Still by far the worst location - Arrowhead. Service meh! Not ADA approval they don't honor the handicapped senior with a handicapped license plate. They have told me several times not to come back because I requested management to tell the non-handicapped delivery driver not to park there but the manager has always told me (up to 30 minutes for one sandwich) to wait until the delivery driver gets their order first. The ADA law doesn't apply or allow non-handicapped persons to park there. I tried with my patience and tolerance with management's demands every time. So I stayed away from this location for over six months and they have not changed. Now it's time to close this location. They have been doing this for five years. Are they racist or ageist at this location - Arrowhead? It's a very bad atmosphere here! read more

Came in with some friends and was impressed with Mark's quality attention to detail in not ONLY our refills but his attention to taking care of our trash. Was grateful for him "showing up" to work! Appreciated this small gesture, the food was consistent as always! read more

This location hasn't changed since I moved. The 7 outside order takers did not come up to me in the drive thru when I drove up. They instead stood in the lane causing me to not to be able to move forward. One employee then came to my window and asked if I could pull up further while the rest were still talking and laughing and blocking the lane. She then interrupted me twice while ordering, and then the employee who took my payment didn't say 'my pleasure' after I said thank you. The FOH standard has always been low and most likely always will be. read more

I believe the managers name was Andrew, only got a quick glimpse of the name tag. Wanted to say he's doing a tremendous job the way he's running things. The food here is consistently good, not sure why they only have a 3.6 rating. It should be higher. Place was really clean and organized. Usually it's commonplace to see a French fry on the ground, no big deal, fast food can be a hectic environment so it's only natural to spill some food in the process. But the floor was clean here as I was looking in through their drive thru door which stays open. Lastly, every single employee that deals with the drive thru customers up until you get your food and leave, was courteous and professional. Do not hesitate to eat here, you can expect consistency throughout and the food is always good. read more

Service was bad. After ordering and you get to the drive thru door I sat there for 5 mins straight while two female employees gossip about a boy before we were addressed and then sat for another 2 mins listening to them gossip. We did say thank you after recieving our food and we did not get a " My Pleasure " whatsoever which I believe this franchise is known for. read more

The drive-thru in this location is terrible. Poor design and poor execution by the order takers.

I had an amazing experience at this location. Staff and management was very kind and worked efficiently to give out food while in a rush .

I found a caterpillar in my meal on Friday night. The staff needs to make sure they are properly trained on how to wash vegetables please. read more

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I ordered ahead through the app for lunch as I was pulling into the parking lot on a Wednesday at noon with 2 toddlers. When I pulled into the parking lot, I immediately thought it was a big mistake. They were so packed! But to my surprise there was plenty of parking. We parked in the shade under a tree, walked right in & our food was ready and waiting on us. The food was delicious, as always. My order was correct. The dining room was spacious and clean. Everybody inside was super friendly even though they were working frantically to keep everyone happy. Overall it was a great Chick-fil-A experience! Bravo read more

Chick-fil-A - Fast Food Near Me - Peoria, Arizona

As usual the service at Chic-fil-A was good. We wanted to try the Pimento Cheese Chicken sandwich that we've seen over and over on ads. We ordered two sandwiches, not meals; $8 each! I was surprised at the small size. The chicken itself was good, but the pimento added nothing. Pulled off the pickled jalapeño since they added nothing but heat. Great restaurant, but not this time. read more

ordered lunch today at drive in around 11:30am this morning. Received 4 spicy chicken sandwiches that looked and tasted like they were left over from the night before, and had been sat on for about 2 hours. chicken was luke warm and stringy , had to bite chicken with the grain of the meat or it was too tough to chew. eaten there a couple of times before, never great, but edible, today will be our last visit. typical example of a place living on a reputation. Attached, please find picture of this quality "food" read more

Chick-fil-A - WOULD YOU EAT THIS RUBBISH? - Fast Food Near Me - Peoria, Arizona

I tried the limited time sandwich which was the Honey Pepper Pimiento one and let me say that it was not good at all! I rate it at 5/10! Never get that one! It is the worst choice for a sandwich! read more

Another Chick-fil-A with some absent minded employees that forget to give you what you order. However, the food itself is still pretty good. Got a spicy deluxe meal with a fruit cup which cost me $11.07. If you love chicken sandwiches, this is the place to be. read more

My favorite Chick-fil-A for so many reasons but mostly the friendly staff and great service! Super clean inside & out as well.

My rating and review is based on a catering order. We spent $244 on chicken sandwiches and discovered during our party they did not have pickles on them. That might not seem like a big deal, but when the sandwich is only three ingredients (bun, chicken and pickles), it is a big deal. I completed the customer survey on their website and it was forwarded to the Arrowhead location. I received an email from there and after all the money we spent (we also got three nugget trays), we were offered a free meal to make it right. Very disappointed in this resolution. Also, when my husband picked up the order they tried to give him five trays and he was honest and said we only had three ... not sure if those other two were for someone else that they almost gave away?? read more

Chick-fil-A - Email from Arrowhead location - Fast Food Near Me - Peoria, Arizona

This Chick-fil-A location on 83rd ALWAYS make mistakes when I order a spicy chicken, egg, and cheese MUFFIN. They ALWAYS end up giving me a BISCUIT. Today they gave me a biscuit, I noticed the mistake right after pulling off so I went back to the window. The employee was nice and apologized. She stated she will have them remake my sandwiches. I knew they wouldn't make the same mistake again so I went home to eat. Once I opened my sandwiches I smelled "burnt". They burnt my muffins! I will not go back to this location ever again read more

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Waited for 20 minutes for this? Each time I go to this store now the quality of the food is less and less. Who thought this looked okay to serve to a customer? Who isn't checking the meals as they go out? Worst location with the most awful service and people. Just don't go read more

Chick-fil-A - Fast Food Near Me - Peoria, Arizona

I asked extra slice of cheese not the whole block; 4 cheese slice is crazy, I only asked for 2. Once I asked for more sauce since on the app you are only allowed 2, the OMD dude literally tossed it at me. What's crazy is that I've worked at Chick-fil-A. Just appalled read more

Chick-fil-A - Chick-fil-A Grilled Chicken Club Sandwich with pepper jack - Fast Food Near Me - Peoria, Arizona

Customer service is amazing. The order was smart and the food was very fresh. Absolutely no complaints. I don't understand people complaining about the drive-through lines. Just walk inside. read more

Can't believe this is actually my first time checking in here as it shows. I've been here so many times it's crazy. Leo, who owns this place is just a sparkling example of what customer service is all about. This crew is always on it with smiles and making sure that everybody's happy with their orders. Can't say I've ever had a bad experience here or that something was miss. A rarity in the F&B business. Congrats. read more

I ordered 7 items today through mobile pick up and when I received my salad there was pieces of RAW chicken on it. I couldn't even get back into the store to talk to them because the line was so long it blocked the entire parking lot. read more

Chick-fil-A - Raw chicken - Fast Food Near Me - Peoria, Arizona

Trying to figure out how to get in was an initial turn-off--very confusing how the drive-thru and the pick-up areas were set up and then having to negotiate around arrows and cones and workers to try to find reg. customer parking--it was like trying to pass a driver's test! But once inside, Gerri took our order and was very pleasant and helpful in answering questions since we're not regulars. The spicy chicken sandwich was the best we've had in that sandwich category since we've been making the rounds after all that hype surrounding the Popeye's version. This one seemed to really have the flavor soaked in rather than relying on a sauce and it didn't just have heat, but flavor. Great job! The roll had more substance than most, esp. a McD's mushy gooey one, and the waffle fries were a refreshing difference. Unfortunately, I missed the too-short 2-day window for filling out the Chick-fill-A survey since I could've scored a free repeat sandwich, but life got in the way and sadly I missed out....Will hopefully return anyway, although a coupon or special would be a nice enticement. P.S. Confusing how the receipt lists this location as Arrowhead yet it's not listed that way here--would be nice to be consistent. read more

Order to go, ordered inside. After messing up order multiple times, telling them multiple times to make sure items are removed. They sent us home with incorrect food, burned fries, and no receipt. Because of an allergy I had to throw the entire salad in the trash. Also the lettuce was brown and old. Contacting them because they claim that: "Providing a great experience at Chick-fil-A is always our goal. Unfortunately, it sounds like that just didn't happen this time. We've shared your comments with the appropriate people at Chick-fil-A, Inc. and with the restaurant you visited." They asked so I gave them the last 4 digits of the card I used, the time we ordered and the location. This is what the location had to say: "The Chick-fil-A CARES Team has shared your recent feedback with us at Arrowhead. We want our customers to have a positive experience and a great meal on every visit. We're sorry that was not the case for you. We regret we are not able to provide further resolution without an order transaction number as proof of purchase." They didn't provide proof of purchase... with all the screwups. So NO they don't "care" NO they won't make it right. They will continue their poor food quality, poor customer service, with zero backing of their company ideals. It would be "my pleasure" to bring them a bank statement showing the $48.09 to prove what they quickly debited from the account but when it's not convenient for them, it magically doesn't exist and they can't seem to find it. What a disappointment. Don't go here. They have gone downhill quality wise and service wise. They hide behind their "Care" moto only when it serves their needs. They don't give a crap about their customers or their food quality. It's their "pleasure" to take your money, but not follow through with their products. I threw that money in the trash. Don't do the same. Chick Fil A ... a company that doesn't take responsibility for their mistakes. read more

The service was very rude! Plus the foods was cold! I have bad Ambiance of the business is v

If I could give ten stars for this location I would. I love Chick fil a no matter what, but this location has it dialed in for sure. They've definitely mastered the double drive thru lane and it moves so fast. Part of the way is covered and shaded with misters which is awesome for their employees because it's so hot out there. We were greeted quickly and our order taken. We had our food and drinks in under 10 minutes and the line was really long. Awesome job!!!!! read more

Trust the labyrinth of the drive through. Picked up lunch from the drive through per kids request. Grilled and Chick-fil-A nuggets and French fries. The grilled ones were a little too firm, maybe slightly over cooked, but first time they seemed not spot on. Got there around peak lunch time on Wednesday, shortly after noon. Took about 15 minutes to get through the drive through, huge improvement in timing from prior to the remodel of the drive through. The parking lot may look hectic, follow the signs around to the line and know it won't be as long as initially imagined! Order taker was pretty nice and noticed he had 15 years of work for Chick-fil-A. read more

Didn't even get a "my pleasure" where's the Chick-Fil-A I once knew... is it simply not your pleasure... I felt like a disgrace.

Positive attitude when we came close to close! We had a new guy it was his second day on the job he was so nice and did a great job. I don't know his name but he was amazing! read more

So normally I wouldn't give a fast food restaurant a five star review. And I normally wouldn't give them a five star review after they forgot my sons chicken nuggets through the drive-through. Let me explain, my son has autism, he adores Chick-fil-A. They forgot his chicken nuggets in our order. Once we realized it when we got home, my husband called them. Explained the disappointment on my son's face. I can't believe it, they delivered the chicken nuggets to our home plus a tray of fresh waffle fries. Mind blown. Son extremely happy. Kudos Chick-fil-A. read more

Got in line at 1:00pm and was out of the line by 1:07!!!!!! they were SUPER fast! they had a full line so i was prepared to wait for a while but they took my order within 2 minutes and i was out 5 minutes after that! definitely one of the fastest chickfilas i've been to! 10/10 recommend! now i know i can rely on them for fast and friendly service! read more

I ordered a large fry with my meal and yes I got the large fry box but with a small serving of fry's in it. It was barely half full. I guess I should have. Checked it in the drive thru. But you expect to get what you pay for when you upgrade. read more

This location has gone way down hill. Do youselfves a favor and go to another location. The service frankly doesn't exist. My order was wrong to begin with. I sat at the drive Thur waiting for my food and watched the interactions between employees. It reminded me of kids on a play ground. They didn't realize that my window was down and was listening to every word they were saying and everything they were doing. 2 girls were messing with each other and one of the girls punched the other girl in the arm. Then a coworker who I could not see at that time said you punch like a pu_s_y. They kept going back and forth and yet I was still waiting for my food. Finally the one girl looked over at me and said my name out loud then they both moved some bags around then came to give me my food. I went home with the bag of food only to find that my order was wrong. The only thing that was right were the Hash Rounds. I called up the location and asked to speak to a manager and she said to go to the app and follow the prompts and someone would get back to me within 24 hours. I received this email: Hi Lorenzo, The Chick-fil-A CARES Team has shared your recent feedback with us at Arrowhead about our staff in the drive-thru. We want our customers to have a great experience on every visit, but it sounds like that didn't happen this time. We apologize that we did not provide the level of service we'd be proud of. Our leadership team has reviewed your comments, and we appreciate the chance to continue to improve. We hope you'll see it making a difference on your next visit. Thank you for taking the time to share your experience with us. All the best, Chick-fil-A Arrowhead My Answer to Mr Lichter Mr Lichter, The order was wrong. Plus your team at the drive thru were acting inappropriately, thats why the order ended up being wrong. What are you all going to do about it ? Crickets!!!!!!!!! I am never ever going to this location ever again. I will drive even farther next time that I have the craving for Chick-Fil-A read more

Me and my son ate an order of nuggets the food was good but I did notice the nuggets weren't fresh but still good that same night we both are running to the toilet to throw up !!!!!! And of course we are throwing up the nuggets ! I will not be ordering from chick til a again because I am not trying to die from salmonella !!!!!! Service was nice ! read more

Everytime we go to this exact location our order always gets messed up. Just like tonight the girl taking our order was pretty rude. I used my app to redeem a reward, it got taken off my app and never got the item in my order. My husbands entire sandwich was wrong and our drinks were wrong. The girl taking the drive thru orders kept saying she couldn't hear us but read back everything we ordered which was correct then. I don't know how this location messes up every single time. read more

We were so disappointed to go to this Chick-fil-A. We are familiar with Chick-fil-A's across the country and unfortunately today this Chick-fil-A was very disappointing. First of all in certain states your company only make spicy strips that was a surprise to us. We had not ever seen that before. We placed a $38 order and It didn't include an item The macaroni and cheese was dry and everything was cold. It was just such a disappointment. My husband didn't get his sandwich because the person who took the order did not include that in our order. read more

The parking lot and drive through alone make it so I would NEVER want to come back and avoid at all costs! It's so inconvenient!! Staff is nice and food is good but the lay out is awful and they have no mobile express line you have to wait with everyone else ordering so what's the point in offering mobile orders at this location?!?' read more

Great customer service! We arrived at the drive thru to discover we would not fit all the turns in our truck . I attempted to mobile order while in the parking lot but my app was not working so I called the restaurant to place a order over the phone . Dawn informed me that I could Not do a phone order but that she would come out and take my Order herself. I know it was inconvenient but I sooooo appreciate her ! Thank you Dawn you were amazing! read more

Great place for breakfast. I love the Egg White Muffin and my Grandson loves the Hash Browns. The employees are some of the friendliest around. The play area is always clean. read more

Chick-fil-A - Fast Food Near Me - Peoria, Arizona

Always forgets a part of our order when we go, and doesn't seem to be managed that professionally. The layout to the restaurant is so idiotic that they have the drive thru line pouring out into the streets. read more

Today all the tables were filthy AND there were employees standing around. I went in the makeshift room and got a wipe out of the red and white container. I wiped down 2 tables. Next time I will post photos. This place is usually clean thats what I like about it. Today it like any other place but they are more pricey at Chick-fil-A. With as many employees that they had standing around I would expect better. read more