. Chief Be humble when you find greatness read more

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I love chick-fil-a!! I was happy while visiting family to see that Novi now has more than just mall location. Moving on up Novi!!! My girlfriend and I made a quick stop to grab a salad for myself. I ordered the spicy southwest salad. My order came out perfect and tasted delicious. No complaints except I wish they were open on Sundays. read more

Chick-fil-A - Spicy Southwest Salad - Chicken Shop Near Me - Novi, Michigan

I really don't get the CFA craze, chicken isn't that good. Lines are stupid long at the drive through. I guess that's fine cause it makes counter service quicker. There are a lot better crispy chicken joints. Probably won't ever go back read more

The line is ridiculous but well organized and moved quickly. I used the app to check the menu before my turn to order. I had the spicy chicken sandwich, waffle fries and mac n cheese. The sandwich was excellent. the waffle fries were uncooked and floppy. Not so good. I was really looking forward to the mac n cheese, but no utensil in the bag. Due to the line and closed lobby, there was no way I was going to be able to get plastic ware and I was far from home. I never got around to the mac n cheese later. So 1 out of 3 was a hit. The other was a bust. I would try it again when it's not so crazy there and be able to get recovery if something is wrong. Just not able to right now. I did witness a confrontation between two drivers in line. Management handled it well and let one driver out of line after defusing the situation. read more

Chick-fil-A - So many cars! - Chicken Shop Near Me - Novi, Michigan

Compared to the other cfa's, this location is slow. I order, go sit, and don't get my food until 15 or so mins after? This has happened on more than one occasion. Another thing I notice is who I assume is a team lead or some sort of lower-end manager sits down with her laptop in the restaurant booths. She sat next or near me a few times when there was other tables or booths available. That's not the frustrating part, what's frustrating is two times I observed employees coming up to her and chit chat about non-work related stuff. Then the workers would go back to the front. Another time, the workers would chit chat with her, but one was sitting on her left leg (kind of like an employee was almost sitting on her lap, while on the clock). Pretty out of character for chick fil a, plus she was right next to me. It distracted my meal and ruined the experience. I have never seen this happen at other cfa's.....strange...... read more

The chicken was delicious. Liam 4 The fries were not good. Oliver 3 The lemonade was extremely tart. Steve 58 My meal was fresh. It tasted good as usual. Liz 28 My meal was hot, fresh, and delicious and did not disappoint and I'm looking forward to my next visit to Chick-fil-a. Jordon 30 It was, apparently, "Their pleasure". John 31 I had the spicy chicken sandwich with pepper cheese. It was very good and very tasty. I could have done away without the fries. I had the peach shake for dessert and it was very good as well. All in all I'd say it was a four out of five. LeRoy 80 I had the grilled nuggets and they were hot & protein packed. I like that Chick-fil-a lists their nutritional info on their menu. Caitlin 32 read more

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Chic-fil-A seems to do a great business, but I don't know why. I think their chicken is too salty. Salt should enhance the taste, not take it over. read more

Xavier was so amazing! He was super sweet and made sure we got what we needed! Best Chick-fil-A experience yet!

First time trying Chick fil A, and it's ok. I'm not going out of my way for it. I'm not really a fast food person, so I will say that the chicken tastes like it's REAL and not by products. Also, my food tasted FRESH and not like it had been sitting. I guess with all the hype given, I was expecting spectacular tasting food. It wasn't bad. If you give them a try, tag me or something and tell me what to get. read more

Chick-fil-A - Chicken strips and spicy chicken sandwich and chick fil a sauce on top of the strips box. - Chicken Shop Near Me - Novi, Michigan

This Chick-Fil-A itself is fine. The way they have started directing traffic is not. They are forcing ALL traffic to come from one side of the mall, so even if you're not trying to get to Chick-Fil-A, you're dealing with an absurd amount of traffic that shouldn't exist in the first place. Instead of letting people turn right and keeping traffic flowing, they are FORCING everyone to get into one line, and then block oncoming traffic to turn left. Normal traffic laws do not exist, and the people enforcing it are so incredibly rude about it. It seems they are not the only ones creating bottleneck inefficiencies over here. The employees taking orders are so patient, and so easy to deal with. It's the ones past that who are taking payment who are playing weird games. They are asking cars to go in a specific order instead of following the zipper merge that works so efficiently literally everywhere else. That's why it's a thing. The poor people at the window are scrambling to get the correct orders to the correct cars because of the games they are playing over here. They read off four different names to me before they got to mine. This Chick-Fil-A took a turn for the worse real quick. Someone in charge needs to step in ASAP. This is a great way to turn away paying customers. read more

I'm originally from Oklahoma where ChickFilA is on every corner and I've never had to wait more that 10 minutes for a chicken sandwich. Well, I was craving a taste of home and decided to brave the wait. We ordered online but still had to wait in the main line until we made it past the mall street and behind the furniture store. The wait alone would be worth a negative review, but the worst part is that both my husband and I got sick that night. I called the store to report it and they made no efforts to discount our meal or give us a refund. I've never gotten sick at ChickFilA. This was a huge disappointment read more

Long line as expected. Waited about 40 minutes. I ordered the cobb salad with grilled nuggets on top and a brownie. Absolutely delicious. Everything is delicious from chik fil a. I love eating food from here. It's always perfect. I'm sure I'll be back soon read more

Chick-fil-A - Chicken Shop Near Me - Novi, Michigan

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So this is my first time at this phenomenon, known as chick-fil-a I have no idea what the hype is about and I'm curious to find out so I was over in Novi and decided to check out this very new location. One thing I will say is it is awesome to see so many people employed here, and a lot of them are young. I think that's always great to see places I can provide employment for youth. The menu is pretty straight forward so I went with a number 1 which is a basic fried chicken Sandwich with pickles, waffle fries and a medium drink for $8.96. If you want it Delix with lettuce and tomato there is an extra charge of $.80 cents or something like that depending on what you're making a deluxe. The food is fresh and it's pretty good. I am not over the moon about any of it but I do see the appeal and this location does it very well! It reminds me of In-N-Out Burger in California if you're a chicken lover, they've got a Lotta options for you so go ahead give it a try, what are you chicken? read more

Chick-fil-A - Ice cream cone - Chicken Shop Near Me - Novi, Michigan

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Bomb bomb bomb bomb! This Place stays slapping. From the time the doors open to the time drive through closes. The Service is always magnificent. The Foods continuously delicious. But, the Best part of the weekly farming store trips.....we get to stop and support This BLACK OWNED CHICK-FIL-A ‍ Side note while sitting in line; their employees are standing outside in the cold taking orders to accommodate this massive long... be nice; Please believe their probably frustrated too. But the best part... they NEVER show it. Attention customers this for y'all, one customer to the next, PUT ON YOUR DAMN MASK WHEN YOU PULL TO THE EMPLOYEES AND PLACE YOUR ORDER. YALL some Nasty CUSTOMERS! FYI, I don't like Chick-fil-A food for real but I love the service and Ice tea. Oh! Happy 2021 read more

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Chick Fil A always does it right and this location is no different! The employees are always filled with kindness and care, even though most are working outside in a long drive thru line. The line here is massive. There is no mobile pick up spot (yet?!) and due to the pandemic, you also cannot dine in. The drive thru lines are long, always. However, they really do move very quickly and efficiently. This location opened recently and the drive thru is already worked like a well oiled machine! Someone is out there to take your order with a tablet device. I recommend looking up the menu online for this part since you're not really given a menu. Then another employee does your payment with another tablet. I also recommend downloading the Chick Fil A app so you can start earning points and rewards for future visits. You can also pay with the app so everything is contactless. Awesome! Each time we've been here, we've been in and out within about a half hour -- despite the long line. The food here, in the two times I've been here, as been top notch. The waffle fries have been seasoned right and always crispy, never soggy. The chicken sandwiches have always been just as tasty, too. My boyfriend and I live a half hour away and after storing it in a hot/cold bag on our way home, the food is still piping hot when we get home. I will be returning! The line may discourage you but I assure you everything is smooth and easy. Smiling faces and amazing service! read more

The food is good of course but the inside of this restaurant is FILTHY! Trash not emptied, food all over the tables and on the floor. Just gross. Get a carry out or avoid it. It was pretty disgusting. Makes wonder at the cleanliness of the kitchen. read more

Breakfast service is real slow. Most Chick-fil-A I've been to is not this bad. Gone downhill since it opened. Real challenge to the term fast food. read more

Wow, this is probably the slowest one I've ever been to. I would have pulled away but I was stuck in the drive through. Just bad.

Got food here at this location for the first time and was so excited, only to be let down.. The service was so rude, the one who took my order just didn't really seem to be listening and didn't seem to care, I also had to repeat my order, I ordered a kids meal and a meal for myself. The fries were cold and hard.. as if they weren't fresh for a while. They completely forgot my son's Mac n cheese and our sauce. For spending thirty dollars on 2 meals it was just really disappointing... I don't know who manages this or runs this place, but I'm really surprised this location still has customers. Never again. read more

Very rude which is not normal for chick fil a. Might need to hold a training on manners with employees. Fries were ice cold the second I got them but wasn't waiting another 30 minutes in the line read more

The customer service was below sub- par. I went to redeem a free chicken sandwich, and the young lady attending me charged me for it. When I asked why, she told me that it was free, I just had to "pay" with a card, which made no sense. When asked for clarification, she rolled her eyes, raised her voice and repeated the same thing without mentioning she was charging me for a meal. There was no apology or hospitality from the workers, and I advise others to watch out for this Chick-fil-A. read more

Being from Georgia we are used to great service. What a disaster. Mobile line and drive thru both backed up. One person handling the whole deal. Finally got out of line and went inside. Manager standing around instead of helping. Got the wrong order and the fries were only warm. Corporate better get to the rescue here. read more

We went through the drive thru and the drink order was wrong. We initially called the store and was placed on hold be the manager who never did talk to us. Went back to hte store and it took over 1/2 an hour to fix it. Won't be going back read more

I got off work early because of an impending snowstorm so I went straight there The line was short in the drive thru. so I waited and waited. I ordered a chicken deluxe combo with cottage fries and a large drink After a 30 minute wait with about 10 cars in front of me I picked up my food at the window The chicken sandwich was overcooked and a very thin piece of chicken, the fries were cold Even though it was about 11$ , which is cheap compared to other places, it wasn't good at all read more