Chicken was SOGGY in the bun. Breading was falling off. Center was cold. Macaroni and cheese was bland and tasteless. Friend was raving about this place and brought a take out order. Boy, was she embarrassed!!! read more

First one in the valley, but be prepared to wait for your order. They are not as fast as all the other locations

Chick-fil-A lines are pretty fast but this is the longest drive thru wait I've had. There's not that many cars.

We were avoiding this Chick-fil-A because of the bad rating but it was a good experience. Clean, polite, and prompt. Recommended

i love it. great service, i like the sauce. Sometimes their chicken nuggets are a little too good.

Very disappointed this morning. I order the same vegetal order at least once every 10 days or so. Today I ordered 11 chicken egg and cheese biscuits and 11 chicken egg and cheese muffins. I got bacon in both instead of chicken. read more

Way to slow. Almost an hour waiting for food in drive through so many ppl working and nothing done

worst chickfila ive ever been to. they get the orders wrong constantly, and quality of food is awful. Truly an abnormal situation considering the quality were all used to with chickfila- you wont get that renowned customer service or food quality here. read more

Everything was very delicious, but the service of this young man name Cesar was beyond than excellent very charming and such a good heart ...... thank you for being so nice . read more

I arrived with my partner to order, we had done everything, the person who helped me was also very friendly, when he told us the total to pay cash with it, I started looking for my wallet, I didn't have my wallet, it was a shame in the world. I told the person who attended me that I was sorry but I didn't have my wallet and that I was going to come back later, and when we approached the window we told the girl that we didn't buy anything, she stopped us and told us that the person The person who served us gave us the entire meal we thank all the staff at chick fil a and if I'm not wrong, the person's name is Michael, thank you very much read more

Wow the customer service and my experience here was amazing Dave is awesome I cannot believe how amazing this man was

Made a pregnant girl wait in line for 35 minutes and I didn't even reach the area to order. And had to wait until I got to an area where I could move the cones myself to drive off. That length of time for fast food is ridiculous and they don't even give you the option to leave. Worst chik fil a ever read more

Long line, one guy taking order, slow, slow, slow - and you're stuck once you get in line - no way out!!!!!

Cooperate needs to step in and fix this place. Slowest Chick-fil-A I've ever been too. Went around 1015 and not 1 person in the drive thru and still waited 20 min at the window. That's just one example. I keep trying thinking it is a learning curve since it's relatively new. No I don't think that's it. Management is ran poorly. read more

If you travel from Ca to Az or Az to Ca often, I'm sure you are excited about this new Location. However this location couldn't care less about your business and does not appreciate you as a customer. They would rather you leave unhappy, rather than accommodate a request to substitute grilled/fried chicken in a wrap. Young Boy working the order taking in the drive through was absolutely rude. I went inside the restaurant was again told no they would not honor my request, However the young lady was a lot nicer than the drive thru. Ironically, the owner of the location along with some cooperate individuals were in the dining area. So of course I asked why. They seemed to think it was strange seeing they do honor the same request on salads. However the owner jumped in and advised me they were not allowed to mix cold with hot per cooperate's instructions (I guess this does not apply to a salad) ‍he even suggested I buy everything on the side and build the wrap myself. Please note this location along with many other locations have honored my request in the past. read more

It drives me incredibly crazy how slow this place is. I always order ahead through the app. Wouldn't one assume the order would be ready be the time of arrival? NEVER. Sometimes I think the other line moves faster. The people out front are nice, but they move like snails. I might come much more often if I didn't have to plan on 15-20 minutes of wait time read more

Very excited to finally have a Chick-fil-A in the desert. Definitely a great addition to some drive through options. Can't go wrong with stopping here. And I love the order ahead and pick up through the drive-through feature. read more

Love love love Chick fil A! I'm so glad they finally came to the desert. Staff is always very nice here. I see a lot of complaints about wait times. I think the longest I've waited is 30 minutes at this location. Which seems long for fast food but it's about the same as In N Out. This is just one of those restaurants that will always have a line because it is that good. read more

Great customer service. 30 min wait at all times, even when it's slow. Also, wasn't that busy and our order was still wrong. The kitchen here needs help. It lacks far behind other locations that I've been to. Thankfully, chic fila has great customer service so you can call the restaurant and get gift cards when your order has been messed up. read more

Lucky they're getting 1 star, don't deserve that. Placed mobile order at 5:29, finally picked it up at 7:27. Hector the corporate training manager is a joke, asked what the point os the mobile order was when the normal drive thru moves just as fast, Hector told us normally its faster, told him about the car next to us being in line as long as us, he told us yes, but we will have oir food befire them as our line was now in front of theirs, m, that car got their food and left before we did, again, what's the point of the mobile order again. I get it's new, but you've had 2 weeks to figure this out, you need new training managers, the ones you have are a joke. Finally get to the front to get our food, and just sat there as 3 cars left with their food, literally yelled out asking if we were invisible. Was asked for my name,there was no sorry for the wait, we will be right there or anything, and that's from another trainer who decided to run inside instead of helping the 1 kid left to take all the cars their food. Then they gave the food to the car behind us first. We waited months anticipating this place to open. And we won't go back. Oh, and $2.55 for the Kale salad, is the biggest joke of all, came with $.15 worth of Kale, and the container less then 10% full. read more

Pandemonium doesn't adequately describe the experience. Yes they are new but should've brought experienced team members from surrounding areas to coordinate. Wait was toooooooo long. Food meh. Wait so long drinks watered down. iPad staff take your order but you still have to wait to pay at register. Nothing like my previous experiences. I will give it 3 months and see what happens. read more

Great customer service. Friendly staff. I visited the restroom and they were super clean. I have a one year old and the changing table was clean as well. read more

Waited almost an hour in the drive thru line! When we finally got to the window, we were told our order wasn't ready. We had to go park and wait some more!!! Ridiculous!!!! read more

Fine if you have time to wait 30 minutes in a drive through. Absolutely insane wait times. Not a lot of cars, just unorganized... won't be back read more

Wow! If you want to wait over an hour in the drive thru come here! I have been to Chick-fil-A all over California and have never had such a horrible experience! I understand it's hot but to watch the 5 people taking orders only doing orders under the cover because there are fans is ridiculous! I don't want to wait an hour to see 5 people having social hour drinking lemonade while I have screaming hungry kids! I will stick to my other drive thru spots for now on! Management please go observe every other Chick-fil-A in California to see how a drive-thru should be ran! read more

Chick-fil-A and they wasted my time again. Im tired of waiting in your guys' drive-through just to get to the front of line and you guys to cancel my order because breakfast is ended. I've already placed the order and they have to refund and because they can't fulfill the order is straight crap. I have hungry kids wanting breakfast not chicken sandwiches. Get It Together! Worst Chick-Fil-A I've Ever Been Too! read more

I'm a huge fan of Chick Fil A and this is a brand new store with I'm sure staffing issues. Food was good like always but taking orders in line at the front of the line doesn't make any sense. Why wouldn't you go ten deep into the line so the food would be ready closer to when you ordered it. Taking an order at the front of the line when the counter people are standing around watching you take the order seems pointless and very unproductive. After placing the order it took almost 30 min to get our food. With a small change this good be speeded up substantially. They have a mobile app which in theory would be helpful but they make you go through the drive though to get your food which is typically 30-50 cars deep. Not sure how that helps anyone. Wish someone would pay attention to some of these items that would improve service substantially read more

Get ready to wait an hour for a sandwich, and it might not even be made correctly. This store is a hot mess and they need to get their act together still. read more

I know there are lines waiting to order, but for three of us that went to Chick-fil-A, it was nothing special. A piece of fried chicken on a bun. They give you a choice of sauces but it still didn't help. Perhaps next time I'll try their grilled chicken instead. But this restaurant is certainly not at the top of my fast food list. read more

Tried to order Breakfast Meal and they ran completely out of regular eggs and orange juice was simply a huge disappointment, at my first attempt to eat here. Mission aborted, after learning about the 45-minute dining room wait. Commented to manager, who shrugged and blamed supply chain, without offering any further incentive to return. The sheeple can have this over-hyped, homophobic establishment. I'm returning to Popeyes. read more

Breakfast line took 40 minutes with only 10 cars in the line. Food was extremely salty and tasted stale and burnt. To make matters worse, the workers are incapable of listening and paying attention to customers. Will not be returning for another 6 months for the business to get their stuff together. read more

Slowest "fast" food restaurant ever. Expect to wait a good 40+ minutes in the drive thru.

Did a mobile order so we wouldn't have to wait for our food but they don't have an area to pick up your mobile order. The only way to receive the order is through the drive thru line and the line is insanely long which is why we placed the mobile order in the first place. For an established chain you would think they would have it figured out. It is not difficult to hand someone their food when they have already paid for it so I don't understand why someone wouldn't be able to walk in to pick up their mobile order inside. It's very upsetting that even if you order your food ahead you have to wait in the longest drive thru line known to man. At this rate you shouldn't even do the mobile order because the food will be cold by the time you pick it up. read more

Chick-fil-A - Drive-Thru only pickup mobile order - Salad Near Me - Palm Desert, California

If I could give it less than one star I would!! This place is a joke!! Why would you not tell people that it's an hour wait before locking them into a line that you can't get out of...it's absolutely absurd...I've been to many other Chic-Fil-A's who serve just as many people and never have I had this problem. I'm not sure who the GM is but he should go back to McDonalds where it's a little slower pace!! read more

Sorry for the bad review but , I had a poor chicken sandwich yesterday when I ordered the lettuce was brown , and my sub of a mac n cheese , was not correct. I was still given fries in my drive thru order, even though the team member repeated my order back to me correctly. Super disappointed , being that I am allergic to fries :( read more

This Chick fil a needs to update their online hours if they stop taking orders at "9:30". We got there before 9:30 but it took us forever to figure out how to get around all the cones they have put up and walk since the drive thru was already closed. Drove passed two employees and neither of them mentioned they were closed already. Could have saved us a long drive. Ridiculous. 7/26/21 @9:32 read more

Always Great food. But the drive thru lane and wait is ridiculous. I understand that if 50 people are in front of you, it's going to be awhile. But only 9 cars in front, still took over 35 minutes. No urgency or thought process on efficiency. Please rearrange the drive thru line. No need for app only. I know new staff and training is the issue but Mr David Peck, please do better. Chick-Fil-a has a reputation of fast and friendly service. read more

Save yourself a headache and don't come. Waited for over an hour and at around 9:30 once we were about to go into the actual drive thru where the height clearance is. They just put cones and told us to leave that they were done for the night. Worst Chick-Fil-A I've been to read more

We waited three hours first day in the DRIVE THROUGH. If you don't want to wait as long, I recommend parking and ordering in the store. Even though they were EXTREMELY busy, and dying outside in the HEAT, they managed to smile, be kind, courteous, and make some pretty darn good food. Few hiccups but that is to be expected on opening day. Welcome to the desert CFA! read more

The only Chick-fil-A I've ever been to that will refuse to serve just the nuggets only off the lunch menu during morning hours