Have ordered here 4 times and the order has never been right. The receipt always reads correctly, but when you look in the bag something is missing or if its all there you start to eat only to find you've been given the wrong sandwich. When approaching the manager the reason given was "well we're busy." I'd rather go somewhere that the employees know to actually double check the bag. read more

They have screwed up several orders and one order was missing a sandwich...so instead of inviting me back in right away to get the sandwich, they sent me a coupon for a cheaper sandwich. Not too happy. 9/23/16: Changed my review from two stars to three stars. When they get different lids for the milkshakes that frequently spill because the lids do not always stay on, I will post a better review. I have spilled several milkshakes because the employees evidently have a hard time snapping the lids on. On the upside, the food is very good and I have yet to find an icky surprise in anything I have ordered to date. read more

Everytime you come in you're greeted with smiling staff. So polite and very helpful. I witnessed an older woman struggling to find a table as I was actually getting up to offer mine to her a staff member interviened and took her to an empty table that was hidden behind an group of people. It gets crowded and can be overwhelming without great staff. Good job chik fil a 2 thumbs way up read more

Great food and excellent service. The frozen lemonade is amazing! I love the fact that the founder upholds Christian values and has all of the chains closed on Sundays in reverence for the Lord. read more

This location prides itself on being the fastest drive through in the area and I couldn't agree more. My husband and I stop by when we need good food fast and the drive through never disappoints. We are in and out within minutes. He enjoys the spicy chicken sandwiches and they are always fresh. I like some of their healthier options such as the chicken soup and especially the new kale salad. It is delicious with chopped kale cherries and nuts. Their grilled chicken nuggets are great too and a nice alternative to something fried. To top it off the employees are very friendly and helpful. I love the little cows they have too! read more

Great food, great service. It is nice to have this as a quick stop food option. They have a lot of family and community events once and a while. I dresses like a cow last year on their "cow appreciation" day and got a free meal. I don't see McDonald's doing that read more

This chain is weird, The chicken is ok and all, but I don't get the people standing outside to take your order at the drive through, this is Phoenix, AZ. Also don't say "thank you" to the employees, they respond with "My pleasure" which for some reason really creeps me out. read more

I love coming here because the service is so fast specially during lunch time. They have never made a mistake on my orders and the staff is very nice. read more

During my visit to this Chick-fil-A, I was given amazing service from a young girl named Aunah (not quite sure how to spell her name!). She was very helpful and patient with my lack of menu knowledge. You can tell she was happily employed! read more

I love Chick-fil-A but this one is the best. Very nice and clean as usual but the employees are exceptional. I will return. Thanks for the great service keep up the good work. read more

Terrible customer service. I've ordered food for me and my coworkers from the drive-thru a few times. The first time our orders were wrong then the next time the orders were wrong again. The third time I returned to the location and the manager gave me a hard time because they had given me too much food and overcharged me. I brought the extra items to get a refund and she was plain rude to me. Needles to say, I will not be returning to this location...three strikes, your out! read more

All I know if chick fi la is currently saving my life because I was sick all night last night and I dare you to try and find another place that will serve you soup at 6am. And the man I spoke to on the phone was so nice about it! "Mam we can make you anything on the lunch menu, it might just take a couple minutes longer." Oh and the soup it amazing! read more

I love this Chick fil A. The food is always warm and fresh. The only thing I would recommend for this restaurant is their work-fi. Other than that, fantastic! read more

I've been wanting to right this review for awhile now . Figured why not now . Chicken is great of course . Fries is a whole different case . Idk if it's the oil they frying the fries in but they lately have always been cold and soggy . Just really disgusting . I hope they can fix this issue soon read more

They never get an order wrong! The food is great! Have never had unfriendly wait staff. Cleanliness exceeds expectations. 5 stars.

I absolutely love and support chick fil a and was please to hear they would open one by me. But since they have opened I have had nothing but problems, atleast on their drive thru. The first time I let it go. The second time I called to let them know, then the second time I was put on hold while an employee talked with another employee on how there was a complaining costumer in the line. At that point I was livid. Hung up and wrote a complaint on their website. Finally of weeks of not going there I finally decided to try it again and once again I was disappointed. The food is great it just seems like their costumer service sucks. There is no difference now from that place and mcdonalds next door read more

Just because you want to stay the fasted drive thru in Arizona doesn't mean that the food should be made quick. The chicken nuggets were way over done and the fries were pale and soggy. I'm badly disappointed. Prefere it to take a little longer but being able to enjoy my food! read more

OK - so Chick-fil-A just made me cry! Came straight down here for some kind of chicken sandwich for my dear friend, 85, who is in the hospital ER waiting for a room. She just got cleared to eat and I dashed out to get something that sounded good. I asked the guy who was taking orders outside for his recommendation. After he gave me his advice, he said the sandwich was on them! Talk about random acts of kindness! Today has been super stressful - finding my friend this disoriented and unable to walk, - spending the day with her in ER - Chick-fil-A, I'm going to remember this along time! THANK YOU! read more

This place has the best employees and management team I have ever seen or heard of, they treat customers with respect and dignity regardless of the situation. Thank you for allowing me to eat your delicious fresh made food while it was still hot. I will always go out of my way to eat there. Customer for life. Sincerely Henry & Family read more

Favorite fast food restaurant of all time. The manners and customer service are impeccable, always a "pleasure". Food is always amazing, and yes, it's more costly, but you get what you pay for! read more

Always quick, friendly, and satisfying! Everything I expect from a chic fil a and its the same experience every time! Keep it up!

Every time I stop by here the line is fast, food is hot and fresh, convo is great and establishment is clean. If the car line is long then there's ways two people outside taking orders. I love to order the Arnold Palmers with sweet tea and that never disappoints. read more

My dad, my husband and I just ate their for lunch today. Everyone was so nice and helpful and actually looked happy to be there. I will definitely be going back! read more

This is my favorite chick-fil-A! Whether you order inside or drive thru it is SUPER fast! Was in a rush today and did the drive thru. There was literally 25 cars in front of me and it took me less than 10 minutes to get my food! Incredible! They had 3-4 people taking order, one printing out receipts & one at the window handing out food. I was so impress by their organization that I had to write a review. Service is just as good, if not better, inside. They bring food right to your table & have people walking around to make sure everyone is okay. My favorite fast food place for sure! read more

I love spicy chicken sandwiches so god damn much. Sorry for taking the lords name in vain but Jesus Christ you guys can fry some chicken! Also you guys are always very quick and friendly so more points for that. One of the better fast food chains in existence in my opinion. read more

they forgot my clucking sauce!! How am I supposed to eat my chicken without my clucking sauce?! My order was chicken nugs whit some sauce. And not to mention home girl look like she hates her job, don't take that out on me Chick fil A! read more

The best location, great customer service, friendly employees and a really good spicy chicken sandwich.

Fastest drive through I have been to. Always a go to breakfast spot for the chicken and egg white sandwich!

I've been into this location a couple times. Staff is super friendly and they come right out to your car to take your order. But on this last visit, I splurged a bit and ordered some of their waffle fries. Boy was I disappointed. Someone clearly lifted the basket from the fryer wayyyy too early. Rather than crispy fried potatoes, I got a ball of cold mushy potatoes shoved into a paper wrapper. Won't be ordering those again. I may be back for a periodic chicken sandwich though. read more

I do like Chick-Fil-A but noticed some quality differences with this location from the other locations I have visited. The drive thru line at lunch is ridiculous (prepare to wait at least 15 minutes) but decided to wait anyways just for pure convenience and part laziness. Service was pleasant as always, I do like when they address you as "Sir" or "Ma'm" and say "My Pleasure". Staff is very accommodating and helpful. However, when I got back to eat my lunch, I noticed the chicken sandwich I ordered was very overcooked and the lettuce was soggy and almost brown in color. The usual large piece of tomato was just two measly tomato slices plopped down. Honestly, I did eat it but was very surprised at what the quality was here...I've never had this issue before. I hope management reads this and can improve their product. read more

This has to be the best Chick-Fil-A there is. Philip the owner is amazing and does such a great job. You can't go wrong with heading to this Chick-Fil-A I go here at least three times a week and I have never had an issue. If there is a mistake (only happened once out of 100 times), everybody makes mistakes, they are quick to fix it and went above and beyond. Couldn't be happier. read more

Fastest chick fil a in the Phoenix area. Everything is always fresh and hot. Great staff too.

A month old and still a huge line, staff still seems overwhelmed and inexperienced. My order is correct about 50% of the time. I will still go as it is the closest location to my home, but I prefer the Paradise Valley location, which is cleaner, has better staff, and I've never had a problem with my order being wrong, either. Drive thru logistics are mind boggling, but can't really be blamed on the franchise. Hopefully the experience will improve over time. read more

Great addition to the Camelback strange. Great customer service. Always a smile. And the food. Lovett Lovett Lovett. Would highly recommend this to any connoisseur of chicken. read more

I don't really care one way or the other about the food here, but my husband and daughter love it so we go sometimes. it's ok, but I don't like the play area. it's not Chick-fil-A's fault. the other kids parents don't watch their kids and my almost 2 year old daughter pays the price for it. read more

Food is what you would expect. However I did not expect to be waiting over 20 minutes in the drive through line just to get my food. And once I got home I realized that they messed up my order - I ordered a deluxe chicken sandwich with everything on it and the only thing that was on it was the chicken and cheese. Very disappointed in their lack of customer service and attention to detail. read more

I like this Chick-fil-A a lot. It is pretty and big. They also have the fancy trash cans too. They are quick and all the tables are clean. I will come back. read more

I love chick fil a, but this was a terrible experience. The drive thru order taker girl (Carol) was awful. She cut me off mid order, didn't put a name under my order, snatched the card out of my hand, and didn't say a word when she charged it, just walked away. THe lady at the window was nice, but the manager didn't say a word. Got my money because she made me lose my appetite. read more

Awesome place in every way. Friendly and super quick. Clean each and every time I arrive. Way better than any other fast food. Best in class! read more

This chik-fil-a is a magical one indeed. It has delicious chicken and great service!!!! My tummy was very happy after eating here. Two thumbs up. I highly recommend. read more