Today at lunch, I ordered a meal from Chick-fil-A for my child. When we got home, we realized the burger was missing from the bag even though I had ordered and paid for it. I drove back through the drive-through to ask about the missing item. The first employee responded with a doubtful attitude and said, "Really? You can talk to my manager." The manager was polite and gave me the missing burger. Later, my child noticed the word "missing?" written on the burger wrapper, which made us feel very uncomfortable. We already spent extra time driving back because of your mistake, and being treated with suspicion made the experience even worse. This was very disappointing customer service. read more

Chick-fil-A - Fast Food Near Me - Richmond, Texas

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I come here all the time. I love it lol my fav. Food is good!! Service is always good in my opinion and ambiance is fun. A lot of kids come here to play in playground... read more

Chick-fil-A - Fast Food Near Me - Richmond, Texas

I should be able to pay for an extra salad dressing. I'm paying 12$+ and limited on what I can get. I'll continue to go to another chicfila where it's never been an issue . read more

Christopher helped take my meal he has very high energy with great customer service always smiling. The food was great except the tea wasn't sweet enough this time maybe I got the last batch who knows read more

Chick-fil-A - 2 orders of a 3 count chicken strips combo - Fast Food Near Me - Richmond, Texas

Worth the professional courteous service, yummy sandwiches and awsome lemonade mixers.

The service was very nice, one of the workers was very polite, his name was Chris I believe. It was a very welcoming environment and the food came out hot and ready. read more

Man it's places like this that swing your whole day the right way. Shout out to the manager my man Shane Hill, great service, clean ambiance, The food was great. Deserves a raise. Without a doubt. Thank you Shane for being such a good person we need more people like you. read more

Excellent service! Michael went above and beyond! I had the honey pimiento sandwich, fries, and banana shake. All were delicious and when I asked for "alot of Chick-fil-A sauce", they actually gave me a lot! read more

Chick-fil-A - Fast Food Near Me - Richmond, Texas

What's to review, chick Fil a is always a win! Always courteous, chicken nuggets were fresh! Great job! read more

I typically do not like leaving reviews, but this is the 4th time I have purchased cookies from this location and they appear to be days old. They have no color and they are hard as a rock. These cookies are not cheap, so when I make a purchase I expect the cookies to meet my expectation. Please do better. read more

Chick-fil-A - Days old and hard Chocolate Chunk Cookies - Fast Food Near Me - Richmond, Texas

My sons favorite place to dine since moving to Texas. What can be said that hasn't been said by countless others...it's always consistent, service is always good, and they've got frozen lemonade! Nothing else needed! A classic...now if they'd only open on Sundays and serve breakfast all day... read more

Chick-fil-A - Spicy chicken sandwich, waffle fries, and a sweet tea! - Fast Food Near Me - Richmond, Texas

Inflation really gone bad 25 cents for two small jalapeño slices that is really messed up. read more

Chick-fil-A - $.25 - Fast Food Near Me - Richmond, Texas

tried to get a DoorDash order and they acted like they didn't know what to do. Went in to try and place the order because DoorDash asked me too and the lady at the register asked the manager if I was at the right location and the manager goes "yeah sadly" but I'd be wrong If I said sum huh? read more

Our party of four stopped by for lunch. The interior was clean and not crowded. Employees' interaction was friendly and helpful. As always, the foods were tasty and dependable. The only thing that was a negative, no self refill drink station. We had to wait in line at the order counter to ask for a refill. read more

Just ordered from them thru door dash. What happened to the chic-fil-A sauce thats suppose to come with our orders? Gota do better than this. Whats the point of ordering your good without the sauce? Lol. Food came exactly what we ordered but without the sauce, do these orders make any sense? read more

It's used to be true five star restaurant back when they implemented the man power out in the drive-through lanes to expedite ordering process and delivery but now that's gone away as you can see from the pictures don't expect to go there during lunch and be in and out of there in less than 15 or 20 minutes read more

Chick-fil-A - Drive thru congestion - Fast Food Near Me - Richmond, Texas

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First things first . It's just a chicken sandwich . Had to go because I lost the vote. So after much in and out of the window, bags checked, we still were missing stuff. Got that fixed. At the window a total complete accurate order read back. Then went home. Yup, asked for extra pickles a bag tag said no pickles. So no pickles. Fries didn't fill the container. So I guess we are waist watching. The 12 piece was spot on, 12, tasted twice fryer dipped. Average score for average food. Okay here is the beef(pun intended). Four people, four items, one fry no drinks. $36.00. How do they sleep at night. Probably knowing their bank account is flush. That's my last trip ever. Don't get the excitement. It's just chicken with breading. read more

I love this location and all of the perks you can get by using the Chick-fil-A app, especially as a parent of a toddler. First of all, I can order and reorder from my favorites menu on the app without having to recustomize everything for my sons kids meal (like which condiments he likes, which type of drink or nuggets or side or which toy/book/ice cream) and how many changes we put on my husband's order or mine...so definitely time saving without sounding crazy when we order at the counter or the drive thru. Another plus is that you can pick up your mobile order in the drive thru line, at curb side, in store off to the side or AT A TABLE!! The table service was wonderful when I visited on a crowded day during spring break with my seven month preggo self and my one and a half year old. I went to find a table first thing and pulled up a high chair. An employee helped me set up the highchair and remove the extra seat so that I could sit and set up my son easily. Then I pulled out the plastic mat for him to play with the ABCs on there while I ordered on the app. The food was brought to the table (you add the table number in your mobile order in the comments section) and they brought out the food, drinks, and everything else I needed. I didn't have to wait in the super long line while juggling the diaper bag, my belly, and my toddler! Or try to find a table and high chair while holding drinks after ordering at the counter, which I would have had to do anywhere else!! The staff is always happy and polite, the place always clean even with the crazy crowds. I haven't had my orders messed up here, though it seems that others have? I order through the app most of the time, for the point rewards, but will occasionally order in person at the counter and drive through. Disclaimer...I come a lot. Like a lot, a lot. Sometimes for breakfast, others for lunch, or dinner...Or just for a drink. I don't even remember to check in half of the time. They don't know me here, so it's not like I get special service, but they are consistent with food quality, customer service, and cleanliness. read more

Chick-fil-A - New drive thru coverage in pick up AND order lines - Fast Food Near Me - Richmond, Texas

World class customer service and delicious food EVERY SINGLE TIME! I've been here at least 20x and never have I had a negative moment. Today I had a play date with a friend and there were a couple things that stood out to me. 1) Estela, an employee I ALWAYS see here who is always so friendly and helpful saw my baby drop her bottle on the floor accidentally and she picks it up and cleans it for me! How sweet is that? 2) another employee, I think it was a manager, was walking by giving all the customers card vouchers for FREE ICE CREAM! My kids were so happy for that. Chik fil a is my top fast food restaurant but this location tops them all! read more

Love to visit this place. Fast service and very nice employee. Look forward to come back again.

Customer service was great, as usual, but this is the first time I've had an inedible chicken sandwich. It was chewy, hard, had brown spots in it, and was overly salty. I'm used to the same taste every other time, no matter the location or even the state. Not this time. I don't think I can eat their chicken again if there is the slightest chance itll taste like that. And if I do, it won't be at this location. Maybe there are some employees who aren't following protocols and recipes. The fries were good, though. read more

I placed an order from here via Door Dash. I ordered a sausage burrito, a portion of hash browns and some sauces. Everything arrived cold. The egg in the sausage burrito smelled and tasted bad so the whole thing went in the trash. The hash browns were edible after I'd microwaved them. They forgot to include my salsa and BBQ sauce. Ended up paying $14 (including Door Dash fees) for a few cold hash browns. Horrible. Will never eat here or order from here again. read more

I usually order my dinner at this location and the guy who does my deliveries is very polite and correct. Today I decided to go take my lunch hour, and unfortunately this is my last time in this location, and not because of the food, but because of the way I saw that the manager treats her employees. She is a very rude lady and you can see that there is not a good working environment there. Honestly, when I left the restaurant, I felt very bad for the guys who work there. I would not want my children to be given that treatment when they work one day. read more

First time trying the egg white chicken breakfast sandwich. Good protein. It was so delicious and fulfilling. Along side those crunchy yummy little taters sides made it a rounded out meal to hold to lunch. read more

Always at Chick-fil-A you get great service and this time was absolutely amazing. Dylan R treated us as family and welcomed us with great conversation at the counter. Super personable, made us feel welcomed into the Katy area as we are looking to move out here. Not only does he represent this franchise well, he represents the entire community and what it stands for. Whatever you're doing at this location, keep making it happen, you are really developing young individuals into adults with real spirit. read more

Chick-fil-A - Fast Food Near Me - Richmond, Texas

Chick fil a - never a wrong solution to any problem you could ever have... catering? Party? Office food needed? Hungry family? Sad kid? Who cares this is always the reply. My toddler calls them cow fries. read more

Forget everything you expect from a typical Chick Fil A. They do not use any of the techniques for fast service. Ten to fifteen minute waits are typical for lines that fly elsewhere. read more

I visited CFA for breakfast and inside my breakfast burrito was a part of a glove. I unfortunately won't be returning to any CFA location. read more

Chick-fil-A - I visited CFA for breakfast and inside my breakfast burrito was a part of a glove. I unfortunately won't be returning to any CFA location. - Fast Food Near Me - Richmond, Texas

best fast food restaurant out there! the service is always great and the food is always good!

Foods consistent, its always ready on time. The staff is friendly as usual, will keep coming back.

No other fast food place serves its customers like cfa. The kindness and respect is unmatched. From "my pleasure" to the way they host the dining area, every detail is considered. It's a family friendly atmosphere like very few other fast food spots. Their food is delicious too and the sweet tea is fabulous. A tea that all other teas are compared to. Keep up the great work cfa! read more

As all chick-fil-'s are, (that I've been to) this one is fast. It's close to home, so it's my go to. The food is always hot and fresh and pretty darn good. Always great service with a smile! I always get a correct order. Way to go y'all! read more

This is the slowest chick fil a EvER!!!! The drive they line takes forever! I am sitting in the line now writing this review that's how long it takes!!!!! Please get better training and procedures this is ridiculous!! Also the cookies are always burnt at this location!!! read more

Chick-fil-A - ows the dashboard of a car - Fast Food Near Me - Richmond, Texas

Mondays are awesome here! There's no need to cook when you have Chick-fil-A! Now I'm headed to the gym in an hour after eating this. But it's so worth it. read more

Chick-fil-A - Fast Food Near Me - Richmond, Texas

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This is the dirtiest chick-fil-a i have ever been inside of. Floors are dirty it smells like fritos and locker room. Stains on the counter and its 9pm and alot of tables and booths are dirty and the place is empty with no customers. Over 40 tables dirty. If they carey themselves like this id hate to know whats going on in the kitchen. Poor management! read more

Chick-fil-A - Dirty tables - Fast Food Near Me - Richmond, Texas

I bought a Mac and cheese didn't even say my pleasure and forgot the one think I need to eat it with a SPOON and I ordered a drink of sprite and they gave me Dr Pepper! read more

My family & I are in love with the food and the friendly faces here! Tonight was no exception, the service is way beyond anything you'd ever expect hardly even possible to label them a fast food joint because that's how fantastic the service is. They also host special events as well as support countless schools and charitable organizations so we love supporting them after all they do within our community plus the food is one of my kids favorite meals and quick option for mom while half of our family is at the awesome Astros game tonight, go Stros‼‼‼Thank you guys for another delish & fun night too‼ read more

Chick-fil-A - Mini-schnitz fave! - Fast Food Near Me - Richmond, Texas

Who would have ever thought anyone would give Chick fil a a bad review? Unfortunately. Here I am. If I wanted to deal with the service provided at other fast food restaurants, I'd spend my money there. I waited 11 minutes for 3 large key lime frosties and two small vanilla shakes. If my children and husband didn't want those drinks. I would have gotten my cash back and left. It made it worst when I handed my baby's their shakes and they wanted their cherries. So back in I went for two damn cherries. Did the milkshake recipe change? Does it not come with whip cream and a cherry? My spoiled kids look forward to what they look forward too. If I'm going to wait. And see three families that ordered after me get their meals and drinks. Give me my damn cherry. read more

Always something wrong here I hate it ! I feel like I'm ordering from McDonald's When going through the drive through orders are always wrong read more

The line can be long but worth the wait . Great customer service and great food . I love the shakes there as well . Friendly staff