They don't get it right every time, but I haven't found one that does yet. So, at least they're nice about it when they get it wrong. It's best to not wait until around closing time in case you have to go back to fix an order they got wrong. read more

Mrs. Jackie, who works around the seating area is amazing! Unfortunately the app was down today due to difficulties, so I was unable to pay for my meal and sat down with the rest of my party! A couple minutes later she walked over to our table and hands me a receipt saying, "I couldn't let you go hungry! I'm sorry the app was down". The experience I had because of her was above and beyond anything i've experienced at any Chick-fil-a. On top of that, she was the only worker buzzing around the restaurant making sure everything was clean, condiments were given, and drinks were full. She made it feel like a five star dining restaurant. Thank you so much Jackie! We need more people like her everywhere! read more

I love this location! I come by before work often and I am always greeted by wonderful and kind staff and get great food! I usually bring more for coworkers and friends and they are so nice in accommodating extra orders and bulk orders for me, and the managers are wonderful! Service is great and I love using this location! read more

5 stars Great service, fast and friendly staff, and the food is always fresh and delicious. This Chick-fil-A never disappoints!

When this location first opened couple years ago, they had drive-through issues. It seems like those issues were never resolved. This is the slowest Chick-fil-A drive-through I've ever seen. I'm not sure why every other Chick-fil-A drive-through is so fast but this one is like waiting at Whataburger. read more

Chick-fil-A - Salad Near Me - Richardson, Texas

Service was great. My son manages a CFA in Arkansas and suggested I try this and ask for x jalapeños which I did. I love CFA but the pimento cheese adds a richness that I did not care for. I can understand why people like it, but it's not for me. The staff was providing great service and the inside was quite and calm even with a bunch of kids in the restaurant. read more

Chick-fil-A - Pimento cheese & Spicy Chicken with x jalapeños - Salad Near Me - Richardson, Texas

The rating average for this location shocked me! I've gone here twice in the last three weeks and always have a very positive experience! I order drive thru, and the service is fast and friendly! When I went this past Tuesday, the person taking orders was the friendlies and most polite person I have ever met! My order is always correct and the food warm. I have zero complaints only positive words! I have been to Chickfilas that have repeatedly messed up my order (like every time I've gone), but this has not been my experience with this location! read more

This location was not it , i bought 5 medium sized fries for family and they were just crusty and small lil bits of pieces like ? I paid full price for full pieces of fries ... wow just a waste of my money! This loction was def not it ! Never coming to this location again because chick fil is one of my fav well USE to be . read more

Chick-fil-A - Crusty just crumbs in the fries - Salad Near Me - Richardson, Texas

This Chick-fil-A always exceeds my expectations. Even if there is a minor inconvenience, they always do their best to go above and beyond to correct any issues. On 8/15 they had bingo night and that was so much fun! Looking forward to the next one! read more

Chick-fil-A - Salad Near Me - Richardson, Texas

When I say this is the best chick-fil-a in the area I mean it! The food is always fresh and hot including the fries! (Never once have I gotten a stale or soggy fry from this location). I come here often to study and I never have to walk to the front to request a refill on my drink. They are always more than happy to fill it up and bring it to me at my seat! On top of the great food, the service is beyond amazing. The employees here are more than accommodating and always so sweet! read more

The best experience I've ever a had at chickfala. This place could get me fat. Hannah saved our lives.

After going here for the 3rd time I can safely say that this is hands down the slowest chick fil a in the country. I also had to wait an extra 10 minutes one time to receive my order that was purchased using the app read more

The food is great and the customer service is excellent. Love this location. I didn't wait too long to get my food either. read more

Chick-fil-A - Spicy chicken deluxe sandwich - Salad Near Me - Richardson, Texas

1/12/24: I stopped by around 12:30 pm and ordered five combo meals. Customer service was pretty good, although the restaurant and drive through were busy due to the lunch rush. My order came out quick, it was accurate and the food was fresh. The restaurant was very clean, and there was plenty of parking. read more

Me and my friend came to this location on May 5, 2025 around 3 PM and Mitchell was our cashier. We were super pleased with our service provided by him, and how hardworking he is. The food was also extremely fresh and it was delicious. Overall, this has been the best Chick-Fil-a experience provider, I have tried multiple different locations and haven't experienced anything similar. read more

I come here a lot because it is close to my work. The food is always accurate and tastes great. I'll admit though, this is not the fastest chickfila. I don't know if i get unlucky with the people ahead of me, but the drive thrus take me 10 minutes everytime. Every other chickfila flies you out the drive thru especially when you mobile order. Maybe its because they dont have live people outside? Anyway, still has polite employees. I enjoy hearing "my pleasure" everytime i say thank you. Lol read more

I am not sure what happened to one of the best fast food restaurants in the US. It seems the quality of their food has gone on a fast downward track. The fries have been not up to the regular chick-fil-a standard and the chicken quality has decreased as well. The service is always great at this location and the inside is clean. Just curious about the great quality of food they used to have:( we can only hope it gets better or they will be dead to us all. read more

I always enjoy Chick Fil A. The order takers helping out during the drive thru lunch rush are always helpful and polite. They really make the process seem very seamless. I recommend using their phone app to pay. I just load some money into my account and it really helps streamline the ordering/paying process. Ordered a #1 - your basic fried chicken patty on a bun with pickles, waffle fries, unsweetened iced tea. I love the cookies and cream milkshake (a small size is plenty to share with someone). read more

Chick-fil-A - Unsweetened Tea, #1 chicken sandwich with waffle fries in the bag, and a small cookies and cream milkshake to share for dessert later. - Salad Near Me - Richardson, Texas

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The food was as good as any Chikfila. Only reason it's not five stars is because the Drive-they was not working. Customers were waiting in their car in the drive-thru for 20+ minutes. Then they all had to come inside to make their order instead. Then because if this, all orders took a long time to be prepared. read more

Chick-fil-A - Chick-fil-A Chicken Biscuit - Salad Near Me - Richardson, Texas

Hadn't had chick fil a for breakfast since they stopped spicy chicken biscuit. Went back for first time this morning cause they brought it back. Breading and biscuit, virtually no chicken They've gone the way of Burger King and Braun's read more

Chick-fil-A - Breading and biscuit, virtually no chicken They've gone the way of Burger King and Braum's. - Salad Near Me - Richardson, Texas

The experience was great. Normally service at Chick-fil-A is unremarkable, it's usually good, but we were served by Sarah the trainer and she was excellent. At the end of our meal, I stood near the counter waiting for someone to refill my drink and at least three employees walked past me without asking if I needed anything. Now, they could have been training, since Sarah the trainer, was there. I'd say a minute passed by and Sarah the trainer tried to get one of the employees attention to get them to serve me, however, they might have been on break. Sarah the trainer got up from her break to refill my drink. Please give her a raise. read more

Well well well, what the hell happen to this chick fil a???? Have been here 3 times and the 3 times the staff has messed up my food which I get it being busy yeah right not today. On top of that there was a long hair when I unwrapped the supposed to be egg and biscuit but guess what there was NO EGG!!!!! I gave it back to the 15 year old manager they have there and got my money back. Sorry but if this is the way you guys are conducting business now I am out!!! I guess I can take my money and go to hell Donald's which is next door to this place :( read more

Love their Cobb salad with chicken (and no cheese or bacon). Filling, fresh, and affordable. Chick-Fil-A amazes me with the combination of food quality, speed to deliver, customer service and price. My one wish is if the chicken minis were available all day. Ha. read more

Chick-fil-A - Cobb salad - Salad Near Me - Richardson, Texas

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Had food delivered and the bag was not sealed properly in middle.... Seems as driver had easy access to stick hand in and eat half the fries... That is unsanitary and COVID hazard to us... the bag should've been sealed in middle properly and the delivery driver should not be allowed to work as their delivery for none complying with companies health rules and companies ethics and to risk Of health and COVID viruses to be exposed to the food.... I suggest not to order delivery from the chick-Fil-A app that directs you elsewhere.... See pics read more

Chick-fil-A - Not sealed properly... - Salad Near Me - Richardson, Texas

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Thought I would give them another try this morning. I'm still waiting on that chicken biscuit with cheese. There's something wrong with this place. read more

We had a great experience here for lunch. The food was great, the place was clean, and the service was top notch. I had not been to a chickfila in a while and was surprised at how much the menu has changed. I was still able to get a salad with grilled chicken instead of fried and my daughter loved their fruit cup. FYI- This location does not have a playground. read more

Today is the grand opening day of this Chick-fil-A, and I went through the drive-thru to get my order. They had staff and managers everywhere making sure that everyone's orders were cooked and delivered to perfection all while coming out hot and fast! The employees were friendly and the drive-thru lanes were handled efficiently. And of course, my order was perfect. It's amazing that this store opened here, because it's right next to our workplace. Good job! We'll definitely be returning customers! read more

Chick-fil-A - 8 count nuggets and waffle fries - Salad Near Me - Richardson, Texas

There is NOTHING about this Chick-fil-a that follows typical protocol. They have the most difficult drive thru, and then when I finally get to the window, they tell me my cc didn't go thru.. Really??? The guy said thank you ma'am have a great day.... When I explain this, I'm attacked by several employees telling me no it didn't. Then I'm told to check my statement and call back if I get two charges. Really??? Like I have nothing better to do?? If it wasn't for my sick husband , I would have left the order there. I'll never go back here!! read more

Friendliest Chick FilA I've. Ben to in my life (and probably top 5 restaurants in general). This place felt like the TV show "Cheers" where everybody knows your name and they always glad you came. The owner was very chatty with several patrons and had anecdotes of their meeting (one helped him figure out ornaments on Christmas tree, another they talked sports). The food here is as good as any Chick Fil-A, but the beauty of this place is the employees, and the culture the owner has instilled. read more

This store does gluten-free really well! I am a super sensitive celiac, and have eaten here a number of times (breakfast, lunch and dinner) and it has always been handled carefully. At first I thought since there wasn't a playground that kids wouldn't enjoy this location. Their "Milk and Cookies with Santa Cow" and Bingo events proved me wrong! read more

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Why hello fancy Chick-Fil-A, how YOU doin?? This is a new Chick Fil A location right off of Campbell and 75, much needed from the cluster that is the location at CityLine off Renner. My colleague and I stopped in for lunch and want in since the drive thru line was pretty long at the prime time lunch hour. The line went by quickly and a few "My pleasures" later, we were on our way with our food. Be sure to download their app so you can get freebies! I got a free sandwich and shake when we went and only had to pay $2 for waffle fries, nothing wrong with that! read more

I am usually pretty shocked to see a low review to Chick fila. But today was pretty rude. I had no issues in the drive thru and Sarah who took the order was great. They forgot my sauce, no big deal, but when I went to go correct this issue the first thing was a snappy ma'am our lobby is not open. It was a very abrupt male who didn't inquire why I might be there and I understand we are in a pandemic but the restaurant was a total wreck and there were folks, likely employees just hanging out in said closed lobby. Most other restaurants have been able to make cleaning and seating accommodations to allow for social distancing. They might have been imposing these restrictions on guests but not the people who were inside. It seems like the customer service focused response would have been different but looking through recent reviews it seems like this location is not ideal. read more

Rude impatient staff, long wait times, they do not care how long you wait or how they treat you. It's not worth the trip.

If I could give no stars I would. This place is a joke. Past two visits this month they messed up our order with forgetting an item and this time a side salad is a kale salad. Not to mention they have messed our orders up many times in past year. Save yourself the headache and go to another location. When you let them know they messed up they offer a call tomorrow with an apology. Hopefully they can find new management to fix their issues read more

It's God's Chicken. Service is amazing. Vibes are great. I will be here every week. That's all.

Ordered a chicken burrito meal... received a sausage burrito.....no hash browns in the bag. I'm lost for words- I've never had this happen before. Morning rush got the best of them. read more

Drove up to see drive thru person on his phone, he didn't welcome me to chick fil a just straight up asked in an annoyed way what the name was for the order and didn't say thank you when I place my order. Was going to complain to the manager just to see she's the same way, no kind customer service boice. No straw in bag, ordered two diff sauces & they only gave me one sauce for just my nuggets and fries !?!? Don't go here read more

Everytime I come here I always get the wrong food ! I specifically let them know could I please get a grilled chicken market salad. Then when given my food it's WRONG ! This is usually how it goes 1. Register person puts it in correctly but kitchen gets it wrong 2. Both kitchen and register get it wrong 3. Place it correctly on my app but it's printed out wrong in the store. I use to work at chick-fil a so I make sure to let them know what's up with my order so no mistakes are made. Literally sucks every time . The Arlington location is honestly 100% better in food quality and service. When going back to letting them know my order was wrong I let them know I placed it right in the app but it got printed out wrong. This employee straight up told me "you ordered it wrong go wait over there" and no longer spoke to me . read more

Chick-fil-A - My online order - Salad Near Me - Richardson, Texas

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MY ALL TIME FAVORITE CHICK-FIL-A! Such sweet employees and managers who always strive to make your order and experience perfect! I definitely frequent this location and have never had a bad experience. Keep it up CFA! read more

I love this place! The employees are so nice, and they care about you. The food is delicious and I couldn't be happier with my experience, thank you chick Fil a. read more

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