Pleasantly surprised at my first ever Chick-fil-a experience (I know im late but I dont frequent fast food) After placing order, they bring the food to you, and the service is done so friendly & courteous. Very clean establishment here in GA! I hadthe spicy chicken salad & it didnt disappoint, nor did the avocado lime ranch dressing. Win win! I now see the draw! Cant wait to try it in NY read more

One star review!! This location has very poor customer service And Extremely slow service!! Also, If you decide to go to this restaurant, check your order before you pull off. If it is wrong, they will take the wrong item back to the service area which violates health department codes. They offer a platitude when they mess up with no sincere apologies or incentives to return. I will take my business where I am treated like a valuable customer!!! read more

I give it a 2 star review because the chicken nuggets weren't crispy and was falling apart and didn't look right. Also the fries looked crispy but when yu eat them there weren't crispy at all because they were cold. Usually I wouldn't put a bad review for chick fil a, but this one wasn't giving chick fil a standards. ALSO workers are known to say " My Pleasure " this chick fil a did not say it and they didn't say thank you. Plus service was slow. This was the worst chick-fil-a I EVER BEEN TO. read more

Line moves very fast. However, if there are not many cars in the mobile line, you will have to wait a little longer. A solution to this is to have the Q-code sign a little further out (15-20 feet) so when it's scanned, the mobile order gets done a tad quicker as you pull up to the window. Inside is very clean and quick too. Good food. read more

I've never had a problem with chik fil a until now there customer service is terrible, all you see when you walk in is them chit chatting instead of doing there job, I wouldn't mind but with places to be there wait is insane, you'll see them sitting around instead of doing there job. read more

I love it come now great surves it so fun y'all come but it is closed on Sunday good food

Every single time I come to this location I have such a great experience! Everyone is so kind and willing to accommodate me if there is a problem. I usually order my food ahead of time and it always goes smoothly when I get to the drive thru. The food has always been fresh and I have no complaints. I look forward to coming to this location every time I am in the mood for Chick-Fil-A! read more

The app only line has significantly slowed down the excellent speed of service at this location. I will not dine at chicken fil A again while they restrict the drive up lanes. read more

Its Chick-fil-a! The lords chicken always gets five stars! This location is no different. Great service period. Much less from a fast food joint. And the food was hot and awesome as it should be here. I have only been here in Rincon for breakfast. But it was as ordered and came fast. Great location. read more

Rincon & Effingham County waited a long time for Chick-Fil-A. We are so glad this fast food star fills our cravings for breakfast and chicken! CFA has the fastest drive-thru line system. You place your order with an employee at the start of the line. No need to order at the menu board. Your order is prepared while you are waiting in the line and as soon as you get to the window, Bingo here's your order hit and ready! Owner Jason Counselman is very hands-on and does a lot to support the community too. My teenager and his friends get breakfast 3 times a week. We have never experienced a problem, our orders are always correct and the staff is always smiling. That's quite an accomplishment when the place is slam dunk busy from open to close! We get chicken minis weekly as they are the best breakfast item IMO. read more

Delicious and polite as always. Wish they had a play area for the kids, though. Our pickup order was missing quite a lot but we dined in so we were able to get our items quickly. read more

Ugh, as much as this pains me to post this I feel like I have to. My family and I are die hard Chick-fil-A fans! It's truly the best chicken ever! Well- yesterday after picking up my Kroger pickup I dashed over to CFA for a quick dinner. I ordered quite a bit of food. Four number 1s, one extra sandwich, and a 8 piece nugget meal. I went through drive-thru. It was a quick process. The teenager asked me spicy or regular sandwiches. I told her regular. This is where the mess-ups started. I told her regular, she rang in spicy. I told the next girl that it was supposed to be regular. Then when I got to the window I got my order, sadly believing everything was great and drove home. When I got home and started handing out the food we were missing sauces, two sandwiches, and a fry. My children bite into the sandwiches and we found out they were spicy. Wah! I called to ask how we could resolve the situation and she said to get a refund I'd have to bring all of the food back. I live 25 minutes away. To wrap the story up I'll just say I collected everyone's food and brought it all back in. They remade the whole order and I drove the 25 mins back home. That's a total of 2 hours dealing with "Fast Food" This is the second problem we've had at this location. I'm not returning any time soon... read more

Chick-fil-A - Fast Food Near Me - Rincon, Georgia

HORRIBLE CUSTOMER SERVICE THE GUY COMPLETLY IGNORED ME WHILE I WAS GRABBING MY ONLINE PICK UP ORDER -no straws - no napinks - everything drenched in grease - nothing said about them replacing my milkshakes for baby chocolate milks - HAIR IN MY SANDWICH -BLACK STUFF ON MY SANDWICH BUN moral of the story don't waist your time and money at this place my entire meal ended up in the garbage within two bites. read more

Chick fil a is now and forever will be my favorite fast food place! The food at this location is good. Always served hot. I will say though this location has some catching up to do with other locations when it comes to fast service. The drive thru is always slow. Since the "newness" of this location is wearing off ordering inside has become faster. I have been using the app lately to order. Overall, this location is a good location and a great addition to Rincon. read more

worst cfa I've been to. hair in my breakfast bowl! slow service and drive thru is a mess. inside is dirty.

By far the worst Chick Fil A I've ever visited. They won't even give you a cup of ice. So much for "outstanding" customer service. If you wish to experience the Chick Fil A customer service this is not the place where you will find it. read more

The drive thru is split between mobile orders and drive thru. What a stupid idea, it's not well marked and they expect to backup and get in the right lane. I guess they got enough customers and trying to shed a few. Count me out I won't be back. read more

Now now now, you all know I couldn't visit this location and not give a great review. I ordered a large order for my tribe and I to enjoy. There's six of us in total and not ONE thing was missing from the order or incorrect on this order. They all had smiles on their faces and were happy to serve. I couldn't ask for a better experience at a Chick-Fil-A! Way to go for such excellent customer service! read more

It's always good and always efficient and I highly recommend this establishment. Love the market salad when I am watching my calories. Double check your sauces because sometimes they forget. read more

This is probably the worst Chick-Fil-A I have ever been to. Every single part of our order was wrong minus the fries which were cold. Unfortunately we didn't check it and didn't realize until we were home that it was wrong. I notified them through the app - of which they never replied or rectified their mistake. For that reason alone I won't return and will in future go to the Pooler location - since they are a training location they are always on the ball. The staff at this location seem slow, unfriendly and like they can't wait to take a smoke break. read more

I've never been to a Chick-Fil-A that jacks up your order EVERY single time... I've been to this location 4 times this month, hoping it was just because they were busy or that the staff would do a better job, but nope... every single time I order here, there's one or two things or even whole meals missing. Drinks will be inaccurate, sauces missing, or they give one of the sauces requested... family of 4, 4 whole meals... how are you gonna give 1 sauce per meal, and it not even be the sauces requested? Sometimes my food is cold or not up to par with other locations, and whenever the forget my fries, they don't even fill it up, it'll be like halfway filled... I'm not paying extra for air! They uphold the friendliness and all that, but customer service goes beyond just demeanor, this place needs work, 'cause now they're just messin' with the Lord's chicken ): read more

Great service and wonderful food! Never had an issue with ordering food via app (or in person; just use the app all the time for points and convenience). Everyone is always super friendly. read more

Had to go back three times because they messed my order up and then they thought I was lying about my order but I know I will never eat there again. Then the service was not good how they use to be I believe that they need better employee. read more

Never disappointed here, very clean, very fast, very kind, very tasty! I look forward to my weekly meals here. They truly go above and beyond! read more

Let me first start off with, I love a good Chick Fil A sandwich and biscuit. But the past few times I've been the sandwiches as well as the biscuits are getting smaller and smaller. As a Chick Fil A red member, I eat here a lot and come multiple times a week. But I never feel like I'm full after leaving here and spending $7. So if we could fix that, that would be great. On a positive note, the cookies are delicious every single time. Great size and taste. Also with the low cost of 150 CFA reward points, the cookie is always a go-to freebie of mine. Thanks! read more

Awful customer service and incompetent employees that make mistakes no one knows how to fix. I originally ordered through the mobile app but my order wasn't showing up in their system. The person taking my order at the drive through told me to cancel the mobile order and order with her. I did that and then she scanned my Chick-fil-A app so I could pay with the money in my Chick-fil-A account. I drove up to the next person and she said she needed to scan my app again to pay. We did that and she immediately said "Uh oh. You'll need to complete you order at the window." She didn't explain what had happened but my account balance went from $26.74 to $0 and my order was far less than that. When I got to the window they asked for payment. I explained that I already paid and something had been done wrong because my balance was zeroed out. They scanned my app a number of times and couldn't figure out where my money had gone. They took my entire balance to pay for another customer's meal. I waited for ages trying to get them to fix it but they never did. Hannah told me that the money would be back on my account within twenty four hours. It wasn't and when I talked to her today she said she can't put the money back on the app or refund me with real money. "All I can do at a restaurant level is give you free entrees on your account adding up to the amount." So they stole my money, told me they were fixing it, didn't fix it, and now they want to give me digital coupons that I have to spend at this location? Completely ridiculous. I want back the $26.74 they took off my card. You wasted a lot of my time and don't seem to care that your employee is to blame for this entire situation. You stole from a customer and then act like it's impossible to correct your mistake in a way that costs the restaurant money. You should hire people who don't make mistakes like this or at the very least have a solution to the problem when it happens! I paid real money for that Chick-fil-A app balance and got nothing but aggravation and stress. read more

Most CFA's have an impressive everything when compared to all the rest... quick fast service and normally always correct..... well this particular CFA is the exception to the norm. Not fast nor are they efficient. Food orders have been completely wrong after driving home (far distance). But what I experienced today was just horrible customer service at its core. I ordered two 4 piece chick mini's and burrito meal. Pretty simple order. I watched as 5 people got their orders before mine, not 5 people in from of me but behind me, they were complaining orders for people that were 3, yes 3 cars behind me before I got to the window!!!!!! When I got to the window I was asked to move forward and wait longer!? I simply asked what did all these other people order that made them so quick. I was told the burrito takes the longest! Huh? What? So we are gonna pack and prepare 6 other orders first? The young lady was not happy that I even asked a question..... do better read more

We like chick-fil-a and we were excited that Rincon was finally getting one. We have been here (eating in) quite a few times now. Our transaction at the register has always been pleasant. Our food got to our table so fast one time we were still walking there with our drinks! At a busier time we have waited a few minutes but never anything unreasonable. We have ordered for pick up twice. Both times our food was ready promptly and everything was correct. There was one time early on that they got my sandwich wrong however when I said something they felt so bad and rushed to fix it so quickly I almost felt bad. I recommend stopping in and enjoying a meal at our local chick-fil-a read more

I went to chick fil a ordered on my mobile app and they charged my card twice.When I called to get my money back the manager Sam said she cant give me a refund because she doesn't see them charging my account twice. I eat chick fil a on a daily basis. I will never eat at the Rincon location ever again. No respect for the customers customer is obviously no priority to this location because she basically said take that lost its not my money. Totally disappointed with the way the manager handle the situation not so much of the mistake of charging my card twice. read more

I have ordered nuggets 3 time now. All three times they have "forgotten" my sauce. I guess I will have to stick with a sandwich. The only plus and what is getting them their 2nd star is the fries where extremely fresh today. read more

Good food, service could have been a little better/faster, sweet tea was hot, but otherwise a pleasant experience

Thank you Mr. Counselman!!! You have made my day. My daughter has been home, very ill for several days. In those days she hasn't eaten much at all. She asked this morning for her favorite breakfast burrito, finally ready to eat. I placed a mobile order so I could run and fetch them for her. Admittedly, I placed a breakfast order at the very last minute. I arrived in the drive-thru line only to be told the order couldn't be completed. The woman told me to pull up for a refund. Not going to lie here, I was a little upset because my daughter went right back to, "Never mind, I'm not hungry then". Bummer! But, when I got the window, you were there and asked if what you had left would be ok. Yes! Yes! Yes! More than Ok! I should have prefaced by saying that I've never written a review until now. This may not have seemed like a huge deal to anyone but me. However, this happy mom is at home watching a sick kid eat. Thank you very much for her favorite burritos. It meant a lot to me! read more

My family and I have been eating at chick-if-la for almost 20 years. Since having kids we eat it about once a week. This was my first time at this location and I was NOT impressed. What I LOVE about every single Chick-Fil-A I have visited is their great customer service and order accuracy. This is the very first time I have ever had an inaccurate order and I have lived in 5 states and have eaten at ChickFiLa in more than 5 states. Anyway, they messed up my order AND even forgot straws. This was a mobile order so they had plenty of time to get this order ready. Did I mention cold fries?? No sauces? All this sad service took place on June 4, 6:45 pm at the drive through. Did I forget to mention it was not even busy when we drove up? This was a staff problem as I KNOW ChickFiLa does an excellent job of training its employees. read more

The slowest chic fil a I've ever been to. It seriously doesn't make any sense. The newness should've worn off by now and it's still a clusterfuck read more

This is the best fast food by far! The chicken sandwich is fire! You can get chicken nuggets in the morning! The Polynesian sauce is the best. The fries are so good! Way better than McDonald's. The combos are great. The service is the best part. They are some of the nicest people in the world! read more

Great food. Great service. Can't wait to go back. I suggest the chicken nugget meal. By far one of the best fast food restaurants.

I absolutely LOVE Chick-Fil-A but this specific location is a NO for me. Long wait times and no customer service skills. The service from certain employees here is TRASH. Came into this location for a nice vanilla milkshake and after ordering of course the cashier asked for my name which I gave. I sat right by the counter while waiting for my order. I watched them sit a vanilla milkshake on the counter (not sure if it's mine) but I wait for my name to be called. The employee Ms Rasha grabs the drink after about 5 mins of it sitting and being reached over ,breathed over & never calls the name on the ticket & im watching her walk the entire front with MY milkshake in hand trying to give it to OTHER customers I asked if it was mine & once she said yes I let her know I did not want that specific one due to what I saw and she immediately got UPSET and & passed it to another employee to assist me. I asked the second employee for a new milkshake she brought back the SAME one. Ms Rasha says "we made you two milkshakes you don't want either" although I already said I didnt, and it was the SAME one not a NEW one. Ultimately the level of respect and customer service from this employee is not what Chick-Fila as a company stands for. Do better! read more