I love this place! The employees are so nice, and they care about you. The food is delicious and I couldn't be happier with my experience, thank you chick Fil a. read more

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Let me start my review by saying it is great to have one of these in the neighborhood. Open just a few days in the neighborhood is really take him to it with lots of people coming to visit. In addition to the restaurant staff there are several trainers in town to help them get going. Honestly I think some of the other locations in the area could take a lesson from this page book because it is really good to eat at a location where the orders are coming back out perfectly.The chicken is freshly cooked and crispy and the fries are served hot and crisp as well. read more

Chick-fil-A - Lots of employees! - Salad Near Me - Richardson, Texas

Consistently great service and food, been going to this spot for a few years now and the only complaint I ever had was the occasional missing sauce. read more

I was driving through Dallas and was hesitant to stop at this location because the reviews seemed bad, but this Chick-fil-A has some of the kindest and friendliest employees. Food was great as you expect from Chick-fil-A. read more

Great experience here. There were about 30-35 cars in line and about seven at McDonalds but this line was moving faster. I got in and out in less than 7 minutes. They had multiple employees directing cars on what lane to go to. They had three people at the drive thru window expediting. Amazing. The sandwich was hot and fresh. They remembered my Mayo and utensils too. read more

The worse customer service from the shift manager Jacob, the front line person Ashley and the drive person Jennifer! Under no circumstances is it every ok for an employee to yell at a customer out of the drive through window. Not, is it ok to hang up on a upset customer when your only making excuses for your poor customer service Jacob! The wait time was way too long for a chick-fil-A! read more

I ordered breakfast on the app, arrived and waited. Didn't get my food because they didn't bring it out and I had to go to work. I would've had better luck in the drive thru. I called and asked if I could get a lunch meal instead and they told me I have to come back another day to get the same meal. This location has been trash since it opened. read more

Made a mobile app order for the family and opted for curbside delivery. They were quick with the order and the young lady who delivered the meals was super upbeat and positive (despite the current situation). This has always been our go to spot since they opened and felt they needed to be recognized for their positive attitude and service at this time. It should also be noted we got three cookies in our meal for free which the kids really enjoyed. It might have been an over site on their part, but I believe it was their special way of spreading a little happiness to their customers. read more

Love this location I am always in and out. Truly thankful that Chickfila is still open amid the coronavirus. Just helps everyone keep a sense of normal with everything going on. Thanks Chickfila!!! read more

The were able to get me through the drive through quickly despite the large volumes of people, but they got my order wrong in the process a couple of times. read more

When you travel across the country,it is nice to have options you know and trust. Chick-fil-A is one of those for me. Especially since I eat gluten-free. Glad to see this just around the corner from our hotel. Market salad for me and a spicy chicken sandwich for my teen. read more

THE WORST DRIVE THRU experience at any chick fil a- ever! Once you get into one of the two lines - YOU ARE TRAPPED! You cannot get out of the line - I am totally serious! It's because they built two lanes that are FAR from the actual service area where you can give your order and even farther from where you can receive your order. After over ten minutes of waiting in line, I complained to the attendant and told her how ridiculous and inefficient the line was she gave me the holier than though response..."Have a blessed day!" I told her this was my first time and the last time I was going to this chick fil a. Other reviewers have commented on being in line close to 30 minutes! Absolutely ridiculous for FAST FOOD! I hope management does something to speed up this inefficiency. read more

No offense to this particular location as I love the food but the way the drive thru is set up is awful in comparison to other locations. They have 2 drive thru lanes, making it so that cars can sneak in from the other side and pretty much bypass a line of cars waiting. It happened 3 times while I was in line so obviously not ideal to be cut in front of when i'm hungry :( All they really need to do is block the entrance coming the other way so there is only one line. Most chick fil a's are quick, but with this drive thru system, this was one was very slow in comparison. read more

i liked this location, the food was pretty good but after I saw an employee not wash their hands in the bathroom I lost my appetite. That's GROSS. It's not everyone's fault but it just makes me question if that was the person the touched my food. read more

What an amazing experience every single team member was helpful kind I literally have never been to a fast food restaurant that has had this level of customer service !!!!! Thank you so much guys ! read more

Horrible service, no care at all for customer's satisfaction and above all, out of CFA SAUCE!

Failed to give us the right amount of fries...had to make the trip back from home, and they said it was against company policy to comp a side or offer anything... read more

Do yourself a favor, do not give this store your hard earned money. They DO NOT care about your business. They are not willing to oblige a simple request that literally every other Chik Fil A does in the rest of our beloved city. Try the stores on Renner and Plano Parkway, they care about their customers and value your business! read more

What a amazing dumpster fire this drive thru is like others say. The drive thru is broken not equipment but the. people and process. I get to the window after an extended wait to tell them I have an online order. After waiting again I noticed the two cars in front of me get told to move in front of the building. I get to the window and get the same message I tell them there is no room to do that and they say we'll just stay. I was told there was a big order. I wait as I could watch several people stand while on person was about to have a panic attack. I left to get back to the office and after that I received a message that my order was ready. This drive thru was awesome during COVID but sucks now. Then I tried to give feedback on the app and if you accidentally hit floating order now bar it takes you out even if you are putting the information. I suspect some one will come along and boost the rating after me because of inside staff is great just don't fall in to convince trap of drive thru unless you want to be unconvinced by the wait. And this not just today it has been several experiences. read more

Food is ok, but if you have the app and use it to order in advance....DO NOT come here. They have stopped delivering to your car. While other locations realize the benefit and time savings, this location forces you into the drive through to wait with all those who are still trying to figure out what they want. On my 2 experiences her it has taken over 7 min longer via the drive through v. other locales that deliver to your car. read more

We live in Canyon Creek, and were so thankful when this location opened up. The adaptability of this location amidst COVID has been outstanding. We order from all angles: drive through, mobile order curbside pick up, mobile order drive thru pick up, catering and it is always excellent. Can't wait for the dining room to open back up. read more

I work right across the street. Not even .2 miles away. I ordered using my app like I always do. This is my first experience ordering online at this location. Clearly a mistake. I pressed "here" as I pulled up into my spot. I watched 8+ cars get their food before me. I finally asked someone and she had 0 idea of my order. I had already paid. She said I could call someone for a refund. I said just hurry with my food please. I finally got my food with an "I'm sorry." Made me late to work. Super annoying. Super unorganized. read more

Needed some food really quickly before work so I decided to run inside instead of going through the insanely long line outside (this is normal for most locations in the area.) Staff was helpful and respectful! I can't remember the last time I was at a CFA location where they were this attentive to the customer and ensuring their order was perfect. I will try to come to this location more often! read more

Hands down best customer service they are all so nice please go here if u want some chicfila they are so amazing

Time of visit 8am This isn't the same experience as every other Chic-Fil-A. It's a watered down version to its own demise. The food is spot on but takes longer the less people in the restaurant I guess. As I waited in line, the customer in front of me thought he was missing a drink. Instead of trying to find a solution, the cashier mutters something to the other cashier and tells the customer "no, you didn't." And just stares at him until he has to ask how much it is. The Chick-fil-A I've always known is helpful and courteous to a fault. Personally, I just want to be left alone. Haha I dined-in watching that same cashier call out names from the other end of the kitchen, while to go order people are clearly waiting under the "pick up" sign. Then the cashier couldnt even hand it to to go order customers, she drops them on the counter like feeding the dogs. The same cashier puts my drink cup in the marker. Like I want a spill and that's what it's made for.. If to go orders aren't being auctioned off, you can hear the kitchen playfully cursing and joking around. Meanwhile the floors aren't being swept or table tops cleaned. The manager did come by, But I already saw what they're made of by watching operations. That and the thought that the manager is restocking condiments while the rest of the staff clearly needs managed doesn't tell me they'll get things done. The one person that really finished my visit off was in a black Chick-fil-A shirt with a hair net. He asked if he could take my tray as he happened to be right in front of the trash can- professional and courteous. That's the Chick-fil-A I know. On another note, I saw an accident happen because of the parking lot when i got there and when I left. There has to be a better way especially by the dumpster. Somebody was almost t-boned. read more

All chick fil a's I've been to will make lunch during breakfast but ask that you wait a bit longer, Not this one, the manager denied my lunch order, 25 mins away from lunch. I really wanted that cfa meal. All good, I won't be back. read more

I literally spent 25 min in the drive through. And that's just to order. The right lane was at a dead stop. There were 10 new cars that surpassed me in the left lane. When this happens there need to be some intervention and communication. This is a new location and hoping this is working the kinks out. We went through here the other day and they totally left out the extra nuggets we ordered. Had to call when we got home to let them know our order was short. :-(. read more

This location is convenient and close to work. The staff is super friendly! I came in the evening time and even though it was an hour to closing time, they all had a smile on their face. They were super friendly! My favorite location! This was my second visit inside and food always came out hot and fresh. I've ordered togo and always had the correct order! Look forward to coming here often! read more

Every time I go o this location my order is wrong ‼ Don't know what the problem is but the service is different from other locations in Richardson...All I asked for was a Southwest Salad with grilled chicken..looked more like a quick tossed pile of lettuce with barely any chicken..Just unacceptable and definitely not worth the money‼ read more

The McDonald's of CFA's. Check your bag before you leave. They consistently get the smallest things wrong; forget sauce, don't add the sauce at all, forget a straw, wrong drink, wrong side. I live right by this CFA and after multiple occasions of the same problems I drive to another CFA just to ensure I make it home with what I order. read more

Love having a Chick-Fil-A on the west side of Richardson. When this location first opened it was obvious the team was getting into the groove of everything, but my experiences have always been pleasant. read more

I have always seemed to have problems at this Chick-fil-A. I went one time and they had no sauces. My mom has gone to this Chick-fil-A and they just carelessly stick every meal into one bag. 4 orders were stuffed in one bag. They put the sauces on top on the fries which is gross because everyone touches those sauce bins and all those germs are practically on your food. Today, i was very pleased to receive a big bag containing four separate bags of orders and the sauces on the bottom of the big bag. Today i would have given this Chick-fil-A 5 stars for their service. However, i found hair in my shake. This Chick-fil-A should require their employees to keep their hair UP and OUT OF THEIR FACE. Also. The manager should be on top of the employees with the bagging situation. By putting the sauces at the bottom of the bag, and put each order in its own bag etc. Anyways, I used to drive far to go to Chick-fil-A and it's a shame that the one built right by my house seems to always have problems. read more

This is my "neighborhood" CFA and I couldn't be more pleased with it. Always so friendly, courteous, efficient and delicious. I just drove thru and pulled further in the parking lot to eat in my car. With the weather being so nice, I rolled my windows down and listened to employees work the drive through line. Seriously, these people could rule the world. Efficiency, friendliness, kindness and happiness are the norm here. Good job, Richardson Campbell Chick Fil A!!!!! I'm so glad you are in our neighborhood! read more

WOW! I have always been impressed with Chick-fil-A's service. However, this Chick-fil-A has gone above and beyond. I don't know where they find these wonderful people. I was helped by a lovely young man named Chris. And on my way out I was told to have an amazing day. That's not the kind of service you get at any fast food place. My day has been made. I need my kids to work at Chick-fil-A and take a lesson from their wonderful workers on how to be polite! Haha! read more

I ordered a salad with nuggets and they gave me the regular grilled chicken. When I went to go get it fixed they had no idea the difference between nuggets and grilled chicken. And when they finally replaced it, there still were not nuggets & it was significantly less chicken than usual. No other chick fil a messes the order up. read more

This location is running the most efficient drive thru, during this difficult time, that we have experienced. Young people friendly, efficient and keep things rolling. Even in a very long line only took 10 minutes! Go at least twice a week! read more

Drive thru was long so i decided it'd be quicker to go in like at any Chick-fil-a. I was wrong, inside is longer than the drive thru. People i was in front of in line inside and when i was in drive thru got they're food faster. Highly disappointing :/ Not to mention the medium size fry serving they put in in a large size and the nuggets weren't even crispy. read more

The only chic-fil-a where you spend 30+ minutes in the drive thru just to order then another 10 minutes to pay and receive food. What happened to the people standing outside during peak hours taking orders on iPads? read more

Service was very poor it wasn't like chick-Gil-A. I wait inside line for 15 minutes only one person was working and wasn't even busy no one say anything and ignore us been there I don't think I'll be coming back this location and I work very close here. read more

This location is convenient to work but can't rely on them to get me in and out in a reasonable time. I keep giving them another chance and I'm always cursing myself for thinking this time will be different. read more