Overall we always have great service and food each time we visit. Our orders tend to be mostly takeout, so I can't comment on the interior. We usually use the online app so it makes it easy to pick up. Everyone is normally friendly and we don't have any issues with our food. The only issue is entering and exiting the building since it can be tricky, but other than that, a great location. read more

just got a side salad to go with my nuggets and I must say-this side salad needs some help! please try to do better then putting lettuce, tomato and like 5 pieces for shredded cheese in there. I wished I could say I enjoyed my lunch today read more

Chick-fil-A - Sad side salad - Fast Food Near Me - Shelby, North Carolina

All good in my opinion! This location has great service and friendly staff. The location is a bit bonkers as it's a the busiest intersection in Shelby! You've got Wally, Ingles, and CFA on the main road through town!! Great for business, but as everyone knows CFA parking lots are always 3x smaller than they should be. Service here is quick and always 'my pleasure'. Dining room is cleaned regularly and the music is tasteful and family friendly. Food is the most addictive sensation ever concocted. Honestly what is in that seasoning!? This will go down as one of the best secrets in history! All in all yes this place isn't perfect, and that's because it is run with human hands. So even though it's got a healthy amount of bad reviews, remember the rest of us that are at this location are too busy enjoying it to stop to review it. read more

Don't get the salad, the chicken is cold and the lettuce isn't fresh. Don't recommend this location

I don't know how they manage to hire so well but this location has always put quality people in each role and hot, correct food on the tray and made to feel like they would genuinely be happy to get me anything else. Always a welcoming cashier, cooks staying busy and a manager that has an eye on it all, working hard themselves. Tip of the hat to this location, you are and always have been doing it right. read more

The menue shows the cobb salad with 5 big slices of egg. What you actually get in Shelby is 3 tiny, thin end pieces of egg.

Service was fast, food was fresh and good overall. The grilled chicken had tough pieces that wasn't edible and had to throw away 1/3 of the sandwich. The location has nothing to do with that I'd imagine. I assume it was just the chicken itself. It still sucked having to throw most of it away, workers was amazing otherwise. read more

My Cross Country team and I came to this location after a meet we had at Shelby High School. When the bus got into the restaurant, the line was absolutely bonkers! I was worried my meal wait time would take forever. However, the CFA staff worked very efficiently and filled all of our orders flawlessly. The overall all vibe and experience was fantastic. 10 out of 10 recommend!! read more

I came down to visit my family and made a stop for my sister. I was clear when placing my order. Once I got home, I realized that I didn't receive the correct order. I double checked that receipt to make sure that I wasn't charged more for what I ordered. I tried calling several times to inform them. I was too far away to come and return the order. Before leaving town, I made a stop to see if they could fix it and the guy informed that he wasn't sure as to how they would fix it. I showed him the receipt and let him know that I received something totally different. It didn't get fixed and I had to leave. I will not come back to this one; thought Chick-Fil-A never messed up orders! read more

On 6/14/2024 I went by this location and dined in. This was the second time I'd eaten here and it was a pleasurable experience. The drive-thru was packed as usual but inside there were only a few people eating. The restaurant was clean and the AC kept the place nice and cool. My order was taken promptly by a very attentive and nice employee with a smile. It wasn't long before the food was ready and given to me by another worker with a smile. The chicken sandwich and waffle fries were delicious and hit the spot! I will definitely go back here not only for the great food but the wonderful atmosphere. I had just left the Shelby Zaxby's location for a first time visit and was sorely disappointed after waiting 10 minutes and not one person acknowledging me standing in line nor taking the order. By being courteous and prompt Chick-fil-A proved once again how customer interaction should be. Zaxby's and other restaurants could learn a thing or two from Chick-fil-A. Thanks Chick-fil-A! read more

Very quick and always polite. Even though they stay packed my food is always hot, quick, and workers ate polite. read more

Chick-fil-A - My Bunless spicy chicken sandwich was delicious. I ordered online it was quick and still delicious without the bun. - Fast Food Near Me - Shelby, North Carolina

I come here often and have never had a problem until recently. The past few times we have came, our orders have been lacking. For some reason it seems their "large fries" are the same size as a small now, just in a large container. This has happened multiple times also read more

Chick-fil-A - ows a person holding a basket of food - Fast Food Near Me - Shelby, North Carolina

I've dined on Chic-fil-A since 1964 when I discovered it in the basement of Davison's Department store on Peachtree Street in Atlanta. For over 50 years I've established my favorites which became my "go to choices" on each visit: carrot and raisin salad; chicken salad sandwich; chicken noodle soup; and of course the yummy slaw. But on a recent visit I learned that in addition to removing my carrot and raisin salad as well as my slaw, chicken salad is no longer offered. Therefore Chic-fil-A has become just another fast food restaurant and sadly, I no longer have any favorites there. The restaurant was clean; the staff friendly; but the offerings disappointing. Buh bye. read more

Was so excited to eat my chicken sandwich.. went to check to make sure there was no pickles on it and my bun was covered in mold. Tried to call the store several times to get order corrected and let them know the buns were moldy so that they didn't accidentally give anymore out and nobody picked up. read more

Chick-fil-A - Tried to call 13 times, they don't pick up. - Fast Food Near Me - Shelby, North Carolina

The customer service is trash. The afternoon manager Abby is overly aggressive and has a bad attitude. I asked them to re-make a frosted coffee that was melted and she tried to charge me for another one. I went inside for a refund after she accused me of trying to get a free drink. This is the rudest, most unprofessional Chick-fil-A I have ever been to. read more

Took the kids there on the way to the in laws. On the way out, we asked for refills. I had a coke and asked for sweet tea. She stared at my cup and asked what did I have before? The lady said no after I told her I had coke. What? Wow, that's a first. Other issues: - a lady brought over our drinks and spilled lemonade on the table and left. Never came back and cleaned it up. - They didn't have any toddler toys. - The sign marketing the kids meal toys were showing a NASA activity toy. Of course, they didn't have those neither. Food: Great as always. Overall: I would drive to another Chic Fil A to get better service. Suggestions to management: Ensure customer satisfaction and properly train staff to be considerate of customers; do not advertise toys or products that are not available for purchase; follow proper corporate culture from the Atlanta team (HQ). read more

Lady just told me I can't order a salad without bacon on it. So I'm force to order a salad with bacon??? I will never go back to this location. Has to be the worst chick fil a in the United States. I leave Shelby and got to the one in Belmont and was able to order a salad with no bacon. read more

Chick-fil-A - ows a receipt for a drive thru - Fast Food Near Me - Shelby, North Carolina

Simply put, the drive-through process using outdoor sidewalk order-takers is a mess. We didn't even have a chance to look at a menu. The employee made us give her our order a ways back from the menu displays. We ordered a frosted key lime they didn't have, so we had to reorder at the payment umbrella. My frosted coffee was melted iced coffee at best. We got two frosted drinks for $6.73, and I wish I'd just made an ice cream drink at home and saved the money. So much drive-through line congestion, too. I deal with anxiety, and I feel like I'm going to get rear-ended or side-swiped every time I'm through the line. I'd suggest parking and going in here, but I probably won't be back because it's been a mess the past three visits over a period of more than a year. read more

Way to go! I ordered a four count of chicken minis and I got 4 rolls with 3 nuggets! They were thrown in the box and the fourth roll was questionable since it only had a corner of the bottom piece. Look at the photo and you would agree poor preparation! read more

Chick-fil-A - Sad - Fast Food Near Me - Shelby, North Carolina

The service here is quick , but SOGGY Fries at this location every time . Also never get the correct condiments! I love chicfila but I'm very upset. read more

Let me start by saying I love Chick-fil-A. With that said, this is by far the rudest, most unprofessional, and mean spirited Chick-fil-A I have ever been to. I placed my drive through order, and told the person I needed to swap the salsa that comes with my burrito for the creamy salad dressing version. All was well until I got to the window where I was told I had to pay .27 for the salsa. That would have been fine had it been charged up front, but I don't carry cash and they wanted me to swipe my credit card for the additional .27 cents. When I refused, I was told "Well we have a business to run". When has a CFA been so hard up for cash that .27 cents would break the bank ? They then told me to park and wait for my order, at that point I'd had enough so I requested a refund. So instead of .27 they lost around 20 dollars. I work right down the road from here but I will never be back. Tried calling the store and all their extensions go to corporate. Complained to corporate, and was told the owner/operator would reach out, guess what, he didn't. I guess he's making his mega bucks and doesn't care about his customers. Oh well, I'll take my business down the road to Bojangles, as they have surprisingly great customer service. read more

Every good thing you expect from a chick fil a and a little extra. Food always fresh and hot. RR and floor/tables always clean. Fast. Polite. Most of the time they have a volunteer who comes around and offers refills and collects trash. read more

the customer service is awful. the majority of the staff is rude! rushing us to order cutting us off while ordering. got an attitude when i pulled my app out? service was trash. 8/12/2020 read more

I have never, ever had a bad experience at this restaurant (or any Chick-Fil-A for that matter) and I've been eating here since 2007. Great food and a very, very genuinely friendly staff. Always very helpful, very polite, and nice to chat with. The food's always good too. Always hot, always fresh, and always delicious. Make sure to ask for the honey roasted barbecue sauce. It's fantastic on the regular sandwich! read more

Pull up to the drive thru to order, two lanes open. I ask a girl standing there if I can use the other lane. She tell me her iPad is dead. I asked again not sure why that was relevant, I don't work at Chick-til-a. I asked again if I could order at the second lane. She yes yes you can move there. I'm on a road trip, & we needed a quick bite. the car ahead was ordering the entire menu I needed to speed my visit here up. I pull over to the next lane as instructed. I wait, I wait some more. No one comes on the speaker. I reverse ask the girl why. I one is taking my order. She now wants to tell me SHE has to take the order on her iPad. Which is why she told me her IPad was dead when I first pulled up. However, not fully explaining why that was relevant, then telling me to use a lane that is what I would say is out of order: so due to Chick-fil-A hiring some dumb ass teen who can't complete a full thought I'm sitting like a dumb ass. I then asked her why would she tell me to use the lane.... she had nothing to say. We left so while this might have been the best Chick-fil-A I've ever had I'll ever know b/c of the dumb ass girl with the dead iPad. Future reference to the team the proper way to handle this situation is if she would have said, "My iPad is dead, which makes that lane obsolete till it's charged, so stay in this lane so she can take your order. " read more

The outside employees were extremely rude on 7/31. They were cutting us off while we were trying to order, rolled their eyes at us when we asked what the total of our bill was so we could provide exact change, and huff and puffed while walking back to the registered to find out our total. No employee in the drive through values their job at this establishment and it was clearly evident. I have NEVER had an experience so terrible at a chick-fil-a. read more

Fantastic food, never have been disappointed when eating here. The staff is so friendly and efficient. The line is usually out of the parking lot and you still get through faster than a lot of other restaurants. If you eat inside the staff asks if you want refills or need anything. Never had any order wrong. If I could give more than 5 Stars, I would! read more

The customer service is great. But the kitchen staff is horrible the last 3 weeks they have messed up every order! And one again today they messed it up, I had to stay 2 babies in to have it fixed and got all the way home just to notice my son's grilled nuggets were fried, which he can't eat because of allergies! Please get new staff in the kitchen! read more

We ate at this location and it was the best one in the Chick Fil A chain in my opinion. Super nice people on Saturday and a person was roving and giving kids balloons and the broiled chicken salad was excellent --- loved the honey roasted seeds you put on them from the tear-open bag. Overall we felt welcome and appreciated and the rest rooms were clean and new as well. Good going !!! read more

It's apparently a "pleasure" to offer some of the most fat saturated food in Cleveland County. So, if you like the taste of greasy meat and carbs then this may just be for you. read more

I love Chickfila for their awesome chicken. This particular Chickfila has wonderful, friendly staff, ready to take your order with a smile!

We take our kids here sometimes. Good lemonade. Great shakes. Love that they are seasonal and switchem up. Banana Pudding and Peach shakes = yum! It's very clean and well run. It's anchored to a Walmart Super Center, so it's busy. They have a nice indoor play area where your kids can go nuts and you can pretend like you don't know them for at least twenty minutes.... read more

Ordered through the drive through today. The food was good but not the friendliest reception that I have come to know and expect from Chick Fil A. The only nice thing said was "Have a nice day" as the stuck my order out the window. Not a big thing but super friendly people and welcoming smiles are the main reasons I like this place. Hard to find this level of service anywhere. However, the Shelby store could use some work. Usually when the staff is not happy it is often a direct reflection of the management. I extend a big thank you to all the other Chick Fil A's for their superior customer service and especially for being closed on Sundays. Keep up the good work. read more

Still love going to the location near Walmart. Even though there is usually a line of cars in the drive thru, the line moves quickly. The staff are always happy and cheerful. I can order a sandwich (even during breakfast) which is prepared fresh for a few minute wait. Delicious!! read more

I have never had a bad experience at this chickfila everytime me and my family goes we are treated with the upmost respect and always get the orders right. read more

Best fast food customer service of any restaurant chain! Everyone is always polite, willing to help.

Always a good experience every time I go. Service is always friendly and prompt no matter what I ask for.

Great food nice, helpful employees

I took my children for chicken nuggets and for the play area today. When I took the kids into the play area to get their shoes off the other children already there told me there was something wet in the top part of the play equipment. I then immediatly go tell the workers. 3 of them I know for a fact heard me say there was a liquid in the play grpund equipment. I waited 5 minutes and no one (including the maintnance woman) did anything about it. I am 7 months pregnant but went up to the area in question to clean it myself. It was not easy. But I get there and it is pee in the equipment! Those kids had been playing and stepping in and over pee! The workers were informed of a liquid that could possibly cause a child to fall and get a busted head that turned out to be pee that a 7 month pregnant woman climbed up to clean! Will never take my kids back to this location! Besides that the food was great but they need better employees that listen to the customers! read more

Great Chick-fil-a! This was one of the fastest serving drive thrus I have been to! The line was backed out to the road and I was in and out in less than 10 minutes. Employees are very nice and helpful. Great service and will return!! read more