Wife ordered our food on app and got there and food not ready and had to wait and pull to the side will other people got there food . Then she got our food and was missing ice cream and drink . Did not realize until we had gotten home . Never have this problem at other Chick-fil-A but this one. read more

The chicken strips were so small, I simply can't believe they actually still have customers! I do not recommend this place... read more

Chick-fil-A - Chicken - Fast Food Near Me - Palestine, Texas

I can't tell you how many times my order has been wrong. I go to our Palestine Chick-fil-a a lot. Wednesday, this week, I was there, drive thru, had specifically told them I needed ketchup and to not forget the bag of crunchies that come with the Cobb salad. When I got to the window, I asked again if all my condiments were in the bag and was assured they were. Out of consideration to the cars behind me, I took his word for it. However, when I got home, 20 miles away, I open the sacks of food for my family, only to indeed note the ketsup and crunchies were not in the order. I love Chick-fil-a, but am so tired of the Palestine restaurant getting my orders wrong! read more

I'm just not understanding why an owner would allow a crew to turn up table and chairs before 9:00 closing time! My husband and I have driven up to eat twice 1) approximately 8:20ish 2) drove up at exactly 8:33 tonight. Both times with intentions of dining in, but saw tables and chairs all turned up. Went thru drive thru tonight. When we ask at the girl said we clean early. A rude attitude that does not fit Chick-fil-A culture. Positive upbeat attitudes are slipping. It's a privilege to work for the CFA family. Cheer it up and either change your closing time or keep the serving area available to those of us that eat late. Employees can clean the dining room after they lock the door. read more

Worst Chick-fil-A I've ever been to. This place needs help , Truett!!!!! Chicken was tiny, old and dry, and I had to wait forever just to get it. When it wasn't even busy read more

Service was very uncharacteristic of most Chick-fil-A's I've been to in that they were slow. The workers were very nice and the store and the grounds were clean. read more

Chick-fil-A - ows a chick - fil - a - fil restaurant at night - Fast Food Near Me - Palestine, Texas

The food is what you would expect of a Chick-Fil-A. No issues there. They do need to tremendously need to improve upon their service. Only CFA I've ever been to that they don't smile and say 'my pleasure' and have quick service. Don't know if they need more training or if the owner needs to hire more staff. I'm used to someone coming around and getting you refills or at least almost immediately as you walk to the counter for a refill to be waited on. They are very slow on this. The lobby is often not very clean. Once again, someone to work the lobby - clean tables and get refills. read more

Great Service, Really don't like how the drive thru was designed. I feel like if it was designed like Whataburger's you would be able to get people thru faster. read more

Went through the drive thru. I'm loving the food and the service. So far I've had great experiences here.

We've been several times since they opened. At first, their salads were huge and filling. But the last 2 times we've been, they have added less and less of everything. Now the salad doesn't fill us up but the price hasn't changed. Moral of the story is that these days you pay the same or more for less than what you used to be able to get. read more

We went for breakfast through drive thru and the line was super long and took a long time. When we got to order breakfast time was over. They should extend it since their line was slow. Just saying. read more

I have noticed several people complain of how long it takes to get breakfast. It takes a long time to get breakfast and when you place an order online, they do not start your order till you check in the parking lot.. no difference than just ordering while you get there. I have noticed the salad portions keep getting smaller. I am not sure if they have a portion size they need to be but they are definitely very small portion when it comes to the salads. This is the first and only chick fil A that has ever gotten my order wrong... Several times. Breakfast opens at 6:30 but I have waited as long as 30 minutes for breakfast multiple times. I have Gone to other places for breakfast due to them being so slow read more

bag was stepped on u can clearly see show prints on the bag my fries were cold , asked for lg sweet tea with no ice still got ice. the food itself other than my Chick-fil-A sandwich was not fresh or good. night time crew needs to get it together because I been to several chickfilas all across Texas and this one is by far the worst one I have been to. read more

Placed an order from the app, pick it up and of course didn't check it before I left, got all the way home and got the wrong order. Called and talked to an employee and was told to come pick up the right order, so my husband went to get it and they still forgot items in the order.... totally unprofessional and still got charged for the full order amount.... love Chick-fil-A but the Palestine location sucks!!!!!! read more

Usually chick fil a's drive thru is definitely there strong point. Palestine is obviously the exception. Hardly ever do they get the order correct and the line doesn't move like other chick fil a's. On this particular visit, I ordered chicken tortilla soup and they gave me chicken noodle. I called to let them know and Jordan who answered the phone seemed like I was the 100th call that day with a complaint and said basically nothing. Poor service. Chik fil a should strongly consider an ownership change. Whoever is running Palestine cannot meet the standards that the company has set. read more

I usually don't post reviews. Up until today the service has been manageable. We ordered online, not only did they not give us some of our order, the stuff we did get was wrong. So we drove back up there and were ignored in the drive through. She went and got the orders of the cars behind us. Then we were still given the wrong order! I hope this reaches management and things are taken care of read more

never disliked a chic fil a ... never thought i'd need to check the reviews first.... full drive thru i'm the only person inside, you would think , that the food could only be fresh ... not so... traveling ... so i guess we just got f'ed at the regular inside order counter took it all togo..... well... luke warm...yuk taters were bottom of the barrell... should have tossed the scrap.. also warm ... worst chic fil a experience.. i can say i havent shit my self yet ...so they get 1 point........ 4:40 0order # 1197642 1/5/23 read more

Placed order online to pickup. Charged my card, gave me an order number. But then nothing. No order, nothing there. Called corporate, waited online for 45 minutes, finally got customer service where Sham said she would put in request to return my billed transaction. That was it. What a crappy company. I mean I placed and order, and I have to go to all this trouble to get my money back. It is just stupid..... read more

Chick-fil-A is always a good choice with friendly, courteous and accurate service. Love these establishments wherever they be.

Probably the worst chik fil a I've been to. Long wait. Not the normal chik fil a experience.

BEST CUSTOMER SERVICE EVER!! The previous reviews are honestly childish in my opinion since they just opened and it is a popular food chain! I work for a company that travels from Tyler to Palestine every now and then and we always get Chick-fil-a and we always have a huge order well over 20 of us. The order is always correct, fresh, and delicious!! Thank you guys so much, y'all rock!! We will def continue to use y'all when we are in town. read more

Extremely slow! Takes way too long they do not have the regular Chick-fil-A service! Terrible service.

The most disappointing Chick fil a I've ever had the misfortune of doing business with. Orders shorted repeatedly, slow service, and rude employees. Do yourself a favor and go elsewhere read more

This is by far and away the worst Chick-fil-A we have ever been to ! The service is terrible and when we received our food, it was incomplete. It took us waiting a while for someone to finally help us get the rest of our order. This location definitely does not help the brand representation! read more

My group always places 20+ large orders and the food is always correct, hot and fresh. We always have a great experience. I will definitely come back! read more

I just came to drive thru and thay mess up the Order I pay 25.00 and I call the person that answer me was rude thay told me to go again to get my Messed up order and thay didn't give me my Fries and the manager was so rude I thought thay have the great customer service but thay Lie just saying read more