Extremely disappointed with this location. I rarely leave reviews but felt like I should this time. We came here and they got our order wrong, and I called to see if there was any way that we could get our correct items. During the phone call the girl who answered the call put me on mute and then hung up on me. Extremely unprofessional. read more

I have never had a problem at this Chick-fil-A location. They are fast, friendly and an all around well oiled machine! Our family favorites include the hot and creamy mac and cheese, deluxe chicken sandwiches, yogurt parfaits with granola and the Cobb salad. Chick-fil-A in Provo is always a good idea! read more

Overall this location is good. The kids running the place hustle and do their best to make it a good experience. My only complaint is their drive through game. The two lane drive through system never quite gets it right. You either end up skipping ahead of a bunch of people or you have 6 or 7 cars pass due to the dual lane experience. The order taker should just alternate one car in one lane then the next car in the next lane. Easy peasy! Instead they do some goofy shuffle that makes no sense and means it's completely out of order. Just today I placed an order and due to their goofy system I had 4 cars go ahead of me even though I arrived before them. I know it's a small thing but it annoys me. Where else is this ok? If there is a line, they should go in order. read more

Love this place! Service is phenomenal and are always so kind! Woohoo! Great customer service as always read more

Chick-fil-A - Market Salad - Fast Food Near Me - Provo, Utah

Dry crappy chicken from a Corp farm lousy wt. bread full of hydrogenated oils much like you would expect. Was bought for us mid-shift and I will never forget the gut bomb it left, next time I'll go hungry read more

This particular experience was rather different than most. Our order taker forgot to ask us for sauce and when we got our food we only received 2 sauce packets when we ordered enough food for a small army. We were missing drinks when we received our food as well. This location constantly gives me trouble but I'm addicted to Chick-fil-a so I guess I'm stuck. read more

Chick-fil-A - It's all gone! Yummers! - Fast Food Near Me - Provo, Utah

I've been to this location a lot and the advice here is always amazing! The food is consistently good and this staff seems to always get things right and make sure you are taken care of! read more

I give out 5 star ratings rarely. When something is 5 star, it knocks my socks off. It turns into an obsession. 5 star food becomes the standard to which I compare all other food to. Chick-Fil-A is 5 star through and through. I go to a Chick-Fil-A, on average, three times a week. That's no exaggeration, and sometimes I even go more. I've been known to say that I "will gladly have my birthday dinner at Chick-Fil-A." Where to start... The Diet Coke is brewed perfectly. Perfect sweetness. Perfectly carbonated. Chewy pebble ice. Styrofoam cup. I frequent this establishment sometimes for a Diet Coke run alone. The chicken is white meat. It's not ground up meat, purified, then molded into chicken nugget "shapes." This is REAL chicken. It stays moist and tender. The breading is just so perfectly seasoned. I love the strips! But the nuggets are incredible, too. Especially paired with the Chick-Fil-A Sauce or Ranch? Holy... Also, their fries. Their waffle fries. They should be their own food group. Salty, crispy. A waffle shape, equivalent of eating 5 fries at once. It's heaven. Honorable mention also goes to their no fuss Classic Chicken Sandwich. I go classic, always. Just a bun, chicken and pickles. Don't mess it up with cheese, lettuce or tomatoes. Chick-Fil-A's employees are kind, helpful, service-oriented. They'll always ask to fill my drink cup, when dining in. Their car-side service is incredible. Their rewards system is awesome. The restaurants are clean. I love the fresh flowers they put in tables. They offer Cheerio cups for mothers with babies. I CANNOT say enough good about this company and the food they offer. Bravo, Chick-Fil-A! read more

Chick-fil-A - Perfection. - Fast Food Near Me - Provo, Utah

if i can give this place a negative, I DEFINITELY would. EVERY SINGLE time my husband and i go they ALWAYS get something wrong with my order. ALSO their drive thru SUCKS!! and half of their workers have the most nastiest attitude. this was my last straw ever coming here again. read more

I know, I know. This is a fast food chicken restaurant that we are talking about. But I truly believe they deserve every single one of those 5 stars. I think the thing about Chick fil a is they care about two things: yummy food and a good customer experience. I haven't been to a location that I didn't think was awesome, but I have been particularly impressed with this one. One time we came after my sister had just lost an important soccer game and she was feeling pretty down. One of the workers came out to our table with an ice cream cone and said, "you look like you could use some free ice cream." What?? How awesome is that?? If Chick fil a alone wasn't going to make my sister feel better, the kind employees and free ice cream sure did. The employees at Chick fil a have been consistently kind and helpful. The other thing about this location is it is always busy. But that doesn't effect your experience at all! They have figured out a system! They are organized and can still help you quickly. I went the other day and there was a lot of obnoxious construction for the new Target in the parking lot. Chick fil a brought on extra workers to be outside helping to direct people and taking orders. The manager was even outside helping customers. What you would normally think would have taken 45 minutes took us only about 7. So impressed! Ok I know I have rambling on and on about the experience, but the food is GREAT too. I am always craving it. I love the 8 count nuggets with PLENTY of Chick fil a sauce. I love this place and I will always be a frequent customer! read more

Over the years of going to this Chick-fil-A location it's been easy to spot the steep decline in quality. Not only have the drive-thru times increased dramatically, but the employees have become increasingly rude and slow. Consistently forgetting condiments or sending out cold or burnt food items, I can't even remember the last time I had a good experience or interaction at this location. The only reason I still visit this location is because they're the only CFA in the area with Caffeine-Free Diet Coke or I would just completely avoid this location. It feels more like a rundown McDonald's than the service you experience at other Chick-fil-A locations. read more

Ordered a meal and they only gave me half my order. Had to ask for the rest of it and they told me they already gave it to me. Cold food. Honestly the worst Chick-fil-A I've ever been to. read more

I like this location and the food. The only problem I see is that it gets extremely crowded around lunch time. You may end up waiting in the drive through for a good half hour. It's probably worse now during covid, or maybe not since there might be less people working and therefore getting lunch around this location. Great fries, sandwiches, and diet lemonade, as usual! read more

Typically I would give any Chick-Fil-A a 10/5 for their awesome customer service (and these guys do great with their customer service), but I have had a minor incident happen twice here. I'm not sure if there's been a moth in my fries or have been served a batch of fries with dirt/rot in it, but it's happened twice where I'll bite into my fries without looking and something tastes really, really bad. If they could look into this and make sure the fries they serve aren't dirty or contaminated, I would give them 10 stars out of 5! (I just want to be able to trust these guys every time i go and not have to examine every single fry before i eat it. Maybe i should anyway). Everything else has been wonderful though! read more

WHO DOESN'T LOVE CHICK-FIL-A?! It always hits the spot. Always friendly service, and the fastest drive through ever. Today I ordered through the mobile app and my food was brought out to me within a minute of arriving! It doesn't get much better than that. read more

Chick-fil-A - Fast Food Near Me - Provo, Utah

Went on a date here last night. I don't usual write reviews, but everyone working here was on point, super friendly girl talking through the drive through, even though it was packed we still got through pretty fast, the guy that was at the window threw away some of our garbage even though he wasn't suppose to, and they all worked fast with a smile. Five stars for impressing my date with the waffle cut fries and freshly squeezed lemonade ;) P.S. can we change the two pickles on the number 1 to three or four pickles? read more

Chick-fil-A - Usually get the number 1 - Fast Food Near Me - Provo, Utah

Let me just start by saying I'm not a fan of fast food. I wish CFA didn't qualify as fast food, but it does. And I love it. This is Provo's newest location, just opened earlier this month. Located on the corner of a very busy intersection where real life and BYU converge, don't even attempt to come here around the weekday lunch hour. It's mayhem at this point. I've kept my lunchtime visits to before 11:30am or after 1:30pm, and it's been fine. Our last visit was a Friday evening around 7:30pm and the place was insane. They handled the inside crowd very well, and the line went fast considering the 30-some people in it at pretty much all times. Staffers were delivering food to the tables without the benefit of table tent numbers. Still not sure how they did that. But we were impressed. This location has a play room for the kiddos, and boy did they ever take advantage of it when we were there. It's nice to have a place to allow the littles to release their abounding energy, but I was wishing there was a one-way lock on the door to keep them in there. Don't judge me - it's just that kids have a tendency to race back and forth between the dining room and the play room...and when there's a crowd, it's just really irritating when parents pay no attention to what their kids are doing (ie. tripping people carrying food trays, screetching, running and landing on the tables of strangers, the list goes on...). But, this is the price you pay eating anywhere this close to BYU parent-student housing. Which is why we'll rarely eat-in anymore. On to the food. I have always been impressed that CFA is very likely alone in the WYSIWYG category for fast food joints. The beautifully advertised sandwiches and salads actually look like they do when you get them, surprisingly. My recent favorite is the Chargrilled Chicken Sandwich, from its gorgeous fresh green leaf lettuce to the tomato that doesn't look like its been on chemo. The chicken breast is flavorful and juicy. The sauces are delicious - particularly the new one: Honey Roasted BBQ - WHAT?!?! Yes. I've squeezed the life out of this packet to get that last pinhead-sized bit. If you don't get at least one packet of this, ask for it. It's not yet on the condiment bar. Other menu favorites for me are the their chicken nuggets. They're just phenomenal, and made from actual chicken breast. Unlike other fast food chicken nuggets, you don't bite into a CFA nugget only to see anything but lean chicken meat. It's solid. And the dipping sauces are delicious; my favorite being the Polynesian (CFA's version of sweet and sour). The others are really tasty, too. Now, here's a new discovery for me at CFA - the Diet Lemonade. I've been a longtime fan of their regular lemonade. It's as good as Hot Dog on a Stick's famous lemonade. But I've not tried the Diet until recently, thinking it would suck. I was shocked to find out that it doesn't! It's just as delicious as the regular, and I can't believe it took me this long to find that out. It's what I'll order from now on. I love Chick-fil-A so much that I don't even care that they're not open on Sundays. I wish they were, and would normally deduct a star for it. But, I am willing to forgive because they have soothed my soul with their stellar service and deliciously and relatively healthy food. I'm a big fan. BIG. read more

Chick-fil-A - Its a full-on crowd scene here at the new Provo Chick-fil-A! - Fast Food Near Me - Provo, Utah

Docked a star for every time an attendant in the drive through didn't say my pleasure

This is the only chick fil a location I've been to that doesn't serve extra crispy fries. I know they used to but they stopped doing it because "too many people were asking for it and it was backing up the kitchen". Well if too many people were asking for it then maybe that's saying something. So it's two stars from me unless that gets changed back. read more

Well, I won't condemn this Chicken fast food Staple for fear I might have a group of beef cows outside my door wanting to congratulate me by adding my name to their next road side bill board sign. But, what is it with always having forever long drive through line? I have on occasion felt the urge to depart from a beef burger and try out a chicken sandwich, but each time I am deterred and I drive past, not wanting to wait in the long drive through line. Ugh. I don't see the need, nor the hype, necessary to wait in a long line for this place. Sorry. read more

This chick fil a is constantly messing up our orders! About 80 percent of the time we don't get what we ordered. This morning they forgot the chicken on our sandwiches! How do you forget the chicken!! read more

good chicken sandwich. i like the chikfila sauce and the waffle fries. they have good seasonal milkshakes too.

Excellent service. Their employees are fast and kind. I love their efficient drive thru! But make sure they actually gave you sauce before you leave. They have forgotten my sauce a few times. read more

Man, I have never been disappointed with the Chick'Fil-A in Centerville. I thought that the warm and friendly greeting was just a one-time thing - I'm from L.A. and so I was apprehensive but I'm telling you the employees really are polite and courteous. So to put this particular fast-food restaurant as #1 with genuine customer service, I mean it. Being genuinely kind and courteous will bring respect and repeat customers like myself. read more

Second time placing an order and paying for food that is incorrect. The first time I ordered a large family order through the app they messed up and after informing them they refunded my money. We placed another order a week later and they did the EXACT same thing and failed to get the order correct. read more

Was a little dissatisfied with the staff tonight. Seemed to joke around with my order and were not acting very professional. I tried to scan my rewards card but it was too late apparently because the payment was processed and they kind of shrugged it off like oh well. Also dirty tables in the lobby that were not cleaned the whole time we sat down and ate our meal. Not as clean as it usually is. read more

Chick-fil-A - Fast Food Near Me - Provo, Utah

One of my favorite restaurants, to be honest. Yes, it's fast food, but it's more than that. The entire grilled menu offers a healthy option for their delectable chicken, and the service is so fast and nice. The store is always kept perfectly clean and is the perfect mix of casual dining and cute decorative rustic accents. read more

Chick-fil-A - Chick-fil-a never disappoints. Got some great deals thanks to pocket points today! - Fast Food Near Me - Provo, Utah

I've always had a good experience with this chick fil a. The food is always good the lines are generally reasonable and the staff is friendly. I happily give them 5 stars. read more

This location was under construction because of a dining room remodel. Only the drive-thru was open. Long line caused me initial frustration, but that changed dramatically. Line went very fast, and every single employee was helpful and friendly. As I have considered the reasons for the efficient and friendly service I boiled it down to one thing - employee attitude! I'm not sure what magic potion they feed their employees, but wow. Gives me hope that fast and friendly service is not a thing of the past - we just need to have a desire to do it. All about attitude! And besides - the food was great. 5 stars! read more

There is no point to having your employees wear masks that only cover mouths and not noses. Looking at two right now. Same thing last time we came. This will be our last trip here. We just pulled up to pay and the girl had her mask below her nose and mouth. When you first drive up there is the illusion with masks and gloves. But just an illusion in a state whose numbers are on the rise. read more

This place is Fabulous and always great.Our car pulled up right at close and I must say Emily took fantastic care of us even tho we were there right at close.10/10 service and 10/10 satisfaction. Sincerely a very satisfied Luke Bates read more

It was divine, I don't know how but chic fil a has figured out how to make liquid gold and put it in their sauce. Thanks for making my day

Employees are efficient and friendly. They actually seem happy to be working. Food is always hot and delicious, and management is EXCELLENT. I really recommend. Even during the busy hours, I promise you, it's quicker than you think. read more

MSG!!! Not as healthy as you think!!! Waste of money to spend to find out you that it's a rip off. Come and take out the MSG!!!

Obviously Chick-Fil-A has great food, there's no doubt about that! However, the last 2 times I have been in, my order has been dramatically messed up and there's never been any compensation. Although the staff at the Chick-Fil-A in Provo is generally friendly, they don't understand costumer service and how fix their mistakes read more

Chicken is okay, but there are plenty of more delicious chicken places in the area. Okay service with poor morals.

People were nice however I waited for about 10 minutes for my food being the only one in line with 8 workers standing around... you would think they would push out food faster... read more

So in case you live under a rock and don't know the fine quality of chick fil a then you need to get out from under that rock and run to this place. For some reason almost all fast food joints are dirty and the employees are rude and the food is not that satisfying. Let me just tell you that Chick-fil-A's business model is the exact opposite. They have friendly workers, the service is always fast and the food is as good as it gets. I've tried about everything on their menu and it all deserves 5-stars. Pro tip: try their breakfast and your life will be forever changed. This location is top notch and will always be a go to for an inexpensive, quality fast meal! read more

Their chicken is REAL chicken (not that processed crap like other places. Their service is great! (They say things like "My pleasure"), the place is very clean and their employees are always friendly. And even though they are always busy, they are fast & efficient. read more

Poor customer service , I stood about 5 minutes in front of the register and every employee just kept walking by me , until I finally said excuse me, poor poor service and it's not the 1st time read more