When I was growing up, McDonald's and Burger King had fun play areas. Now they're sterile and lacking that kid energy they once had. So as a parent seeking places where I can take my toddler and enjoy a beer, this checked my boxes. The patio had a large effective fan and there appear to be heaters for the winter. The main attraction the playground was clean and kept my daughter busy the entire time. Excellent burgers and chicken nuggets. Large pieces of bacon in the tater tots. Surprisingly small milk shake. Still, everything was good enough to warrant a 4 star that I rounded up because we need more places like this to take our kids to. read more

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The food is great, which is the only reason we come here. The service is awful. The tall, red-headed guy in particular is really rude and always gets our order wrong. Maybe if he'd read orders back, he wouldn't have to remake our food. No apologies or anything. The building itself needs some repairs ASAP- I think the AC hasn't been working for at least three months. Get it together. read more

My kids love this place! The playground and sitting outside is great. Even on a really hot day, they get the giant fan going on the patio and it helps so much. Their food is not bad either! The kids tore it up. The man at the front was very sweet and made jokes with us. They also have alcoholic drinks you can order-- we will definitely be back. :) read more

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I meant to say it was a pretty decent burger that it wasn't quite as good as Culver's, but as far as superior to any other fast food hamburger. read more

I went here because I wanted a turkey burger and they were one of the few places near by the had that option. I didn't order fries or anything else and only went through the drive thru. With that being said, I can't speak on the inside. The turkey burger was nice and juicy and great flavor. The price on the other hand was expensive for me to only order one item. read more

Hat Creek is one of my go-to fast serve restaurants because I have Celiac Disease and all of their sides are gluten-free. I stopped my on the way home to grab some fried pickles to go with their tasty special sauces. Yum! My order was taken immediately. The cashier wasn't very knowledgeable about gluten allergies but was very friendly and accurate. My fried pickles were fresh and hot. Delicious as always! The restaurant is very family-friendly and casual. The kids always look like they are having fun on the playground. read more

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First time at Hat Creek Burger, and they were excellent. Charbroil patties, cheese, bacon, and grilled onions on my Cowboy...DEE-LISH!!! The service was outstanding. I was sure which of their craft beers I wanted with my Cowboy burger and fries, so the cashier gave me tastes of everything in tap. Since one of my arms was in a cast, they brought our meals to our table. Har Creek on Central Expy is a very comfortable, spacious burger joint that makes the kind of burgers we like. Definitely 2 Thumbs Up!!! We'll be back! read more

Slow. I ordered online so I wouldn't have to wait. Here at the window and no one has come to help me. I see no one in the front and there are no customers here. Service at this location is always pathetically slow. I was hoping that ordering online would speed up the process. Not at all. Been sitting here for 9 minutes and I am yet to see a human. Horrible service. Manager Alex needs to be fired. He knew I was there and never once came to the window. My order has been complete since 7:37 and I have been here about that long. I received my order at 7:48. I explained my concern and he just looked at me like I was crazy. Never coming back. read more

Horrible service and the restaurant smelled like a sewer. If you ask for bacon on your burger you will get one small half piece, we asked and apparently this is their standard for bacon add, anything more is another additional charge. It's a shame because this is in a convenient location and has a great playground. read more

Finally giving up on this spot. Bless the workers, they seem so unhappy. It's the last place that had a descent turkey burger and they can't even do that correctly. The order is hardly ever correct. The buns are never fresh and asking for fresh fries or tots, forget about it. The drinks taste like it hasn't been refreshed in years. read more

Never heard of Hat Creek Burger Company until I saw a promotion on Uber Eats, and I'm so glad I discovered this place!! I ordered the Crispy Chicken Cobb Salad & the Keto Burger since they were on special. The salad was very fresh, and the chicken was still crispy even after delivery. The burger was also yummy! Beef was of good quality and cooked well. All burger ingredients were fresh as well. All the packaging seems to be more eco friendly as well. Prices are slightly more expensive than your typical fast food burger chain, but the quality is definitely up there. read more

Hat Creek Burger Company - Keto Burger Bowl - Burgers Near Me - Richardson, Texas

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I enjoyed my double cheeseburger and sweet potato fries, and my kid loved playing on the playground. Win-win. I docked stars for my checkout experience. They have a monitor in the front of the cash register where you can enter your phone number for points/rewards. I handed the cashier my card to pay and then started putting my number into the device to see that I had a reward. I told her that I should be getting 15% off. She said, "Oh, the two don't communicate," and then handed me my card and receipt. Huh? What's the point of having a rewards system if 1) you don't encourage customers to enter their number upfront (since the two don't communicate), and 2) you don't honor rewards? That ticked me off. Burger was good. Service could use improvement. read more

This place is really good. Great burgers & fries. I'm a draft beer fan and they got some good selections. Try their new chili. It's awesome. I was worried about this location because it's kind of hidden. They seem to struggle at first but last time went, pretty busy. Please give this place a shot because it's close to my house. Want them to make it. And I know they will. Thanks Scott read more

Worst service. Waited an hour for our order. Multiple people's behind us in line got their order before us. If you are in hurry do not go to Richardson location off of Highway 75 read more

First and probably last time here. Ordered at 1:09pm on a Sunday - a turkey burger, and a kids meal. We did not receive the food until 1:52. Hoping this was just an off day for them, because the burger was good - but will probably stick to the drive thru if I try again. read more

Worst service I've had so far, did not seem to care about them getting my order wrong, they pushed my food to the back of the line instead of admitting g the mistake and make it a priority. Manager did not even care that a customer was not happy. Should do better ... read more

We had our Saturday lunch here. I ordered Hat Creek Cowboy burger. It taste great. Their outdoor dining is much bigger than their indoor dining. Service staff are focus on what their doing and they're helpful. They have a large onsite parking. This place caters to families with young kids. read more

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We came around 6 on a Monday night right before my bowling league. The place was empty so I got a little nervous. This is my first time and when I realized that there are sauce options I was so excited. Sauce IS LIFE. Service was courteous. The outside patio is zipped up and they have heaters that keep you toasty warm and snuggly. We got burgers and shareable loaded tots. The ice machine has that good ice and they have Coke Zero. All in all it was a great experience when we'll go back. read more

Hat Creek Burger Company - Little Hat Burger (Single Meat) - Burgers Near Me - Richardson, Texas

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Went just now 11:40 I even made the drive over here. I called to check see if they were open and they were went through the drive-through no answer at all then I parked the car to go inside and as I'm going inside, I see the guy come lock the door and run away to the back. I was knocking on the door clearly they heard me but no answer I called again. The guy that answered and stated inside is closed drive-through is open went through the drive-through sat there for 5 minutes still no answer. Just as I'm getting ready to leave called again and the guy stated never mind we're closed till 12 throughout the whole time on call with him. He was very rude and unprofessional the guy that did this was a bit chubby around 6 foot Hispanic or white guy one of the other wont recommend to come here seems like kids are running at this point could've been straight up from the beginning and said no we are currently closed and won't be open till later in the day because I'm lazy don't wanna do anything read more

Was really pleasantly surprised! Very kid friendly. Food was better than McDonalds but not more expensive given McDs prices now. Had the Fredericksburger and loved the uniqueness of it and the spiciness of the sauerkraut. The fries were well seasoned. Dipping sauces were unique options and tasty. Everything tasted super fresh! read more

Hat Creek Burger Company - Fredericksburger combo - Burgers Near Me - Richardson, Texas

This was for a pick up order. The online ordering system was easy to use and I was able to pick up my food by the time I arrived from where I was coming from (I believe 20 minutes). Food portion: good portion size. I ordered a double meat burger (big hat) with a regular side of fries and I was pretty full halfway to my burger. Temperature: burger was pretty warm but fries were cold, could tell they were not fresh I would visit again in hopes for a better experience, one star off for fry temp. read more

They've found their groove - hooray! We've enjoyed breakfast, both dine-in and drive-thru and both have been speedy, tasty and served with a smile. The breakfast tacos are my favorite and TIP if you order corn tacos they are basically two tacos in one! This is by far our family's favorite dining spot. They've genuinely got something for all of us, our picky eater too! Burger sliders, or full size, depending on appetite, kids meal or a la carte, salads, protein bowls, chicken, veggie and gluten free - oh my! The fries are cooked just right and the meat is juicy without being too greasy. We love the high fenced in play area with covered outside tables (heated in the winter). We feel very confident our kids can play safely in the play area while we eat and they get a bit of energy out before we head home. YES it is pricey for "fast food" but it's comparable to Chick fil A in my opinion. Not inexpensive, definitely a privilege and we'd go more if it was priced more affordably. But still great quality, portion sizes and service. read more

Hat Creek Burger Company - The most incredible breakfast tacos! And those sweet pancakes, yummy! - Burgers Near Me - Richardson, Texas

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Food was incorrect and I was given napkins with some kind of sauce already stained on them.

Service quick and pleasant. Noise level pretty high on Saturday. Restaurant temperature uncomfortably warm and general seating area messy and disorganized. Restaurant looks dirty especially around drink station. Food mediocre, meat dry no juices at all. Not much flavor in meat or fries. Really disappointed as this was my first time here. read more

First time here extremely disappointing first the place was dirty (sorry but it was) you could see the dirty on the floor and drink machine. Second food was not that great. Burgers were dry and fries were undercooked (soggy) with an attempt to put some flavor in them but not even close I understand summertime in Texas is hot but indoors was like being outside. Wish I had gone somewhere else read more

Finally got to try it for the first time . Dining room inside is small and there are too many chairs in the way of everything . You need to reach out pretty far to use the ketchup dispenser . The outside area looks nice with plenty of seating and a playground area for kids . I ordered the grilled chicken sandwich and it was really good. The fries were ok but had way too much salt in them. The house sauces were ok as well but too salty for me. Prices are about the same as any fast food establishment . read more

Hat Creek Burger Company - Cheeseburger - Burgers Near Me - Richardson, Texas

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**UPDATE: Hat Creek corporate guest service is outstanding. Once this review was seen, I communicated with them and very much appreciated the response and attention they gave to my issue. I'm confident that the issues I reported will improve. Thank you Hat Creek!** The girl at the register tonight at 5:45 was so incredibly unfriendly. Then the girl that was bringing food out was even worse. The food was good (my first time at Hat Creek). But definitely won't be back. Please use this as an opportunity to provide training on customer service. At the very least a smile would have helped. read more

This is the second time I've ordered a burger in gluten free bun and have received a normal one. Thank god the first time I checked before driving away. This time I was distracted and didn't realize until I got home. I have celiac so now I'm eating my burger with no bun... read more

Bad day at Hat Creek for Sun lunch. Lots of families present but the problem was not getting the orders out. We had to leave for another engagement so the shift mgr cancelled our order and gave us $25 worth of coupons. So all was not lost. We will try again here or in McKinney next time. read more

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Keeping this as simple as possible.... Hat Creek has the Best hamburgers in Richardson, TX! And great service too.

I'm gluten-free and dairy free and I can order the Paleo Bowl and stay within the parameters of my doctor's dietary orders, all without breaking the bank. read more

First timer! I ordered the Big Hat combo with tater tots. Sooo good! The burger was juicy & just the right amount of flavor. The bun to burger ratio was perfect (too much bun to burger is never good). I was truly satisfied with the entire meal including all the side sauces. I will go back next time I'm craving a juicy burger. Also, this was a drive thru order, so I was pleasantly surprised that the quality was awesome with superb service. read more

Hat Creek Burger Company - Couldn't eat it all because it was a lot of food for me! That's a good thing :) - Burgers Near Me - Richardson, Texas

Expensive. Food not worth the price tag in my opinion. Would have been better off going to a sit down restaurant. Inside it was hot. Outside the tables were sticky as if kids spilled sodas and no one cleaned the tables. Burger was good. Fries were not good. Loaded fries : loaded tots were shady, hardly loaded at all. Chicken sandwich was very thin. Will not be back read more

I have never heard of this place until someone mentioned it to me and how it's kids friendly. I wasn't going to go out of my way but they just opened a location close by so I might as well try with a few kids with me. We came on Sunday around 5PM and it was packed. It took 30mins to get a table but we had to scout for it, which is not the process I like. It gives me anxiety. The playground was packed with so many kids but they seem to like it. The food took a while to order and also took a while to get. The burgers were small and pricey. Definitely not a place you go to for burger cravings. It seems like almost everyone there was because of the playground. I'd go back for the same reason though. read more

Food was horrible, service was horrible the worker was talking to us like me and my father like we were stupid. I don't plan on coming back though. But it's kid friendly! read more

No lunch or lunch plans left my coworker and I at Hat Creek Burger for lunch. We came at a good time on Friday because it wasn't too crowded or filled with too many kids (can see the acoustics being horrible on a weekend when it's kid heavy). You walk in, go up to the counter, order, get a buzzer and wait patiently. I went classic and got the single burger, sweet potato fries and a kid sized mint grasshopper shake. All were delicious and hit the spot when I was craving an all American meal. I like that they have a smaller menu and even half priced burgers on Tuesdays starting at 5pm! That will definitely bring me back for more, otherwise, I don't see myself shelling out $13 too often for burger, fries and shake. PS-If you like condiments like me, you'll be in seventh heaven! Love their three sauces for fries!! read more

An excellent choice for a quick burger. You can definitely taste the quality. Will definitely go again. Tip. Use the app for rewards and a free side. read more

Amazing burgers and fries. And bowls! Love how quick and easy it is. As well as reliable and consistent food.

I was a pretty big fan of this place! They have succeeded in their mission to make a good place for families to eat and relax. They have indoor seating and they have a great outdoor patio and a great playground on which they allow kids of all ages. Usually when you come upon a place like this there's some sort of gimmick involved. Sometimes the food sucks sometimes the atmosphere sucks but they have done a really good job with this one. The burgers are not Gourmet or anything like that but they are pretty decent. If you are old enough to remember the days when Burger King had a charbroiler and you could go there and get a charbroiler taste Burger this place is Burgers will remind you of those. The fries were okay as well. What I did not care for was any of their sauces that they have. I am more of a traditional ketchup and mustard kind of guy. But I'm sure those will be special treats for some people. I am so glad to see these popping up around town because this is a great place for a family to go enjoy a burger and if you have young ones a great place for them to go onto the playground and play as well! read more

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Just ate breakfast here while up in a area of DFW I'm not typically in. Had a breakfast taco with potatoes, cheese and sausage which was quite tasty and quick too. Good size taco, about the size of two at some places, so $3 for one was about right! Play area looks great and nicely appointed to keep kids busy. Restaurant is built in a way that they should easily be able to keep it clean. My cashier was Emily, whom seemed very nice and answered all my questions. Will have to make a point of trying their burgers when they open in Mansfield soon. Wish they would've opened in Midlothian instead, this concept would do well there and much less completion than Mansfield too. Advertisement in restaurant says they have hotdogs for a limited time. The phots for the hotdogs look great. Spilt down the middle and chargrilled. My kind o dog. read more