This is a poor location for a chick-fil-a. The parking is scarce, the drive thru is cramped and blocks traffic. Due to limited access the food is old and tastes poorly. The staff rushes and is overwhelmed. read more

First time here in a while. Huge line, which the staff handled efficiently, with pre-order takers engaging the people in line. I though I'd be in line for at least a half hour. In and out within 10 minutes! read more

Not sure who the morning manager was on 5/21/2019 but the "Operator" on my receipt's name is "Andrea Barnett"... anyhow she is a black woman. When i informed her of an issue i had the previous morning she got snippy with me. I'm not going to describe what happened so that she can spit in my drink next time, but this is the only Chick-fil-A i've ever been to where customer service isn't taken seriously. Someone replace her before you have a lot of pissed off customers read more

The young man who was calling out orders, I believe his name was Ross was very rude to me I asked him for ketchup and he didn't even look me in my face and said just get it from one of them at the counter, it was all in how he said it with a attitude. There was another guest waiting for her order and heard him and said he's being rude to her, he must've heard her because he came back over and threw the ketchup on my bag. The only person that made sure I had a good experience was and Alice, she was so sweet and she was the only person who said their tag line "My pleasure ". The three stars are for Ms Alice. read more

The food is good, but the service is terrible. I ordered two #2 sandwiches (spicy deluxe sandwiches) and after a 10 minute wait I received two pieces of chicken and buns. No cheese, no lettuce, no tomato, no nothing. When I pointed this out, I was informed that the cashier had rung me up incorrectly (this was true). I was then asked to pay an extra amount for the toppings. This amount, since it was for only the toppings, ended up being more then if the cashier had gotten my order correct. I don't think it is right to charge the customer more when the employee is the one who made the mistake. I then had to wait again for them to re-make my sandwiches. Very disappointed! read more

Chick-fil-a is typically my go to meal on a Saturday afternoon. The staff was very friendly and I was served in a timely manner. However this is my second time getting burnt tenders and hardly any fries. read more

Chick-fil-A - Fast Food Near Me - Springfield, Virginia

Let me tell you...how efficient and fast this place was! The second you walk in! They grab your order and name! Then your order gets put in and the food just shoots out! I'm not going to talk about the food. It was fresh and delicious. I think what's more important was the quality of food and service that was provided at that speed. You can't go wrong. You just can't. read more

Attempted to order at 10:24 AM and the server Jose wouldn't let me order lunch items. Had to drive around and wait until 10:30 AM to order from the lunch menu. Very inconvenient and not very smart service. read more

I would not recommend going to this Chick-fil-A ! They gave me the wrong milkshake as I asked for peppermint but got strawberry instead ,I had a horrible time with my last order Because this chick fil a doesn't put whip cream on the shakes even though all the other Chick-fil-A restaurants in the area does( because of the owner) , and they barely give you the sauces that you asked for as I only got 1! read more

Wow. Quality is not the same at this location. Not only is the food lacking, but it's the WORST GEOGRAPHIC LOCATION EVER!! Drive thru is a nightmare & getting out or getting in to parking lot is an absolute pain. read more

Love the speedy service.. everyone is so friendly.. spicy chicken sandwich is amazing -yumminess!!

I'm not sure what this store needs to do but ELIJAH needs a raise ! We only had a 2 minute conversation with him in the drive thru and he made our ENTIRE week! So personable, kind, and funny. I would literally drive to this specific location just to see him. Keep up the great work! read more

The service at this location keeps declining each month and this is even pre Covid. For starters I never get my sauces after ordering them in advance and when I ask for them, again at the window I get nasty snarks or short replies. When ordering a large or even medium fries they are never fully filled, this has happened on beyond several occasions over the course of the last year. This is my neighborhood Chick Fil A and because of it I have taken the time to call and speak with the MOD just to bring it to their attention what has been happening repeatedly. The response is simply that they have checked my order in their system and they remember filling the fries to the top, and that the sauces are always included in the bag, Um no! I must say despite it all their drive through is efficient. I really hope this location gets it together and soon. read more

Chick-fil-A - Untouched Large fries, unacceptable - Fast Food Near Me - Springfield, Virginia

So Glad They Opened This Location, I Go Quite Frequently From The Drive Thru To Dining In The Location. From The Great Customer Service, The Clean Dining Inside & Outside Seating, & Most Importantly The FOOD Options! From The Original Chicken Sandwich To The Chicken Nuggets, The Waffle Fries To My Favorite Breakfast Mini Rolls Which I Tend To Order The Mini Tray To Get The Best Bang For My Buck! Also They Have Great Seasonal Options Like Frozen Lemonade, To The Chicken Tortilla Soup & Now Watermelon Mint Lemonade! Staples Any Of The Original Chicken Entrees, Waffles Fries No Salt, Large Fruit Cup, Chicken Noodle Soup , Chicken Nuggets & Their Signature Sweet Tea With Lite Ice. read more

Well let me start with CFA IS THE BEST IN THE GAME!! This location deals with a limited parking lot and unconventional drive thru AND still performs above and beyond expectation . located adjacent to one of the busiest highways in the nation , I make stops here after my work commute and run into travelers,commuters, students, and always get greeted with a smile and prompt service. Love the new mac n cheese, love the friendly staff . This past Saturday i stopped at the location and some random patron paid for my meal after they witnessed how funny and engaging i was with with staff when i was placing my order, which is what prompted me to write this review. Keep up the smiles! read more

Trash. I just sat in line for over 20 minutes. They have a power outage buy a young lady was outside on the phone. Instead of her taking my order when she got to my window, she sent me ahead. I sat another 10 minutes to get to the window only to find out they didn't have anything I wanted. No grill chicken, couldn't use my rewards, etc. Ironically, the car in front of me was given a rewards card. After talking to the manager, all I got was a, "I will talk to her and not even an apology." I will be limiting my reoccurring visits to this Chick-fil-A. I did note the difference between myself and the driver of the car in front. Pregnant, irritated, and hungry! read more

Drove up and the "kiids" standing around outside the window just kept talking not even acknowledging me. I was given the wrong order then had to pay extra for one thing of dressing. The one in Burke is so much better. The end was cold food. read more

The staff were very polite and welcoming with their service. They began by greeting me and asking for my name, then proceeded to ask what i would like to order. After placing my order, they ended off saying "my pleasure" and within just a few minutes my order was ready with the proper order and the food was well prepared and handed out. If you hangout with friends or go out to get a bite with family i recommend chick-fil-a as they have quick and respectful service. read more

If you want a good quality fast food restaurant, then come to Chick-fil-A. They have so much team members that you always make sure to be greet, order your meal before reaching to the cashier, and get your food before you even reach your phone and scroll through social media. Their food is usually hot when I order whether for drive-through or take-in. Keep in mind that the place is always busy, but don't worry, they take your order quick and faster than you would've think. read more

I love Chick fil a! This location is convenient to my home. However, it does need some fine tuning. I know there is no way around it, but the drive through line is awful. This location is so busy, it is hard to navigate the parking area. Check your order before you leave the drive through window. It seems we are frequently short an item we ordered. The food is prepared better in the morning and afternoon. I think that is when the A crew works. Evening and weekend meals are often over cooked or burnt. At this location I've yet to hear "my pleasure when I say thank you. Overall, they are still doing a good job. Just need some tweaking. read more

I love chick-fil-A and last time I ordered delivery they sealed the bag. This time they did not deal the bag. Please seal food for delivery. read more

Have had a few run of the mill issues here (such as hair in food), but they seem to be standard for most Chick Fil A locations. However, they do not prepare standard lunch sandwiches during breakfast even if you wait. When I asked, the girl seemed confused and didn't know how to figure out on her own what to do (ie: "I don't know. My manager just told me to take all breakfast orders"). I asked her to ask her manager about it if she had never heard of this before, and her manager also said they do not do it. This is one thing I liked about Chick Fil A, so unless this is a company wide change, don't take a trip to this location expecting to order a Chick Fil A sandwich at 10:15am. read more

Springfield has seen some tough times, but as my home town it holds a special place in my heart. The town goes crazy whenever a new restaurant opens up - I consider the opening of Outback and KFC as significant milestones in my life. Now I add to that list the Chick-Fil-A. I remember as a kid *literally* praying for one to open up, as the only time my family would have it is if we ventured to Landmark Mall or visited family in VA Beach. My best friend and I decided to get dinner here last month, and we were intimidated by the long line (it went out the door). However, the line went by quickly since they had every register open and we were ordering in a couple of minutes. I thought it was funny how they add notes to their receipts (mine said "Robby - Blue Shirt") to make sure the food goes to the right people. The customer service was awesome. While we were eating an employee came by and refilled my drink for me, once even when it was only half empty. I haven't tried the drive through, personally I think it's faster if you just park and order. For some reason I have strong cravings for the food only on Sundays, which is tough since it's closed but that's a personal issue. Thank you Chick-Fil-A for inspiring hope not just to Springfield residents, but for all of mankind. read more

Seems nice. Just your ordinary chick-fil-a. Customer service was fine. No complaints here. They have good wi-fi for anybody that needs to do some work while eating their food. Only negative thing I can think of is that the bathrooms were very gross. read more

Yo dog, it's mother fucking Chick-fil-A. That chicken is so juicy it makes me want to fight someone. But that dipping sauce is so tasty it makes me wanna love someone. And that's why I can't dip my chicken. read more

Who doesn't like Chick-Fil-A?! Love their grilled nuggets along with their grilled chicken sandwich on whole wheat. The waffle fries are tasty but I surely don't want to have too many unless I plan to run 3 miles or so. Friends told me their milkshakes are really tasty and I never tried it. Think I'm afraid to try it because I may like it too much! This Springfield location is a bit hectic to get in and out due to the traffic on Backlick Road, but if you time it just right..it can be easy getting in & out!! read more

*This is a review of my experience today at the drive thru. I've only ever gone inside to carry out or dined in. Never used their drive thru service. 1. At 2:30 the line was long and wrapped around the building and moving at snail pace. 2. After a long excruciatingly hot inch by inch to the window I finally placed my order. An 8 count nuggets meal for my son and a #1 sand which meal for myself. I asked for the drink to be sweet tea with a splash of lemonade and a side order of coleslaw. The voice coming from the menu sign says "your total is $8 and..." (The change I couldn't hear) but I knew $8 was not enough for what I had ordered. I drove on. 3. At the pay window the cashier names the first mea ordered and says my total is $6 and some odd change. I told her I had ordered more than that. She was able to quickly see that my second order was placed as a separate order behind my first. No problem as another employee was able to combine them and I paid my correct total. I asked this cashier while they were bagging our food if I could have some bbq and honey roasted bbq sauces. She of course says "sure my pleasure". When she hands me the bag, I do a quick check bc I don't want to get back in line or out of my vehicle at this point. I see one of each sauce at the bottom of the bag. I asked for some more of the honey roasted bc I like it on my waffle fries and one just isn't enough. She rolled her eyes at me swung around to grab ONE additional packet and proceeded to hand it to me via the window. Seriously?! As I drove off I took a big swig my my drink which was made opposite the way I ordered it and was lemonade with a splash of iced tea. Yuck! Too sour. And not until we got home did I realize I was missing one side French fries of our two ordered. Very disappointing experience. I've been forced to go to this fast food chain because my husband and son love it so much, but I will be more cautious and will most likely continue walking in as the better service happens there. It's no ones fault that it's hot as hell outside today or that everyone in Springfield decided to have lunch after 2:30 today and at chik fil A. Also the food we did receive was consistent with what the brand is and my son enjoyed his as always. Today they lost three stars due to the unorganized way the drive thru was run and then the rude attitude I endured from an employee of the company who's thing is to say "my pleasure" and they're usually the most pleasant ppl! read more

The reason I really always enjoyed Chic Fil a was because of their customer service and extra politeness. That has recently fallen very short. I was in the drive thru line for 10+ minutes waiting on a line that should have been closed. I then proceeded to go inside to ordered 2 grilled egg white bowls with no has browns. I repeated the ordered back to the cashier twice and even mention that it was showing up as nuggets and not grilled chicken and was told that it shows up like that in the system. I finally received my order and as I am getting back on the road to take my wife to work she notice that there were fried nuggets and hash brown in the bowls and not grilled chicken. I took her to work and let her take her bowl that wasn't properly made and we took pictures to work because she was hungry. I returned back to the location to try and get my bowls replaced and they would only give me 1 bowl because it's a specialty bowl and they needed the bowl back to give me another bowl that they messed up on. They didn't apologize, were rude. I had to bring the bowls back that they messed up but I didn't get credited for the gas and time I loss. They no longer get customer service at this location. read more

Your standard chick-fil-a. Busy, decent food and friendly staff. I KNOW some folks are gonna poop a brick because I said it's decent... but let's be real, without the special sauce, you just got a meh chicken sandwich. The staff here were very nice at least, and one lady whom I believe was a manager offered us after meal mints... I didn't even know fast food chains had after meal mints... so paint me surprised. Anyways... in the end, I'll always return to Chile-fil-a, unless they fall into a huge media scandal over more shady values topics.... and even then maybe read more

Before this location arrived we traveled down to Potomac Mills. Now, this one has become so popular that the store can't seem to keep up with customer volume. So, I'm noticing a few items of concern. Floors and windows are not as clean. Customer orders are often wrong. Food (cooked) quality is not a consistent representation of the brand. It takes just as long to receive a milkshake as it does an entire meal. The one reason that I choose Chick fil-A is because of it's no excuses brand of service. If there is an issue it is corrected immediately, no need to explain. That's not happening here now and it may be because of the sudden increased volume of the store. read more

Food was good but workers look so done. When I got to the window to pay and receive my order, they said my order so fast I got confused. I think seeing my confused face triggered them so they became visibly annoyed...love all the other chick fil a's but this one is slow and not as nice . read more

Always come here when I need a quick bite on my lunch break. The food is as expected - delicious. What sets this location apart is the costumer service. Everyone is always so friendly here! 5 stars for sure. read more

Came here after trampolining down the street with the kids. Had a good meal, all was well. Left. Found out I left my purse. Called the store and asked if anyone had seen or collected anything from that area of the store, employee said no. I just had a hunch it had to be there, I didn't go anywhere else in between there and home. Drove to the store. Asked the gal behind the counter if she had seen anything. She said "No" at first and then said she would go check. Oh. Low and behold, what do we find. My left behind purse. Moral of the story: Not cool. I was visiting from out of state and had a major scare about misplacing my purse. Yes it was my fault for leaving it, but to have to call and then double-check buy driving all the way back to the location to be sure they didn't have what they say they didn't but then DID. Hrump. Customer Service could use a boost. read more

Waited in the Drive Thru for 15 mins picked up my order at the window and was on my way home. I checked my bag halfway there and realized they had messed up my order!!! I was irritated because I had paid extra money for LARGE fries and they gave me a small, and gave me nuggets instead of a sandwich. I ended up calling the location and told them what had happened. I spoke to Joe, who I'm guessing is the Manager *from what it says on the receipt* and he was very friendly and helpful. It made me feel good that they wanted to keep their customers happy. He gave me a confirmation # for a free meal the next time I'm there. Thanks Joe! read more

I ordered a large lunch today but when I came home there was no sauces in the bag. However, when I ordered, I asked to make sure that the sauces were there. When I called the store and to talk to the manager , her name is Gabi , she wasn't very helpful instead of apologizing she was giving me a run around. Very disappointed! read more

Best fish sandwiches ever! I hope they serve them after Lent is over. And of course the customer service is awesome!!!

Our food came hot, fresh and fast. My chicken Sammie was so hot it almost burned my tongue. The place was busy, after all it was lunch time. The crowd didn't slow them down. We were able to order quickly and find a seat. The staff is efficient and friendly. Place is clean too. Yeah, to them for serving delicious, fast food! read more

Been waiting for 25 min decide to ditch the Togo line to find out you can only order through Togo just a bad setup

This location needs to be moved to a free standing location immediately. The drive-thru lines during lunch hours back up traffic up and down Backlick Rd, closes off parts of the parking lot in the shopping center, and creates road rage incidents in the parking lot. I frequent a business in this shopping center - or rather, I would if I didn't have to almost get in a fender bender every time I went there. I don't want this place to close. I don't want any employees to lose their jobs. I don't want customers to be deprived of their delicious sandwiches. But this location is completely inappropriate for the volume of business they serve. It needs to be moved out of a strip mall ASAP. read more

Boo! See pics! I'm SO pissed it's not even worth reviewing! How do you let food leave like that?